Last year was one company milestone after another: Nimbuzz updated the app on iPhone, released a version for Blackberry, introduced VoIP for Android and launched Twitter for Symbian handsets. It also sealed deals to be pre-installed on the T-mobile Tap Phone in the U.S. and on the Toshiba TG01 handset offered by O2 in Germany.

To connect the dots in last year’s accomplishments and get the inside track on Nimbuzz’ next moves I caught up with Tobias Kemper, VP of Nimbuzz Inc. USA. Many thanks to Tobias for a straightforward interview and unexpected insights into the product roadmap.By way of background, Nimbuzz – winners of the Techcrunch, Webby and Red Herring awards – counts over 14 million users in 200 countries, a number growing at around 40,000 new users per day (that’s 1 every 2 seconds). It counts over one million voice calls per day (over 300 million per year).

Other podcast highlights:

PLATFORM STATS: Nimbuzz supports all the usual suspects: Symbian, J2ME, Android, iPhone, iPod touch, Windows Mobile and RIM. So what flies? “Symbian is definitely our number one, directly followed by Java and the iPhone.  We’ve only just launched a native RIM client with massive uptake….The iPhone has definitely done a tremendous amount and continues to, but Symbian is the most dominant player.”

USAGE & BEHAVIOR: There are distinct and interesting differences depending on the geography. “In the Middle East, for example, people use our products like nothing else to meet people [and] enter the chat rooms. They treat those like mini-social networks, so it’s really going beyond the technology of just making a free call….In the developed countries — Western Europe and North America — it’s all about being able to monitor your friends, having everyone in the same place, reading everyone’s status messages and being able to tap in and say ‘OK I want to get in contact with this person right now.’”

BUSINESS MODELS: Mobile marketing and advertising are candidates, but mobile CRM is highest on the radar. Even better if it involves brands. As Tobias put it: “A mobile social messaging application like ours is perfectly positioned to foster brand engagement.  It is something that we’re looking at because it’s an always on product, it’s a very intimate device that the product is based on and it is something that we are going to be exploring more in the next year.  It definitely makes sense, it has to be done right and it has to be with the user focus.”

NEW FEATURES IN THE PIPELINE: Look for some surprises and more mobile operator partnerships. Again, Tobias is understandably reserved. What we know: “There’ll be a whole bunch of features that are going to be built on top of location-based services that are being built out and become more contextually relevant.”

My take: Hmmmm… contextual relevancy is an element of a range of exciting – and potentially lucrative –services.

So, will Nimbuzz join the group of hot mobile location-sharing services that includes Foursquare, Gowalla, Brightkite and Loopt – to name a few?

It’s a tough one to call, but Nimbuzz could make the move.

What does Nimbuzz think? Tobias is understandably tight-lipped but his admiration for companies like Foursquare and plans to add “similar features” comes through loud and clear. As he puts it: “It’s about moving beyond the technology and doing that face-to-face meeting. [It's about] what we can do to make that easier and aid users in using that feature and making real-life interactions happen through our application.”

Communication and community are baked into the app, and a whopping 98 percent of people who use it recommend it to a friend. That keeps Nimbuzz’ marketing budget down and boosts its viral appeal. Surely those metrics lay the groundwork for a more ambitious strategy and a new ecosystem around personal recommendations of real-life places and establishments…

Listen to podcast here [15:50]

I suspect his thought-provoking blog will do more than set the tone for my book; it will impact the app store debate that will likely dominate 2010. Just look at the recent raft of app announcements: Analyst firm IDC predicts there will be more than 300,000 iPhone apps by the end of next year, compared to 75,000 Android apps; Samsung takes the wraps off its Bada app platform; and (just today) Orange officially opens its app store to users in the U.K. and France, offering more than 5,000 apps for Java, Android, BlackBerry, Symbian and Windows Mobile.

Connect the dots, and the avalanche of apps turns up the pressure on providers and mobile operators to be good retailers and put stuff we’re likely to appreciate where we can find and buy it. Common sense really.

Or is it? Not is we consider the statement from Nenad Marovac, Managing Partner, DN Capital, who was speaking at Heroes of the Mobile Screen earlier this week, In his view, “Operators should be pipes and shut up.” Hmmm… not much room in that model for mobile operators to wield the stockpile of analytics they collect (such as our browsing patterns and past purchases) to present us with a selection of apps we’re likely to appreciate.

In preparation for my own industry report on personalization and recommendation I have spent the last weeks interviewing a who’s who of industry players and their customers (mobile operators/service providers) who are convinced  the company with the most (and best) data wins. It’s a battle between operators (really smart pipes) and aggregators (Google & Co.) – and personalization and recommendation could just be the capabilities that distinguishes the leaders from the also-rans.

With that in mind, we continue MSG’s special podcast series on the top players in personalization, and conclude with Part 2 of my interview with Stephen Oman, Amdocs ChangingWorlds Worldwide Director Sales Engineering. Changing Worlds is an Irish provider of personalization technology that was recently acquired by Amdocs and is now part of Amdocs Interactive.

In Part 1 we dissected the content discovery dilemma, looked at on-portal challenges and examined the results of the company’s recent study that underlined the importance of personalization in determining and delivering mobile advertising.

In part 2 we explore personalization off-portal and across app stores.

ROLE OF THE MOBILE OPERATOR: As Stephen sees it: the operator has a spot at the “center of the Internet.” Their job: “helping the subscriber to go on to the Internet, helping them find the right content, helping them with additional suggestions which they might be interested in, and so on.  In doing that, they’re becoming if you like a partner to the subscriber when they are browsing the internet.” So, there’s an opportunity here for the operator to “set themselves up in essence as the home page for the mobile Internet for their subscribers.”

APP STORES: In many ways, it’s a repeat of the content discovery problems we know from on-portal. But it’s also an issue that independent developers will also face as they try to engage people and compete with similar, rival apps across the store. As Stephen puts it: Making an effort to personalize the content will “help people find more niche types of applications that may exist, and that would never appear in the what’s hot today or what’s in the top 10 for today.”

LONG-TAIL VERTICAL APP SCHEMES: Reports show that many apps downloaded are actually productivity apps. Additionally, apps are being downloaded by professionals in line with their professions. So, will we see a plethora of app stores split across lines such as task (apps to do “x”) or jobs (apps for doctors, for example)? Stephen was intrigued by the idea and agrees that we will likely see the launch of vertical app stores (similar to the vertical content portals that offered only ringtones or wallpapers). “It’s pretty much the same as you see in retail, you do have retail stores that sell pretty much everything, but you also have niche retail stores that cater for particular audiences.”

THE GROWTH OPPORTUNITY: In a word: convergence. “Increasingly the mobile operators’ customers are expecting and demanding that if you like connected lifestyle….Crucially, they’re looking to be able to access services across many different devices: their mobile phone, online, through their TV, through digital TV, and that convergence of access is essentially going to improve and drive growth in the mobile digital economy.”

Editor’s note: This special focus on personalization and recommendation continues in the New Year with a look at a cool new recommendation company coming out of stealth mode and an analysis of Novarra. I had to reschedule this one a few times, but this time it is timed to some important news. Not one to miss!

Disclaimer: ChangingWorlds is not an MSG supporter.  However, MSG has published a by-lined thought leadership column authored by a ChangingWorlds senior executive. MSG has also participated in an invitation-only  thought leadership event organized by Amdocs.

Listen to the podcast here. [15:12]

Related posts:

PODCAST: ChangingWorlds Reveals Real Impact Of Personalization On Mobile Advertising CTRs; Google Shows Mobile Advertising Is Hot (Again), But Will Personalization Make The Market Sizzle?

SPECIAL REPORT: GETTING PERSONAL Openwave Adds Mobile Analytics; Are Gateway Providers The Ones To Watch? PLUS New Report/Project With GigaOM Pro

PODCAST: Bytemobile CMO Adrian Hall: Operators’ Can Win On Personalization; Does A Widget Bar Do One Better Than An App Store?

MSG DEBUT VIDEO: Xiam Talks Targeting & Filtering; Make Way For The Personalized Web!

GUEST COLUMN:Using Personalization To Pump Up The Volume & Increase The Value Of The Mobile Internet

Mobile Groove — the monthly podcast I produce with Inma Martinez, leading digital media strategist, “free radical” and advisor to venture capitalists — zeroes in on Google, dissecting its mobile strategy and asking some uncomfortable questions.

ANDROID SHIPMENTS

There’s no denying the phenomenal popularity of Android apps. But how many Android devices have shipped and how big is the Android market – really? Great questions and we wish we had the answers. For some reason, it’s radio silence at Dell and across the 10+ manufacturers in the Open Handset Alliance. Inma will continue to dig for facts and figures, but right now your guess is as good as ours. Listen in and let us know.

GOOGLE’S GAIN

Google snaps up AdMob for $750 million in stock. Is Google banking on a boom in mobile advertising? Or does this latest spree (AdMob and Gizmo5) lay the groundwork for a much larger (and much smarter) scheme to dominate mobile? Inma’s take: Google is doing more than acquiring capabilities to take on rivals (Gizmo5 allows Google to take on Skye, for example). “The Web giant is buying up distribution relationships with mobile publishers – even if it has to buy it at a loss.” (By way of background, AdMob served ads for more than 15,000 mobile Web sites and applications worldwide with a sharp focus on iPhone apps.)

RIVAL AD NETWORKS

AdMob’s price tag sends a clear message to the market: no one (!) can offer a cheaper price for a mobile ad network that has created similar value. What does this mean for Millennial Media, JumpTap and other ad networks making their mark? And while we’re at it: what is the impact on mobile valuations – period? Inma is looking forward to huge deals that show mobile is a serious and solid industry.

GOBLET OF ROCK

This time we salute Europe’s media superstars for harnessing mobile to produce fantastic results. From great apps to sharp monetization strategies European publishers are showing they “get” mobile. Inma’s pick: The Daily Telegraph and an awesome iPhone app she encourages us all to take out for a spin. Since I’m still reeling from an excellent presentation I recall from the last Mobile Marketing Forum in Berlin, I raise mine to The BBC – specifically, BBC World and Tom Bowman, VP Strategy and Operations, BBC Advertising Sales. In addition to developing a cross-platform strategy that has placed mobile in the middle from the get-go – it has also monetized it through mobile advertising with fantastic results. This approach has allowed the BBC to become a Broadcaster 2.0. (More details on the BBC World mobile advertising strategy and the results it has delivered to date in my bi-monthly column for my favorite trade publication, EContent magazine. You can read all the columns here.)

On the occasion of so much excitement in the mobile space Inma also raises a second goblet of Rock to ACCEL Partners, for taking the dive and staying dedicated to mobile. By way of background, ACCEL recently sold two of its portfolio start-ups for a total of $1.5 billion. (AdMob went to Google for $750 million in stock and Playfish went to games publisher Electronic Arts for about $300 million.)

Until next time – keep it fun!

Listen to the podcast here, [17:27]

While the iPhone OS was the leading smartphone platform on Millenial’s network, with 33 percent of smartphone share (ahead of BlackBerry’s 31 percent), Samsung was the top device maker, thanks to the predominance of featurephones. The company also said the US mobile web audience grew to 64.8 million users, and that its ad network reached nearly 80 percent of them.

The report also features a section on mobile app analytics, provided by Mobclix, which says that the iPhone App Store is the biggest on the block, with 115,000 apps, and also leads in downloads, with 100 million per month. Android Market is a distant second, with 20 million per month, and BlackBerry App World even further back in third, delivering 300,000 downloads per month.

Millienial adds that traffic to advertisers’ sites represented almost half of the mobile campaign destinations on its network in October, while app downloads accounted for about 30 percent. Source

The bottom line: Mobile web use – and the market for mobile ads – continues to grow. But don’t overlook smartphones, which still account for a huge chunk of the mobile web market.

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THE MOTOROLA DROID SOLD 250,000 UNITS IN ITS FIRST WEEK, according to GigaOM and based on a report from mobile analytics company Flurry. The new Android device, available only on Verizon Wireless in the US, has been well received by commentators, and now, apparently, by the market as well. Flurry says that the sales are more than four times those of T-Mobile’s MyTouch 3G in its first week of sales in August, but of course pale in comparison to the 1.6 million iPhone 3GS devices sold in its first week. Source

The bottom line: Is Motorola clawing its way back from the precipice? Could be – since software has long been its Achilles heel, turning to Android could turn out to be a smart choice, and one that saves the company.

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MORE THAN 3 MILLION PEOPLE IN THE UK HAVE REDEEMED A MOBILE COUPON, says Juniper Research in a new report. The analyst firm says that mobile coupons enjoy a redemption rate six times higher than traditional paper coupons, again highlighting the viability of mobile marketing to deliver results for advertisers and brands. Source

The bottom line: Mobile coupons seem like a no-brainer, if only because people are less likely to forget to bring their phone to a shop than a paper coupon! But combined with opt-in campaigns and any number of targeting techniques, they represent a valuable resource for retailers.

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THE NUMBER OF MOBILE SOCIAL NETWORKING USERS IN LATIN AMERICA AND AFRICA WILL INCREASE TENFOLD BY 2015, says a new report from analyst firm Frost & Sullivan and mobile social networking provider Colibria. F&S says the market will amount to 527 million users and be worth $2.4 billion in six years, reflecting the increased popularity of the services, but also the prevalence of mobile as an Internet channel in emerging markets. Source

The bottom line: It’s easy to predict the growth of mobile social networks, but anybody eyeing the space has to keep in mind how people in emerging markets use their mobiles and access the internet primarily through them.

Smartphones now account for one out of every seven phones, and Nielsen says that Blackberry gained the most smartphone market share during the period, up five points to 19 percent. Nokia’s woes continued, with its share of the total UK market down 7 percent to 44 percent. Source

The bottom line: If only 20 percent of UK mobile users are getting online with their phones, there’s still a lot of growth left in that market for content providers and mobile marketers.

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ONE IN SIX HANDSETS WILL HAVE NFC FUNCTIONALITY BY 2014, according to Juniper Research, as use spreads outside of Japan. The company says that in five years, the value of transactions processed over NFC worldwide will exceed $110 billion, with mobile payments and retail applications (such as coupons) the most widely used applications, though ticketing (such as for public transport) will also play a roll in pushing the rollout. Source

The bottom line: It seems like we’ve been waiting on NFC for a long time, and in the west, it’s never moved much past the trial stage and isn’t readily available in handsets. That’s one problem, but another is the cost of POS equipment for retailers, who won’t want to shell out for readers and other gear unless there’s really something valuable in it for them.

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CONSUMERS WHO RESPOND TO MOBILE MARKETING ARE MORE AVID USERS OF SOCIAL NETWORKING SITES, says a new report from BIGresearch, and tend to be young men, the company says. It also adds that since its last study of US consumers in 2008, the percentage of people who don’t like to get SMS ads (66.8 percent), as well as the percentage of people who believe marketers need permission before sending mobile ads (58 percent), have increased. Source

The bottom line: With two-thirds of people saying they don’t like text ads, and almost 60 percent saying there needs to be opt-in, one message is clear: sending out blanket text ads (especially without permission) isn’t an effective use of mobile marketing.

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DESPITE THE MOBILE’S CONNECTION TO USER-GENERATED CONTENT, people prefer to watch professional video content on their handsets, according to research from Real Networks. It says that while YouTube is the most popular UGC video site on mobile, it’s eclipsed by content from pros (at least in the US), such as NBC, Fox, The Weather Channel, MTV, Comedy Central and ESPN.(Source: a Real Networks “mini-bulletin email)

The bottom line: One possible explanation for this is that users on mobile are task-focused: that is, they want to see what the weather is going to be, or they want to see a certain sports clip, and the professional content is better for that than something like YouTube. Also, the browsing and finding experience of the professionally curated content may be simpler than with many UGC sites on mobile. Or, it could simply be that many of these professional channels are accessed through a carrier portal, so they’re more prominent to users, or may work more reliably than some UGC sites.

Perhaps Patrick Moorhead, Director of Emerging Media at Razorfish, put it best. He was quoted saying: “(T)his is a wake-up call to clients who say mobile is not a real opportunity, because it is. Google doesn’t get involved in anything it doesn’t think has scale.”

But mobile advertising is more than big business. The fact that Google had to buy AdMob is a clear confirmation that mobile is also different.

MOBILE IS MOBILE

Mobile is a new medium (the 7^th Mass Media, actually) and squeezing online ads onto a small screen – even if that screen is a smartphone/touchscreen device – short changes advertisers and the people they hope to reach with their marketing message. SMS and display banners have their place in the marketing mix. But my own research and a recent mobile marketing survey conducted by Netsize underline the growing interest in richer advertising formats, as well as in-application advertising (in-app ads).

Connect the dots, and brands/advertisers are exploring and executing strategies that make the most of the mobile device and the range of exciting formats available.

Paul Palmieri, Millennial Media CEO, picked up on this key aspect. His take (from an email statement): “Google validated what many companies including Millennial Media has known for years – that mobile is a different market with a huge potential for advertising, possibly a bigger opportunity than online media.”

Google, which introduced AdSense for Mobile in June, has also had to acknowledge that online and mobile are different. The program, a way to land display ads (from online advertisers) on mobile phones, ended up dumping ads on mobile devices, a modus operandi that doesn’t work if the ad landing pages are not optimized for mobile.

But don’t assume content adaptation alone solves the problem. As Rachel Pasqua, Director, Mobile Marketing, iCrossing, pointed out during a panel I moderated on SEO and mobile search: It’s not enough to optimize ads; advertisers also have to think through what people do after the click. In her view, mobile campaigns that drive results have mobile at their core.

ADMOB’S ADVANTAGE

AdMob, a company that has focused on innovative made-for-mobile advertising formats (and analytics) from the start, “gets it.”

