Kudos to Mark Hawkins and the team over at the Mobile Data Association

On the face of it, the partnership between BBC Radio 1 and all the major U.K. mobile operators is aimed at allowing listeners in the U.K. to send the radio station picture messages (MMS) from their mobile phones for the first-time ever all day today (December 11) free of charge. But dig a bit deeper and the event has been set up as a springboard to encourage people to use their phones to do more.

To this end the MDA has also launched an educational website with the long-term aim of helping people to send picture messages: http://www.getsettings.org. The idea is to provide people a “single, unified hub of settings information” and address configuration issues around older handsets in circulation and SIM-only contracts.”

Of course, this problem isn’t limited to the U.K. and I hope this educational effort sets a precedent other professional organizations and mobile companies follow.

NIGHTMARE AHEAD

In fact, the job of solving the myriad of issues around customer education to make using our phones and accessing the mobile Internet a no-brainer is widely considered to be the chief business imperative of the coming year.

This is the view that came across loud and clear at MIDAS: Managing Innovative Devices and Services, an industry event I attended and spoke at last year (organized by my esteemed colleague Abraham Joseph, Founder, Device Management Forum).

During the event we discussed the advance of the mobile Internet and what the impact would be on stakeholders (device makers, mobile operators and software vendors, distributors and retailers) when we all need assistance to surf the Web, send email and download/install apps. The scenario, we agreed, was a nightmare.

Fast forward, and the problem is no longer a discussion point for passionate technologists; it’s a business issue for companies across the ecosystems banking on us all to use our phones to do more.

Yes, people need assistance to understand and configure their devices. The MDA recognizes this, which is why it has launched an educational web site for precisely this purpose. However, people also need fast track training to get on the mobile Internet and the industry is under pressure to have to come up with some solutions – sooner than later.

PEOPLE ARE BAFFLED

Indeed, a raft of studies shows that we are baffled by our new phones and features. One that stands out comes from independent research firm Coleman Parkes, which asked 4,000 people in the U.K. and U.S. about their pet mobile peeves. (The study was commissioned by Mformation, a provider of mobile device management (MDM) technology. But vendor spin aside it sheds some important light on this real problem.)

Among the key data points, the survey found that a whopping 85 percent of people said they were frustrated by the difficulty of getting a new phone up and working. Additionally, 95 percent said they would try more new services if phones were easier to set up and 61 percent said they stopped using an application if they could not get it working straight away.

So, we know people would like to do tasks as browsing the Web, reading email or sending picture messages, but the complexity of mobile phones (really handheld-computers at this point) is too much for them.

TOP TEN HEADACHES

During the MIDAS event that impressed me with the scope of this problem, I met with Wouter Deelman, CEO of Qelp, who blew me away with his presentation and an eye-opening list of the Top 10 device management challenges. (By way of background, Qelp is a Dutch software-as-a-service company sharply focused on solutions that increase revenues and reduce customer support costs.)

Wouter co-presented with Blyk, a Qelp customer and ad-funded MVNO model (this was before Blyk shifted its focus to becoming a media company). Blyk revealed that it had achieved a 60 percent success rate getting users to accept Over-the-air (OTA) settings (critical since much of Blyk’s ad-funded model was built on users’ ability to receive and respond to MMS mobile advertising messages). In effect, Blyk admitted a 40-percent failure rate – a problem Blyk said it solved by working with Qelp.

Indeed, OTA settings top Wouter’s list of Top 10 device management headaches.

1. Over-the-air (OTA) settings require user acceptance.

2. Some devices do not support OTA and require manual configuration.

3. New handsets are coming to the market through different channels (not just via mobile    operators), so the problem and the responsibility to solve it is fragmented.

4. Remote access to a device requires access to the mobile Internet (which is what most users are trying to set up in the first place).

5. Users are confused when settings arrive, and often don’t know what they are for or where to store them on the device.

6. Each handset has a different UI (user interface).

7. Call center support is an option – but costly for the operators and frustrating for the users.

8. Second-hand devices are preconfigured incorrectly.

9. Network operator settings get preference over MVNO settings.

10. New IMEI ranges and handsets not yet recognized by the operators systems.

It may seem that Apple’s iPhone and the slew of new touch screen interface devices/ smartphones solve this problem (because they come preconfigured by the iPhone exclusive channel on the market and most available services are displayed via icons on the screen and not buried in a sub-menu).

But the range of new devices and multitude of UIs only exacerbate the problems. And let’s not forget the many people unlocking their

iPhones because they want to have the devices and the operators they want (!) and therefore need to configure the device themselves, manually.

NEED HELP? GOOGLE IT

Can the device management issue impede the growth of mobile Internet usage? The jury is out on this one – but it’s common sense that we would use it a lot more if we could. (We cannot use what we cannot use.)

Ironically, the mobile operator – the player you would expect would want to educate us to use mobile data (and generate additional data revenues in the process) – appears to have missed the plot – and the opportunity.

In a recent must-read guest post for VisionMobile, Wouter road tested six U.K. mobile operator websites to look for support and set up email on a Nokia N96. The result: a mix of irrelevant results and no results at all. Wouter’s conclusion: for an end-user seeking help to get a service up and running on their mobile phone, the answer is not just a few clicks away.”

Wouter then looked for the same information using Google. The answers are marginally better – but the search results do include sites such as Know Your Mobile, that do the job just fine.

Understanding that Google is destined to play an increasing role in customer care (becoming the first place people look for help to configure their phones) KPN (also a Qelp customer) has applied search engine optimization techniques to ensure it’s website (and brand) at least show up in the top Google search results. (Daily statistics now show that 50 percent of KPN’s subscribers go to Google first for answers.)

The takeaway: The MDA has literally done us a service in the U.K., but there is a lot more work to be done. The advance of the mobile Internet has encouraged us to check out the wealth of apps and content available. However, many of us need help setting up our phones before we can explore this brave new world. Providers have a choice: improve customer education and support, or deal with customer frustration (and lost revenues) when people quite literally turn off.

I suspect his thought-provoking blog will do more than set the tone for my book; it will impact the app store debate that will likely dominate 2010. Just look at the recent raft of app announcements: Analyst firm IDC predicts there will be more than 300,000 iPhone apps by the end of next year, compared to 75,000 Android apps; Samsung takes the wraps off its Bada app platform; and (just today) Orange officially opens its app store to users in the U.K. and France, offering more than 5,000 apps for Java, Android, BlackBerry, Symbian and Windows Mobile.

Connect the dots, and the avalanche of apps turns up the pressure on providers and mobile operators to be good retailers and put stuff we’re likely to appreciate where we can find and buy it. Common sense really.

Or is it? Not is we consider the statement from Nenad Marovac, Managing Partner, DN Capital, who was speaking at Heroes of the Mobile Screen earlier this week, In his view, “Operators should be pipes and shut up.” Hmmm… not much room in that model for mobile operators to wield the stockpile of analytics they collect (such as our browsing patterns and past purchases) to present us with a selection of apps we’re likely to appreciate.

In preparation for my own industry report on personalization and recommendation I have spent the last weeks interviewing a who’s who of industry players and their customers (mobile operators/service providers) who are convinced  the company with the most (and best) data wins. It’s a battle between operators (really smart pipes) and aggregators (Google & Co.) – and personalization and recommendation could just be the capabilities that distinguishes the leaders from the also-rans.

With that in mind, we continue MSG’s special podcast series on the top players in personalization, and conclude with Part 2 of my interview with Stephen Oman, Amdocs ChangingWorlds Worldwide Director Sales Engineering. Changing Worlds is an Irish provider of personalization technology that was recently acquired by Amdocs and is now part of Amdocs Interactive.

In Part 1 we dissected the content discovery dilemma, looked at on-portal challenges and examined the results of the company’s recent study that underlined the importance of personalization in determining and delivering mobile advertising.

