Voice Search » mobilegroove

US MOBILE PENETRATION EDGES UP, says eMarketer, and will reach almost 97 percent in 2013. Meanwhile, they add a number of other stats pulled from other reports: in the first quarter of 2009, US mobile users sent an average of 486 texts per month and made 182 calls, with heavy use by 13- to 17-year-olds skewing the numbers up strongly. The firm adds that the mobile Internet audience in the U.S. is now a third of the size of the wired Internet market, with the gap narrowing by the early part of the next decade. Source The bottom line: No big surprises here, but some good insight into US mobile usage – in particular, the mobile internet audience is already a big target market for content providers and advertisers. *** DON’T FORGET BLACKBERRY WEB USERS, says mobile web firm Bango. The company says BlackBerrys now account for 14 percent of all mobile web traffic, pulling ahead of the iPhone. Given the length of time BlackBerry has been in the market, plus the fact that essentially every such device comes with an unlimited data plan, it’s perhaps a little more surprising that the iPhone was ever ahead of the entire BlackBerry range. Source The bottom line: Once again, we’re reminded that the mobile web is a lot more than just the iPhone, and that users of other devices generate significant traffic for publishers and content providers. It’s also another reminder that fragmentation among devices and the multitude of mobile web browsers on the market isn’t going away anytime soon! *** TWO-THIRDS OF TWITTER USERS ARE UNDER 25, says eMarketer – or at least they were in May – while a tiny group of the service’s users account for most of its activity. Just 1.1 percent of Twitter users update more than 10 times per day, while 85 percent do so less than once per day; consequently, 5 percent of Twitter users account for 75 percent of its activity.

In brief: An analysis on mobile search strengths and shortcomings based on some eye-opening usage stats presented at the recent Mobile Search Masterclass; a summary of key findings from MSG's own mobile voice search white paper (examining how Google stacks up against ChaCha and Vlingo using Yahoo as the default search engine); and the business case for a new breed of mobile search tools (ranging from social search to SMS search to content verticals) PLUS news you may have missed from Alabot, an Indian company specialized in natural language and artificial intelligent applications which enable interactive, multi-lingual mobile search. No matter how you look at it (and who you ask) mobile search, the model that has effectively retrofitted Internet search for mobile devices, is riddled with shortcomings This was the message that came across in the interviews I conducted for Mobile Advertising Research UK, the presentations I and other search authorities made during the recent Mobile Search Masterclass in London, and, more recently, in the mobile search assessment white paper (Pump Up The Volume: An Assessment of Voice-Enabled Web Search on the iPhone) I co-authored with Peggy Albright. (DOWNLOAD) Is mobile search broken? More importantly, how can we fix it? These are the questions I put to a variety of executives representing companies from across the mobile search and advertising business ecosystem. Read between the lines, and their answers - along with my own conclusions - point to areas of improvement and opportunity in mobile search. MOBILE ADVERTISING RESEARCH UK Primary research and C-Level interviews with agencies, brands, operators and third-parties reveal mobile search is missing the mark. Their gripe: the poor quality of mobile search (specifically universal search powered by keyword queries and PageRank algorithms) is to blame for a lack of interest and investment in paid search advertising. As a leading executive at a global brand put it: "Just between the two of us, our spend for search is by far not in the digits yet - and it won't be....We do a lot in mobile, but the basics of search are not yet at the level of sophistication consumers would expect from us." At the other end of the spectrum, agencies are far from upbeat about the short-term outlook for mobile search. As one managing director at a mobile marketing agency put it: "Just the way the content is indexed prevents advertisers from creating a cohesive plan to integrate search in their [mobile] advertising strategies. There is just not the volume to get in and really do some targeted search [advertising], and that's what brands want: to make advertising personal and relevant to every search the consumer makes."

It has been a crazy-busy, exciting week at MSG! The Mobile Advertising Research U.K. report, which combines desk research with extensive primary research and surveys to offer invaluable insight into the attitudes of people and companies across the emerging mobile advertising business ecosystem, is ready for release after receiving the final polish. Regular readers will recall that MSG was commissioned to conduct Mobile Advertising Research UK, a project research endorsed by the Interactive Advertising Bureau (IAB) and the Mobile Marketing Association (MMA), to expertly document the state of the mobile advertising industry in the U.K. and identify growth opportunities in the emerging mobile advertising marketplace. The report -- which combines valuable consumer insights gathered by ÆNEAS Strategy Consulting and Management (coordinated by my esteemed colleagues Tarik Fawzi and Atva van Zanten) and qualitative research based on more than 20 interviews with operators, enablers, agencies and brands contributed by MSG -- marks the first in a series of region-specific reports that will include Germany (2009) and North America (2010). During the inaugural event (Mobile Advertising Research U.K.) last week in London, Tarik and I presented an overview of key findings (documented by MSearchGroove here) and revealed the results of an online survey of over 1,000 British. consumers. Pricing is GBP 2,999 ($4,866) for the report, and a 500 GBP discount is available for MMA/IAB members, and people who attended the event. For more information, email James Cameron (james@camerjam.com) or call +44 7940 749874. And speaking of reports, I am pleased to announce that I will provide a sneak-peak at the results of a performance analysis of voice-enabled mobile search services from search giants Google, Yahoo! & ChaCha during a special Mobile Search Masterclass in London on June 30.