From early 2007 (the company was founded in 2006) executives including founder Omar Hamoui caught up regularly with me to brief me on cool new ad formats and innovation coming out of the “Ad Lab” it had with Apple. This sharp focus on richer advertising formats plus the technology platform to monetize mobile inventory and the analytics capabilities to optimize the delivery, tracking and reporting of mobile ad campaigns (which I personally road tested in my mobile advertising how-to white paper) has clearly paid off.

A few other aces in AdMob’s hand:

A huge footprint in CPC (cost-per-click) performance marketing. We read in the September AdMob Mobile Metrics Report that AdMob serves ads for more than 15,000 Web sites and applications around the world. The number of monthly ad requests in the AdMob network hit 10.2 billion in September 2009 (up from 1.6 billion in 2007).  BTW: The premium space is wide open to players such as Millennial Media, the next company I profile in MSG’s Meet The Mobile Ad Networks series.

A deep understanding of the in-app advertising space. AdMob is the largest ad network for in-app ad inventory on the iPhone. AdMob kicked off 2009 with the launch of Download Tracking for iPhone applications (allowing advertisers to accurately monitor App Store conversion rates and measure their return from advertising on AdMob’s network). If quickly followed with an iPhone Advertising Exchange, a concept similar to the banner and link exchange services we know from the Internet. As Russell Buckley, AdMob VP Global Alliances, put in this MSG interview at the time: “The new-launch iPhone Download Exchange is about allowing developers with apps and ad space to serve ads that promote other apps within the Download exchange, and get traction for their own apps in the process by placing ads for free on other applications.” An excellent way to build relationships and good will in the developer community in my book.

A drive to innovate new ad formats. It’s beyond the scope of my analysis to list all the new interactive ad formats AdMob quietly and cleverly brought online in 2009. The highlights: the capability to blend graphical display (banners) with iPhone-specific actions, including maps, calls (initiating a voice call from an ad), iTunes (opening the iTunes store to purchase music or video content from the store), audio (listening to recorded or streaming audio content) and – most important – integration with the App Store to download apps. And let’s not forget the cool new iPhone ad units that went live in July.

I caught up with Thomas Schulz, Vice President & Managing Director, EMEA, at the time of the launch to talk through the nuts & bolts of these new formats, which include mobile social networking (as he put it: turning a brand message into a conversation by letting people click on the banner to access the advertiser’s content/updates on Twitter, Facebook etc…); mobile search (allowing people to search in a company’s mobile site by typing a keyword query directly into the banner); and a multi-panel banner (allowing people to answer multiple calls to action in a single rich media ad).

And the list goes on….

WAS THAT THE PRIZE?

As a loyal BlackBerry user, I am the first to side with executives such as Boris Fridman, Crisp Wireless CEO, who correctly remind us that iPhone is not the only game in town. (More in this post.)

So, did Google snap up AdMob for its impressive reach, its innovation, its grasp of iPhone/in-app ads or its mobile analytics?

Or was it — as Ian Schafer, CEO of Deep Focus, an interactive marketing agency suggests – AdMob’s stockpile of data that clinched the deal.

As he put it in this must-read post:

“With the acquisition of AdMob, Google now has access to usage data of many of the most popular mobile apps — especially the apps in the iTunes App Store. For iPhones. If Google is taking on Apple for mobile OS market share, they just scored a huge competitive advantage. Google will know more details than ever about how people are using iPhone apps, how they are engaging with advertising within those apps, and users loyalty to those apps.”

I am intrigued by Ian’s take – so much so that I have scheduled a straight-talk podcast with him next week to discuss this in more depth.

So, is it all about giving Google a leg up on understanding and segmenting app users based on how they interact with in-app ads?

Eric Schmidt, Google CEO, sure leaves that impression. As he put it in this interview with Bloomberg: “One the key success points for the iPhone was this enormous development of apps, and particularly free apps, which are advertising supported. Now that we have our Android platform coming out, and really with some serious partners behind it, it will also be important to have that be true for Android as well as the others.”

The takeaway: As I have pointed out in many posts on MSG and throughout my ongoing research into content discovery, mobile search and personalization: context matters. Contextual information (what mobile operators have, by the way) is what Google lacks. The AdMob purchase covers all the bases to close this gap, paving the way for the delivery of mobile advertising everywhere – particularly on the Android platform.

TOUCH WEB RULES (?)

But what we should be asking ourselves is how this new realization that mobile is indeed different will likely impact the wider mobile Web. The advance of touchscreen devices, app stores and new advertising approaches/formats are all coming together in a new kind of interactive mobile Internet, a brave new place where new content, new experiences and even new mobile search services will set the bar.

In a September blog post AdMob referred to this Internet (the one we experience on iPhones and other touchscreen devices) as the “Middle Web.” This “space that lies between the full Web experience you find on a PC and the ad-less Web experience you remember from the first Web-enabled mobile phones.”

This new Web throws up as many issues as it does opportunities.

• What does it do to usability?
• What does it mean for mobile advertising and how do we make it easy and inviting for people to interact with company sites and ads?
• And one AdMob didn’t ask: What is the impact on mobile search?

Tough questions, but Taptu, a mobile search provider, has some of the answers in its series of white papers. Like AdMob and Google, Taptu shares the view that the advance of touchscreen devices, app stores and new advertising approaches/formats changes all the rules.

In this new Web – which Taptu calls the Touch Web – people demand optimized sites (for touchscreen devices) and specialized mobile advertising that makes the most of device functionality and all the features that make the Touch Web more interactive and potentially more exciting than the mobile Web. During my last trip to London, I caught up with Taptu CEO Steve Ives and Bob Last, Taptu SVP Business Development, to talk about the impact of everything in the middle of the Web on the future of the Internet.

This is serious business.

Taptu has crawled, indexed and graded websites (assessing factors such as their suitability for touch devices and their page weights –key since it impacts the speed of browsing on mobile network and the end-user experience) to create an index of Touch Web-friendly sites.  (Taptu counts 120,000 to date.)

To make sure Touch Web-friendly sites also figure highly in mobile search results Taptu has also fine-tuned its algorithms to “decide whether to return results from the Touch Web, the mobile Web or the wider Web” depending on factors such as the searcher’s device and what thy would likely appreciate.

To round out the experience Taptu is exploring innovative new ad formats for touch devices. In an MSG exclusive with Andreas Bernstrom, Taptu COO, treated me to a glimpse of how people might interact with ads on a touch device, a fascinating briefing I captured in this detailed post.

A highlight: Search results are displayed in a card format optimized for presentation on a touch device. I watched as Andreas not only breezed through the card results (depicting images and information in an easy-to-browse format); he could actually flip the cards over to see more details (say, the discography of a particular band or the tour dates of a group). And if you like what you see, then share it (!)  – Twitter it, post it to your personal site or just send it via email to your friends.

The bottom line: if mobile is different, then the Touch Web is a brave new world. Google (with AdMob) is well-prepared for the challenges and opportunities this new Web brings. At the other end of the spectrum, Taptu will most certainly be out of the gates first with a mobile search service (and advertising approach) that makes the most out of the Touch Web. Now the pressure is on companies across the ecosystem to do more than develop a strategy for mobile; they should also brainstorm on tactics to address/harness the unique characteristics of the Touch Web.

Look for more news from Taptu soon- Steve and Bob assure me there are some amazing things in the pipeline.

Disclaimer: MSG has contributed comments to the Taptu Touch Web white paper.

Overall, the mobile ad market is projected to rise from $160 million to $3.1 billion by 2013. Source

The bottom line: The prediction that search will take a growing chunk of mobile ad spending is a good one, but there’s one issue with this report: it ignores the idea that some other forms of mobile ads will emerge over the next few years. We’re still very early in the evolution of mobile marketing, so it’s reasonable to think that more forms, apart from the three mentioned here, will emerge. Peggy adds: This point has come through in my own mobile advertising research project, where executives revealed that  (surprisingly)ad spend on sponsored search and related schemes were low on the agenda. t The reason: mobile search is still riddled with shortcomings. More on why mobile search is broken here.

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NORTH AMERICANS ARE TAKING OUT MULTIPLE MOBILE SUBS, says Wireless Intelligence. It says that in the US and Canada, the average consumer had 1.3 mobile connections in Q3, and that while average revenue per connection is dropping, ARPU is actually going up – it’s just spread across more than one connection. The group says that real ARPU in North America has gone from $60 in 2006 to $64. Source

The bottom line: Expect to see this trend continue as more and more consumers adopt mobile-enabled netbooks, data dongles and other connected devices.

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MORE PEOPLE ARE FINDING THEIR WAY VIA MOBILE, according to a new report from Berg Insight. The firm says that the number of mobile subscribers downloading navigation apps and routes to their mobile devices doubled to 28 million in the first half of 2009 from the year-earlier period. The firm also says that the subscriber base will see a CAGR of about 34 percent over the next six years, resulting in a 160 million users by 2015. Source

The bottom line: The ability to look up maps and routes on mobile devices is one that many consumers love, and the continued growth of GPS-enabled handsets will certainly fuel growth in usage of navigation services. But the PND market won’t remain static: more and more cars will feature built-in satnav, and the price of standalone units will continue to fall, which may explain the relatively low prediction of 160 million users by 2015.

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SYMBIAN TO SHIP 180 MILLION HANDSETS A YEAR BY 2014, says Juniper Research. Despite the emergence and growth of other smartphone platforms, the firm says that shipments of devices running the Symbian platform will more than double over the next five years. Coupled with Android and LiMo devices, Juniper estimates the market for open-source handsets will be more than 220 million per year by that time.

Juniper further contends that the market will migrate towards open-source platforms, despite the popularity of the proprietary iPhone and BlackBerry platforms.  Source

The bottom line: Any decent smartphone OS should show volume gains over the next five years as sales of smartphones skyrocket. That said, the mass market doesn’t care about open-source vs. proprietary – they want devices that meet their needs, and there are multiple ways to skin this proverbial cat. The choice of open-source vs. proprietary is less important than getting the basic OS right, and then having an open enough platform to support app and service development.

Mobile Groove, the monthly podcast that focuses on the news and companies that matter most in mobile — is back with a great line-up of topics and the usual mix of insights and outspoken observations from co-host Inma Martinez, my über-connected and always professional partner in crime. (We missed posting on Friday, but the reason for the delay will be clear when I take the wraps off an all-new MSearchGroove, so watch this space.)

Mobilize, the conference Inma attended in September, left a lasting impression. Her SWOT analysis: a great line-up of startups and a high level of energy and VC activity in the Valley. Where does this leave Europe? Inma (also based in London) connects the dots in some recent investor reports and concludes Europe may see its best and brightest in mobile “defect.” Is the U.S. the place to be if you are a mobile entrepreneur? Listen in and let us know what you think.

Speaking of startups, Inma also outlines the highlights from Seedcamp, a program created to jumpstart the entrepreneurial community in Europe by connecting next generation developers and entrepreneurs with over 400 mentors from a top-tier network of company builders; including seed investors, serial entrepreneurs, product experts, HR and PR specialists, marketers, lawyers, recruiters, journalists and venture capitalists. One company that stood out: VouChaCha, a U.K. startup that delivers vouchers to your mobile phone. Where is the hold up in Europe and why aren’t coupons a de facto part of our daily mobile routines (as they are in the U.S.)? You tell us!

Other success stories Inma shares: Flirtomatic, iScoot and eBuddy.

CONTEXT MATTERS?

Will location-based services excite women? Well, we beg to disagree.

Listen to the lively podcast here [23:54].

What about women who are interested in bargains are willing to drive miles in pursuit of discounted designer clothes, for example. (Think of the success of outlets in the middle of nowhere?!) Will an app that tells women what’s on offer nearby fly or fail? And where are the female-focused apps anyway? Men may have their iPhone app that celebrates flatulence – but where are the apps that target women? Talk about leaving money on the table!

BLYK MEDIA & SOCIAL MEDIA

In a follow up to the last podcast Antti Öhrling, Blyk Co-Founder, joins Inma for lunch and the opportunity to explain Blyk’s real business objectives. It’s not about mobile advertising; it’s about mobile media. Inma tells us it is an ambitious model – but one that could work well for Blyk. Listen in and find out.

And we discuss the buzz around social media, giving Vodafone (and the fast-followers sure to make headlines in the next weeks/months) huge credit for Vodafone 360. Why is social media big in mobile? Inma tells us that part of the reason could be the popularity of Twitter on mobile. (She should know; when it comes to mobile London is the Twitter capital.)

We also revisit Spotify and dissect its mobile ambitions. Is it gearing up for a showdown with Apple? Listen in and let us know what you think.

RAISING OUR GOBLET

This time Inma salutes Mark Curtis, the mastermind behind Flirtomatic, a phenomenally successful freemium flirt and fun service.

Fresh from several mobile advertising events, I raise my goblet of rock to Dagmara Brylack for sharing a milestone mobile advertising case study during Mobile Marketing Forum Europe (which I analyze here). I also recognize Mark “Mr. Mobile” Wächter, for his work to launch MMA Germany. When it comes to mobile advertising, Germany is a potential powerhouse (!)  and future posts here on MSearchGroove will highlight the stats, campaigns and companies that make this market the one to watch.

Until next time – keep it fun!

PERSONAL THANKS

Our thanks to the Grant Butler Coomber team (and Billy Burnett) for their continued advice and support on how to build awareness of this podcast series and other MSearchGroove initiatives.  I fully recommend them as our PR team of choice if you want to build your brand in Europe. In the U.S. I am indebted to Jeff Fishburn (“always-on” at OnPR) and Liz Erk, whose agency, The Jaxson Group, also advises MSearchGroove. Her talent: securing major media placements and speaking engagements for client companies.

But most of all – thanks to you, our listeners. We welcome your ideas, suggestions and elevator pitches. DM us on Twitter (@mobilegroove) or email us at mobilegroove AT msearchgroove DOTcom.

Related posts:

PODCAST: Thought-Provoking Mobile Groove Series With Inma Martinez Debuts Today; Offers Inside Track On Industry Disasters, High-Flyers & What’s Highest On Investor Radars

The bottom line: Finally Google reveals the terms that deliver results in mobile search. But mobile search usage is still lagging, no doubt due to a laundry-list of universal shortcomings MSearchGroove has analyzed in this recent post. The new Google Keywords Tool is good news for marketers and publishers, but another proof that mobile search as a service has a way to go. Peggy adds: Or does it simply underline the pivotal importance of content discovery – not mobile search – as a primary means to explore the wealth of content at our finger tips and find what we are likely to appreciate?

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MORE THAN HALF OF INDIAN COLLEGE STUDENTS USE THE MOBILE WEB, says a new survey from Indian mobile ad firm InMobi, and a third of the students engage with brands that advertise online. The students’ favorite sites to visit on their mobile devices are search engines, news sites and social networks, and the company says that mobile internet usage is spread across a multitude of income groups. Source

The bottom line: More evidence pointing to the popularity of the mobile internet in emerging markets, and the ability of mobile ads to reach consumers there.

***

MOBILE APP STORE SALES WILL HIT $4.2 BILLION IN 2013 in the US alone, says a new report from the Yankee Group. It calls the sales growth, along with a quadrupling of US smartphone users to 160 million, a “gold rush”. The firm also offers some advice to developers: they say those with consumer apps should focus on BlackBerry, while enterprise developers should focus on the iPhone and Android platforms, because of the lack of those types of apps for each respective platform. They also add that pricing and marketing are important considerations for success.

The company says that one out of four downloads in 2013 will be for paid apps, and predicts an average price then of $2.37. It also puts the value of this year’s US download market at $343 million. Source

The bottom line: This is a very bullish prediction, without a doubt. The 160 million smartphone figure is pretty brazen and clearly based on the belief that most devices sold over the next four years in the US will be smartphones. The advice about choosing platforms seems a little odd, considering that to drive downloads and sales, developers may be better off going where the users they want to target are.

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ONE OUT OF FOUR PEOPLE INTENDING TO MAKE A PURCHASE IN MOBILE OPERATORS’ SHOPS LEAVE WITHOUT BUYING, according to a new report from Amdocs. The company says that retailers could save half of those lost sales opportunities by improving the customer experience (and, of course, Amdocs has a solution for that — you didn’t think it was just sharing this info for fun, right?). It cites the main reasons for the lost sales as an inability to get a device right away, the inability to get the “touch and feel” of a device before buying, and a lack of experts to consult about devices’ features. Source

The bottom line: The reasons Amdocs sites as barriers to purchase all ring true — and combined with the general unpleasantness of many operator retail outlets thanks to long lines, dummy devices, and other factors, it’s not hard to see why many would-be buyers end up frustrated.

***

CONSUMERS WILL DRIVE MOBILE HEALTH SERVICES FORWARD, NOT COMMERCIAL PRODUCTS, says the analyst firm Berg Insight. Remote medical monitoring and diagnostics have been hyped for quite some time, but the applications and devices have been slow to emerge. The firm suggests instead that it’s consumer applications, such as smartphone apps and networked personal medical devices, that will lead the way. Source

The bottom line: The personal, always-on, always-with-us nature of mobile devices makes them perfect for medical applications, while their growing functionality makes them ever more useful in this area. In addition, software apps promise to deliver many of the benefits of dedicated mobile hardware at a lower price to consumers.

***

65 PERCENT OF APP DOWNLOADERS ARE MALES AGED 18-34, says GetJar. This demographic is prized by many marketers, even though they often find it difficult to reach, suggesting that apps are a great way to do so. 81 percent of all downloaders were male, while almost two-thirds of them download apps 3-4 times a week. GetJar’s research also found that 72 percent of its app downloaders use the mobile internet more than the internet on PCs — and this isn’t just limited to emerging markets, with 62 percent of US GetJar users and 69 percent of UK ones agreeing. Source

The bottom line: It’s clear that GetJar has some seriously dedicated users, who could serve as a useful bellwether for the overall apps market. It’s not too surprising to see the young male dominance — but also suggests that developers and app stores may not be doing a great job of reaching other demographics.

