In brief:

After months of researching my chapter contribution to an upcoming book on marketing to Digital Natives, it’s increasingly clear that mobile advertising companies – and their view of “consumers” needs — must evolve.

Mobile is a fiercely personal device and people – particularly empowered Digital Natives – want content and advertising on their terms. (I purposely mix content and advertising here because they are becoming one and the same thing.)

Another shift in the marketplace: our requirement to have a say in the content/advertising we are willing to receive. This came through loud and clear in the research/interviews I conducted for Mobile Advertising Research U.K. 2009 project, a research project endorsed by the Interactive Advertising Bureau (IAB) and the Mobile Marketing Association (MMA) to expertly document the state of the mobile advertising industry in the U.K.

Among the findings (based on 1,000+ consumer online responses and 20+ interviews with operators, enablers, agencies, and brands): only 32 percent of the 1,000+ consumers surveyed had a positive attitude toward receiving advertising messages on their mobile phone. However, that number rose to 64 percent, provided people were properly “incentivized,” and 70 percent if they were incentivized and “in control” of their mobile advertising experience.

Connect the dots, as an increasing number of mobile advertising companies and ecosystem companies have begun to do, and it’s clear that the capability to provide permission-based mobile advertising (with an easy opt-in/opt-out option) could become table stakes.

MOBILE PIONEERS

Companies such as BuzzCity’s myGamma and gofresh’s itsmy.com, mobile social networks turned mobile social ad networks, need little convincing. They made the strategic decision in 2007-08 to allow their verified members to choose the channel of advertising they would accept. Of course, this wasn’t just out of respect for the individual member. Opt-in also allows advertisers to better target their key demographic (example: sports enthusiasts with sports ads) and ensure members who receive a marketing message actually listen.

In my own mobile advertising road test/white paper (PDF) on behalf road test on behalf of Bango, a provider of mobile analytics solutions and MSG supporter, showed that this was indeed a plus for my own campaigns. In fact, I gave BuzzCity the highest marks overall because its opt-in allowed me to deliver effective mobile advertising. (Happy coincidence — I have an interview with BuzzCity CEO KF Lai next week and gofresh’s Vince Staybl has also just reached out to me from his NY trip to offer me a pre-briefing on some significant news, so watch this space.)

JUMPTAP CONSUMER INTELLIGENCE

Jumptap, a provider of mobile advertising solutions that also operates a major mobile ad network, aims to tackle these shortcomings. The company announced this week that is will implement a new feature in mid-year (translated: by end-June) that “enables mobile consumers to manage their own profiles for a more personalized brand experience.”

The focus is on permission-based advertising and on putting the consumer (individual) at the center of their advertising experience. In a nutshell, the feature will enable visitors to participating websites in Jumptap’s ad network to chose the mobile advertising content that interest them – and the choice to opt-out of the process altogether. (Specifically, all publishers in the network will be able to participate. Participating publishers will need to include a link to Jumptap’s profile manager.)

What’s the user experience?

People can choose from a variety of some 29 advertising content categories, including automotive, careers, chat & email, entertainment, finance, fitness, food & drink and games, as the slide below illustrates.

What’s at work (and how) in the background? And how does Jumptap avoid potentially presenting the same people with the same ads?

JumpTap operates a premium mobile advertising network with a penetration of approx. 50 million unique visits a month in the U.S. alone.

Predictably, Jumptap’s IP, which includes patented technology, mobile search algorithms and proprietary know-how around targeting and relevancy (which I have analyzed in this post), plays a huge role in delivering people mobile advertising they will likely find relevant and useful. The company counts unique visitors based on “distinct IDs we get from carriers, cookies, request headers and device IDs.” This can vary across network. “In instances where we don’t have a unique ID, we estimate the number of unique visitors based on page views/unique user that we see elsewhere in the network.”

INTERVIEW WITH PARAN JOHAR

Armed with this background I caught up with Jumptap CMO to learn still more about the nuts & bolts of this ambitious solution and what is says about the company’s wider mobile advertising strategy.

Q: Jumptap is one of a growing group of companies sharply focused on putting the consumer at the center of the mobile advertising ecosystem? Why is this important and what do you offer people?

A: What we’re now seeing is a new wave of mobile advertising right, with the focus on customer intelligence and really putting the customer at the forefront of the mobile advertising ecosystem. Many companies got lost and focused on other constituents: operators, publishers and advertisers. They are all important people, but we are putting the customer at the forefront of the mobile advertising ecosystem, and the way we’re doing that is allowing them to manage their own profiles in a really simple format. This also drives the relevancy of ads.