SMARTPHONES ACCOUNTED FOR ALMOST THREE TIMES more usage than their relative market share, according to AdMob's April 2009 Mobile Metrics Report.The report compared usage of mobile websites to usage of HTML sites on mobile devices and found the relative usage of both to be highest on Apple and Android devices. The iPhone's OS had 8 percent of the smartphone market, yet generated 43 percent of mobile web requests and 65 percent of HTML usage. Ad requests from applications are said to have contributed to this heavy usage. Source The bottom line: As illustrated numerous times within this section, the data dominance and superior browsing experience allowed by smartphones is undeniable. Making mobile Web user experience smooth, easy, and compelling - as these handsets often do - is shown to consistently drive mobile data traffic. That many consumers probably can't tell and don't care about the difference between mobile websites and HTML sites is also testament to technical developments. *** GARTNER SAYS THE NUMBER OF MOBILE PAYMENT users will increase by 70 percent this year. Its report claims that 73.4 million users of mpayment in 2009 would represent a leap of 70.4 percent from 2008. By 2012, it says mobile payment will reach more than 190 million, more than 3 percent of total mobile users worldwide, attaining a level at which it will be considered "mainstream." Gartner defines a mobile payment as paying for a product or service using mobile technology such as a short message service (SMS), Wireless Application Protocol (WAP), Unstructured Supplementary Service Data (USSD), and Near Field Communication (NFC). It includes transactions that use cash, bank accounts or debit and credit cards, as well as non-carrier stored value accounts, such as travel cards, gift cards or PayPal. It does not include transactions that use mobile operators' billing systems, such as purchase of mobile content or telebanking by mobile to the service center via an interactive voice response (IVR) system. Source The bottom line: Although the definition of mobile payment is ambiguous here, these figures demonstrate that the mass market is slowly growing confident in using their mobile to pay for and transfer money. Much effort has been made to foster consumer confidence in the micropayment mobile payment space, and the adoption of mobile banking technologies still varies drastically from region to region. There are regulatory and security challenges to overcome, particularly with the emergence of NFC technologies, but these figures give strong reason for hope. *** SPEECH APPLICATIONS ARE TO TRIPLE by 2014 according to a new Datamonitor report. The report claims that as we get used to using mobile computing devices in 'hands-busy', 'eyes-busy' environments, speech recognition technologies are expected to gain considerable traction. The global market for advanced

Yahoo finally and officially joins the group of search companies getting on the voice search bandwagon, and announces that it has launched voice-enabled oneSearch for the Yahoo! Mobile iPhone app. While Yahoo comes to the party more or less six months later than rivals such as Google, there is some indication that the wait was worth it if we consider that this service extends beyond allowing people to conduct keyword searches (for flight numbers, locations, Web site names, local restaurants - the works). People using the app can also use voice to customize the 'My Interests' tab. The procedure (according to the press release): "Simply click on 'add anything', speak the topic you're interested in, then select the relevant content and add it to your page." The Yahoo! oneSearch with voice application is currently available on more than 80 different devices and across platforms including Blackberry, Nokia, Windows Mobile, and now the iPhone - with support in eight languages. Various bloggers have tried out the voice app, which harnesses speech recognition technology from Vlingo, and reported mixed results. But it's difficult to judge the user experience based on random road tests. (This is why MSG has pooled its resources to produce mobile search research that, like my own mobile advertising white papers, offers readers a balanced assessment based on first-hand experience and solid methodology.) The Yahoo app, however, comes in too late to be included in Pump Up The Volume, MSG's own assessment of Web search on the iPhone. But that won't keep us from conducting our own road test of the Yahoo app soon. Regular readers and Twitter followers (@peggyanne) may recall I announced the project a while back (a teaser before we had further refined our methodology to account for fundamental differences between natural language and keyword search, an important improvement that makes the results all the more compelling). The white paper, researched and written in collaboration with Peggy Albright, MSG Associate and founder of Albright Communications, will be released next week. By way of background, our work assesses the overall performance of the voice-enabled search services offered by ChaCha, Google, and Vlingo in a typical range of use cases and scenarios. (Vlingo for iPhone converts queries into text and submits them to one of two search engines, Google and Yahoo. We chose Yahoo.) A special highlight: A foreword by Bill Meisel, Editor of the specialist publication and voice technology knowledge destination Speech Strategy News. I'm honored to have him on board for the voice search white paper, and look forward to showcasing his analysis/columns on MSG soon. I won't divulge all the white paper results and stats here. However, I can say that ChaCha's results proved superior to both the Google Mobile App's voice feature and Vlingo for iPhone.

The realization that mobile advertising is ripe for a re-think (and the stark possibility that traditional advertising inventory may be dead on the mobile platform, as Alan Moore, author luminary and founder of the communication consultancy SMLXL, suggests) forces operators, brands, enablers and agencies to focus on what many are calling engagement marketing. At the other end of the spectrum, this shift in mindset also turns up the pressure on mobile search providers to develop services that are (likewise) more useful, engaging and personal. Indeed, improving the mobile search user experience is at the center of a sustainable and successful mobile search and advertising strategy. Users are encouraged to explore the wealth of content and applications at their fingertips, and their urge to discover leads to more queries and more opportunities to deliver paid search advertising. It's not quite the fixed Internet all over again, but there are similarities. The outcome is a virtuous cycle where useful search results and targeted advertising convince users that mobile search is a useful way to find content and applications that matter to them. What's more, the advance of app stores (similar to the excitement the industry experienced when content portals were the rage) underlines the critical importance of a better interplay between search and advertising moving forward. I am therefore encouraged by improvements (from companies such as Yahoo), and excited by the increasing popularity of new mobile search paradigms, ranging from multimodal search (which has received a much-needed boost thanks to the iPhone); to approaches that integrate human input/judgment to deliver search results we're much more likely to appreciate.