While MSG prepares to unveil a string of new projects and media solutions for our growing roster of clients, I am wrapping up my own presentations for two exciting industry events. First on the agenda: a half-day session on Tuesday (September 29th) with Deutsche Telekom executives to discuss the challenges and opportunities of converged services and the implications this has for the consumer portal experience.

My contribution to this exclusive thought leadership event, organized by Amdocs Interactive, will look at the trend to hyper-connectedness and our increasing requirements for personalized and relevant content experiences.

I will be joined by esteemed friend and colleague Andreas Constantinou, Research Director of VisionMobile, a market analysis and strategic advisory firm. Andreas’ thoughts on the new mobile services and applications value chain – and the impact of the likes of Google, Nokia and Apple – is beyond thought-provoking.

I look forward to capturing his ideas in the opening chapter of  the Netsize Guide 2010, the must-read mobile industry almanac I write (for the third consecutive year!) on behalf of Netsize, a mobile commerce and communications enabler. More details on the Guide in future posts. In the meantime, I encourage companies across the ecosystems to contact me directly with case studies and great ideas.

After that it’s off to Edinburgh to speak at the 2009 118tracker Information Innovation Conference & Awards aboard the Royal Yacht Britannia. Where is the value in location? My presentation — the outcome of a new collaboration with Matthew Snyder, Founder & CEO of ADObjects, a strategic cross-media consultancy – offers some surprising answers.

We also draw from some exciting new services (such as AmbiSense’s innovative destination guide solutions for mobile phones, GeoVector’s new directional search and pointing app and Colibria’s Network Address Book, an offer that builds on our increasing interest in context-aware social address books – a requirement that sits at the core of Vodafone’s path-breaking  360 offer. A special highlight of the presentation: Mobile advertising innovation and vision from Russell Buckley, esteemed colleague and AdMob Vice President, Global Alliances.

If you can’t make the events, be sure to check back for in-depth analysis of the companies and services I mentioned. A special thanks to Anthony Stiso at DEUSA Enterprises LLC, who heads up communications  for GeoVector, and Cristina Whittington, Colibria Account Manager at Nelson Bostock Communications, for their prompt attention to my briefing requests.

Reminder: If you want to catch-up or meet-up, then contact me at peggy@msearchgroove or DM me @peggyanne.

Mobile advertising must deliver value.

It’s the key takeaway that has run through each of the 20+ industry events I have attended/chaired over the past year like a leitmotiv. However, the value of mobile advertising is changing.

At first, many brands/agencies were convinced that their value proposition was inextricably linked to their level of cool. In line with this mindset, they focused on fun campaigns around free content such as branded games, ringtones and images, as well as some viral elements people could pass around to their friends.

The strategy has paid dividends for brands such as Coca-Cola.

A textbook example is the Fanta Stealth Sound System, which harnessed high-pitched frequencies that are audible only to youth thus providing young people a new way to communicate with each other without adults listening in. Another campaign that generated buzz (and impressive results) was Fanta Virtual Tennis. The world’s first 3D augmented reality tennis game let players use their mobile devices as tennis racquets to hit a virtual ball.

COKE MOBILE MILESTONES

At Mobile Marketing Forum (MMF) Europe, Hinde Pagani, Coca-Cola Senior Mobile Marketing Manager, Global Interactive Marketing, treated attendees to a string of case studies that included these gems. But the real excitement was about simple SMS campaigns that employed a mechanism known as UTC, or under the cap (unique codes inserted under each soft drink bottle cap) to engage people and increase brand trust.

Coke still offers its demographic fun, free content. (It boasts three iPhone apps, including a runaway success that has been downloaded 500,000 times in two months – without promotion!) But it’s campaigns that combine free content with free airtime that are the real crowd-pleasers. In fact, this winning combination has allowed Coke in India to count a whopping 5 million responses in just four months. Coke in Germany has also run a similar campaign, offering customers three minutes or three SMS free of charge.

Read between the lines, and value has new meaning. It’s still about delivering cool content, but it’s also about delivering a service that teens (and their parents) appreciate.  As Hinde put it: “(With these campaigns) we gain teens’ trust and please their moms.”

PROCTER & GAMBLE CAMPAIGNS

Another company that benefits from a sharp focus on sensible service is P&G.

In fact, the presentation from Dagmara Brylak, Proctor & Gamble’s CEEMEA Mobile Subject Matter Expert, was my personal favorite because it illustrated how brands can deliver value by providing guidance, advice and education. (All the more important that brands take this responsibility since the mobile screen is the only screen in emerging markets.)

Case in point: an ingenious text-to-win campaign for Pampers diapers in the Philippines to increase brand loyalty and boost sales. Rather than offer the usual mix of coupons, free samples and assorted goodies, P&G cleverly chose to focus on what matters most to young mothers: their babies.

Understanding the importance of higher education in the region and the anxiety of new mothers about their toddler’s future, P&G offered participants the chance to win a free university scholarship for their child. Predictably, the campaign was an overwhelming success.

But it didn’t stop there. To create an on-going dialogue with the customer P&G launched a brilliant campaign to deliver young mothers healthcare information relevant to their own baby’s stage of development. (Moms gladly volunteered their baby’s date of birth to P&G because the value-add they received in return was so significant.)

Connect the dots, and P&G delivers more than a mobile advertising message. It delivers a public service that customers appreciate.

MMA LEARNINGS & LUFTHANSA

After the event I caught up with Paul Berney MMA Managing Director, Europe, after the event to compare notes and observations. Kudos to Paul and his team for organizing a high-caliber event that showcased key learnings and best practice from an exciting roster of global brands including Nike Turkey, Coca-Cola, BMW, Lufthansa, Proctor & Gamble, Autotrader, Deutsche Post, Pepsi, Nestlé and BBC Worldwide, to name a few.

We agreed that this event (with its impressive line-up of brands and solid focus on ROI, response rates and other key metrics) represented a welcome departure from the hype that has characterized the vast majority of mobile advertising events.

As Paul put it: There is a “groundswell of understanding” among brands and agencies that mobile is part of the marketing mix. More importantly, brands are thinking through where “mobile fits in the customer journey.”

An excellent example is Lufthansa. At the MMF Marcus Casey, Lufthansa Head of E-Commerce and Mobile, walked us through the airline’s end-to-end mobile-only service that allows people to check in, select their seats and receive a boarding pass directly to their mobile phone in only five steps. Some figures that speak volumes (literally):

•    Pageviews: approx. 1.5 million per month
•    Number of customers using the mobile boarding pass service: 90,000 per month with 60 percent email and 40 percent via SMS
•    Visits since launch: +11 percent growth month over month (steady)

Encouraged by these results Marcus said Lufthansa will focus efforts on moving its mobile service portal into a full-fledged sales channel, complete with up-to-date travel information, commerce (to book flights on the fly) and after-sales extras including baggage tracing.

The takeaway: A paradigm shift takes places when technology becomes invisible in our lives. I would argue the same holds true for truly valuable mobile advertising. When it is so firmly established in our lives, then we can conclude that the industry is out of the bowling alley and well across the chasm. (To borrow from the must-read high-tech marketing book by Geoffrey A. Moore.)

The MMF showcased many positive examples of what can happen when mobile is properly integrated in the customer journey. Brands that get this right deliver real value – and examples such as P&G open up a world of possibilities.

P&G has placed mobile at the center of an exciting value proposition that transforms adverting into educational content. Mobile isn’t another screen – it is the way mothers in the Philippines learn how to care for their babies. Put another way, the P&G brand message has become part of the how these people live their lives.

Granted, fun is still a selling point. (As Marc Mielau, BMW Head of Digital Media, pointed out: Mobile advertising value is about “saving time or killing time,” so lots of potential in campaigns that entertain us or simplify our lives.) But it may be the more common-sense campaigns (tuned into the lifestyles, life stages and personal concerns of the people they want to reach) that deliver real value and real results.

***

By way of background, Marc’s full presentation (and video) is available here. A highlight: his lessons learned at a glance.

1.    Mobile does not function in a vacuum.
2.    Mobile marketing has to deliver value. (Sound familiar?)
3.    Megaportals are helpful as distribution channels.
4.    Users want to get inspired and involved.
5.    If you cannot track it – kill it!

***
Note: I also joined with bnetTV to conduct interviews during the event with companies including Mobixell and Alcatel Lucent, video segments I will showcase on MSearchGroove over the next weeks. bnetTV has also partnered with the MMA to create a compilation DVD (of speaker presentations and exclusive interviews) you can purchase here.

Finally, I encourage companies across the mobile advertising ecosystem to contact me directly with case studies and story ideas. I have some exciting projects in the works and I’m eager to hear what YOU have to say.

The bottom line: The ARPU metric has been under fire for some time, not least because it only looks at revenues, and says nothing about profitability. Consumers having multiple connections is a trend that will proliferate, as more users get 3G dongles, e-book readers and other types of connected devices. This trend could accelerate the move towards another key metric in the industry.

***

MOBILE MAPPING GROWING, BUT PC SITES STILL RULE, according to ABI Research. The firm says that internet mapping sites will get 440 million monthly visitors next year. ABI has also noted that while big names like Google, Mapquest, Sohu and Baidu currently dominate the mapping space, more and more players, such as navigation vendors like TomTom and NAVTEQ, and even mobile companies like Nokia, are launching their own navigation sites. Source

The bottom line: Expect mobile use to fuel the next stage of growth in mapping services, as more and more devices get GPS functionality, making maps so much easier to use, and mobile mapping applications improve. PC mapping isn’t going anywhere, but mapping on the mobile makes much more sense in many scenarios. This calls into question the need for standalone GPS units – which is why GPS vendors are pushing hard into the mobile space.

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COMPANIES ARE HAPPIER WITH THEIR ROI FROM MOBILE ADS THAN FROM TRADITIONAL MEDIA ADS, says a new report from the Aberdeen Group. Nearly two thirds of top-performing companies, such as Coke and Best Buy, said they’re satisfied with the average return on investment they’re seeing from mobile marketing, compared to just 40 percent satisfaction with traditional media ad ROI. This helps explain why 62 percent of those companies are increasing their mobile marketing budgets. Source

The bottom line: Mobile marketing has a couple of really big benefits going for it: it can be relatively inexpensive, but more importantly, it gets results. By building interactive campaigns that seek to do more than just hit consumers with a broadcast message, mobile marketers can deliver strong results, and track those results more accurately than with traditional media ads.

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THE GREEN FASCINATION WON’T EXCLUDE MOBILE, according to Juniper Research. The company says that by 2014, global shipment of environmentally sustainable mobile devices will reach 485 million per year by 2014 in a best-case scenario. Even with more tepid interest, Juniper says sales will hit 105 million that year. Source

The bottom line: Will this growth really be powered by consumer demand, or will it simply be the effect of sustainability making its way deeper and deeper into all types of consumer products and electronics? Either way, it’s certainly a welcome trend.

***
MOBILE MARKETING FORUM EUROPE SHOWCASES SURPRISING STATS and results to write home about. Peggy is working on a more in-depth analysis of the milestones and best practice major brands (including Lufthansa, BMW, Nike, Coca Cola and P&G) shared during this important event. In the meantime, here is a rundown of the facts and figures that speak volumes about the increasing use and effectiveness of mobile in brand campaigns.

• Nike spent 30 percent of their marketing budget for the phenomenally successful Human race campaign on mobile.
• Coke reported a 7.4 percent increase in brand equity after the rollout of a mobile campaign. It also counted 500,000 downloads of a branded app with no media spend, demonstrating the tremendous viral value of mobile campaigns.
• BMW revealed about half of 500,000 views of a video to promote its Z4 model car were on mobile.
• P&G noted a whopping 80 percent increase in brand recognition among individuals who had interacted with the brand via a mobile game. It also recorded an incredible 80 percent savings by using mobile (instead of traditional channels) to promote and manage a free product sample giveaway campaign in Thailand.
• Lufthansa, which has fully integrated mobile in the passenger check-in process, reported 11 percent of total check-in is performed by people on their mobile phones.

Source

The bottom line: Peggy will have her take on Monday, but from my vantage point these are impressive proof points that underline the central position of mobile in the marketing mix.

The firm adds that the mobile Internet audience in the U.S. is now a third of the size of the wired Internet market, with the gap narrowing by the early part of the next decade. Source

The bottom line: No big surprises here, but some good insight into US mobile usage – in particular, the mobile internet audience is already a big target market for content providers and advertisers.
***
DON’T FORGET BLACKBERRY WEB USERS, says mobile web firm Bango. The company says BlackBerrys now account for 14 percent of all mobile web traffic, pulling ahead of the iPhone. Given the length of time BlackBerry has been in the market, plus the fact that essentially every such device comes with an unlimited data plan, it’s perhaps a little more surprising that the iPhone was ever ahead of the entire BlackBerry range. Source

The bottom line: Once again, we’re reminded that the mobile web is a lot more than just the iPhone, and that users of other devices generate significant traffic for publishers and content providers. It’s also another reminder that fragmentation among devices and the multitude of mobile web browsers on the market isn’t going away anytime soon!

***
TWO-THIRDS OF TWITTER USERS ARE UNDER 25, says eMarketer – or at least they were in May – while a tiny group of the service’s users account for most of its activity. Just 1.1 percent of Twitter users update more than 10 times per day, while 85 percent do so less than once per day; consequently, 5 percent of Twitter users account for 75 percent of its activity.

There’s also a small class of the most popular users: just 0.68 percent have more than 1,000 folllowers, while nearly 94 percent have less than 100 followers. Going the other way, the same trends hold true. 92 percent of users follow less than 100 others, while 0.77 follow more than 1,000. Source

The bottom line: The usage figures throw a little bit of cold water on the idea that Twitter is a huge runaway hit among the wider web public, since apparently it’s really only heavily used by a small percentage of users. The 85 percent that don’t update daily also points to the service having a lot of dropouts or inactive users.

***
SMARTPHONE USERS WANT TO TALK TO THEIR DEVICES, says a new survey sponsored by speech-recognition vendor TellMe Networks. The survey says that three-fourths of people would choose a smartphone with speech-recognition and control features, while a similar majority wouldn’t be uncomfortable speaking commands into their phone in a restaurant.  Source

The bottom line: A survey sponsored by a speech-recognition vendor could hardly be expected to find anything other than interest in the technology, but as the features become more pervasive, awareness and usage would be expected to increase. There certainly are situations when speech commands make sense – in a car, for instance.

***

MORE THAN HALF OF SOCIAL NETWORK USERS HAVE BEFRIENDED A BRAND, says a recent report from eMarketer. Almost as many have said something positive about a brand on a social-networking site, while almost a quarter have said something negative.

The report casts some doubt on the widely held view that people don’t have a lot of interest in conversing with or “friending” companies, brands and products online. Source

The bottom line: While there’s a certain amount of apparent interest among social-networking users – or really, web users in general, in interacting with brands online, these figures shouldn’t be used by marketers as a justification to jump into social networking without a careful plan and strategy. This interest shouldn’t translate into free reign for companies to invade users’ personal online spaces, especially when there’s still a lot of room for them to damage their brands by doing so.

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INDIA WILL BE A LEADING MOBILE CONTENT MARKET BY 2013, says analyst firm mobileSQUARED, generating $2.37 billion in mobile content revenues then, compared to $835.8 million this year. Additionally, the firm reports that the number of Indian subscribers will grow from 400 million now to 700 million by the end of 2010.

Leading the way in mobile content will be ringback tones, the firm says, with ringtones, graphics and wallpapers making big contributions. One major threat, though: Indian operators’ cut of content revenues, which the company says is normally more than 70% for on-portal content, or content billed through premium SMS. Source

The bottom line: The opportunity on the subcontinent is huge – but will the market move more quickly past the types of content listed above, and on to apps and ad-supported content?

The last days have been sharply focused on mobile advertising, beginning with the Mobile Marketing Forum in Berlin (an extremely worthwhile event that highlighted how brands such as Nike, Coke and P&G are benefiting from pragmatic approaches to mobile advertising) and continuing today and tomorrow with Comverse HUB Value Added Services Seminar in Budapest. (By way of background, Comverse HUB is a synergistic framework of Value Added Services, comprised of four product families – Voice, Messaging, Mobile Internet and Mobile Advertising.)

I am honored that Comverse has asked me to speak on the key findings of Mobile Advertising Research UK, a research project research endorsed by the Interactive Advertising Bureau (IAB) and the Mobile Marketing Association (MMA), to expertly document the state of the mobile advertising industry in the U.K. and identify growth opportunities in the emerging mobile advertising marketplace.

I’ll be back later this week with a summary of the key takeaways from the Mobile Marketing Forum (including some eye-opening brand case studies and results that set the bar – literally). I’ll also have some highlights from the Comverse event (where I join speakers from companies including Orange-FT Group, Kyivstar Ukraine, Vodafone Italy, and MegaFon Russia, as well as Jonathan MacDonald, a mobile advertising authority/consultant and Managing Director of Jonathan MacDonald Associates).

For readers who may not be familiar with the Mobile Advertising Research U.K. project allow me to outline the top level findings I will also share with delegates at today’s event.

The report – which combines valuable consumer insights gathered by ÆNEAS Strategy Consulting and Management and qualitative research based on 20+ interviews with operators, enablers, agencies, and brands contributed by MSearchGroove – found that people are happy to mobile advertising if it is delivered on their terms.