The concept of is revolutionary but because everyone else has been trying to satisfy other constituents. By driving customer intelligence you’re going to see a higher engagement rate. If you see a higher engagement rate, you’re going to see advertisers who are getting better ROI. If they’re getting a better ROI, you’re going to be able to charge them more. If you can charge them more, by default, you get a better publishing yield so you’re really taking care of all these other constituents by focusing on your core audience, which is the customer, and driving the customer intelligence.

Q: Other companies have a similar approach. And just last week Alcatel-Lucent broke on the scene with a mobile advertising solution that is the subject of a larger report I am currently writing. In it I argue that permission-based advertising is a good fit with messaging because you build a conversation that – in turn – can improve the customer data. But your focus is display….

A: Yes, it’s only about display and it’s not about behavioural targeting. What this is about is empowering consumers to choose their category of interest. That’s one component of the data that will drive the delivery of relevant advertising. It goes into the user profile. And then there might be a component related to context, a component related to carrier data, a component related to publishers’ data – or a keyword from a search. All these are components and the ultimate goal is to drive consumer relevancy through this focus on consumer intelligence– and the better we can understand our mobile ad network, the better we can serve relevant ads to consumers.

Throughout this process three things are critical. One is full-transparency. Two is respecting their privacy and making sure all this data is completely anonymous. And third is preference. We’re allowing them to tell advertisers ‘these are my categories of preference.’

Q: What’s the roll out and what are plans beyond the iPhone?

A: That’s a great question. We’re rolling this out at the end of Q2, and you’re going to get a link to a Beta site where you can go in on your iPhone – or any device – and just scroll through and change categories of interest to suit you. It’s incredibly simple. The idea was to keep it as simple as possible.

Q: It it’s for all handsets from the get-go?

A: It is for all handsets and all advertisers. It’s on iPhone and on mobile Internet, so it’s going to be limited at first. But, as it rolls out, it’s going to obviously develop [momentum]. The goal is ultimately to drive more relevant advertising to everyone on all handsets.

Q: I mentioned that other companies have placed some form of permission-based advertising at the core of what they do. Take BuzzCity. BuzzCity even surveys its members and shares this anonymized information with advertisers to help them target their audience. From an initial look at Jumptap is different because it offers the data to third-party publishers. This would perhaps be the differentiating factor. At the other end of the spectrum there is Alcatel-Lucent’s Optism solution, [a solution that harnesses permission-based advertising – specifically, text messaging – to improve targeting.] So, there are other flavors out there…

A: No one else is doing this the way we are. It is absolutely one of our key differentiators. We also have 80 percent of the carrier business in the U.S. AT&T works with two sales partners, right? One is Jumptap and the other is Yahoo. Needless to say, we’re in good company.

We also have the broadest IP portfolio of any mobile ad network. And we have our pay-per-lick performance marketplace that allows users to bid at a keyword level, category, handset or carrier. We’re the only ones who have all of that.

You bring up the mobile social networks such as BuzzCity. I think it’s a little bit different within a social media construct. That is one component that can be added to the user profile, certainly. But remember we are not taking a siloed approach. It’s not just contextual, not just consumer category information, not just behavioural, not just carrier information. It is all of these components aggregated across multiple forms of data to drive relevancy. That’s our consumer intelligence.

Q: Another part of this might be that you are a neutral network. You belong to a group of ad networks – including the likes of Millennial Media and inMobi – that is not in the Google or Apple camp…

A: I think that’s a great way to break out the marketplace now and there are three groups, so to speak. There’s a lot coming from Apple that I agree with — and there’s a lot that I don’t. On the one hand, Steve Jobs came out publicly and said that mobile advertising sucks and that he has this goal of driving relevancy right to his network. That’s something we applaud. It’s very much in line with our strategy of customer intelligence, so that I think is dead-on.

The piece I don’t think is dead-on is his approach. He’s almost creating a walled garden for himself, almost an AOL of the mobile Internet. Advertisers really don’t care where their ad runs. They care about reaching their audience, not the device. iPhone happens to be the sexy thing right now, but Android will be the next sexy thing – and it [Android] is already is starting to catch a lot of that limelight.

Imagine you were a TV buyer and you had to buy a 30 second TV spot and you had to be cognisant of whether your audience is watching television on a Samsung, Sony or Pioneer TV set. And then you had to worry about whether they were watching it over cable, satellite or a dish network. And then you had to customize your creative accordingly. And so on. It doesn’t make for an efficient marketplace and that’s where I think Apple is missing the boat a little bit. They’re becoming a walled garden in advertising, which I think is not good for the mobile advertising ecosystem in the long term.