In part 2 we explore personalization off-portal and across app stores.

ROLE OF THE MOBILE OPERATOR: As Stephen sees it: the operator has a spot at the “center of the Internet.” Their job: “helping the subscriber to go on to the Internet, helping them find the right content, helping them with additional suggestions which they might be interested in, and so on.  In doing that, they’re becoming if you like a partner to the subscriber when they are browsing the internet.” So, there’s an opportunity here for the operator to “set themselves up in essence as the home page for the mobile Internet for their subscribers.”

APP STORES: In many ways, it’s a repeat of the content discovery problems we know from on-portal. But it’s also an issue that independent developers will also face as they try to engage people and compete with similar, rival apps across the store. As Stephen puts it: Making an effort to personalize the content will “help people find more niche types of applications that may exist, and that would never appear in the what’s hot today or what’s in the top 10 for today.”

LONG-TAIL VERTICAL APP SCHEMES: Reports show that many apps downloaded are actually productivity apps. Additionally, apps are being downloaded by professionals in line with their professions. So, will we see a plethora of app stores split across lines such as task (apps to do “x”) or jobs (apps for doctors, for example)? Stephen was intrigued by the idea and agrees that we will likely see the launch of vertical app stores (similar to the vertical content portals that offered only ringtones or wallpapers). “It’s pretty much the same as you see in retail, you do have retail stores that sell pretty much everything, but you also have niche retail stores that cater for particular audiences.”

THE GROWTH OPPORTUNITY: In a word: convergence. “Increasingly the mobile operators’ customers are expecting and demanding that if you like connected lifestyle….Crucially, they’re looking to be able to access services across many different devices: their mobile phone, online, through their TV, through digital TV, and that convergence of access is essentially going to improve and drive growth in the mobile digital economy.”

Editor’s note: This special focus on personalization and recommendation continues in the New Year with a look at a cool new recommendation company coming out of stealth mode and an analysis of Novarra. I had to reschedule this one a few times, but this time it is timed to some important news. Not one to miss!

Disclaimer: ChangingWorlds is not an MSG supporter.  However, MSG has published a by-lined thought leadership column authored by a ChangingWorlds senior executive. MSG has also participated in an invitation-only  thought leadership event organized by Amdocs.

Listen to the podcast here. [15:12]

Related posts:

PODCAST: ChangingWorlds Reveals Real Impact Of Personalization On Mobile Advertising CTRs; Google Shows Mobile Advertising Is Hot (Again), But Will Personalization Make The Market Sizzle?

SPECIAL REPORT: GETTING PERSONAL Openwave Adds Mobile Analytics; Are Gateway Providers The Ones To Watch? PLUS New Report/Project With GigaOM Pro

PODCAST: Bytemobile CMO Adrian Hall: Operators’ Can Win On Personalization; Does A Widget Bar Do One Better Than An App Store?

MSG DEBUT VIDEO: Xiam Talks Targeting & Filtering; Make Way For The Personalized Web!

GUEST COLUMN:Using Personalization To Pump Up The Volume & Increase The Value Of The Mobile Internet

Mobile advertising continues to be a good news/bad news story. And your view seems to depend on the news you want to hear.

November was a stellar month for mobile advertising. Google paid an eye- watering $750 million to acquire 3-year old AdMob, a Silicon Valley-based leader in display and iPhone ad formats. Google is not one to waste money, so you can imagine what a huge opportunity mobile advertising really is (even if the rest of the industry is blinded to it) if a Web giant is willing to pay almost $1 billion for a company with mobile expertise. I wonder if we won’t look back in two years and say it was steal…

At the end spectrum, there are always industry pessimists who ask when mobile advertising will finally be big business. However, I must also note (with a grin) that many of these nay-sayers are large publishers (can’t name names) who are 1) amazed by the tremendous traffic to their mobile Web destinations and 2) clueless about how they might harness mobile advertising and monetise these eyeballs.

And let’s not forget the mood among traditional media players. Doom and gloom everywhere you look: newspapers, direct mail, TV, radio, yellow pages, outdoor, magazines and PC Internet.

In fact, the BIA Financial Network (BIA), parent of the Kelsey Group, forecast spend on these media to decline to $144.4 billion by 2013 from $155 billion last year.  But there are winners among the losers. With budgets under pressure and advertisers beginning to demand far more tangible results, traditional media – such as print – is likely to be hit far harder.

Marketers have long realised this trend and increasingly turn their attention to online and new media channels. Against this backdrop, online commands an ever-increasing share of spend. BIA has forecast the new media share globally to grow from around 9 percent today to over 22 percent by 2013. Moreover, a recent study from Pricewaterhouse Coopers (PwC) predicts by 2013 the new media share of advertising in the U.K. will be around 34 percent.

Clearly, the advertising market is going to shrink and see a substitution of spend. It’s a trend that squeezes traditional media and spells opportunity for companies that either play in new media or migrate value to their online assets. Thus, your chances of survival are a measure of your willingness to rethink your media business models and refocus your operating principles.

MOBILE MATTERS

The media futurist Jeffrey Cole points out that the biggest challenge companies face is their own reliance on traditional advertising models. “The problem [is] people often believe there is enough life left in the ‘old advertising model.’” While many companies are still waiting for traditional advertising techniques to deliver, Jeffrey is convinced that the “big breakthroughs will be digital advertising developed by those who grew up their entire life with digital media.”

If Jeffrey is correct, and I believe he is, then mobile – a personal medium digital natives regard as an extension of themselves – is where we will see the meaningful innovation and positive business results.

Indeed, mobile continues to be the bright spot in a raft of recent industry reports. Then market outlook is even more buoyant when it comes to advertising approaches that successfully combine location and promotion.

The Kelsey Group, a research firm specialised in location-based services, expects mobile local advertising revenue alone to reach more than $3.1 billion by 2013, up from just $160 million in 2008. Meanwhile, Gartner forecasts total spending on mobile advertising to grow to $7.5 billion in 2012, up from $530.2 million in 2008.

Connect the dots in these reports, and mobile advertising revenues could outstrip anything that has gone before, making mobile one of the fastest growing advertising channels of all time. A remarkable feat when you consider that the overall advertising industry (traditional and online) will continue its decline. No wonder Google was so keen to snap up AdMob and stake its turf.

WHY WILL MOBILE GROW

In a word, mobile is different. While other media may be limited to a time or context in our daily routines (print in the morning when we read the newspaper on the train and TV when we get home in the evening), mobile is a 24/7 channel directly to us.

Look at it this way and mobile ticks so many marketing boxes that you ignore it at your peril.

• Mobile is a life-line for the 18 to 30- year old demographic, a very attractive demographic to marketers and notoriously difficult to reach.
• Mobile is a personal device and rarely shared, making one-to-one marketing a real possibility.
• Mobile is present at the point of purchase, providing marketers a channel to influence people’s brand choice and encourage the all-important impulse buy.
• Mobile is measurable, allowing marketers insights into campaign performance and their ROI.

However, for most brands and media owners, mobile remains one of the great untapped channels.

WHO WILL “GET” IT?

Not everyone is blind to the tremendous opportunities at the intersection of local information and advertising approaches. In fact, there is a staggering number of players across the ecosystem jockeying for a lead position. At one end of the spectrum you have the search engines and platforms: Taptu, MCN, Google, Yahoo, and Microsoft, just to name a few. At the other end, you have dozens of directory publishers (Yell, Pagine Gialle, Pages Jaunes, etc.). And let’s not forget the social networks, media owners, verticals, handset manufacturers and mobile operators all lining up for a slice of the action.

The market is crowded. But, if companies continue with their current approaches, then a shake-out is imminent.

To be clear, only a handful of mobile players have what it takes to be highly successful. The barriers to entry, the complexities of the mobile channel and challenges of distribution and discovery make this a game for deep-pocketed players. But other companies have an equal chance (even if they don’t have equal budgets) if they use mobile in a smart and meaningful way to deliver real value to the consumer.

