SMS » mobilegroove

EDITOR'S NOTE: While many may have gone gaga over the iPad, this must-read article (via The New York Times) reminds us the real (and global) excitement is still about no-frills mobile phones and text messaging. In fact, I'm off to London tomorrow for a mobile advertising solution launch designed and commercialized to harness text and picture messaging in a two-way conversation between brands and people (aptly called Dialogue). Meantime, several sessions during the MMA Mobile Market Forum this week in Singapore also focus on the importance of messaging to deliver compelling mobile marketing. Connect the dots, mobile is becoming the universal technology (to borrow from the NYT piece). Eliza gives us a roundup of stats that drive this home. Good catch girl!

NOT JUST ADVERTISING: What do people want from mobile messaging services? According to research conducted by Dialogue Communications, people are warming up to the idea of receiving SMS-based appointment reminders. The website is thin on methodology (how many were asked what), but 67 percent of respondents said they would be happy to receive a wide range of reminders and alerts via their mobile phone. Source

SUBSCRIBER DATA MANAGEMENT WILL GENERATE MORE THAN $17 BILLION IN PERSONALIZED SERVICE REVENUE FOR MOBILE OPERATORS BY 2014, says a new report from ABI Research. The firm says that in order to monetize all of the customized services they will launch for their users, they’ll need to be able to individually understand them, down to their

A must-read mobile marketing research report from Netsize, a mobile communications and commerce enabler. Based on a global online survey of +220 executives and influencers across a variety of industry segments, the report provides insights into what execs plan for (for example, higher usage of SMS to turn marketing into a two-way conversation with people on their mobile phones) and expect to accomplish (for example, acquire and retain customers) with their mobile marketing efforts.

Targeting is tough

The report (which you can download here) found that execs have a heightened interest in mobile marketing, driven by the increasing and pivotal role of mobile in cross-media campaigns. Other drivers include the reach mobile delivers (a logical consequence of mobile devices central in people's daily routine) and the ability to track and measure campaign success and conversion.

Back from Mobile Advertising UK (Twitter feed: #maduk) in London with new and practical insights into mobile advertising and extremely positive feedback on my report findings. Regular readers will recall that MSG was commissioned to conduct Mobile Advertising UK, a research project research endorsed by the Interactive Advertising Bureau (IAB) and the Mobile Marketing Association (MMA), to expertly document the state of the mobile advertising industry in the U.K. and identify growth opportunities in the emerging mobile advertising marketplace. The report - which combines valuable consumer insights gathered by ÆNEAS Strategy Consulting and Management (coordinated by my esteemed colleagues Tarik Fawzi and Atva van Zanten) and qualitative research based on 20+ interviews with operators, enablers, agencies, and brands contributed by MSG - will be formally released in July. Pricing is GBP 2,999 ($4,866) for the report. 500 GBP discount for MMA and IAB members, and people who attended the event. For more information, email James Cameron (james@camerjam.com) or call +44 7940 749874. And while we're at it: A huge around of applause for James, long-time MSG friend and supporter, whose Camerjam Events company successfully brought together 130+ professionals and pundits at this inaugural event sure to spread to other countries soon! In the meantime, allow me to share some of the key findings and data points based on an online survey of 1,000+ UK mobile users. (And please follow along in the complete presentation below via SlideShare, and listen in to this audio interview (supported by the iPhone blogging app Audio Boo) via The Really Mobile Project, where I put some of the stats into perspective.)

TAPTU MOBILE SEARCH GENERATING 1 MILLION MOBILE SEARCHES a day. The exclusively mobile search engine has revealed new statistics in preparation for the launch of its iPhone application. With 3.4 million unique users in April, generating a million searches a day, Taptu offers users results from sites that have been optimized for the mobile Web. The company's blog reminds us that when Taptu started out, it counted some 10,000 searches on a mobile device. In a press statement, Steve Ives, Founder and CEO of Taptu, reads this development as a clear indication that "there is a distinct need for a mobile-only search engine with results best viewed on mobile devices." Source The bottom line: It's encouraging to see traction for this particular approach to mobile search. Peggy adds: The question remains: Will mobile-only search, which essentially promotes a subset of wealth of content/apps/stuff out there, continue to flourish? Or will it be Web search scenarios, enabled by the usual list of suspects all over again. I have some positive views on the potential of social search in mobile, and share these via podcasts (such as this one) and my contributions to mobile search white papers. And while we mull over the prospects for mobile search, I invite you to consider the graph below from StatCounter Global Stats (based on aggregate data collected by StatCounter on a sample exceeding 4 billion pageviews per month collected from across the StatCounter network of more than 3 million websites) showing the companies that lead in online search . Charles Knight - my esteemed colleague and the "voice of alternative search" at MSG partner site AltSearchEngines - has launched a contest and asks: What is the one word that best describes Google's lead? (Google is the read line at the top.) "Alarming" is my pick... Since AltSearchEngines doesn't focus on mobile search (which is why we have partnered), allow me to share the StatCounter Global Stat chart for mobile search, and likewise ask your views. Why does Google lead the pack? (Particularly when the mobile experience offered by Google is known to be unsatisfactory...) What do YOU think?

MSG mobile search research (the profiles and analysis I share on MSG, and the new-release white paper assessing search, which I co-created with my esteemed colleague Peggy Albright) has attracted the attention of a growing community of readers and influencers across a variety of online destinations and industry organizations. I am pleased to report this work has also sparked interest at Eyefor Travel Research, a business intelligence firm known as the "leading voice of online travel." Andrew Merrie, research analyst and Headmaster of the School for Mobile (the firm's initiative for educating the travel and tourism industries on opportunities in mobile), reached out to me earlier today to collaborate on the firm's series of free reports (which are essential reads chock-full of case studies, key statistics, and best practice) focused on mobile technology and solutions. There is a special emphasis on mobile search (which we agree is the linchpin of a range of effective strategies to deliver mobile advertising, commerce, and CRM). By way of background, the Eyefor Travel report series consists of Vol.1 Mobile Technology in Travel: The Introduction, and Vol 2, Mobile Technology in Travel Report: The Detail. Vol 3 Mobile Technology in Travel Report: Consumer Insight is work in progress, but you can sign up here for an alert when it is released later in June. A trend that stands out is the new popularity of SMS search schemes as a sure-fire way to reach a mass market. As Andrew puts it: "SMS search is a tool that 99 percent of customers know how to use. In a consumer-focused industry such as ours, it [SMS search] represents a good first step in how companies need to move forward." Another advantage beyond intuitive usability: Proven monetization models around the delivery of related text links and advertising. This point came through loud and clear in this week's AdAge article, which outlines the advantages of SMS search, and takes a look at the companies (notably 4INFO, which MSG profiled here, and ChaCha) cashing in on its newfound popularity among users and advertisers. Rita Chang, who wrote the piece, contacted me for the article, and has since arranged a follow-up call to discuss the mobile search competitive landscape. The intention is to write a comprehensive feature on the models and companies I think set the bar. I gladly support her in this work, and welcome other journalists to reach out to me for comments or just a few company contacts. The increasing excitement around SMS search isn't limited to the U.S. (the focus of Rita's AdAge article). It's also going full-steam in Asia, where Mobile Content Networks (MCN) - a provider of mobile search and revenue solutions that deliver people connections to content, not links to content, on their mobile phones - has chalked up an impressive list of operator customers for its SMS search, which emphasizes content discovery instead of answers to specific search queries. Today marks the company's official launch of Smart Search (aptly named) in partnership with Smart Communications, the Philippines' leading mobile operator with 36.9 million subscribers.