Only 32 percent of the 1,000+ consumers surveyed had a positive attitude toward receiving advertising messages on their mobile phone. However, that number rose to 64 percent, under the condition that were properly “incentivized,” and 70 percent if they were incentivized and “in control” of their mobile advertising experience via mechanisms such as opt-in.

A whopping 70 percent of those surveyed said they would grant permission to receive advertising on their mobile phones if they were “incentivized” and “in control” of the advertising experience. The number one incentive for consumers is a one off cash amount (36%), followed by a monthly discount on the phone bill (26%) and a monthly amount free to spend (13%). The majority of those surveyed felt five advertising messages per day was the limit of what they would accept.

The research also showed that mobile is an ‘always and everywhere’ medium with 74 percent of respondents claiming to never turn off their mobile, and 92 percent stating that they never leave the house without their phone. A further 75 percent of U.K. users agreed with the statement that mobile is the most personal device they own.

Overall, the research confirms people’s openness to advertising that is relevant to their interests and highlighting their unwillingness to accept push advertising that resembles spam. While that may not come as a great surprise, the report’s conclusion that the biggest obstacle to the success of mobile advertising may be the mobile industry has raised some eyebrows.

Specifically, mobile executives from companies across the mobile advertising ecosystem said widespread confusion over the mobile advertising value chain was the single biggest obstacle blocking the industry from unlocking the vast potential of mobile advertising. In fact, the consensus is that congestion in the value chain has paved the way for inevitable market consolidation, a process that may begin as early as late 2009.

As one executive at a mobile infrastructure provider observed: “Currently, we’ve got a plethora of people offering mobile advertising in the market. But when it starts to become mass-market and reaches volume, then many of those players [ad serving companies] now will not be able to translate into that volume. So, you’re going to start seeing those players just sort of die away because when mobile advertising is serious business, then you’re talking about millions of adverts and not just a few hundred thousand.”

Amid this confusion, it is virtually impossible to gain a sound understanding of the mobile advertising business models. To help the industry build a market and encourage the creation of a healthy ecosystem, the report offers insights into the value chain, the functions individual players must perform to enable brands to connect to people on their mobile phone, and the opportunities for companies to play multiple roles in the value chain in order to build core capabilities and deliver value-add.

What does the future hold? Unsurprisingly, although the report advises companies to collaborate (not compete) until the mobile advertising market has matured and business models have emerged, many of the executives interviewed revealed strategies to assert their dominance in the value chain by trying to squeeze players to their left and right into more peripheral roles.

My take: the value chain will continue to be an issue and become more complex and fragmented. What should the players do in the interim?

•    Brands: Consult with creative and media partners on ways mobile can improve effectiveness of your campaign and integrate it with other media such as online campaigns.
•    Media agencies: Get your head around mobile! Build partnerships with mobile operators and publishers to gain experience and get a feel of the current possibilities of mobile for the brands you work for.
•    Operators: Tactically deploy mobile advertising capabilities as a way to protect core revenues, but know what your core competences are and what other parties do better: outsource ad serving and sales.
•    Infrastructure suppliers: Facilitate. Be an active part of the mobile advertising ecosystem by orchestrating the capabilities in your company and through the ecosystem such as operator- and 3rd party applications.
•    Application companies: Be creative and innovate. Work with operators to create opt-in databases and follow-up CRM schemes.

Mobile advertising is the topic of the week at MSearchGroove. I’m attending the Mobile Marketing Forum Europe in Berlin; MSearchGroove has joined forces with research firm ÆNEAS Strategy to partner with the Mobile Marketing Association and undertake the organization’s first pan-European research project examining the attitudes of mobile buyers; and Smaato, a pioneering mobile advertising company that operates a leading mobile ad optimization platform, has launched Mobile Advertising Award 2009, thus kicking of the  search among the world’s developers and publishes for outstanding innovation.

After the success of competition last year, Smaato is back with a bigger and better Mobile Advertising Award 2009. As Harald Neidhardt, Smaato CMO & Co-Founder put it: “With more than 100 entrants in its first year we could not ask for more positive feedback. We think this is a clear indictor that there is a lot of creativity and positive energy in the ecosystem. The best is yet to come!”

This year, the competition is divided into three categories of ad-enabled mobile solutions: iPhone, mobile website and applications, and games running on all other platforms. Participation is free and you can learn more about the application procedure here.

Deadline for submissions is October 9th.  The winner will be announced at the Mobile 2.0 Conference in San Francisco on October 15th.

The winning companies in each category will be invited to attend Mobile World Congress, the leading mobile industry event, in Barcelona (February 15-18). In addition, Smaato will introduce these innovative publishers and developers to VC’s at the partner level. Other prizes include a booth at the hugely successful mobile industry event M-Days in Munich (January 28-29, 2010) and free event tickets.

MSearchGroove is proud to be a media partner and – on a personal note – I am honored to be named to the panel of judges.

This high-caliber group of industry influencers includes (in alphabetical order) Tomi Ahonen (Author), James Cameron (Camerjam), Jim Cook (MobiAdNews), Lubna Dajani (Mobile Monday, NYC), Bambi Francisco (vator.tv), Tim Green (Mobile Entertainment), Trey Harvin (mobiThinking), Matthäus Krzykowski (Venturebeat), Ragnar Kruse (Smaato Inc.), Caroline Lewko (WIP), Bena Roberts (GoMoNews), Kei Shimada (Infinita), Michelle Sklar (bnetTV), Matthew Snyder (IAB), Giselle Tsirulnik (Mobile Marketer), Mark Wächter (Mobile Monday, Germany & BVDW) and Rudy De Waele (dotOpen/mTrends).

By way of background, last year’s Mobile Advertising Award finalists included: aka-aki, buzzd, funkysexycool, Fish Labs, Fring, Peperoni, Queep, Skout, Tourspot and Vayyoo. The winner was DialPlus with a smartphone interface for showing visual information from the Web for a phone number before, during and after a call.

With all attention focused on mobile advertising the timing is perfect to draw your attention to Higher Revenues With Mobile Ad Optimization & Global Ad Network Aggregation. This white paper, developed by Smaato to explain the nuts and bolts of ad revenue optimization, describes the opportunities available to mobile publishers and developers seeking to monetize their inventory worldwide.  Specifically, it explores how/why different mobile ad networks deliver different mobile fill rates and outlines the pricing tiers for mobile inventory.

Harald asked me to contribute a quote to the press release back in June, which stands firm as my assessment of the white paper and the company that created it.

“The buzz in the mobile advertising space is around delivering the right ad to the right person- even better if this occurs in the right context. But the real issue publishers face is how to identify – in real-time – the right ad network to deliver the right results. Smaato, a global company whose own evolution shows its grasp of the key issues impacting the mobile advertising business ecosystem at all levels, has gained significant traction through its ability to dynamically identify the ad networks that monetize publishers’ inventory best. This innovation is core to Smaato’s competitive advantage and pivotal in moving the mobile advertising industry to the next level.”

You can download the white paper here – and I hope you will circle back with your thoughts/opinion/feedback.

Disclaimer: Smaato has been an MSG supporter.

Only a few weeks since I teamed up with Inma Martinez – a leading digital media strategist and advisor to venture capitalists who has been referred to as a “free radical” by Red Herring and Fast Company – to co-host Mobile Groove. The overwhelming positive response to our no-holds-barred monthly podcast (which speaks out on developments impacting the mobile industry/investment community at all levels) is encouraging and we are gearing up for our September podcast, a program sure to showcase the highlights of the events and exclusive interviews/briefings/chats Inma and I experience first-hand over the next weeks.

Inma has been invited to attend Mobilize in San Francisco (September 10), a conference that explores the industry vision for the future of wireless and also offers 10 cool startups a platform as part of the Launchpad. As review of these companies (which include: Pageonce, mataio, Waze, Toktumi Line2, Glympse, Ondeego, Square Connect, Locle, IQ Engines and Distimo) shows: the real innovation is in the mix-ups and mash-ups at the intersection of content and context. Inma and I will integrate her observations and first-hand encounters with entrepreneurs into the next in the Mobile Groove series, so be sure to connect with her during the show. To meet up or catch up, email her directly at imartinez AT stradbrokeadvisors DOTcom.

While I won’t make the trip, I have teamed up with the organizers to promote this and all GigaOM events going forward. All have assembled world class speakers and all will be prominently featured on MSearchGroove. (For example, this week’s conference features keynotes by Sanjay Jha, CEO of Motorola and Cole Brodman, CTO of T-Mobile, presentations that anchor a stellar line up of telecoms and web industry speakers including Andy Rubin, co-Founder of Android and Len Lauer, COO of Qualcomm.) Thanks to Surj Patel MSearchGroove readers can register for a special $100 discount on the ticket price. Please click here to take advantage of this offer (standard: $545), and be sure to enter the discount code: MPSALZ100.

While Inma makes her way to Mobilize, I am gearing up for the Mobile marketing Forum (MMF) Europe in Berlin (September 9-10) -  a Mobile Marketing Association (MMA) event that brings together a who’s who of mobile companies, operators.

In addition to my own one-on-ones and a lunch with Mike Wehrs, MMA President and Chief Executive Officer, I also look forward to conducting industry interviews with long-time MSearchGroove friend and partner bnetTV, the online destination for quality industry news and commentary. (Over the past two years I have worked with the bnetTV team to create some 40 video interviews, segments that I invite you to explore in the bnetTV video jukebox featured in the right-hand sidebar on the homepage.)

The filming schedule is hectic, but exciting (!), and features interviews with senior execs from companies including (in no special order) AdMob, GetJar, AKQA, We Love Mobile, Openwave and Out There Media. We have a super-busy schedule, but some slots are still available, so please contact me directly (peggy ATmsearchgroove DOTcom) to schedule a video interview.

I look forward to seeing you there!

In absolute terms, though, it’s an average of 1 paid app per month on Android, 2.6 paid apps on iPhone and 2.0 on iPod Touch. Broken down into those who “regularly” download paid apps, they tend to download 5 paid apps per month, spending $9.

Another interesting observation from the report is that iPod Touch users download an average total of 18 apps per month – whereas iPhone users grab 10 each month. Source

The bottom line: Apple’s App Store remains the gold standard, demonstrating that consumers will download – and pay for — apps when it’s easy to browse and simple to install. At this point, most of the other app stores out there are poor imitators that don’t pay enough attention to the usability aspects of their offerings and how they integrate into the installation process of compatible devices. Meanwhile, iPhone users are dropping some decent money on paid apps, and creating advertising opportunities with free ones.

***

MOBILE NET ADSPEND TO QUADRUPLE TO $2 BILLION BY 2014, according to Juniper Research. The firm says that mobile internet ad spending worldwide will approach $500 million this year, and almost reach $2 billion by 2014.

This doesn’t even include SMS advertising, which Juniper says will be overtaken by mobile Internet ad spending this year. Overall, total mobile ad spending will hit $1.4 billion this year, and $6 billion in 2014. Source

The bottom line: Over the past several weeks, we’ve seen a lot of predictions like this, highlighting the expected growth in the mobile advertising market. Perhaps the most important thing to takeaway is that these predictions signal the high interest in mobile advertising – but to hit these lofty targets, the entire ecosystem will have to work to deliver the right solutions for brands and consumers.

***

THE U.S. AD MARKET WILL FALL BY $1.6 BILLION THIS YEAR, says the Yankee Group in a new report. Spending on TV advertising will fall by $2 billion alone, the firm says, as budgets shrink and consumers shift to the I nternet on both PC and mobile. Another key factor the report cites is the booming amount of inventory available on these platforms, which it says put constant downward pressure on prices. Source

The bottom line: Like the previous point, there have been several of these reports lately, showing a significant drop in ad spending, but they typically show mobile as one bright spot. Again, the opportunity is there for mobile advertising to grow and take dollars away from other platforms – but only if the ecosystem can deliver the right opportunities.

—–

HARDLY ANYBODY’S WATCHING MOBILE TV, according to a new report from In-Stat (that shouldn’t really surprise anybody in mobile). Despite mobile TV’s failure to live up to the hype that’s surrounded it for several years, the firm says that 54 million people will watch analog free-to-air TV on their mobile this year, reaching 300 million in 2013. That’s an important distinction: in many developed markets, analog TV isn’t available on mobiles, or it’s somewhere in the process of being switched off in favor of digital terrestrial broadcasts. This means that growth will come largely in developing markets.

The report, it should be mentioned, was conducted on behalf of a mobile TV chip company and contains many of the type of stats that other reports about mobile TV have mentioned: those who use it tend to use it several times a week, and spend a decent amount of time watching. But the issue remains that there simply aren’t very many people at all using mobile TV. Source

The bottom line: The report’s author says that free-to-air programming supported by advertising would boost the mobile TV market. That might be true, but the lack of uptake seems to be largely built on a real lack of interest for mobile TV among consumers. Furthermore, if mobile TV accesses freely available signals, cutting the operators out of the picture, they’re unlikely to want to subsidize handsets that would support it.

***

M-COMMERCE IS MOVING SLOWLY, at least in the U.S., says a new report from eMarketer. One survey it cites says retailers say budget constraints are the biggest factor keeping them from expanding their efforts, with consumer apathy apparently not even included in the survey. Another poll in the report says that more than half of U.S. consumers would be willing to buy pizza or movie/event tickets by mobile, with just 34 percent saying they’d buy games and just 24 percent saying they’d purchase mobile video/TV content.

The report talks about one more survey, which says that the most popular form of purchase via mobile among US m-commerce users is, as you’d expect, mobile content. Next, is consumer electronics, which it says has been bought by half the people who have used m-commerce. A small sample size (just 137) could help explain that figure. Source

The bottom line: Perhaps the biggest factor holding back m-commerce is a lack of real demand. For many types of goods, shopping on mobile isn’t a great experience. But for other kinds of products – in particular, services that are consumed on the go like events or travel – some market may emerge.

***

OPERA MINI SEES 25 MILLION DOWNLOADS on GetJar alone, the site says. GetJar says Opera Mini is the most downloaded mobile app of all time, and that it alone has served up 7.5 million downloads of the latest version of the app since the beginning of the year. Source

The bottom line: Two main takeaways here: Opera Mini, as most readers probably already know, is a hugely popular app across multiple platforms and app stores. Second, the smartphone app stores aren’t the only places sending mobile users lots of downloads.

In brief: MSearchGroove proudly steps up to the plate and hosts the Carnival of the Mobilists for the first time.

The last weekend in August and I spent much of it at a two-day summer festival in Siegburg, Germany, where I’m based. I’ve been on a natural high with good friends, great food and a wonderful line-up of home-grown entertainment. But not all the excitement was at the local fairgrounds. The Mobilists have also come up with a mix of thought leadership and must-read posts that give us new perspectives on mobile and start our adrenalin flowing.

Andy Favell and the team at mobiThinking.com do us all a great service and compile a comprehensive list of mobile industry facts and figures. The first in this series focuses on the size of the mobile Web and the implications for marketers. What do the numbers tell us? Should investors/companies take advantage of the economic slowdown and move ahead while others are standing still? Read on, find out and tell us what you think.

Another round of important mobile stats comes from Jose Colucci at Mobile Strategy, who continues the countdown of the 12 Reasons Why Canadian Banks Should Really Offer Mobile Services. Jose expertly brings together figures that show significant growth and penetration (despite strict government regulation, a lack of competition and a sky-high mobile data plans and pricing).  The bottom line: over 70 percent of Canadians have wireless access. Is Canada an untapped market for banking services? Is there a first-mover advantage for financial institutions that get involved? Read on, find out and tell us what you think.

With all the buzz around app stores and the proliferation of mobile devices (beyond just phones), the timing couldn’t be better for this post from Antoine RJ Wright. In it he recounts Nokia’s size, scope and industry influence, and wonders if the Finnish giant has the resources and marketing muscle to sustain three brands/strategies: Ovi, Symbian and Maemo. Could Maemo be the “wild card” in Nokia’s hand? Read on, find out and tell us what you think.

Tsahi Levent-Levi at VoIP Survivor, a blog in RADVISION’s blogs network providing insights into the VoIP industry, connects the dots in recent analysis/commentary and examines the outlook for mobile VoIP. Will current interest among carriers create the conditions for a viable market? Or will it simply advance the shift to IMS (IP Multimedia Subsystem) – a technology that defines how to set up advanced services for 3G cellular networks – and put operators back in the driver’s seat? Hmmm…should Fring and Truphone watch their backs? Read on, find out and tell us what you think.

A refreshing new idea comes from Judy Breck at Golden Swamp. She uses the debut of  Half the Sky, a new book documenting the plight and progress of the world’s women, to start a long overdue discussion about the impact of mobile on women in the emerging markets. Must women such as Saima Muhammad, a Pakistani woman who routinely beaten by her husband until she started a successful embroidery business, continue to endure their terrible fates in silence? Or does personal mobility offer the promise of liberation and freedom from oppression? What is the outcome when the world’s women have access to the Internet in their pockets? Read on, find out and join in the conversation at Golden Swamp.

Meanwhile, Dennis Bournique at WAP Review uncovers disturbing inequities in the price of mobile data in the developed world. He successfully argues the case for a rethink based on his shocking observation that (currently) all prepaid data is “wildly overpriced.” So, what is fair price for mobile data on prepaid plans? Dennis does the math and provides us a reasonable model that makes money and sense for everyone. Read on, find out and give us your take.

Some eight operating systems are battling for market supremacy. Will there be only one? Digital evangelist Ian Wood (thankfully) moves us past the academic discussion and back to basics in a post that draws from his vast personal experience and road tests. His conclusion: look for consolidation that will see three OS providers emerge. Who will make the winner’s circle? Read on, find out and let us know what you think.