WHAT WILL MAKE A WINNER?

The winners will be the companies that have much more than content (such as local listings, for example). It will be those players that have the capabilities mix to deliver mobile consumers a contextual, relevant and tailored offering. This presupposes the know-how to deliver to the device capabilities, provide consumers the features they expect, enhance location information, support social and viral distribution and add value through marketing and advertising.

It may sound simple, but why are so many companies still getting it wrong?

In my view, they lack focus and an understanding of the mobile channel.

In contrast, companies succeeding in mobile are those players that have recognised the gaps in their knowledge of new media and brought in professionals that do. (Even better if these professionals are themselves digital natives with an instinctive grasp of mobile and its impact on every aspect of our daily lives.)

Leading digital agencies such as AKQA and Ogilvy, and progressive media owners including the BBC and Sky have long had dedicated mobile teams in place. Now other companies are following their lead, dedicating more resources to mobile or buying in skills as they need them (either because they believe in the true potential of mobile or because they have been pushed into mobile by brands who understand how important it is to engage with consumers on their personal device).

If you doubt that mobile demands experts with a different skills set, then consider the real reason Google acquired AdMob: it’s easier (and cheaper) to buy skilled people than make the investments and risk missing the mobile advertising opportunity altogether.

While many agencies and media companies have a long way to go (and a lot to lose), it is encouraging to see so many brands moving full-steam into mobile and reaping real benefits. The list of successful campaigns is impressive: Guinness with its ‘Passport to greatness’ campaign, British Airways with its ‘Mobile check-in’, HSBC with its ‘Business banking’, Sky with its ‘Remote record’, the BBC with ‘BBC mobile’ and the New York Times with their NY Times iPhone app. It is interesting to note that all these companies have dedicated teams or experienced agencies that understand usability and what makes mobile different. Even if these brands appear to experiment or treat mobile as a separate business, they are serious about mobile’s position as part of the digital marketing mix.

WHERE ARE THE LOCAL CONTENT OWNERS?

Brands are leading (not all – but we have more solid case studies than last year), agencies are learning and everyone else is at least talking.
So, where are the director publishers? They are the only players with content and vast experience in traditional advertising who have yet to make the most out of their digital assets. They should have a natural edge over their competitors, but, as I pointed out in my last column for MSG, they are leaving money on the table.

Indeed, directory publishers are best placed to deliver compelling local mobile services and – importantly – commercialise them through advertising. After all, they have existing customers and a powerful sales force to sell advertising products.

It appears that directory publishers are so focused on the business challenge that they can’t see the opportunity mobile represents. This, unfortunately, leave the  door wide open to Google & Co, companies that “get” mobile and understand the value of listings.

WHAT DO THEY NEED?

To close this gap directory publishers must stop thinking of mobile as a technology and understand it is a utility. The mobile device has evolved into a multifunctional tool. It is our social organiser, our information resource, our boredom filler. Basically, it supports our lives. Directory publishers have content that is a perfect fit provided they also plug it into the equation to simply or enhance our daily routine.

Directory publishers must also acknowledge that mobile comes with a whole set of new rules. Granted, the industry has yet to figure out these rules, but borrowing ideas and approaches from traditional media will not work. A good starting point is to answer three core questions: how are you going to approach mobile?; why is your offer relevant?; and what do you expect a consumer to do?

My takeaway: As a marketing medium mobile is only set to grow in value. Providers that get the basics right and forge partnerships that allow them to unlock the potential of mobile, monetise their digital assets and deliver features that add value to our lives will be well-equipped to compete against rivals and win.

Editor’s note: Martin’s next column will focus on what companies (specifically, local media and directory publishers) should to deliver contextually relevant mobile advertising based on location.

Martin Wilson has been involved in digital media for over 14 years, during which time he gained a wealth of experience in the fixed line and mobile Internet. In January 2008, Martin established Indigo 102, an independent consultancy, to assist organisations (including leading advertising agencies, directory publishers, media owners and online service providers) take their brands – and value propositions – mobile. In this role Martin has supported the development and launch of six mass market mobile services across three continents. You can contact Martin directly (martin@indigo102.com) and follow on Twitter (@indigo102).

Naturally, the news that Web giant Google was getting in on the action in mobile by acquiring AdMob created an atmosphere of excitement and optimism at the Global Mobile Marketing Forum last week in L.A. But it was more than a mood; it was a quantifiable trend. Mike Wehrs, President & Chief Executive Officer, Mobile Marketing Association (MMA), reported that mobile marketing shows an increase of 40 percent over last year.

What’s more, mobile is a line item in more budgets. Mike gave us the example of German carmaker Volkswagen, which is “doing things exclusively with iPhone Apps independent of other media channels”.

Another sure sign that mobile marketing has arrived full-force was the announcement by Microsoft (just prior to the event) that it had decided to join the MMA. In fact, Microsoft became the organization’s inaugural Premier Member, reflecting Microsoft’s commitment to both the association and the mobile marketing industry. As Charles Johnson, General Manager, Microsoft Mobile Advertising, put it in a press statement: “As mobile advertising has grown in significance, the time is now for carriers, OEMs, publishers and advertisers to join forces to capitalize on that growth.”

REAL RESEARCH

Peter Johnson, VP Research, Mobile Marketing Association, provided us the latest findings from the Research and Metrics Committee.  A highlight: leveraging coupons and loyalty programs are winning customers. It is found to be the most successful of all the mobile marketing approaches (!).

Another surprise is spending. To date the average media spend by agencies on mobile is still only 1.8 percent of the total spend.  However, those agencies that have experienced successful mobile marketing have already moved mobile up to account for 2~3 percent of their overall spend.

In 2009 spending on mobile marketing was $1.7 billion in total. But there was a potential for $2.5 billion, if we think back to the boost in spending shown by companies successful in mobile marketing.

Success breeds success – and encourages more spending. To get there from here the industry needs more education and a sharing of best practices. To this end the MMA is working to encourage knowledge sharing worldwide and making sure best practices are better evangelized.

BRAND SUCCESS

But the real proof that mobile is at the top of the agenda comes from the major players pushing the envelope.

COCA-COLA COMPANY: Tom Daly, Group Manager, Strategy and Planning, Coca-Cola Company, revealed what it looks for in mobile agencies. It may not be easy to get into Coca-Cola, but it’s worth it. According to Tom, Coca-Cola is “working with over 400 brands in 200 countries with a minimum of $8K per brand per country, and it is growing and we are looking for new partners.” His checklist for agencies: The company looks for three things.

1) Talent and environment
2) Thought leadership
3) Account management process.

As he summed it up: “We look for best in class to take Coca-Cola to the world leaders in creative mobile marketing and transparency is key.”

AT&T INTERACTIVE: Matt Crowley, CMO, AT&T Interactive, argued local and search are the real drivers for mobile advertising. As he put it: Today the total of mobile ad spend is about 70 percent (display and SMS) compared to 30 percent search. But he expects this will change to 25 percent (display and SMS) and 70 percent search in 2013. In fact, local search is the driver.  “We have seen over 250% YOY mobile search network growth and our goal is to pre-load the YP mobile app with local search on every device.” Matt added that AT&T counts 79 million subs and 22 million on Medianet, AT&T’s mobile portal. “There is over 22 percent access of Medianet daily.”

CNN: Louis Gump, VP of Mobile, CNN, talked about the future of news on mobile. He asked the audience how many look at news on their mobile before they get out of bed in the morning and about 30 percent answered they did. No wonder mobile is at the center of their strategy. CNN has a freemium model (offering the mobile website free and a paid CNN app).