Q: Finally, where is the excitement?

A: We’re doing a lot in rich media. Our Unified Rich Media Platform [which I detail further down] delivers the industry’s broadest set of rich media units – for both mobile Web and in apps – all from one network. And our rich media platform is completely open. So, if you’re a rich media buyer for you plug right into our system. We work with iPhone, Android, Palm, and Blackberry. We’re an open system and we help advertisers reach their target audience.

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MY TAKE: Permission-based advertising sits at the core of a variety of approaches and solutions I analyze in my upcoming report for GigaOM PRO, a project that has evolved from a SWOT analysis of mobile advertising solutions (including Alcatel-Lucent’s Optism and JumpTap’s solution powered by “consumer intelligence”) into a wider discussion of the business value of permission-based (opt-in).

We have ample evidence that permission-based messaging delivers positive results and response rates. A messaging approach also allows brands and other companies in the ecosystem to build on this personal profiling data (with the individual’s permission) by adding questions to refine the profile. This way, an individual who has signed up for car ads (a broad topic) might divulge that they are more into Audi than BMW and even say why they prefer one over the other. All voluntary information an advertiser would no doubt value.

Display is a different. It’s more one-way than two-way, and there is a danger of “spamming” people with repeat advertising because there aren’t enough ads in a category – or because the ad networks can’t identify unique users (and therefore gauge whether an individual user has seen the same ad already, or not). Jumptap claims to have addressed the latter with its IP, technology and techniques that allow the ad network to identify 50 million uniques per month in the U.S. alone.

This week’s announcement builds on that foundation. The focus is to increase the value and relevancy of mobile display ads. (Thus, Jumptap does not compete with companies that focus on mobile messaging and direct marketing.) To achieve this Jumptap inputs the advertising categories chosen by the individual into a much larger, more sophisticated equation that includes data from carriers, searches and some context. This covers the bases to provide people a better user experience (provided there is a good supply of ads in each category), and that should certainly lead to high advertiser ROI and publisher yields. Of course, the proof is in the numbers. We’ll have to wait a while for those. In the meantime, Jumptap’s move can be read as an important confirmation that all advertising – not just messaging – is correctly evolving to provide people more of a say in what they get.

Disclaimer: Bango is an MSG supporter with a branded thought leadership presence on this website; Jumptap has been an MSG supporter and sponsored a series of podcasts.

Why did I include a section on Blyk in my white paper?

Because the company has had phenomenal success with SMS/MMS campaigns, reporting an average 25 percent response rate to campaigns that harness the messaging technology to enable a conversation with users. No doubt this success is linked to Blyk’s bleeding-edge approach to mobile advertising (no spam – no way) and customer profiling (drilling down to deliver the right ad to the right person). However, in my white paper I also argue Blyk stands as an example of what a well-executed mobile advertising campaign can achieve – and one that mobile advertising newbies should note.

The bottom line: Strategy matters. If we accept advertising is content, then it’s clear advertisers/publishers can get a long way if they use existing technologies (SMS/MMS) and focus energy on crafting creative (and engaging) messages. As my dearest and most disruptive colleague Jonathan MacDonald points out: Advertising is in need of a re-think. It’s not about selling hard; it’s about listening harder to what consumers want. Jonathan (ex-Blyk) has obviously left his mark because Blyk excels in delivering advertising as content in a two-way conversation with customers. (For more background on Blyk, please check out this earlier analysis on MSG.)

Against this backdrop, it’s excellent timing to continue with part two of the audio interview marking Blyk’s first anniversary, which I conducted during a recent analyst briefing with Leif Fågelstedt, Blyk COO.

A message that comes through loud and clear: Blyk is not about warm-and-fuzzy business models. It is a serious and successful company that systematically collects and wields analytics (customer data and feedback) to drive high performance. Mobile advertising is just one area where Blyk’s approach pays off. In fact, Leif and I mused that the real money may be in Blyk’s ability to reality-check brands’ preconceived notions about what youth thinks, likes/dislikes, and will likely recommend to their friends.

Listen to the podcast here.

Before I deep dive into Leif’s views and my take, allow me to direct your attention to a recent research note from my esteemed colleague, Marek Pawlowski. (His thought-provoking analysis of mobile usability and user experience issues sets the bar, and his events attract some of the brightest minds in the business.)

We attended the same briefing, and have come to some similar conclusions. While I hint in my earlier post that Blyk should be considered as something other than an MVNO, Marek goes straight to the heart of the matter. He asks: Is it still appropriate to call Blyk an MVNO when the company’s real focus is on being a leading youth media?