Kudos to C. Enrique Ortiz at About Mobility for asking the question: is Apple a control freak? He connects the dots in recent developments – such as the decision by Apple to reject both Google Voice and Riverturn’s VoiceCentral application – to communicate an uncomfortable truth. But it’s not about whether Apple is morphing into a monopolist; it’s about the larger impact on the ecosystem and the third-party developers that have made iPhone the success it is. What are the arguments (pro and com)? What’s at stake? Read on, find out and speak out!

Finally, MSearchGroove uses COM #189 to showcase Mobile Groove, its new, no-holds-barred podcast series. I join with series co-host Inma Martinez, a leading digital media strategist and advisor to venture capitalists who has been referred to as a “free radical” by Red Herring and Fast Company. Together we raise our goblet of rock and speak out on the rise and demise of Blyk, what went wrong at Spinvox and what we can expect from Microsoft moving forward. Read on, have fun and contact us with your ideas/input! (mobilegroove AT msearchgroove DOTcom)

Post of the week goes to Judy Breck at Golden Swamp for prompting us to see mobile as a tool (for change) rather than a technology. Access to the mobile Internet gives everyone – particularly women suffering in isolation – a voice, allowing them to connect with people and peers who can amplify their message and fight their cause. Thanks, Judy, for reminding us why mobile is amazing and why we must strive to bridge the digital divide.

***

If you’re like me, then use the last days of August to catch up on your reading and check out the Carnival posts we unfortunately missed on MSearchGroove.

COM #186 at allaboutiphone.net (Topics include: what brands want from targeting; U.S. wireless data stats from Chetan Sharma; and a look at whether Europe risks losing its competitive edge in mobile. A highlight: an answer to the question – does Steve Jobs hate the App Store?)

COM #187 hosted by Jamie Wells at mobilestance.com (Topics include: five iPhone apps that could make publishers money; a discussion around the future of paid content; an in-depth look at what a mobile Web OS experience could offer; and an exclusive interview with Blyk.)

COM #188 at Golden Swamp (Topics include: how location adds context to content; a look at the cool new Layar Reality Browser2.0; an analysis of Nokia; and a new take on mobile education.)

Thanks to COM contributors and readers.

Look for the Carnival next week at WIPJam - and be sure to catch up with Caroline Lewko and the great WIPJam team at the next Jam Session on the World Tour: WIPJam@OSiM (Open Source in Mobile), September 16, in Amsterdam.

When I first met Inma Martinez at Mobile 2.0 Europe I was struck by the depth of her knowledge and the strength of her determination to speak her mind. I made the decision to work with her at some level. A few in-person meetings in London (where she is based) and many Skype chats later we are proud to take the wraps off Mobile Groove, a monthly podcast series here at MSearchGroove that will provide short, digestible and insightful commentary on what’s hot in news, investments and developments impacting the mobile space at all levels.

Mobile Groove will air on the last Friday of every month and consist of three thought-provoking segments: The Big Picture, a wrap of the month’s news and views; Street Groove, an informed discussion of the companies and technologies sure to rock the mobile space; and The Radar, a roundup of talk on the street and what is highest on investors’ radars.

OUTRAGEOUS & INSIGHTFUL

The first in the series kicks of with a look at the the rise and fall of ad-funded MVNO Blyk, the controversy surrounding voice-to-text provider Spinvox and an in-depth look at the key platform players (Apple, Google and Microsoft) – specifically the news via Taiwan handset makers that Microsoft plans to adopt a dual platform strategy to promote its Windows Mobile OS (operating system) and, thus, take aim at both Android- and iPhone-based platforms.

Inma, who stands out as an über-connected advisor to venture capital firms, also gives us the inside track a new fund by entrepreneurs for entrepreneurs that may spell relief for European startups and smart people with brilliant ideas.

We joined forces to provide industry commentary and insights on the top market news in the mobile industry. But it doesn’t mean you can’t get involved. We welcome your ideas, suggestions and elevator pitches. DM us on Twitter(@mobilegroove)or email us at mobilegroove@msearchgroove.com.

Listen to the podcast here. [22:25]

A ROUND OF THANKS

And finally, thanks (again!) to Inma, for the energy and excellent ideas. Thanks to Annette Kramer, a Stradbroke Partner and presentation coach, for her kind offer to do the intro and outro to our podcast series; and to Alfred DeRose, Brian Avery and the team of professionals at Tego Interactive, a company helping to build businesses – including mine – through converged Web and mobile solutions. The company has been instrumental in creating some new features and functionality (including a mobile site) for MSearchGroove, with more soon to come, so please check back regularly.

And a special thanks to RealWire, an MSG partner and supporter whose global news release distribution service (specializing in the online media and mobile) consistently delivers reach, audience and exceptional analytics. MSG uses RealWire for all press releases, and I recommend you do the same.

For now our podcast will be accessible via the MSearchGroove web site home page. In September Mobile Groove will also be available for download via a dedicated iTunes channel.

Regular readers will know that I work with a variety of organizations and publications, evaluating companies and candidates for awards ranging from the Meffys (awarded by the Mobile Entertainment Forum to recognize excellence and innovation in mobile entertainment and services) to the Smaato Mobile Advertising Awards (recognizing the best in mobile Web and in-app advertising) to the EContent 100 (a list of the 100 companies that matter most in the digital content industry).

I am proud that EContent named me to its panel of judges to evaluate the 100+ candidates across the categories: classification & taxonomy; collaboration; content commerce; content creation, production, & digital publishing; content delivery; content management; content security; fee-based info services; intranets & portals; mobile content; search engines & technologies; and social media. I’d like to take this opportunity to thank the many mobile and Internet companies that have contacted me to be considered for inclusion in the list, and issue a final call for candidates.

Round 1 of the judging wraps up on September 1, so please reach out to me this week. (Please note that your contacting me does not compel me to put any company name on the final list of contenders and, of course, in no way guarantees that any company will be named to the list.)

This year my participation in the judging team has not only introduced me to a number of new mobile industry innovators (companies you’ll see profiled on MSearchGroove in the coming weeks). It has also exposed me to new thinking about digital content creation and distribution.

The industry is at a critical crossroads. A milestone that speaks volumes: the storm brewing the media and digital industries after Rupert Murdoch’s very public announcement (after posting record losses of $203 million last quarter) that his News Corporation intends to charge for online newspaper content.

WILL WE PAY FOR CONTENT?

Artesian Solutions, a company specialized Web-based market intelligence and surveillance software (automating the process of search through machine-based surveillance), has an interesting take. Artesian CEO Andrew Yates issued a statement today arguing that Murdoch’s brave strategy may just (literally) literally pay dividends.

As Andrew puts it: Murdoch’s play is “based around ‘quality’ and this is tough call for a commodity that people are not currently prepared to pay for…. However he argues that one positive consequence of charging for content is that through targeted information and the learned behaviors of the subscribers, newspapers will be able to build a 24 hour, 7 days a week relationship (rather than once in the morning) with the subscriber and therefore tailor content to the demands of those paying for the service. The subscriber will get what they want, when they want it on whatever device they chose. Surely, this will be good for the consumer.”

Intrigued by this view I caught up with Andrew to ask why he can be so sure that we – people that have grown up accustomed to free content, search and social networking services – will change our habits and pay for news, for example. A few minutes into the call we were passionately debating the pivotal importance of personalization, relevancy and context – and the value they bring to our content experiences across platforms and devices.

CONTEXT & RELEVANCE

Artesian, for example, has built a B2B business model on providing its clients content in tune with their profiles, preferences and strategic focus. Using a variety of tools and techniques (advanced algorithms, natural language search the order and frequency of keywords, for example) Artesian effectively filters out information that we don’t want and gives us what we do.

In this scenario, the value of content is its quality – which is a function of context and relevance. Put another way, customers pay for genuinely useful content and they pay a premium for the choice of having what they need where and when they need it. With this in mind, the next deliverable on the Artesian roadmap is a service that delivers a daily dose of information to customers on their portable devices (PDA, smartphone, iPhone etc…).

My take: Artesian is one of a new breed of cool companies that makes its money by making choices for us to provide us choice content we appreciate. By spidering the indexes relevant to our interests and objectives (and not attempting to index or deliver the entire Web), companies such as Artesian are defining paid-content models that hold a great deal of promise for publishers everywhere (particularly in mobile). I would certainly pay for a daily dose of exactly what I want (gleaned from the sources I know and trust, as well the social media spaces, such as Twitter) delivered to my BlackBerry. All the more valuable if the technology employs explicit and implicit personalization (as Artesian does). Will we, as my close colleague Alan Moore suggested, pay for quality content? I vote ‘yes.’ As they say in Cologne, where I am based: What costs nothing, is nothing.

KOOABA MAKES MEDIA INTERACTIVE

Another value to focus on (because it can pave the way to effective/engaing advertising and increased revenues for publishers) is interactivity.

The merging of the digital and physical worlds is a hot topic at MSearchGroove and a big part of the Netsize Guide 2010. (Netsize has commissioned me to write it for the third year running and we just kicked off this exciting project at a meeting at Netsize HQ in Paris last week). But it’s more than a good read; it’s a great business model for the companies that can bridge those worlds.

Kooaba, a visual search and image recognition company and I have had high on my radar from the start (and that goes back almost two years), has an approach that spells good news for old media (specifically, print) anxious to get more mileage out of their content assets.

It’s hot off the presses (no pun intended!) and I caught up with Herbert Bay, Kooaba CEO and founder, to get the inside track on this new Kooaba and where it’s heading.

By way of background, Kooaba, which offers the Kooaba App for the iPhone and other devices, is strong in image recognition. It’s one of a number of companies providing the technology that allows people to interact with content and advertising using their cameraphones, paving the way for the all-important transaction.

(Little wonder why Amazon acquired visual search company Snaptell last month and this month released Amazon App for Android, an app that includes the experimental Amazon Remembers feature. With it people have two ways they can use their device camera to find and remember items available for sale on Amazon.com: they can either snap a photo of an item or scan a barcode.)

Kooaba’s new-look website is chock-full with information about the Kooaba App and case studies from clients ranging from BMW and EMI to Heineken – all a testament to the power of this technology to enable advertising and encourage commerce.

But the real news for me is Interactive print, Kooaba’s solution that effectively gives old print media a new lease on life.

In practice, people capture the content with their cameraphones and Kooaba makes the connection between the printed content and the cool interactive stuff it links to (videos, interviews, and special offers/discounts – the works). Additional functionality in the back-end lets people search, archive and even share this content. Read a job offer in the classifieds, save it for yourself in your personal library or share it on Facebook. Read an interview, get one-click access to the video and then pass it around.

Will people pay for that interactivity? Perhaps… But it’s likely the real money will come from advertisers willing to pay a premium to deliver a more interactive advertising experience and – more importantly – measure the results. (Kooaba’s solution has analytics/tracking baked in.)
Herbert is bullish about the power shift that can happen when publishers are back in charge of their content and their advertising revenues (as opposed to aggregators and search engine companies.).

But I am even more excited about the potential for interactive learning. This technology can literally make books come alive! (A wonderful boost to the quality of education in the developing world.)

The bottom line: Relevancy rules! Whether it’s built into the algorithms that allow companies such as Artesian charge for relevant content or architected into Kooaba’s solution that makes print content contextually-aware (because it can morph to match the context of the people who activate it with their cameraphones), we want what we want and will gravitate to those companies that can give it to us.

In brief: In line with MSearchGroove’s ongoing and in-depth look at smart toolbars, personalized portals and the players that set the bar for these technologies, regular columnist and contributor Jim Levey shows a robust economic system (and new content distribution model) is emerging with personalization at its core.

These portals have developed large online communities by empowering users with self-service tools that enable them to create their own personalized homepages chock full of content that is dynamic, up-to-date and consistently relevant to their preferences.  This is achieved thanks to widgets that interoperate with specific applications such as search, weather, finance and social networks.

Fast forward and it’s the same model in mobile – although mobile markets in Europe and Asia have stolen the lead on North America (at least for now).

Why are operators outside the U.S. so far ahead in the delivery of content experiences that users appreciate? In my view, mobile operators, particularly in Europe, have embraced path-breaking personalization solutions that implicitly push relevant content to subscribers based on their browsing behavior. But their business objectives don’t stop at delivering a satisfactory mobile user experience (because it is personalized); they are further harnessing these solutions to deliver targeted advertising that potentially drives results.

Put the two together, (personalized mobile experiences and advertising messages targeted to users based on their content consumption), and you have the capabilities mix to satisfy users and – at the same time – create a sizeable market conditioned to accept relevant advertising. (And isn’t this exactly what brands have been waiting for?)

Put simply, by collecting and wielding terabytes of data, which reflect subscribers’ mobile Internet habits, operators can lay the groundwork for contextual ad serving.

The endgame is all about delivering users content they want and advertising they will appreciate. But these business benefits can come at a price. This mass customization requires network resources and bandwidth beyond what most operators anticipated or can afford. Clearly, users who can finally get the content they like are eager to explore the wealth of content and apps at their fingertips. This results in increased usage, challenging operators to think of new ways to generate new revenue streams (potentially to offset bandwidth costs or at least invest in network upgrades which will become a top priority if advertising on mobile becomes video-centric).

WHO FOOTS THE BILL?

Against this backdrop, the big question becomes: Who is going to pay for it all? Some mobile operators are betting on differentiated pricing and data plans (which require users the foot the bill) to solve this problem. However, this is hardly a long-term sustainable model in an age where free is the norm. Ad-supported content and business models are the way forward.

The real money is with the brands.  But, as we all know, brands are sitting on the sidelines waiting for the mobile industry to provide reach, standards, accountability and access to customer data. High marks to U.K. mobile operators who are trying to achieve this with the GSMA, but it’s a work in progress and it’s not clear if brands can wait.

So, why are operators slow to get onboard and get thinking about ad-funded models?

It’s clear: Operators are caught between a rock and a hard place. On one hand, they are sitting on stockpiles of data that can power personalization and ad serving engines.  On the other hand, while operators know brands would like to get their hands on this data, they also know their subscribers trust them to act responsibly with their personal information. Indeed, the blogosphere tells us some people are even spooked by personally relevant content and advertising. (Interestingly, many more reports show consumers see huge value in receiving content such as coupons and vouchers relevant to their location or intent to buy.)

Naturally, some mobile operators have responded to this with a wait-and-see strategy. Others, however, have turned a problem into an opportunity, using personalization solutions that anonymize customer data, to develop sharper segmentation and deliver mobile content experiences that set the bar.

These solutions make sense because they encourage subscribers to browse the mobile Internet freely, while at the same time anchoring them to their operator’s portal start page because the experience (in tune with their lifestyles) is so good. Beyond this, some personalization solutions harness widgets (in the form of a widget toolbar, for example) to enhance this experience by delivering fresh content to the handset and take the tedium out of navigating the mobile Internet.

MARKET PERSPECTIVE

What is the value proposition and how has the market reacted? I recently caught up with Joel Brand, Product Manager at Bytemobile — a provider of network-based service delivery platforms that enable the delivery of value-added servcies –  to get his perspective on this next mega-trend.

The way Joel sees it, mobile content personalization is “a subtle approach to marketing.” Subtle here means a trust-based give and take.

From the get-go this conversation – which we recall is based on a deep understanding of behavior and personal preferences/tastes — is a rewarding exchange that respects the individual and further rewards them with a fulfilling mobile experience that is perfectly in tune with their lifestyles.
As a result, the line between content and advertising blurs and the individual welcomes both because there is no noticeable difference. Both are relevant, useful and enriching. With this the groundwork is laid for an ongoing brand dialogue that can continue at other times and in other sessions. Quid pro quo.

What is the user experience when content and advertising combine? Joel offers this. “If a subscriber is browsing mobile travel sites [then] the system may push content from Expedia or Club Med.” Similarly, , if the user purchases South African jazz ringtones, the system can work with a third-party ad network to serve a marketing message about FreshlyGround, a hot band from South Africa. The possibilities are limitless because it’s tailored to each individual.

Put another way, the goal is to blend content with marketing messages in a non-intrusive fashion. The content is informative; the advertising is informative and the message is welcomed.  Advertising works best when it is subtle.

AMDOCS INTERACTIVE

Another significant player in the mobile Internet personalization space is Amdocs Interactive ChangingWorlds. The company’s solution, which is deployed in 56 top-tier mobile operators worldwide, harnesses advanced algorithms to analyze individual browsing behavior in real time and push relevant content into the portal.

I got together with Mike Lurye, Product Marketing Manager at Amdocs Interactive, to get his take on where this is going. As Mike puts it, it’s all about personalization, “but the value is in user choice.” The Amdocs approach lets users make the decisions, providing them the option to actively configure content requirements. But the system also makes decisions for the user, choosing which content to push dynamically based on the subscriber’s browsing behavior.

In practice, Amdocs Interactive features a smart icon-driven toolbar which supports more intuitive navigation and links to third-party content and services including social networks, ecommerce, search and news. All can be launched from the operator’s portal, but the experience doesn’t end there. The toolbar remains in the browser and travels with the user as they engage with these services.  As Mike puts it: “All this intelligence is logged, analyzed and optimized for a personal portal experience.”

With both Bytemobile and Amdocs Interactive, the marketing approach is subtle and the chances of success greater. This is because subscribers are in control and therefore comfortable about making personalization choices, either through configuring the widget toolbar that travels with them everywhere or by letting marketers/operators know what they like.

ROBUST ECOSYSTEM

Connect the dots, and the pieces are in place for a sustainable economic model that fosters the growth of the entire ecosystem. Why? Because aggregated and anonymous browsing behavior provides the data essential to the creation of well-defined profiles that, in turn, pave the way for brands to deliver subscribers an offer they literally can hardly refuse.

Marketers benefit because these personalization solutions provide the much-needed basis for an effective ad-supported content distribution model. The insights they provide into individual browsing behavior combined with other data points provide a consolidated view of the customer. And, as we know, delight the customer is the first rule of successful marketing.