The company debated the pricing for this, but decided on the $1.99 price as a way to keep mobile moving forward as a profit center to propel initiatives across all the mobile strategies of CNN. As Louis put it: “We wanted a dual revenue stream, and at $1.99, yes, there was debate over prices from $0.99~9.99. But we chose that price as we doing this for marketing. We want mobile as a sustainable business platform.  He continued: “We need not only the one-way free route, but a way to sustainability 3.5 and 10 years down the road.” To date 34 percent of users access CNN news only on their mobile phones. This means over one-third of users are only getting their news from CNN and only via mobile. Connect the dots, and “mobile is now the channel for CNN to reach a different demographic of people.”

Interesting to note: CNN doesn’t limit its focus to the iPhone. Instead the mobile strategy is holistic and covers four platforms:

1)    Mobile website (with 11~12 million users  per month – free and ad-supported)
2)    Text messaging (breaking news alerts)
3)    Video- on-demand and streaming (to distribute clips much more widely)
4)    Apps (and here the news is the September 27th  release that has changed the way news is consumed on the iPhone)

FUTURE OF MOBILE

Charles Johnson, Head of Mobile Advertising for Microsoft led an engaging panel on the future of mobile advertising. Ken Wilner, CEO,  Zumobi, stated that that key to mobile is “engagement”. Yes, acquisition is important, but once you obtain a consumer, the on-going engagement is second to none as mobile is with the consumer all the time, everywhere. Frank Babieri, CEO,  Transpera, was particularly bullish about the outlook for video. In his view, of the users that access online video that also access mobile video, “more then 62 percent of the time they will access it from mobile.” Another data point to keep in mind (from Charles): We replace our phones every 12~18months and we’re due to make those purchases soon. Smartphones will likely be the ones we chose, attracted by all their cool features and the great mobile Internet experience. Thus, 2010 will be the year of mass-device transition, and that will accelerate our industry even further.

BANKING: Bruce Withers, Head of Mobile, Wells Fargo, shared his mobile banking vision. He should know. Wells Fargo has been nominated as one of the top mobile banking solutions in North America and part of that success is linked to their sharp focus on youth (Gen Y and Millennials) that are part of the larger group of mobile professionals that need banking services on the go. Some key stats illustrate the success of a multi-approach mobile strategy.

•    Text messaging alerts: the user averages about 19 requests per month
•    Mobile website and iPhone application: users engage in about six sessions per month.
•    Location: Wells Fargo has added unique features in their iPhone App, including an ATM finder and direct links to wellsfargo.com.

CROSS-MEDIA: Mike Carter, CEO, MyThum and Tiffany Gerhard, Sr. Manager, Marketing- Emerging Capabilities, BestBuy, had a great session on the success of cross-media marketing for a retail brand.  For me it was one of the highlights of the day – particularly if we consider that BestBuy was doing NOTHING in mobile two years ago. Now, they have holistic strategy and results that speak volumes (literally). The strategy includes mobile as part of the marketing mix, but it is also core strategy to the company’s CRM strategy. Tiffany pointed out that mobile is a key link in clinching the sale – and everything that follows. “The use case quite good for us is when many of our customers come into the store that find when a product is out of stock. They can just go to their BestBuy application and click-to-buy in one action and then have the product delivered right to their home” But it doesn’t stop there. Mobile allows the company to support the buying process with information and interaction with customers. “Everyday now is a learning process for us to get better with mobile.”

FOOD FOR THOUGHT

Throughout the event execs and speakers raised a variety of interesting points and challenges.

•    Zaw Thet, CEO, 4Info, brought our attention to the need for an industry-wide initiative to establish a mobile cookie.  Today the next best thing is the user’s telephone number or UID on the iPhone.  By using this we can recognize and build cross-media campaigns for targeting users from platform to platform.
•     Chetan Sharma, Chetan Sharma Consulting, stated we are finally seeing the growth of the networks. Now, mobile has surpassed the data card (!).
•    Michael Shim, Head of Mobile Sales, Yahoo, reported that Yahoo’s growth of 54.8 percent is greater then the average for the industry of 45.4 percent with the mobile Internet.  Yahoo is doing unique ad solutions for apps and working on a slew of cross-media campaigns (with clients such as Subway) that link the Web to mobile.

INSIDE INNOVATION

The MMF event also recognized companies and campaigns pushing the envelope and spearheading mobile adoption. The MMA received hundreds of submissions in 12 categories from companies across the globe and winners for the Fifth Annual Global Mobile Marketing Awards were selected by the MMA Awards Selection Committee, a body comprised of global industry leaders from wireless carriers, technology and content providers, agencies and industry publications.

I had the honor of sitting on the panel of judges, a privilege that gave me a first-hand look at the campaigns. The campaigns that were real eye-openers for me in terms of real ROI and creative excellence came from agencies such as: Mobile Dreams Factory (Mini Mobile Dealer), AKQA (Gap Style Mixer), F.biz (Trident Fresh) MyThum (Rogers/Live Nation live ticketing solution) and the Pizza Hut iPhone App from Pizza Hut.

My takeaway: We kicked off the MMF event asking ourselves if 2009 was the “year of mobile” – again. Maybe not. But 2010 is going to be an adventure.  With budgets coming back, mobile showing up on marketing budgets and the advance of smartphones, the stars are aligned for 2010 to (finally) be the year of mobile is 2010. With the stars aligned it’s up to the industry to deliver – with solutions that scale and turnkey cross-media strategies with mobile at their core.

Editor’s note: Matthew Snyder is CEO and Founder of ADObjects-Inc, a cross-media strategic consultancy focused on revenue-generating, customer acquisition, brand building and business development solutions for clients determined to make the most out of mobile. Clients/Partners include: Bing, CBS Radio, Canadian Music Week, Nokia and Mobility Ventures, as well as a variety of media companies and major brands. During his career at Nokia, where he held a number of positions including Device Program Manager and Global Director of Strategy in the Multimedia Group, he architected Nokia location-based services strategy and mobile search application. MSearchGroove is proud to be an associate of ADObjects, joining a vibrant team of professionals including Chetan Sharma, Founder and President of Chetan Sharma Consulting, a management consulting and strategic advisory firm, and Roman Kikta, a renowned venture capitalist, wireless pioneer, seasoned entrepreneur and author. Feel free to contact Matthew directly (matt@adostrategies.com) or follow him on Twitter (matsnyder2001).

Comscore says that the iPhone represents a third of those touchscreen devices, while the top ten list is filled with a number of touchscreen featurephones. Source

The bottom line: These numbers shouldn’t be too surprising, as smartphones continue to grow in popularity, and touchscreens make their way into the featurephone segment. Peggy adds: The touch web is here and will likely require content, experiences and mobile search tools to make the most out of it. Watch MSG for more on the touch paradigm and the potential business opportunities for companies that get it right.

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THE NUMBER OF NEW APPLICATIONS STARTED FOR THE ANDROID PLATFORM NEARLY DOUBLED IN OCTOBER, according to mobile analytics firm Flurry. The company, which tracks application and developer activity in app stores and across multiple platforms, says it’s seeing a lot of iPhone developers beginning to work on Android apps.

Android is gaining a lot of momentum as more devices hit the market – particularly in the US, where Verizon Wireless has made quite a splash with its marketing campaign for the Motorola Droid, and is also introducing the HTC Droid Eris. Meanwhile, T-Mobile USA recently announced it would introduce carrier billing and some other measures to try and increase its Android customers’ downloads. Source

The bottom line: Mobile developers will go to where the users are – if the developer and distribution experience is easy and rewarding. Apple and Android are leading the way, while others (notably Nokia’s Ovi and Symbian) still trail behind.

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THE VALUE OF COUPONS REDEEMED VIA MOBILE WILL HIT $6 BILLION WORLDWIDE BY 2014, says Juniper Research. In a new report about mobile coupons and NFC-enabled “smart posters”, the firm says that ARPU from offers from NFC coupons and smart posters will exceed ARPU generated by NFC payments in 5 years.