While you’re making up your mind, some key figures tell us Blyk has long achieved this status. Some 100 brands have run some 1,000 campaigns on Blyk, reporting an average response rate of 25 percent. The response rate to some campaigns is much higher.

Seeing is believing (and also understanding why the campaigns struck such a chord with youth), so I asked Blyk to create a space where you can check them out for yourself. My personal thanks to Dan French and his colleagues who made this great graphic and the revolving carousel of mobile advertising case studies. Enjoy!

KEY STATS: ARPU isn’t relevant to Blyk and neither is CPM. The performance measurement that matters is Cost Per Response (CPR), which Leif says is “around 50p [pence] for Blyk. If you compare that with other media channels which our advertisers are looking at…[our] Cost Per Response is industry-leading.” Leif notes that other advertising channels cost much more if you want the same impact. The range is GBP1.50 (a figure he mentions in the podcast) to GBP2.20 (a figure Blyk presented during the analyst briefing). The point is: Blyk measures engagement (response), which is what counts on a personal device like mobile.

ADVERTSING MIX: Blyk sells each advertising SMS for GBP0.07 and each MMS for GBP0.22. “So the cost is 7 [pence] to send out the SMS and then 7 [pence] for every individual that is replying to your message.” The power of that two-way conversation is what allows Blyk to measure performance in CPR rather than CPM, a term “irrelevant to what Blyk is practicing.” Blyk assumed the lion’s share of pitches would be push-campaigns, but that has changed. “Probably 95 percent of everything we are doing right now is a combination of SMS and MMS, and [that] it can be linked to different websites….There are a lot of advertisers that have spent a lot of money creating their web portals and everything for mobile, and they want to drive traffic there.”

ROADMAP: Blyk is purposely targeting the countries where brands already spend the most to get their message across: Germany, Spain, Belgium, and The Netherlands. But prepare for some surprises from Blyk. “The first aim is to become the biggest youth media in Europe, and that is what we have communicated and that’s [what] we deliver. We are also looking to other kinds of opportunities outside Europe as well, but that’s not something I can reveal today.”

FREE SELLS: Blyk is ad-funded (hence, free to users). But it’s not an easy act to follow. Rivals would have to make significant investments in analytics tools and target the right growth markets. “We have invested a lot of money in profiling, ad engines, [as well as ways] to do booking and planning [of ads], and so on.” Leif also reports Blyk has “more partners than competitors right now in the marketplace.”

***

Shortly after this interview, Andrew Grill, MSG friend and frequent contributor, posted on a new ad-funded model called Tomato Plus from Croatian mobile operator Vip, a me-too Blyk model he strongly suggests we monitor moving forward. (You can check out the full post at London Calling here.)

By way of background, the brains behind this ad-funded model is global mobile advertising company Out There Media. The company has launched Mobucks, which it describes as a cross operator, cross advertiser marketplace, matching demand and supply for advertising over mobile phones. Mobucks effectively enables the creation of ad-funded tariffs for MNOs and MVNOs.

From the press release: “This mobile advertising marketplace enables consumers to sign-up, share their data, and receive targeted mobile SMS and MMS campaigns – which is exchanged for free airtime.” Out There Media reports response rates of “up to 75 percent.” Matthias Grundböeck, Vip Residential Marketing Director, is upbeat about his decision to launch an ad-funded sub-brand. “Mobucks AdFund by Out There Media gives us the opportunity to offer genuinely interesting, relevant and useful information to our customer base,” he said in a press statement.

I sent an email to Out There Media requesting a more in-depth briefing to answer key questions: What are the nuts and bolts of Mobucks and who is involved to date? How is customer data collected and what visibility does it provide into user preferences? How many ads, in what form (SMS/MMS) and from which brands? And the list goes on.

In the meantime, you may want to check out this related discussion at MobHappy.

My take: Blyk is a tough act to follow because it understands the business and the pivotal importance of customer analytics. Does the advance of similar models represent competition? Not in the markets that top the Blyk agenda. There, Blyk can protect its turf. However, the advance of ad-funded models such as Tomato Plus sends a clear message to mobile operators that they must choose their course.

To borrow from my esteemed colleague Chetan Sharma and his must-read mobile advertising book, Mobile Advertising: Supercharge Your Brand in the Exploding Wireless Market: Mobile operators must decide soon whether they wish to be access companies (pipes) or audience companies (media companies). If the goal is the latter, then they would do well to borrow a page from Blyk (and others) and focus on enabling an engaging advertising conversation with consumers (thereby gaining users’ trust and access to some key customer data) before other companies (search companies, social networks, media brands etc…) beat them to it.