Personalization pays for operators as well. In fact, Mike tells me one of his company’s operator customers saw as much as 20 percent uplift in revenues. It’s difficult to say whether the revenue boost was due to increased data usage, more premium content consumption, upgrades to richer subscription plans or more beneficial revenue share agreements with third-party ad networks – since the solution impacts each of these – but it’s clear that personalization had an impressive incremental effect. The same solution potentially improves mobile search, resulting in a more personal (hence useful) user experience.

And finally, it’s good news for the publishers as well – provided they forge relationships with the clever operators that have embraced these personalization solutions in the first place. By negotiating licensing and rev share agreements with these operators – ones that are willing to stream subscriber intelligence to the publisher ad servers – these publishers have the capabilities to extend the personalized marketing experience that subscribers have come to expect. No longer in the dark about their users profiles and preferences,  these publishers have the business and customer intelligence the need to serve relevant ads and sell premium inventory aimed at a high CPM audience.

THE BOTTOM LINE

While the mobile ecosystem seeks a silver bullet solution that will get brands to open their wallets and increase mobile advertising spend, some companies are growing the market by focusing on the user side of the equation. Companies like Amdocs Interactive and Bytemobile are sharply focused on the connection between personalized content, relevant marketing and personalized search. Together the companies count an installed base of more than 100 mobile operators worldwide. Do the math and those  implementations translate into tens of millions of subscribers who already enjoy a personalized portal with widgets that travel, and would likely be open to marketing messages that match their interests.

Personalized advertising is not science fiction.  It’s happening now because it must. The advent of 4G and LTE pushes operators to pursue new revenue streams to offset capital expenditures. Operators will therefore need to leverage subscriber intelligence, invest in personalization solutions and so take the lead in building an ad-supported content distribution model that works for everyone. This will surely spark interest among the marketers currently sitting on the sidelines and get the attention of the brands.

The bottom line: This is sort of a chicken-and-egg situation. Does the fact that roughly a fifth of tweets come from mobile users make location information slightly irrelevant, or will the availability of the location info drive more mobile usage? We’ll take the glass-half-full view: getting 20 percent of tweets from mobile devices is a solid amount, and giving users the chance to leverage their location should increase it further.

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MOBILE AD BUDGETS BUCK THE WIDER DOWNWARD TREND, and will hit $5.7 billion by 2014, says Juniper Research in a new report. While overall ad spending is being hit by budget cutbacks, mobile is set to grow, as it offers engagement with the consumer and a more quantifiable ROI than other mediums.

Still, that $5.7 billion will only account for 1.5 percent of the total global ad spend in 2014, with many advertisers as yet unconvinced that mobile has a big enough reach to justify higher spending. Source

The bottom line: Mobile advertising’s characteristics – quantifiable ROI, direct engagement with consumers – mean that it’s more than just a fad, and will be a valuable tool for marketers. Still, questions persist about reach, even if they show a slight misunderstanding of mobile, because it’s not particularly a broadcast medium. Where mobile will succeed is in getting advertisers connected to the right individuals directly, rather than by the broadcast, shotgun approach.

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US MOBILE MUSIC CONSUMPTION DOUBLES, BUT REMAINS LOW, according to new research from Forrester. The firm says that 10 percent of US adults listen to music on their mobile devices at least once a month, compared to a quarter of people in the UK and a staggering 70 percent of Chinese citydwellers.

Revenues remain low, though, and are projected to hit just 866 million euros in Europe and $263 million in the US in 2013, with almost two-thirds of US people surveyed saying they had no interest in buying songs on their phones. Source

The bottom line: Mobile isn’t immune from the malaise in the wider music business, with consumers reluctant to pay for songs on their handsets. This shouldn’t be at all surprising: there’s really nothing about mobile that makes it much different than any other platform, since consumers haven’t shown a lot of interest in buying songs over the air. Streaming and radio-like services look like they might enjoy more success on mobile.

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SMARTPHONES GRAB THE HEADLINES, BUT FEATURE PHONES GRAB THE SALES, says NPD Group in a new report. In the second quarter, feature phones accounted for 72 percent of all handset sales in the US, though this is down five points from the previous year. Smartphones accounted for the other 28 percent, although they saw almost 50 percent growth from the previous period. Overall, NPD says that unit sales were up 14 percent in the US in Q2 from the previous year, with the ASP up 4 percent to $87. Source

The bottom line: It pays to keep in mind that while the likes of the iPhone dominate media coverage, the vast majority of users are still on feature phones – so developers, marketers and content producers need to keep them in mind.

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SMARTPHONE APP STORES TO DELIVER 6.67 BILLION DOWNLOADS IN 2014 in the US alone, says Frost & Sullivan. The firm appears to believe that much of this will come from free applications, but doesn’t offer any guidance on revenues. Source

The bottom line: It doesn’t seem like much of a stretch to see lots of app downloads coming as more and more app stores come online from handset vendors, OS providers and operators. But if most of these apps are going to be free to download, where are the revenues going to come from? Paid sponsorship by brands or in-app ads?

It was great to have the last few days off and even better to map out an exciting line-up of MSearchGroove projects for the next few months. One that I am particularly honored to announce: my collaboration with GigaOM Pro, the new research arm of the highly respected tech blog GigaOM. By way of background, GigaOM Pro has brought together an impressive roster of industry authorities and analysts (including my esteemed colleague Chetan Sharma) to “address the gap that exists in real-time expert industry analysis on emerging technology markets.” The GigaOM Pro solution: Make timely, highly relevant analysis and insights accessible and practical.

I’m on board to write an in-depth examination of personalization and recommendation technologies and business models, a natural next step given my long track record analyzing mobile search and my deep involvement in the recommender space. (This includes work with Strands, a major provider of recommender systems, on recommender industry events including RecSys 09 – October 22-25, NYC.)

The report is an ambitious undertaking and I am naturally interested in connecting with personalization/recommendation companies –so please contact me directly if you wish to be considered for inclusion. peggy@msearchgroove.com

Why the buzz about personalization?

The advance of Internet-specific smartphones and the spread of app store schemes turns up the pressure on mobile operators (and their content providers) to decipher data transactions (on and off the network), combine it with location and demographic data and use the results to create a 360-degree view of the individual.

Where does this shift leave mobile operators?

They are hard pushed to turn analytics into competitive advantage. Sensing this business opportunity (that execs tell me they estimate hovers in the hundreds of millions of dollars), a slew of companies (such as Amdocs, Bytemobile, Novarra and Qualcomm) are among the first out the gates with revamped offers to arm operators for the ultimate battle with Web giants for the mobile customer. This special series profiles the players jockeying for position in the marketplace.

This week we look at Openwave, which has recently productized its existing analytics capabilities and business intelligence know-how, and packaged it up as Mobile Analytics.

The solution – designed to aggregate usage data and behavioral information across a variety of sources, including on-portal surfing and open Web browsing, to generate meaningful reports –dovetails with other Openwave offers (behavioral targeting, profiling, usage pattern analysis) to lay the groundwork for the delivery of relevant content and advertising.

I caught up with Mayur Pitamber, Openwave Product Management Strategist, to discuss the role of the mobile operator, debate the value of personalization and what we can expect next in the Openwave product roadmap.

AN EXCERPT OF OUR Q&A

Q: Let’s talk about the fit with mobile advertising. You have just launched the complement to your own mobile advertising solution, which is Mobile Analytics. What’s the level of interest in mobile advertising? I’m hearing some operators get it, but many more don’t…

A: There was some hype about it at first, but operators are starting to see the value of it now and they are also beginning to understand the real value of the data they have. The last months have been marked by a surge of activity and RFIs and RFPs specifically for mobile analytics solutions, which is new in this market. We didn’t see this last year.

A lot of what happened and the initial excitement around mobile advertising industry was quite premature. It’s not just about offering targeted advertising; it’s about offering relevant products and services based on the user’s behavior. The operators can use analytics to gain profiles of these users, the sites they frequent and what they do while online. It’s when this information can be aggregated and provided to media agencies and brands that it really becomes valuable.

It’s all about helping operators to provide the mobile audience metrics that the brands are looking for. Not necessarily going through the GSMA, because they have some of that [covered in their] initiative, but doing that directly. With the solution we’re offering the operators can provide those metrics directly to the brands, to the media agencies, to the publishers, and be a vital part of that mobile advertising ecosystem. And with our solution there’s no need for us to insert tracking or cookies or JavaScript, or anything like that. Every Web page goes through our gateway and we can basically track on that. So, that’s a key differentiator.

Q: There are, of course, other solutions in this space. A long list of gateway providers: Qualcomm, Amdocs, Ericsson, Nokia, Bytemobile, Novarra. And the space is getting crowded.

A: Obviously, there are competitors out there.  All gateway providers can provide parts of this sort of solution. However, I haven’t come across a solution [similar to ours] with this [breadth] out there in the market at this point in time. Being a gateway provider for the last 10 years, we’ve been providing this type of reporting to operators. But now we’ve added more features and made it more user-friendly. So, it’s a mature business intelligence product that we’re bringing to the market.

Q: In early August, Telstra announced it had implemented your Mobile Analytics solution. The press release says it’s all about providing Telstra a “dashboard view of intelligent analytics and rich reporting capabilities across its mobile device portfolio.” To start, how many of your operator customers have this solution or perhaps the analytics solutions that preceded this?

A: We have deployed previous versions of this analytic solution to some six tier-1 operators around the world.

Q: Let’s say I’m an operator and I don’t have a solution from Openwave, but I like the analytics.  Can I just have that, or is it a package deal?

A: Previously, the solution was just built around Openwave products. But obviously, we want a bigger market share, so we’ve designed the solution such that it will work with any other gateway, any other vendor of gateway products.

Q: You said before competing on analytics is the way for operators to be “a vital part of the ecosystem.” Can operators really play this central role?

A: That’s a really good question. I think it’s quite difficult to answer as well. The operators have traditionally been sluggish. Their bread and butter has been voice revenues and SMS revenues. To really get them incentivized to offer new services such as mobile advertising, you need a compelling business case. I’ve spoken to dozens of operators around the world. Some of them are in advanced stages of creating any-time mobile advertising organizations. Others have only one or two mobile advertising product managers. For these operators, the business case – for whatever reason – is just not compelling enough for the decision makers to say okay, let’s really invest in this.

Q: This jives with what people told me while I was conducting interviews for Mobile Advertising Research UK. As one executive at a mobile infrastructure company that counts over 300 network operator clients observed: Mobile advertising only becomes interesting for an operator when “the type of revenue they can envisage is around 2 percent of their overall revenue to 5 percent, and with an opportunity to grow to 10 percent of revenue. This is the revenue that will really make them sit up and make it work.” Another figure that stands out: GBP 28.6 million, which is what the IAB reckons was the mobile ad spend in 2008. What’s your take?

A: I can believe the ad spend for the U.K. I think the hold up is the thinking about the role of the mobile operator. We have to be clear about what they can do. In my view, the role of the mobile operator will be to provide incentives for people to use new services so that additional inventory and mediums become available to insert ads. And obviously, once those mediums become available, that becomes attractive to brands and advertisers. But, right now, it’s difficult for operators to manage their inventories. They have SMS inventory, MMS inventory, on-portal, off-portal. All of these are different systems and it’s difficult to provide brands and advertisers a consolidated view of what is available out there. So, it’s when there is a clear view of the different inventories out there and the tools to manage these inventories, and make these inventories available to third-parties such as the brands and media agencies, that I think mobile advertising will really take off.

Q: Are you convinced operators can start acting like media companies? Or are there going to be a lot of carriers that focus on access over audience?

A: The tier-1s I talk with have created organizations to manage mobile advertising. They’ve created sales forces to go out and sell inventory. So, they are already acting as media agencies and helping brands identify which inventory they want to use. But again, these are just the big tier-1 operators.

Q: Advertising is messaging – and loads of it. Or it could borrow from TV and be video-centric? We don’t know. In any case, we have more data usage – both from people surfing with their smartphones and brands that want to reach them. What is the potential impact on the network side of things? What are you seeing?

A: We’re seeing huge increase in data traffic volumes. A data tsunami is going to hit operators within the next 12-24 months. And some operators are quite oblivious to this. So, [with Mobile Analytics] we’re helping the operators to identify trends on the operational front as well. We’re saying ‘Hey, you need to do capacity planning and optimize your networks because this is going to be your traffic in 6 months or 12 months.’

Q: Let’s move to the report on North American mobile Internet trends you issued that may have got lost in the CTIA shuffle. It made some interesting points, and I understand you are about to release another one soon. What were some of the key observations and what were the surprises?

A: That report was basically based on data from one of our customers in North America. Many of the trends we saw confirmed what the market was thinking. For example, everyone is doing social networking on mobile. The top sites, as you could guess, were Facebook and MySpace.

In terms of search, we were able to also track some keywords. Something that was interesting: people – when they wanted to find Google — wouldn’t enter Google on their mobile phone and go to Google. They would actually enter ‘Google’ in a Yahoo search engine. This operator had Yahoo as a search partner. Anyway, that tells us that a lot of search use may be because of usability. It’s easier to type it [a destination] in a search box than to navigate to it on the Web.

Q: Finally – what about app stores? They’re hot. What is the value-add, if any, from analytics?

A: One of the operators we’re working with is in the process of opening an app store. They know that not all users are going to go through the apps. If you figure the iPhone app store has tens of thousands of apps and growing, users would lose patience sifting through all that. This operator wants to analytics specifically on this [operator] app store to identify the top ten apps. But it goes beyond this to include how many times have the apps been downloaded; who has consumed them; and whether the users have shared apps with other people. More importantly, the operator is providing this app store data to the application developers, so they also have insight into how their apps are being used and how many people have downloaded their apps. So, Mobile Analytics can be used to identify the audiences going to these app stores – and that can be used to build the business.

WHAT’S NEXT?

Generally speaking, the value of data is not in the data itself, but in the mashups we create when we combine it with other data stores. Put another way, the way to wring the value out of analytics is to combine it with location and demographics data, which is why Openwave is keen to feature both in its Mobile Analytics solution. Mayur tells me we can expect location in the next months. (Openwave is also gearing up to announce another customer win for its analytics offer in South East Asia.)

Likewise recommendation capabilities are moving up the list to take a center spot in Openwave strategy. As Mayur put it: The next version of Mobile Analytics will come with recommenders “bolted on.” No word yet on what the recommender will allow (delivery of content or advertising – or both?), how it will achieve this (based on item-to-item or user-to user – or both?), or how it will integrate with Openwave’s underlying Integra platform. But read between the lines, and the sharpened focus on recommendation is at least a welcome testament to the timing and importance of my upcoming GigaOM report on the same topic.

Openwave, unlike some of the gateway providers I’ve examined/profiled in this series, is also bullish about mobile search. The company demo points out that Mobile Analytics potentially improves mobile search, allowing operators to deliver relevant results individuals will find useful.

I am reminded at this juncture of a related post I wrote about the potential for operator-centric, operator-powered, operator-controlled mobile search. With the right tools and technology mobile operators can follow our virtual breadcrumb trail to optimize our mobile search (and advertising) experiences, using our actual usage patterns to give us the answers/results we will most likely appreciate.

My take: Personalization is a hot topic but personalized recommendation and search are even hotter. The space is crowding with gateway providers that are using their position in the network to give their operator customers insights into what people are doing on the network (on- and off-portal). The end-game is about helping operators make business decisions based on new subscriber behaviors and trends. Openwave is one of a number of companies in this space – but it has its eye on the prize: drilling down in the data to help operators manage bandwidth allocation, deliver targeted mobile advertising AND fine-tune recommendation and mobile search. What better way for operators to compete against Internet and search engine giants, and potentially win?

Next in the series: We discuss personalization with Novarra.

On the heels of the extremely popular posts on Blyk and MSG’s exclusive interview with Pekka Ala-Pietila, CEO and Co-founder of Blyk, the timing is perfect to deep-dive into Orange UK’s mobile advertising aspirations now that it has formally folded Blyk’s MVNO activities into its wider strategy.

The first service that draws from Blyk’s mobile advertising model – an approach built from the ground up to encourage a dialogue between brands and people that want to her their message by delivering people relevant advertising in tune with their preferences and profiles – is Orange Monkey.

The first Pay As You Go (PAYG) package for the U.K. market offers free music to customers when they top up their mobile. (Although PaidContent suggests the service is not about free music since the tunes you get to listen to (not own) when you top up add up to about 600 minutes each month. This translates into GBP2.14 ($3.53) for customers regularly paying GBP30 ($49.23) in phone credits. But that may just be picking nits since people are getting music at no extra cost.)

More about Monkey: it provides exclusive music, pre-release tracks and other content from Universal Music’s catalogue and relies on British broadcaster Channel 4 to get the word out to the target demographic (16-34 year-olds with mass market phones) via the Channel 4 portfolio including 4Music, billed the most watched music channel in the U.K. A clever twist and nod to the power of multi-channel promotion: The 4Music team will be the editorial voice of the official Monkey website which will carry news, artist features, playlists, exclusive content and competitions. (Check out the Orange site for more details and a video demo of the service.)

The promotion is about building buzz, loyalty and community. So, where does/will Blyk’s mobile advertising approach come in?

The focus on engagement and social networks is baked into the offer. As well as free music, Monkey offers customers free texts, allows for playlists to be shared on social networks, and it “delivers great offers from relevant brands direct to their mobile.”

Prior to the Monkey launch I was pre-briefed by Marc Overton, Orange VP of Wholesale, Business Development & Partnerships, who walked me through the concept and – more importantly – where brands and Blyk fit in the scheme of things.