Juniper says, though, there are some potential stumbling blocks: consumer apathy, lack of willingness to change and consumers having to learn a new payment method. Source

The bottom line: Another confirmation that the mobile device is destined to be a payment device we use at the point of impulse – once we overcome the hurdles, of course. Peggy adds: Look for an in-depth look at this topic and more in the Netsize Guide 2010, a must-read mobile industry almanac available for free download beginning February 2010.

Following on from the phenomenally popular future-focused chapter that wrapped up last year’s Netsize guide (a chapter I was proud to co-create with Stan Chesnais, Netsize CEO), this year’s publication will continue to explore the personal experiences and business opportunities emerging as our virtual and physical worlds converge. Another highlight: 25+ interviews with C-Level executives and influencers.

I’m particularly interested in connecting with companies and pioneers taking mobility to a new level with the help of technology that links digital information with real-world places as we pass by.

The buzzword here is augmented reality, and I am pleased to report I already have an interview scheduled with John Ellenby, GeoVector CEO. GeoVector, a developer of mobile technology that recently launched its directional search and pointing application for mobile phones and released World Surfer for download from the Apple iTunes App Store and Android Market.

I’m also looking forward to a Q&A with Ogilvy’s mobile advertising mastermind Scott Seaborn, who is quite bullish about augmented reality and the central role it is likely to play in a wide variety of mobile marketing and promotion campaigns moving forward.

However, the Netsize Guide isn’t just about cool stuff on the horizon.

It also looks at the impact of app stores on the mobile business ecosystem that (at least traditionally) has the mobile operator at its center; the evolution of social media and the excitement over the social address book (more specifically, who owns it?); the trends that matter in mobile communitainment (games, music, social networking); and pivotal importance of personal engagement in mobile marketing and advertising.

I’m pleased to report that key players including Google, Sony Ericsson, Nokia Interactive Advertising, the Mobile Marketing Association, the Interactive Advertising Bureau, are already on board – a line-up sure to make the Netsize Guide 2010 a runaway success. (Another boost: Netsize’s decision to promote the guide via a destination within the new Thought Leadership section of MSearchGroove. This commercial offer, one of MSearchGroove’s growing portfolio of media solutions, allows a select group of companies to launch a branded microsite on MSearchGroove, thus presenting their commentary, case studies and subject matter expertise to a wide audience of executives and influencers.

This year’s guide also has a strong emphasis on mobile CRM, mobile commerce and case studies that illustrate how industry verticals (Education, Finance, Healthcare, Retail, Enterprise) are using mobile to fundamentally change/improve how they do business.

The bottom line: It’s not about mobile; it’s about mobilizing. We fully understand that mobile is personal, portable and part of our daily routine. Now the mobile industry has to stop talking to the mobile industry and reach out to verticals just beginning to explore what mobility means for them.

Against this backdrop, I am particularly open to hear how you (or your customer) has implemented (or is planning to implement) mobile. From mobile education case studies in emerging markets to cool new ways companies use mobile to super-charge customer service and CRM – I want to hear your story. All the better if the service harnesses a unique characteristic of mobile (context, location data, personal preferences and browsing patterns) to get the job done.

Ironically, this was also the topic of my recent article for EContent aptly titled the Immersive Enterprise.

I enjoyed connecting with companies including EMC, Liquid Machines, SecondLife and ThinkBalm, a super-cool company offering independent IT industry analysis and strategic advisory services to technology marketers and immersive Internet advocates. I was extremely impressed by Erica Driver, co-founder and principal at ThinkBalm, who invited me to join her ThinkBalm Innovation Community, a collaborative community in SecondLife dedicated to propelling the enterprise use of the Internet forward.

In addition to some surprising observations (which I recount in my article) Erica also shared the findings of a recent ThinkBalm survey of 66 immersive Internet practitioners. More than 40 percent of those surveyed saw a positive economic benefit from investments in immersive technologies in 2008 and 1Q2009, and more than half expect to obtain a positive total economic benefit in 2009. Looking to the future, over one third (36 percent) said their organizations will definitely expand their investments in 2009 an 2010, and another 38 percent indicated they might even expand their investment.

In my article I interpret this as proof that the next round of innovation will have to enable us to work in multiple locations, multiple dimensions (!) and across multiple devices.

But it was Martin Frid-Nielsen, CEO of Soonr, a company offering mobile cloud services, that put it best.

As Martin sees it: it’s not about enterprises embracing mobility, it’s about them absorbing mobility into every aspect of what they do. “The concept of mobility will be a given going forward for every company everywhere.”

If you have similar opinions/insights or if you want to be considered for inclusion in the Netsize Guide 2010, contact me directly (peggy@msearchgroove.com)

Deadline: October 30.

Disclaimer: Netsize is an MSG supporter.

Imagine a living room where a large flat screen wirelessly attached to a set top box hangs from the wall. You enter a personal code into the set top box that recognizes your profile; the screen welcomes you to a portal where there are no channels only menus with links to personalized content and apps that range from social networking to commerce to premium content and entertainment.  A blinking icon reminds to you to record Wimbledon while an ad from Wilson invites you to view their latest rackets.  As you click the record button, you slide out the keypad on your remote and navigate to the Wilson site where you purchase a new tennis racket.  Payment for the racket is included in your monthly cable invoice.

Sounds like science fiction?  Hardly.  We are on the cusp of next generation iTV (interactive television), services that will elevate our viewing experience. Advertising will also be transformed,  paving the way for two-way communications that enable brands to target households according to key demographics and other information collected by the set top box (STBs). Mobile devices, widely regarded to be the remote control of our digital lives, will surely play an important role in this scenario. (Mobile already has a central spot if we consider how people reach to their phones to cast their vote for talent shows, follow sports and read the gossip during soap operas.)

The promise of being able to access the wide open Internet and everything in between on your TV may be a while away, but the battle for the living room, the one that will decide who monetizes our content consumption and who cashes in on the commercial messages we consume, is being fought now.

Best positioned in my view are the cable companies, who have the trump because they own the signal into the home and have a trusted relationship with subscribers. They also benefit from established business partnerships with broadcast and cable network programmers, that receive billion-dollar fees for entertainment content.

But there are other players lining up to stake their turf. For example, Tier 1 service providers in North America and Europe are rolling out high-speed connections into the home as part of their multi-play strategies to deliver premium content and advertising services via IPTV (TV via the Internet). While the viewing experience for consumers might not be radically different, the opportunities for brands to deliver targeted and relevant advertising could get a boost since multiplay is about creating a holistic view of the customer by monitoring behavior across channels including mobile.

Little wonder that Internet giants are also lining up to own the living room experience. Navic (acquired by Microsoft), gives broadcast and network programmers a unified platform to distribute premium content and advanced advertising services across disparate cable systems.  And let’s not forget Google. Through its relationship with Dish Networks and Visible World, Google is  geared to provide brand advertisers with expanded reach and more precise demographic targeting aimed at satellite and cable subscribers.

These companies have their eye on the prize: knowing the customer first and best. But it’s not an easy goal to reach. Operators concerned about privacy issues are predictably reluctant to release STB data to marketers and industry partners. What’s more, cable’s legacy architecture presents a host of interoperability and scalability problems that must be overcome in order to provide brands national reach across regional cable companies.

So what is cable doing to overcome these challenges?

Although the space is crowding and the privacy/technology obstacles are significant, cable companies are nonetheless next positioned to win the battle for the living room. But how well prepared are they for the struggle ahead?

The cable industry along with CableLabs, the industry’s research and development arm, has developed several key initiatives to usher in the age of iTV. These efforts, already well underway, provide the standards and interfaces that will allow brands and publishers to conduct business via cable and better target their audience demographic.

To get the inside track on work in progress I recently spoke with Paul Delzio, Director of Business Development and Product Management at ARRIS, a provider of infrastructure and advanced advertising solutions to cable. As Paul put it: ARRIS and other solution providers are “helping operators build a superhighway to the home and throughout the home using modern architecture that will ensure an interactive future with robust subscriber services.”  As he sees it, operators will monetize this highway through differentiated data plans, digital TV fees and new revenue streams from t-commerce (tv commerce), advertising and billing.”

