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Using Mobile To Ask, Listen & Boost Customer Loyalty

Author: Peggy Anne Salz
November 29, 2012
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permission marketing check  Using Mobile To Ask, Listen & Boost Customer Loyalty In mobile, shift happens — often — and once again we could count on the recent Mobile Marketing Association (MMA) Forum event to provide insights marketers need to know in order to navigate the tough terrain ahead. And, if you didn’t make it to Istanbul in November to hear the great speaker lineup live, Stéphanie Viriot has collected the key takeaways and connected the dots in an in-depth series of posts over at the Gemalto blog. (Be sure to check out her follow-up analysis that just went li…

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Posted in: Mobile Advertising & MarketingPermission Marketing |

M-PULSE ANALYSIS: Make Great Mobile Apps By Borrowing From Responsive Web Design?

Author: Peggy Anne Salz
April 18, 2012
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responsive web design  M PULSE ANALYSIS: Make Great Mobile Apps By Borrowing From Responsive Web Design?At M-Pulse we make the transition to an all-app show, using our platform to bring our growing audience of mobile app developers and brands the information and insights essential to produce and promote engaging and effective applications. We kick off with a look at design and why it comes first — full stop — and connect with Arturo Toldeo, Senior User Experience Designer in the Windows Phone Design Studio in Redmond.

His advice to everyone, everywhere in mobile to put the experience (and the pers…

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Posted in: M-PulseMediaMobile AppsUsability |

Apps or Browsers? Speak Out On The Touch Web; Contribute To Our Collective Vision

Author: Peggy Anne Salz
February 22, 2010
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taptuReams have been written about the impact of the Apple iPhone on content production and content creation. Yes, we should be excited about the avalanche of apps and content, but we must also cope with the hard reality that one Web presence may not be enough. In fact, it may be that we are witnessing the emergence of a new

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Posted in: Content DiscoveryMobile Advertising & MarketingResearchUsability |

Today marks the end of a long week of mobile advertising webinars (including this one organized by Mobixell – password adit123) and interviews, activities which for me drove home the pivotal importance of relevancy in all we do. Like a pop song you keep hearing in your head, my ears are ringing with how many times I have heard executives at brands, agencies, and operators echo the increasing importance of relevancy. In fact, Andy Bovingdon, Bango, VP Marketing, in yesterday’s interview for the Mobile Advertising Research U.K. project, was by far the most adamant to date.

In his view, mobile advertising is a form of mobile marketing that has many forms – all of which must be relevant to us. “The key across all platforms and forms of advertising – search, SMS, banners, and barcodes – is the relevance and the ability to target. Is mobile another screen, or the fourth screen, as some say? I would say it is the first screen. It’s always-on and always with us, and that means we can learn a lot more about the visitors [but not individual visitor] to a site or an ad campaign. We can know more about the people who interact with advertising, and we must use this to give them advertising to interact with.”

Put simply, relevancy rules (!) The message isn’t lost on MSG. Almost five years ago, I wrote the first report on mobile search and content discovery, where I preached the importance of delivering the right content to the right person – better yet in the right context. And that has been my message ever since. (Also reflected in the MSG strapline: At the intersection of content and context.) It’s where the action is!

And if you think it only applied to mobile content portals, then I have one word for you: App stores. This well-written and thoughtful column from Mark Lowenstein speaks volumes. He makes a plea for more personalization in application storefronts, and companies would do well to listen.

“I think the most important way to differentiate in this growing but increasingly crowded market is to deliver a more personalized, contextual applications experience. In most cases, all users launching an app store are presented with the same menu. There have been some early stage attempts to enable users to do some content configuration on operator or third party portals, sort of a wireless version of My Yahoo. But if we’re dealing with tens of thousands of apps and a small screen device with limited input capability, we have to get a lot smarter about what is presented to the user, with the magic being done in the background rather than relying on the user to self-configure.”

Where’s the connection with Blyk? The answer is evident when we consider (in my view) a milestone quote/observation (below)from Antti Öhling, Blyk co-founder and CEO U.K.

mobixell_may09

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Posted in: Mobile Advertising & MarketingMobile SearchMobile Social MediaPersonalizationResearch |

An eventful week in London was followed by a long weekend fighting off the cold/flu I picked up during the conference(s) I attended on the last leg of the MSG “world tour” that has taken me to three continents and 20+ conferences to explain the MSG mission (to identify and amplify ideas/voices/companies we need to hear and analyze solutions/business models/approaches we need to consider). More importantly, my travels have allowed me just this last summer to cross paths with Jonathan …

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Posted in: Content DiscoveryMediaMobile Advertising & MarketingMobile Social MediaPersonalizationPodcastsResearchUsability |