AN EXCERPT OF OUR Q&A

Q: To backtrack for a moment, Orange essentially owns Blyk and the capabilities it has built to deliver targeted information and ads. What is the plan here?

A: We have been keen to get this [Blyk's end-to-end capability] as a core part of the Orange organization. We already have mobile advertising and cross-platform capability, and for us, this allows us to have fundamentally different relationship with our customers. It’s not about ad hoc adverts or repurposing display adverts; this is about targeting and tailored information delivered in a timely fashion as part of a broader proposition that has great benefits.

Q: Blyk has run over 2,500 campaigns. What sets the stage for what we might see from Orange?

A: The Lucozade campaign stands out. It gave out vouchers and consumers could redeem them for a free bottle of Lucozade. The response rates were overpowering just based on a [Blyk] subscriber base of 200,000. If we can start delivering that to our subscriber base of 16 million, then we can generate results and create something quite special. (By way of background, the Lucozade Energy campaign, documented in this case study, delivered vouchers via a bespoke WAP site Blyk members could visit to read about the promotion. A click on a link on the site sent an SMS voucher sent to their handset. Voucher requests from the Blyk activity accounted for 35 percent of total requests for 1 percent of the media spend.)

To do this you need the ability to design an end-to end creative campaign that delivers campaign and targeted to consumers. It’s something that isn’t easy to do. To do it ourselves means we would be sitting here in a year to 18 months having a similar conversation. It [the partnership with Blyk] gets us to market ahead of the rest of the competition in the U.K., and gives us the experts [Blyk support] that have been doing it and establishing the category so we can have these conversations [with brands] and off the back of it we can do develop some unique and unrivaled propositions.

Q: Such as?

A: Keep in mind that we have also signed a strategic partnership with Barclays in the U.K. to develop mobile payments and that will come online in the next year to 8 months. Linking mobile payments with mobile messaging – being able to tell people about relevant offers and where to redeem those offers – is going to be an exciting proposition, particularly combined with location services.

At a larger level, it’s about us as an operator having a deeper relationship with our customers and giving them assistance beyond telling them what their bill looks like. We are the place they can come to for great offers and benefits that they wouldn’t know existed if we didn’t have this [advertising] ability.

From an awareness level – telling customers about new products coming to market and get that community, dialogue and click-through going on between customers and brands – we are looking to target different segments with different types of messaging and campaigns. It’s a bit of a journey, but we’re confident we’ll get the right mix.

Q: What does this push look like on a practical level? Who is in charge of what and what is my relationship – as a brand or advertiser – with Orange?

A: Orange will do the ad sales, supported in this by Blyk. I see this as a team effort and the way we work together and reward each other is based on that team working. It is without a doubt a different skills set that Blyk has built, and there is a credibility and value to having Blyk support our ad sales force.

Q: You mention other segments and I left us hanging in our last post with the observation that operators can use the Blyk approach to target more than youth. What are your plans in this direction? Will we see a Blyk-like offer for customers over the age of 24?

A: Absolutely. We’re keen to offer this capability to all our customer segments. The model will likely change depending on the segment and type of customer, so it is our intent to have this as a core capability for our media business. We’re not restricting it just to the youth market and not just to consumers; it will be business professionals as well. In our view, Blyk has created a highly intimate way for a mobile operator to communicate with its customers, and it shouldn’t just be restricted to young people.

Q: Would it be a messaging option you offer to brands? Or would you use this to promote your own offers and perhaps also do your part to solve the content discovery dilemma: surfacing all the apps and content people can’t find and buy because mobile search doesn’t cut it yet?

A: It’s a conversation and we could us it to draw customers’ attention to a variety of offers, including our own [two-for-one price movie deal] Orange Wednesdays. We could also use it to launch propositions for [content/app] partners, or simply package it up for advertisers. Filling up the pipeline won’t be a problem.

Q: Earlier you referred to Orange as a ‘media company.’ That’s very different thinking for a mobile operator. Can you elaborate on this strategy and how it ties back in with the group and what I imagine would be your big-picture goal to offer brands a cross-media approach?

A: You’re right about the cross-media possibilities. That’s the group ambition and one that brings together other [group] capabilities such as our heritage as an Internet provider and portal provider with Wanadoo, our content production facilities in Spain and our mobile ad sales force in the U.K. We have capabilities – from a media perspective – that other operators don’t have. It’s a core part of our strategy to leverage these assets and capabilities and relationships into the media world. We’re doing a launch in a couple of weeks and talking to the media agencies about our ambitions in this space. We can brief you on this, if you like. This is a serious part of our business and the upcoming announcements demonstrate this.

Q: Sure thing –let’s connect then!

MONKEY BUSINESS

Since Marc couldn’t go into the specifics of the Monkey launch, I checked back in with Mat Sears, Orange Head Corporate & Consumer Communications, to fill in the gaps around the service and find out how it’s done to date.

Predictably, Mat couldn’t provide stats on a service that only launched July 30th. However, he did say the offer is “flying off the shelves.” Will advertising follow? Orange is getting in gear, and MMS and SMS ads (again, following the Blyk blueprint) are next on the agenda. The focus is on lifestyle companies around music (clothes, cosmetics, soft drinks), rather than other music labels or individual artists (extending their message to the community through a dialogue), although we may also see some campaigns to promote music and related events.

WHAT WORKS?

My take: Orange ranks high in my book as a mobile operator making the inevitable shift from access company (telco) to audience company (media player). It was one of the first operators out of the gates with a comprehensive mobile advertising offer, opening its Orange World portal to advertisers back in August 2006. Incorporating Blyk’s operations is a logical step in the strategy and choosing to focus on segments beyond youth makes hard business sense. I wonder if Orange will crack the code and grab the attention of the prosumers or any of the other potentially lucrative segments Novarra outlined it is path-breaking report. (Look for more on Novarra, next in the series Getting Personal, a special MSG report on personalization technologies.)

While it’s a smart move for Orange to target other segments, it begs the question: how should Orange tweak the Blyk blueprint to achieve its business objectives?

Free content/services works with cash-strapped youth. But how do you get the attention of affluent mobile professionals or life-stressed muli-taskers? (And let’s not forget the same dilemma faces Blyk copy-cat service providers such as Croatia’s ad-funded MVNO Tomato Plus and Gigafone, a mobile marketing services group that borrowed more than a page from Blyk’s founding concept.)

Happy coincidence that I was thinking this through when I bumped and connected with Alan Moore, an esteemed colleague and renowned social media/engagement marketing  pundit you’ll see a lot more of on MSG. (In fact you can get in the mood for our regular laid-back, hands-on look at what YOU need to know about social media marketing by checking out my two-part interview with him on behalf of bnetTV here.)

So, what are the do’s and don’ts for Orange (and really any company serious about advertising) moving forward?

1)   Think beyond offers that are about content and apps. Youth may like them, but the real value may lie in the mashups that bring it all together (with calendars, contact books, communities, you name it!) to simplify/enhance our lives on mobile.

2)    Don’t get hung up on free. As Alan pointed out in an invigorating rant on Skype, and again in his must-read post, Spotify is a case book example of how functionality (allowing people to do something with the content they get for free and share the end-results with the people who matter to them most) beats out freebee. As Alan puts it: “Last.FM or Spotify have understood that “FREE” is not the kicker, it’s the quality of the service that ‘enables’ its users in a rich variety of ways. Playlists, recommendations, personalization, discovery, contextualization, location, sharing are again part of this new vocabulary.”

3)    Think big – and think networked. Enabling people to interact with content on their terms is they way things are. Get it right and reach will follow.

That said, the ranking of ad networks according to potential monthly visitors is:

1. Millennial Media: 45.6 million
2. Third Screen Media: 28.6 million
3. AdMob: 25.7 million
4. MSN Ad Network: 25.4 million
5. Jumptap: 23.4 million
6. Quattro Wireless: 23 million
Source

The bottom line: Nielsen’s warning makes it hard to put a lot of faith in these numbers, but as the company itself pointed out, overall, they illustrate the reach mobile ad networks can now offer, alongside all of their other benefits like effective targeting. So, in some way, having the biggest reach isn’t as important as having the right reach – that is, targeting the correct audience – for each advertiser.
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ADMOB TO SERVE UP ITS 100 BILLIONTH AD sometime over the weekend, the company said in an email. It’s certainly a big number, reached in three years or so, and the company says it’s now serving more than 8 billion impressions per month across its network. Source

The bottom line: Admob continues to grow its number of impressions, but as the above point indicates, it’s not all about quantity. Establishing significant inventory is important, but going forward, that won’t be an issue, as the previous point shows. Effective targeting and other enhancements will be key to unlock the real potential of mobile advertising.
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MARKETERS ARE STILL SKEPTICAL ABOUT TWITTER, with just 8 percent saying they think it’s a “very effective” promotional tool, while 50 percent say it’s “somewhat effective”. Consumers feel the same way, with half of them saying it’s “not that effective” or “not at all effective” for promotions. Source

The bottom line: These numbers are striking, given all the hype surrounding Twitter at the moment. But instead of undermining social media’s value to marketers, perhaps they reflect an understanding that social networks really don’t work as outlets for traditional advertising and promotional efforts, and that successful social media marketing requires a different approach. It seems clear that consumers don’t want their social networks polluted with impersonal advertising blasted at them from marketers, so a different, more conversational and personal – and less overtly promotional – approach is needed.
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MONTHLY DATA TRAFFIC WILL EXCEED 2008′S YEARLY TOTAL WITHIN 5 YEARS, according to a new report from ABI Research. The company says that in 2008, 1.3 exabytes of data went across mobile networks, but in 2014, 1.6 exabytes will be sent each month. The vast majority of this – 74 percent – will be from web and internet access, with more than half of all traffic coming from computers with embedded cellular modems.

ABI says that a quarter of the 2014 traffic will be from audio and video streaming, with less than 1 percent from VoIP and P2P file-sharing. Those last two segments seem a bit low, particularly if consumers shift in large numbers from fixed to mobile internet for their primary broadband connection. It’s unrealistic to think that consumers will give up their P2P and VoIP apps when they go mobile on a PC, regardless of the blocking operators may try to do. Source

The bottom line: Mobile data traffic will obviously continue to boom – but much of the growth will come from PC and laptop use. While mobile operators will welcome the revenue bump, the question remains if their networks can handle all the activity without sacrificing performance.
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WESTERN EUROPE’S MOBILE AD MARKET TO BE WORTH €950 MILLION BY 2013, according to new research from FirstPartner. The company says that the market will see a compound annual growth rate of 50 percent over the next five years, with the U.K. leading the way. It also adds that mobile search will be the most dominant revenue stream, and that if the mobile ad market is going to really take off, the ecosystem of operators, ad agencies and sales houses will have to work closely to sell the market on mobile advertising’s benefits. Source

The bottom line: Predicating a market growth report on operators playing ball with anyone could be a risky proposition – but that’s not to say the company’s incorrect in saying the ecosystem has to align itself and work together to move in the right direction.
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TURKEY TO HAVE 30 MILLION 3G USERS BY 2013, according to Wireless Intelligence. The country’s mobile operators flipped on their 3G networks last week, and the research firm expects them to see solid growth. While Turkey may be late to the 3G game, there’s high demand for high-speed mobile data, while the infrastructure and device market has also matured, allowing for heavy growth. Source

The bottom line: Not a lot to say about this one, really, apart from the idea that high-speed data and access to mobile content and data services is a global phenomenon at this point. That said, content providers and marketers still need to work to build their local intelligence, because while the generic global demand might be there, what works and what doesn’t will vary from area to area.

Last week, we outlined the opportunities and challenges created by the proliferation of app stores. The takeaway: app stores may have turned people on to applications and whet their appetite for new content types, but they also turn up the pressure on companies across the ecosystem (operators, OS providers and handset-makers-turned-content-providers) to make finding and buying applications/content a no-brainer.

Indeed, personalization is the new business mantra, and it goes for content/apps as well as advertising. Guest columns from Barry Smyth, Chief Scientist of Changing Worlds, an Amdocs company and recognized pioneer in personalization technologies, and Jim Levey, a former Director of Product Marketing for Search and Digital Advertising at Amdocs who has joined MSG’s roster of authors and influencers, will examine the models and mindsets required to turn personalization into competitive advantage.

In the meantime, it’s productive for us all to be on the same page, starting off with an understanding of the offers and an overview of the competitive landscape.

This week the focus is Bytemobile, a company that sits between the operator and the individual, collecting the data (such as browsing behavior on- and off-portal) that – in theory – allows its operator customers to deliver individuals personalized content (and advertising) they are bound to appreciate.

What are the practical benefits of personalization? Where does Widget Bar (software that enables operators to insert a personalized toolbar on the screen of any mobile device) fit in to the scheme of things? And what’s in it for brands? I caught up with Adrian Hall, Bytemobile CMO, to get the inside track.

Listen to the podcast here. [15:30]

WHY PERSONALIZATION?: The advance of the iPhone has impacted the space on two levels: it has highlighted the continued need for content adaptation solutions (to display Flash properly, for example) and it has increased the desire of people to experience rich-media content across all devices (not just smartphones). “So, there’s still a very strong market for the content adaptation as a class of product, but clearly as devices increase in functionality and in capability, there’s a need still to influence the way the end user interacts with data, even on a device as sophisticated as the iPhone.” To allow operators to personalize data (and brand the overall value-added services experience) Bytemobile has introduced Widget Bar. (You can view the demo here.)

As Adrian puts it: The idea is to have a personalized toolbar on the screen of any mobile device (smartphone on down to mass market device), “which offers efficient user access to services like local news and weather, enhanced search, email and social networking.”

By way of background, the Widget Bar got a bit of a boost in July when Bytemobile launched a – well – starter pack for mobile operators that includes:

• The operator-configurable Inline Portal application that intelligently brings portal content to the top of every web page.
• The Search Bar application, that provides an always-present search query box (piggy-backing the search engine preferred by the mobile operator), thus facilitating content discovery and enhancing mobile browsing.
• The Share application that simplifies the sharing of mobile web content with other users directly or through popular social networking services such as Facebook and Twitter.
• The Notifications pop-up application that gives operators a way to inform subscribers of relevant updates such as promotions and operational messages on roaming and data limits.

Connect the dots, and for Bytemobile it’s all about enabling operators to own and brand the all-important interaction between people, their phones and their peers.

APP COMPARISON: “Widget Bar is basically a clientless application window, if you like, so it helps mobile users to gain access to useful applications and personalized content of their choice.  As I said, it does this using a consistent presentation format. So, what it basically offers is a series of ‘mini-apps,’ if you like, that sit across the top of the screen of your device.” What does the use case look like? Imagine people that get access (through the carrier data plan) to apps as part of a larger offer. “Hypothetically, $10 a month would get you access to the choice of 10 applications that you could populate across the top of your device….So, you can then choose little mini-apps that are basically zero-click apps of your choice that are somewhat personalized by the operator.” The result: a populated Widget Bar across the screen of any class of mobile phone that is “updated in real time, basically in the background whenever we happen to refresh a Web page that we’re searching on as part of a session on our mobile phone.”

OPERATOR PERSONALIZATION: It all starts with Bytemobile’s Unison platform, a mobile Internet platform that enables operators to deploy fully integrated, multi-service solutions from a single node in the core data path of the network. As Adrian puts it: “We actually sit in the data path and so we get access to see how users search the Web, what advertisements they click on, [and] their browsing behavior.” This insight allows Bytemobile to build up a real time user profile of that particular user.

DRIVERS: Adrian tells me the main reason operators are interested in (and currently trialling) Widget Bar is to fight back the competition coming from Web giants and handset makers. “Operators captured a lot of their data revenue through their portals.  Now, as the walls of the walled gardens break down and portal traffic and portal revenue is reducing, we’re all going to the open Internet.” As a result, carriers are looking for ways to capture “the mindshare of their consumers rather than the consumers going off to the app store and some of the other products from Google and Apple that immediately take the consumer away from the carrier, from the carrier’s brand and the carrier’s applications.”

MOBILE ADVERTISING: “The key to effective advertising and more effective click through rates clearly is the ability to analyze the browsing behavior of particular [individual] consumers.  Because we can analyse browsing behaviour in real time, it allows us to work with the carriers and their ad providers, be it the ad networks that they’ve chosen or in-house facilities that they’ve built, to much more effectively target ads to consumers.”

PROFILING: Bytemobile’s ability to personalize content goes back to the insights it gained offering products and solutions to monitor how people use services such as video in order to implement fair use policies. “Typically when we talk to carriers, they see that 2-3% of users are typically using 50-70% of bandwidth and clearly they’re not paying for that amount.” Sitting in that sweet spot between the carrier and the consumer (monitoring video use) has also allowed Bytemobile to focus on personalization. As Adrian puts it: “It’s personalisation that’s going to end up increasing either the click through of an advert…or staying with the carrier and the value-added services that particular carrier can offer versus just going straight out to a Google or an Apple [destination], and ultimately increasing the chances of making that carrier a dumb pipe.”

WHAT’S NEXT?: In a word, execution. It’s all about helping operators implement Bytemobile’s personalization solutions. Adrian tells me operator deals are in the pipeline, but no details yet. He also reports that large-scale user experience trials conducted in cooperation with operators show the vast majority of users accessed the Widget Bar application several times per week. (No numbers from Bytemobile, so it’s not possible to quantify this “vast majority.”)