CableLabs’ development of tru2way, java-based middleware that will be integrated directly into next-generation TV sets, is a critical step in this process.  With it, subscribers will be able to interact with a wide range of applications such as program guides, commerce, games, Video on Demand (VOD) and web browsing, without the need for a set top box.  Naturally, the world’s largest TV manufacturers are on board to bring us this technology.  Panasonic, Toshiba, Sony, Sharp and Samsung are just a few of the players lining up to cash in on this opportunity. Look for a big push at retail this holiday season.

But not everyone is going to rush out and buy tru2way TVs. So, CableLabs has introduced EBIF (enhanced binary interchange format), a technology which is being integrated into STBs as we speak. In fact, 15 million units are projected to be installed throughout the U.S. by 2010.  EBIF will enable true interactivity through multimedia pages that resemble html, so the consumer experience will have a similar look-and-feel to what we get on the Web. The advantage for brands is lead generation because cable viewers can click on a marketing message, in the form of a static banner, and receive information or goodies in the mail.

According to Paul, this “Cable Advertising 1.0 (which makes use of snail mail to fulfill a consumer request for information) will open the doors for brands eager to justify TV spend.”  Marketers see the opportunity and have stepped up spend on advanced advertising solutions from ARRIS and its partners, which supports them with the same tools they know from online and mobile, such as campaign management, media planning, analytics and response measurement.

These Cable Advertising 1.0 ad products and fulfillment services have been wisely engineered to meet the needs of this emerging ecosystem and to provide user experiences we can appreciate via this medium. Graphic overlays on top of full motion TV commercials will allow viewers to click through to micro sites where they can request information or coupons which will be delivered in the mail, allowing advertisers to target demographic segments by selecting zip codes.

Interactivity will also play a role, but mobile won’t be a shoe-in here. Subscribers can also participate in voting and polling using their TV remote control. Will we really want to use the cable remote control for text messaging? The jury is out is out on this one, but it’s clear there is a laundry-list of usability issues that will have to be solved before the cable remote is our keypad of choice in the living room–particularly when you consider the sophisticated touch and tactile keypads next generation smartphones will provide.

Personalization and relevancy on the big screen

Where are brands in the equation? The good news is significant progress is being made on the new standards and interfaces that will allow brands and marketers to buy interactive and addressable advertising locally or across multiple cable operators. Spearheading this effort is a consortium of ecosystem partners including SCTE (Society of Cable Technical Engineers), systems manufacturers including ARRIS, Biap, BlackArrow and Sigma and Canoe Ventures, a joint venture funded by the cable operators.

For brands seeking national reach, Canoe Ventures is developing a platform for advertising stewardship and fulfillment across the top six cable operators in the U.S.  The platform will aggregate inventory and subscriber intelligence to provide brands with rich data services, localized messages, lead generation and fulfillment on a national basis.

The platform will also no doubt attract the attention of Web giants who want to get in on the action. In fact, Paul tells me it’s “inevitable that major retail portals like Amazon and Expedia will want to collaborate with operators to provide subscribers with a personalized shopping experience.” What will make this experience more enjoyable for consumers and more targeted for advertisers? The key to the equation is unlocking the rich assets — our transactions, interactions, browsing behavior and viewing history all captured in the STB.

And why wouldn’t they be there? After all, it’s much more enjoyable to view a HD large screen to select your next vacation rather than squint and scroll on a 15” laptop. Moreover, cable operators are in great position to expand their billing systems to accommodate billing partnerships with the leading online retailers. Now consumers can buy what they see on TV and add it their monthly bill (Does this sound familiar? Mobile operators are determined to leverage their billing relationship in a similar way.) Shoppers benefit from a consolidated bill from a trusted provider.  Brands will love this — a virtuous cycle of shopping, analysis, advertising and more shopping.

In fact, astute brand managers will see the synergies between cable and mobile. Leads collected from the TV can be fed into mobile advertising systems enabling brands to continue the conversation on an individual basis.  Additionally, mobile SMS will grow as sports and reality TV continue to prompt voting and polling.

What else is cable doing to hedge their bets?

While excitement around Cable Advertising 1.0 continues to grow, some cable operators are exploring their options. In July Time Warner Cable and Comcast joined up to launch “TV Everywhere”, an over the top service (that is, where content is going over the Internet and not through the STB) designed to give cable subscribers access to premium content online.  Content from  cable network programmers such as TBS, TNT and Starz, along with movies from HBO and Cinemax, will be made available to Comcast and Time Warner subscribers.  It is rumored that AT&T will jump on the band wagon, as well.

But, as Paul pointed out, over the top is both “an opportunity and a threat.” On the opportunity side, TV Everywhere will accomplish several important tasks; it will extend audience reach, allowing operators to further monetize ad revenue, while at the same time reinforcing brand loyalty.

As a threat, TV Everywhere will enable subscribers with tru2way TVs to access the Web and enjoy premium content at no cost.  Case in point is premium content provider Hulu. The company’s audience , which has doubled since launch to approximately 1.3 million daily visitors as of July (Quantcast), underlines the validity of the ad-supported business model.   Hulu advertisers include some of the world’s leading brands : Johnson & Johnson, McDonald’s, Visa, American Express, Best Buy, Chili’s, DirectTV, GM, Intel, Nissan, State Farm, Unilever, Wal-Mart, Cisco, and Procter & Gamble.

Plus, it doesn’t take much imagination to envision extending the concept of TV Everywhere to the mobile Internet. Combined with mobile’s portal personalization and recommendation engines (already delivering good user experiences to millions of subscribers in Europe and Asia), premium content streamed over the mobile Internet would provide the broad reach brands have been waiting for. Major Tier 1 service providers planned CAPEX investments in LTE can be subsidized in, no small way, by interactive video advertising dynamically inserted into premium content on the handset.  

Bottom line: who will dominate the living room?

At the end of the day, the battle for the living room will be determined by sophisticated personalization and recommendation engines that understand our preferences and profiles and serve us relevant content and marketing messages.

When operators append third-party retail data to subscriber demographics and STB viewing patterns, then the vision of personalization begins to get interesting.  Comcast Spotlight, in fact, is leading the way by appending third-party data from Experian to improve household targeting.  It’s easy to imagine households that frequently purchase from Toys R Us are a good bet for family products or mini vans.  And personalization technologies will connect the dots for sure.

While the wide spread adoption of tru2way is good news for cable operators it is also good news for telcos and premium publishers.  Sure, subscribers will be free to browse off-portal.  But why bother?  A rich and personalized portal with premium content, entertainment, shopping, social networking, video on demand and other services, will make browsing the Internet irrelevant.

So, who will dominate the living room?  Cable is in the driver’s seat – for now.  In view of somewhat difficult (but not insurmountable) environmental challenges, time will tell if they will be able to deliver the vision of a personalized portal with robust services supported by advertising,  If they don’t, the leading telcos that follow a multiplay strategy and Internet players will be just a few clicks away.

Jim Levey, formerly Director of Product Marketing for Search and Digital Advertising at Amdocs, joins the roster of authors and influencers contributing news, analysis and thought leadership to MSearchGroove. He comments on developments in personalization, recommendation and mobile advertising.

The bottom line: Finally Google reveals the terms that deliver results in mobile search. But mobile search usage is still lagging, no doubt due to a laundry-list of universal shortcomings MSearchGroove has analyzed in this recent post. The new Google Keywords Tool is good news for marketers and publishers, but another proof that mobile search as a service has a way to go. Peggy adds: Or does it simply underline the pivotal importance of content discovery – not mobile search – as a primary means to explore the wealth of content at our finger tips and find what we are likely to appreciate?

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MORE THAN HALF OF INDIAN COLLEGE STUDENTS USE THE MOBILE WEB, says a new survey from Indian mobile ad firm InMobi, and a third of the students engage with brands that advertise online. The students’ favorite sites to visit on their mobile devices are search engines, news sites and social networks, and the company says that mobile internet usage is spread across a multitude of income groups. Source

The bottom line: More evidence pointing to the popularity of the mobile internet in emerging markets, and the ability of mobile ads to reach consumers there.

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MOBILE APP STORE SALES WILL HIT $4.2 BILLION IN 2013 in the US alone, says a new report from the Yankee Group. It calls the sales growth, along with a quadrupling of US smartphone users to 160 million, a “gold rush”. The firm also offers some advice to developers: they say those with consumer apps should focus on BlackBerry, while enterprise developers should focus on the iPhone and Android platforms, because of the lack of those types of apps for each respective platform. They also add that pricing and marketing are important considerations for success.

The company says that one out of four downloads in 2013 will be for paid apps, and predicts an average price then of $2.37. It also puts the value of this year’s US download market at $343 million. Source

The bottom line: This is a very bullish prediction, without a doubt. The 160 million smartphone figure is pretty brazen and clearly based on the belief that most devices sold over the next four years in the US will be smartphones. The advice about choosing platforms seems a little odd, considering that to drive downloads and sales, developers may be better off going where the users they want to target are.

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ONE OUT OF FOUR PEOPLE INTENDING TO MAKE A PURCHASE IN MOBILE OPERATORS’ SHOPS LEAVE WITHOUT BUYING, according to a new report from Amdocs. The company says that retailers could save half of those lost sales opportunities by improving the customer experience (and, of course, Amdocs has a solution for that — you didn’t think it was just sharing this info for fun, right?). It cites the main reasons for the lost sales as an inability to get a device right away, the inability to get the “touch and feel” of a device before buying, and a lack of experts to consult about devices’ features. Source

The bottom line: The reasons Amdocs sites as barriers to purchase all ring true — and combined with the general unpleasantness of many operator retail outlets thanks to long lines, dummy devices, and other factors, it’s not hard to see why many would-be buyers end up frustrated.

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CONSUMERS WILL DRIVE MOBILE HEALTH SERVICES FORWARD, NOT COMMERCIAL PRODUCTS, says the analyst firm Berg Insight. Remote medical monitoring and diagnostics have been hyped for quite some time, but the applications and devices have been slow to emerge. The firm suggests instead that it’s consumer applications, such as smartphone apps and networked personal medical devices, that will lead the way. Source

The bottom line: The personal, always-on, always-with-us nature of mobile devices makes them perfect for medical applications, while their growing functionality makes them ever more useful in this area. In addition, software apps promise to deliver many of the benefits of dedicated mobile hardware at a lower price to consumers.

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65 PERCENT OF APP DOWNLOADERS ARE MALES AGED 18-34, says GetJar. This demographic is prized by many marketers, even though they often find it difficult to reach, suggesting that apps are a great way to do so. 81 percent of all downloaders were male, while almost two-thirds of them download apps 3-4 times a week. GetJar’s research also found that 72 percent of its app downloaders use the mobile internet more than the internet on PCs — and this isn’t just limited to emerging markets, with 62 percent of US GetJar users and 69 percent of UK ones agreeing. Source

The bottom line: It’s clear that GetJar has some seriously dedicated users, who could serve as a useful bellwether for the overall apps market. It’s not too surprising to see the young male dominance — but also suggests that developers and app stores may not be doing a great job of reaching other demographics.

While MSG prepares to unveil a string of new projects and media solutions for our growing roster of clients, I am wrapping up my own presentations for two exciting industry events. First on the agenda: a half-day session on Tuesday (September 29th) with Deutsche Telekom executives to discuss the challenges and opportunities of converged services and the implications this has for the consumer portal experience.

My contribution to this exclusive thought leadership event, organized by Amdocs Interactive, will look at the trend to hyper-connectedness and our increasing requirements for personalized and relevant content experiences.

I will be joined by esteemed friend and colleague Andreas Constantinou, Research Director of VisionMobile, a market analysis and strategic advisory firm. Andreas’ thoughts on the new mobile services and applications value chain – and the impact of the likes of Google, Nokia and Apple – is beyond thought-provoking.

I look forward to capturing his ideas in the opening chapter of  the Netsize Guide 2010, the must-read mobile industry almanac I write (for the third consecutive year!) on behalf of Netsize, a mobile commerce and communications enabler. More details on the Guide in future posts. In the meantime, I encourage companies across the ecosystems to contact me directly with case studies and great ideas.

After that it’s off to Edinburgh to speak at the 2009 118tracker Information Innovation Conference & Awards aboard the Royal Yacht Britannia. Where is the value in location? My presentation — the outcome of a new collaboration with Matthew Snyder, Founder & CEO of ADObjects, a strategic cross-media consultancy – offers some surprising answers.

We also draw from some exciting new services (such as AmbiSense’s innovative destination guide solutions for mobile phones, GeoVector’s new directional search and pointing app and Colibria’s Network Address Book, an offer that builds on our increasing interest in context-aware social address books – a requirement that sits at the core of Vodafone’s path-breaking  360 offer. A special highlight of the presentation: Mobile advertising innovation and vision from Russell Buckley, esteemed colleague and AdMob Vice President, Global Alliances.

If you can’t make the events, be sure to check back for in-depth analysis of the companies and services I mentioned. A special thanks to Anthony Stiso at DEUSA Enterprises LLC, who heads up communications  for GeoVector, and Cristina Whittington, Colibria Account Manager at Nelson Bostock Communications, for their prompt attention to my briefing requests.

Reminder: If you want to catch-up or meet-up, then contact me at peggy@msearchgroove or DM me @peggyanne.

The bottom line: The ARPU metric has been under fire for some time, not least because it only looks at revenues, and says nothing about profitability. Consumers having multiple connections is a trend that will proliferate, as more users get 3G dongles, e-book readers and other types of connected devices. This trend could accelerate the move towards another key metric in the industry.

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MOBILE MAPPING GROWING, BUT PC SITES STILL RULE, according to ABI Research. The firm says that internet mapping sites will get 440 million monthly visitors next year. ABI has also noted that while big names like Google, Mapquest, Sohu and Baidu currently dominate the mapping space, more and more players, such as navigation vendors like TomTom and NAVTEQ, and even mobile companies like Nokia, are launching their own navigation sites. Source

The bottom line: Expect mobile use to fuel the next stage of growth in mapping services, as more and more devices get GPS functionality, making maps so much easier to use, and mobile mapping applications improve. PC mapping isn’t going anywhere, but mapping on the mobile makes much more sense in many scenarios. This calls into question the need for standalone GPS units – which is why GPS vendors are pushing hard into the mobile space.

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COMPANIES ARE HAPPIER WITH THEIR ROI FROM MOBILE ADS THAN FROM TRADITIONAL MEDIA ADS, says a new report from the Aberdeen Group. Nearly two thirds of top-performing companies, such as Coke and Best Buy, said they’re satisfied with the average return on investment they’re seeing from mobile marketing, compared to just 40 percent satisfaction with traditional media ad ROI. This helps explain why 62 percent of those companies are increasing their mobile marketing budgets. Source

The bottom line: Mobile marketing has a couple of really big benefits going for it: it can be relatively inexpensive, but more importantly, it gets results. By building interactive campaigns that seek to do more than just hit consumers with a broadcast message, mobile marketers can deliver strong results, and track those results more accurately than with traditional media ads.

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THE GREEN FASCINATION WON’T EXCLUDE MOBILE, according to Juniper Research. The company says that by 2014, global shipment of environmentally sustainable mobile devices will reach 485 million per year by 2014 in a best-case scenario. Even with more tepid interest, Juniper says sales will hit 105 million that year. Source

The bottom line: Will this growth really be powered by consumer demand, or will it simply be the effect of sustainability making its way deeper and deeper into all types of consumer products and electronics? Either way, it’s certainly a welcome trend.