Other observations from Adrian:

• Bytemobile users reported finding navigation tools such as the Search Bar application extremely useful
• The Inline Portal application effectively doubled users’ visits to the operators’ portals
• Instant user access to the latest portal services and content, the continuous presence of the operator’s brand on the web browser, and the accurate targeting of content delivered to users all resulted in increased click-through rates

My take: Hmmm – it wasn’t so long ago that mobile search was widely regarded as a silver-bullet solution that would allow content companies/developers to present their offers within an acceptable click-distance and clinch that all-important sale. However, the usability barriers outlined in this post from my last mobile search masterclass have shifted industry focus from mobile search to tools and technologies that allow content owners/developers to employ a more proactive approach. Against this backdrop, content discovery (and the solutions to present content/apps where users can see and buy them) is back in the spotlight, all the better if these solutions bubble up content/apps to the surface that are in tune with our individual preferences. (And it’s not just about content; personalization can also be harnessed to deliver people advertising that they are more likely to appreciate.) Bytemobile is one of a new breed of companies allowing operators to connect the dots in the clues people leave behind (browsing behavior, for example) to serve up content they are bound to like and – more importantly – brand it to reinforce their value-add. Will this allow operators to do battle with Google, Apple and all the other companies jumping on the content/app bandwagon? It’s too early to call that one – but solutions such as this certainly create a more level playing field and play up the importance of personalization data only the operators can access.

The bottom line: While flat-rate data plans have become more pervasive, and mobile data use has increased, cost still remains a very sticky subject, particularly for content not covered under unlimited data plans. This is a huge issue for operators and content providers looking to increase uptake of mobile content, but the implication is pretty clear: consumers don’t have good pricing information, and they’re hesitant to shell out without it.

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THERE’S A MIDDLE CLASS OF IPHONE APP DEVELOPERS, says mobile apps analytics company Flurry, with them bigger than independent developers, but much smaller than the traditional mobile powerhouses. The company studied the distribution of the most popular games on US carrier decks and in the Apple App Store, and found that the iPhone environment wasn’t dominated by the same big names (EA, Gameloft, Namco, etc.), but rather by smaller, newer developers.

Flurry says the cost of content is a big issue: it notes that in the App Store, EA’s games mostly run from $5 to $10, compared to the $1 to $2 of other more popular games. It also notes that just before it conducted its analysis, Gameloft sliced the cost of its iPhone games to 99 cents; consequently 3 of its games leapt into the top 25 list. Source

The bottom line: Once again, these figures show how price-sensitive consumers are when it comes to mobile content. The question for the likes of EA, though, falls back to that wonderful economic concept of price elasticity: by cutting the price of a $5 game to $1, will they get 5 times as many buyers? It’s hard to get a read on that from Flurry’s data, but anecdotally, it seems that users have a much easier time paying the mental transaction cost of a 99-cent app, and the lower price tempts a lot more curious buyers.

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SIXTY-TWO PERCENT OF MOBILE VIDEO USERS SPEND MORE TIME ON THE MOBILE INTERNET than they do surfing the internet on their PCs, according to a survey from mobile video delivery company Transpera, compared to just 9 percent of people who don’t watch mobile video. There’s a wide gap in other usage stats between users and non-users of mobile video, making it clear that those who do use it are heavy mobile users in general.

There’s also some good info for potential mobile video advertisers: the company found that mobile video users eat out more, travel more and tend to earn more money than non-users. Of course, if these users are out of their home or traveling more often, and cost isn’t a concern, they might be expected to use mobile services more heavily. Source

The bottom line: Clearly people using mobile video are early adopters and heavy users of mobile data services. This is great and makes them a good target for advertisers, on one hand, but on the other, expresses that use of mobile video is still far from mainstream.

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THE MOBILE WEB ISN’T JUST LIMITED TO SMARTPHONES, browser behemoth Opera says. In its latest State of the Mobile Web report, the company says served over 10.4 billion pages to the 26.5 million users of its Opera Mini browser in June, up 8 percent over May. It reports the top ten countries for Opera Mini use in the month were Russia, Indonesia, India, China, Ukraine, South Africa, U.S., U.K., Poland and Nigeria, with India overtaking China last month. Source

The bottom line: Opera Mini remains a popular way for feature phone users to get online, and coupled with the use of operator-provided transcoding services, as well as good old carrier decks, remind us that browsing the mobile web isn’t limited to the likes of the iPhone and other high-end devices. Users of simpler devices remain a huge and viable audience for mobile content providers and advertisers.

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MOBILE DATA PLANS ARE ONE OF THE FIRST THINGS CONSUMERS LOOK TO CUT when they hit budget problems, says research from Strategy Analytics. It found that almost half of Americans surveyed said they’d drop mobile data completely if they needed to cut household costs, a far greater percentage than mobile voice, fixed voice, digital TV or broadband internet.

The bottom line: While mobile data use grows, it’s still viewed largely as a luxury item, rather than a necessity. Just 10 percent of people said they’d drop their fixed broadband completely, showing just how important it has become to people – meaning mobile data has a long way to go.

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TEXT, VOICE, THEN MOBILE WEB are the most common features used daily by UK mobile subscribers, says Lightspeed Research. But the gap between text and voice, and mobile web remains pretty huge: About half of those surveyed send a text every day, while a little more than a third make a call each day; but just 9 percent use the mobile web every day. Source

The bottom line: While mobile web use continues to grow, as we’ve seen from multiple data points today, there’s still a lot of room for growth and several obstacles remain. For advertisers, a bigger audience would be beneficial, so what can be done to help to grow that audience? There’s the Blyk model (documented in Peggy’s in-depth analysis), which looks to offer free service to users in exchange for ads, but perhaps other sponsorship opportunities exist. Vodafone’s “free internet days” have generated a lot of interest and usage, and these sorts of offers could represent a sponsorship opportunity.

No matter how you look at it (or who you ask) mobile search, the model that has effectively retrofitted Internet search for mobile devices, is riddled with shortcomings This was the message that came across in the interviews I conducted for Mobile Advertising Research UK, the presentations I and other search authorities made during the recent Mobile Search Masterclass in London, and, more recently, in the mobile search assessment white paper (Pump Up The Volume: An Assessment of Voice-Enabled Web Search on the iPhone) I co-authored with Peggy Albright. (DOWNLOAD)

Is mobile search broken? More importantly, how can we fix it? These are the questions I put to a variety of executives representing companies from across the mobile search and advertising business ecosystem. Read between the lines, and their answers – along with my own conclusions – point to areas of improvement and opportunity in mobile search.

MOBILE ADVERTISING RESEARCH UK

Primary research and C-Level interviews with agencies, brands, operators and third parties reveal mobile search is missing the mark. Their gripe: the poor quality of mobile search (specifically universal search powered by keyword queries and PageRank algorithms) is to blame for a lack of interest and investment in paid search advertising.

As a leading executive at a global brand put it: “Just between the two of us, our spend for search is by far not in the [single] digits yet – and it won’t be….We do a lot in mobile, but the basics of search are not yet at the level of sophistication consumers would expect from us.”

At the other end of the spectrum, agencies are far from upbeat about the short-term outlook for mobile search. As one managing director at a mobile marketing agency put it: “Just the way the content is indexed prevents advertisers from creating a cohesive plan to integrate search in their [mobile] advertising strategies. There is just not the volume to get in and really do some targeted search [advertising], and that’s what brands want: to make advertising personal and relevant to every search the consumer makes.”

Against this backdrop, many sources questioned whether the U.K. adspend figures for 2008 released by the Internet Advertising Bureau (IAB) – the trade body for digital marketing – and PricewaterhouseCoopers (PwC) didn’t overplay the importance of paid search advertising.

The study – a U.K. first – shows that mobile adspend bucked all market trends, increasing by 99.2 percent year on year to reach GBP28.6 million. Mobile display advertising – which includes banners, text links, tenancies pre/post roll and in-game – accounted for GBP14.2 million in 2008, 49.8 percent of all mobile advertising spend, while paid-for search advertising was estimated to account for GBP14.4 million, 50.2 percent of all mobile advertising spend.

As Harry Dewhirst, Co-Founder & Operations Director of RingRing Media Ltd., an independent media agency in the U.K., pointed out during the conference Mobile Advertising Research UK and again in a private briefing with MSG: the amount spent on paid search (from his vantage point) is considerably less than display. The reason: mobile search is “not up to scratch” and fails to deliver people “information in a digestible format as quickly and as conveniently as they need it.” (During the conference Harry raised eyebrows when he identified mobile search as a chief obstacle to mobile advertising – period.)

Harry further tells me the poor mobile search experience means fewer people use search, and that has resulted in a “lack of depth” in search terms. While the terms “plumber” and “London” might draw crowds of online searchers, they can’t pack them in on mobile – yet. “And until they do, search queries will continue to be focused on branded terms like ‘Facebook’ and ‘MySpace,’ and used as navigation.” Despite these issues, Harry reports conversion rates for search are higher than display. “This indicates a positive future for mobile search advertising, but the repeat usage and quality of results isn’t good enough yet.” (Ironically, this sentiment is echoed and documented in the summary analysis of the Masterclass below.)

But there are some bright spots. Harry, who knows mobile search inside out from his previous experience at Medio Systems, a mobile search provider, gives high marks to Taptu, a socially-assisted service that tackles issues such as poor quality results and even worse rendering by summarizing the content/search results in a page that allows people to pre-screen the results before clicking. He is also upbeat about other vertical solutions such as directory assistance search services that are designed from the ground up to give searchers what they need on the move.

MOBILE SEARCH MASTERCLASS

A summer highlight for me has been participating for the second successive year in the mobile search masterclass, a course delivered as part of The City University London’s Masterclass series. Once again I joined an impressive roster of industry authorities from companies, and once again Colin Bates, CTO of Mobile Commerce Ltd., presented some amazing insights into mobile search usage, trends and behavior.

It’s worth sitting up to take notice because Mobile Commerce, like an honest broker sitting between all the major U.K. mobile operators and all the mobile search engines, effectively powers customers’ search boxes. In a nutshell, Mobile Commerce takes the search terms people type into operator portal search boxes and federates them out to a variety of information retrieval sources to deliver a results set made up of  regular Internet search results (Google, Yahoo Microsoft), specialist mobile search results (local search and a variety of verticals), and paid search advertising linked to keywords. Mobile Commerce also offers an increasing number of content owners/publishers a similar service through its Monetised Mobile Search solution, a plug-in service that allows client companies to put a search box on their mobile site and generate revenues from paid search advertising.

As a result, Mobile Commerce has an invaluable insider’s view into what people search for and the results they receive. The bottom line: Nearly 12 months on from Colin’s last presentation and mobile search is still (!) broken.

VOLUME

The surprise: mobile search volume has doubled and in some cases tripled. However, part of the reason for this meteoric rise could be Mobile Commerce’s own success in signing up customers (such as major U.K. newspapers and Virgin Media). Colin put it down to growth in mobile publishing and the number of publishers that placed a search box on their pages. [Hmm - will more publishers take charge of content (and advertising) by controlling the search box?] And let’s not forget the impact of the iPhone and other cool handsets that make the Internet fun to surf on our phones.

What are people searching for? The stellar growth Colin sees – partly because Mobile Commerce powers mobile search for The Sun – is in a category he calls “Glamor,” a term that comprises all the hot half-nude models (Page 3 girls) featured on the newspaper’s third page.

More people are using mobile search. Are they getting what the want?

In a word, no.

Colin’s road test of mobile search services offered by Google and Yahoo (similar to last year) makes it clear mobile search has a way to go. While the search engines excel in Internet search on a mobile phone, their mobile-specific results are – well – “rubbish.” A search for directory assistance delivers a link to the media relations department for World Aids Day, and a simple search for nearby post offices delivers a list of locations no longer in operation. As Colin put it: “The tools (such as Google Maps) are great, the data is out of date.”

Why are mobile search results served up by Internet search engines so poor?

1)    Mobile robots can’t spider the “mobile Web.” There is no sure-fire way to identify a site by URL (for a while .mobi or m.sitename. was a help). The advance of the iPhone and multi-mode sites that adapt content and change markup to match the incoming device type also muddy the waters.

2)    Indexing mobile pages – where information is dynamic, spread across multiple pages and impacted by user input and user-generated content – is a nightmare to index.

3)    The existence of data silos (such as downloadable content) and the lack of cross-linking data make it difficult to rank results and power PageRank algorithms.

4)    People have little say in their search results. On the Internet what we click on (or don’t) is important feedback (an indication of what we find relevant) that fine-tunes rankings and results. We do this on mobile too, but relevant results are often too many clicks away to be seen, used or appreciated.

PERSPECTIVES

Despite the many shortcoming of mobile search, people are using it more than ever before.

What are the drivers?

For one, supply. More players offer mobile search this year than last.

All the U.K. operators offer mobile search on their portals and an increasing number of publishers have also implemented Mobile Commerce solutions.

(In fact, this flurry of activity prompted Mobile Commerce to launch its Monetised Search service in the U.S., where U.K.-based search engine Taptu has signed up as the first client. Bob Last, SVP of Business Development at Taptu, said in a statement: “Working closely with Mobile Commerce since last year, Mobile Commerce significantly improves the availability of relevant ads for our users. The U.S. is our busiest market for mobile searches at Taptu and we are very pleased to be extending our involvement with Mobile Commerce to monetise more of this U.S. search traffic.”)

Demand is also a factor.

People are using mobile search – but it’s not the way they use it on the PC. It’s more about snacking, snippets and quick answers than research and information retrieval. This is what Mobile Commerce concludes (and proves) after a thorough analysis of search terms, search results and what people clicked. Because it powers the complete process it can make the connection between what people query and what they consider a valuable (accurate) result.

The company has developed a system of some 20 categories, ranging from Single User Search (which comprises all the Long Tail terms that literally only came up once in 12 months) to Social Networking (which accounted for a 16 percent of searches over the last year).

Connect the dots, as Colin did, and specific categories (such as Social Networking) are about navigation. In other words, people are typing them in order to find the mobile site. This is further supported by the dramatic dip in searches for Facebook plummet right around the time the social network launched a proper mobile property.

REVENUE

Mobile search may broken but paid search advertising – at least for a few categories – is paying dividends. Specifically, the categories Adult, Games and Personalization (downloadable mobile content) received the largest ratio of clicks against paid search adverts in the results set.

Read between the lines, and we have a confirmation of the pivotal role of paid search advertising in content discovery (a trend I have tracked and documented in articles such as this one for New Media Age – subscription  required).

Why should mobile content companies harness paid search ads to promote their content? Because it works. As Colin put it: “The mobile search model is broken, and publishers have very little control over how their sites appear in the results set – if at all.” In practice, using advertising – specifically text and banner ads – enables content discovery and drives results. It’s also cheap discovery since (at least in the U.K.) CTRs for display ads have tumbled from GBP 15 per CPM to “around GBP 5.”

The avalanche of mobile content – and now mobile apps – turns up the pressure on publishers and developers to rise above the noise and make their stuff findable and buyable. Until companies fix the bugs in mobile search, display and banner ads remain the only sure-fire way to get the message out.

BETTER MOBILE SEARCH

But publishers and brands don’t have to limit their focus to the usual suspects (Google, Yahoo, Microsoft). The real excitement is in search tools and technologies that make the most of mobile and even harness other people to improve the overall experience.

An example Colin offered is Shazam, which he described as “mobile content search without the box.” The phenomenally popular mobile music discovery provider grew from 20 million users (in September 2008) to 35 million worldwide (in February 2009), with over a million tracks now being tagged every day across the world. (Release) It has deployed by 75 carriers across 60 countries, and is a popular application in the Apple App Store, the Android Market and the BlackBerry App World.

In Colin’s view, “mobile-specific search tools” that enable made-for-mobile search (as opposed to universal Internet search) are bound to improve mobile search and make money for the companies that develop them.

In my own Masterclass presentation (and ongoing mobile search research) I have taken it a step further, identifying 10+ categories of mobile search and assembling a list of super-cool companies harnessing context, location and the wisdom of crowds to improve the precision of search results and the quality of our mobile search experiences.

A welcome addition to the list is Alabot, a mobile search provider based out of Pune, India, with offices in Kuala Lumpur and London. I first met Akshat Shrivastava, Alabot founder, at a mobile search conference, where I had the pleasure of presenting him with the Bronze in the category Best Technology Innovation – Software. Earlier this week Akshat sent me a DM via Twitter (@peggyanne) with the great news: Alabot has secured funding from a global innovation fund and sealed a deal with a Malaysian mobile operator to develop a multi-lingual (English, Bahasa, Chinese, Tamil) mobile content vertical search service.

The text search service will start off serving up ringtones and wallpapers from the operator’s online content stock, or “low hanging fruit” Akshat tells me is just the beginning. As he put it: “Content services that require a syntax or Internet access aren’t getting traction [in that region] because they are not intuitive or interactive.” Moving forward, Akshat tells me plans are to extend the service to other content verticals and expand reach via deals with several OEMs. Rock On!

SEARCH AS CONVERSATION

Strong demand for more interactive (translated: natural language search services) isn’t limited to emerging markets.

In North America, ChaCha, a people-powered search service that uses specially trained individuals ChaCha calls “guides,” has answered more than 150 million questions via mobile phones and the Internet, making it one of the leaders in SMS search.

Intrigued by the power and potential of voice search on the iconic iPhone, Peggy Albright and I recently completed Pump Up The Volume: An Assessment of Voice-Enabled Web Search on the iPhone, a performance analysis of voice-enabled mobile search services offered by Google, ChaCha and Vlingo (a spoken interface to the Yahoo search engine). Download the free white paper here.

A chief finding: ChaCha “proved superior” to the two other voice-enabled search options for the iPhone. Specifically, ChaCha proved to offer exceptional results, with its human guides interpreting the search query accurately in the majority of cases.

To be clear, the study was not a road test of speech recognition technologies. To evaluate the overall performance of voice-enabled mobile services offered by ChaCha, Google and Vlingo for iPhone with Yahoo!, the researchers asked a series of 18 queries representative of six typical mobile search categories (Navigational, Directions, Information Local, Info