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MOBILE MARKETING FORUM EUROPE SHOWCASES SURPRISING STATS and results to write home about. Peggy is working on a more in-depth analysis of the milestones and best practice major brands (including Lufthansa, BMW, Nike, Coca Cola and P&G) shared during this important event. In the meantime, here is a rundown of the facts and figures that speak volumes about the increasing use and effectiveness of mobile in brand campaigns.

• Nike spent 30 percent of their marketing budget for the phenomenally successful Human race campaign on mobile.
• Coke reported a 7.4 percent increase in brand equity after the rollout of a mobile campaign. It also counted 500,000 downloads of a branded app with no media spend, demonstrating the tremendous viral value of mobile campaigns.
• BMW revealed about half of 500,000 views of a video to promote its Z4 model car were on mobile.
• P&G noted a whopping 80 percent increase in brand recognition among individuals who had interacted with the brand via a mobile game. It also recorded an incredible 80 percent savings by using mobile (instead of traditional channels) to promote and manage a free product sample giveaway campaign in Thailand.
• Lufthansa, which has fully integrated mobile in the passenger check-in process, reported 11 percent of total check-in is performed by people on their mobile phones.

Source

The bottom line: Peggy will have her take on Monday, but from my vantage point these are impressive proof points that underline the central position of mobile in the marketing mix.

In brief: MSearchGroove proudly steps up to the plate and hosts the Carnival of the Mobilists for the first time.

The last weekend in August and I spent much of it at a two-day summer festival in Siegburg, Germany, where I’m based. I’ve been on a natural high with good friends, great food and a wonderful line-up of home-grown entertainment. But not all the excitement was at the local fairgrounds. The Mobilists have also come up with a mix of thought leadership and must-read posts that give us new perspectives on mobile and start our adrenalin flowing.

Andy Favell and the team at mobiThinking.com do us all a great service and compile a comprehensive list of mobile industry facts and figures. The first in this series focuses on the size of the mobile Web and the implications for marketers. What do the numbers tell us? Should investors/companies take advantage of the economic slowdown and move ahead while others are standing still? Read on, find out and tell us what you think.

Another round of important mobile stats comes from Jose Colucci at Mobile Strategy, who continues the countdown of the 12 Reasons Why Canadian Banks Should Really Offer Mobile Services. Jose expertly brings together figures that show significant growth and penetration (despite strict government regulation, a lack of competition and a sky-high mobile data plans and pricing).  The bottom line: over 70 percent of Canadians have wireless access. Is Canada an untapped market for banking services? Is there a first-mover advantage for financial institutions that get involved? Read on, find out and tell us what you think.

With all the buzz around app stores and the proliferation of mobile devices (beyond just phones), the timing couldn’t be better for this post from Antoine RJ Wright. In it he recounts Nokia’s size, scope and industry influence, and wonders if the Finnish giant has the resources and marketing muscle to sustain three brands/strategies: Ovi, Symbian and Maemo. Could Maemo be the “wild card” in Nokia’s hand? Read on, find out and tell us what you think.

Tsahi Levent-Levi at VoIP Survivor, a blog in RADVISION’s blogs network providing insights into the VoIP industry, connects the dots in recent analysis/commentary and examines the outlook for mobile VoIP. Will current interest among carriers create the conditions for a viable market? Or will it simply advance the shift to IMS (IP Multimedia Subsystem) – a technology that defines how to set up advanced services for 3G cellular networks – and put operators back in the driver’s seat? Hmmm…should Fring and Truphone watch their backs? Read on, find out and tell us what you think.

A refreshing new idea comes from Judy Breck at Golden Swamp. She uses the debut of  Half the Sky, a new book documenting the plight and progress of the world’s women, to start a long overdue discussion about the impact of mobile on women in the emerging markets. Must women such as Saima Muhammad, a Pakistani woman who routinely beaten by her husband until she started a successful embroidery business, continue to endure their terrible fates in silence? Or does personal mobility offer the promise of liberation and freedom from oppression? What is the outcome when the world’s women have access to the Internet in their pockets? Read on, find out and join in the conversation at Golden Swamp.

Meanwhile, Dennis Bournique at WAP Review uncovers disturbing inequities in the price of mobile data in the developed world. He successfully argues the case for a rethink based on his shocking observation that (currently) all prepaid data is “wildly overpriced.” So, what is fair price for mobile data on prepaid plans? Dennis does the math and provides us a reasonable model that makes money and sense for everyone. Read on, find out and give us your take.

Some eight operating systems are battling for market supremacy. Will there be only one? Digital evangelist Ian Wood (thankfully) moves us past the academic discussion and back to basics in a post that draws from his vast personal experience and road tests. His conclusion: look for consolidation that will see three OS providers emerge. Who will make the winner’s circle? Read on, find out and let us know what you think.

Kudos to C. Enrique Ortiz at About Mobility for asking the question: is Apple a control freak? He connects the dots in recent developments – such as the decision by Apple to reject both Google Voice and Riverturn’s VoiceCentral application – to communicate an uncomfortable truth. But it’s not about whether Apple is morphing into a monopolist; it’s about the larger impact on the ecosystem and the third-party developers that have made iPhone the success it is. What are the arguments (pro and com)? What’s at stake? Read on, find out and speak out!

Finally, MSearchGroove uses COM #189 to showcase Mobile Groove, its new, no-holds-barred podcast series. I join with series co-host Inma Martinez, a leading digital media strategist and advisor to venture capitalists who has been referred to as a “free radical” by Red Herring and Fast Company. Together we raise our goblet of rock and speak out on the rise and demise of Blyk, what went wrong at Spinvox and what we can expect from Microsoft moving forward. Read on, have fun and contact us with your ideas/input! (mobilegroove AT msearchgroove DOTcom)

Post of the week goes to Judy Breck at Golden Swamp for prompting us to see mobile as a tool (for change) rather than a technology. Access to the mobile Internet gives everyone – particularly women suffering in isolation – a voice, allowing them to connect with people and peers who can amplify their message and fight their cause. Thanks, Judy, for reminding us why mobile is amazing and why we must strive to bridge the digital divide.

***

If you’re like me, then use the last days of August to catch up on your reading and check out the Carnival posts we unfortunately missed on MSearchGroove.

COM #186 at allaboutiphone.net (Topics include: what brands want from targeting; U.S. wireless data stats from Chetan Sharma; and a look at whether Europe risks losing its competitive edge in mobile. A highlight: an answer to the question – does Steve Jobs hate the App Store?)

COM #187 hosted by Jamie Wells at mobilestance.com (Topics include: five iPhone apps that could make publishers money; a discussion around the future of paid content; an in-depth look at what a mobile Web OS experience could offer; and an exclusive interview with Blyk.)

COM #188 at Golden Swamp (Topics include: how location adds context to content; a look at the cool new Layar Reality Browser2.0; an analysis of Nokia; and a new take on mobile education.)

Thanks to COM contributors and readers.

Look for the Carnival next week at WIPJam - and be sure to catch up with Caroline Lewko and the great WIPJam team at the next Jam Session on the World Tour: WIPJam@OSiM (Open Source in Mobile), September 16, in Amsterdam.

When I first met Inma Martinez at Mobile 2.0 Europe I was struck by the depth of her knowledge and the strength of her determination to speak her mind. I made the decision to work with her at some level. A few in-person meetings in London (where she is based) and many Skype chats later we are proud to take the wraps off Mobile Groove, a monthly podcast series here at MSearchGroove that will provide short, digestible and insightful commentary on what’s hot in news, investments and developments impacting the mobile space at all levels.

Mobile Groove will air on the last Friday of every month and consist of three thought-provoking segments: The Big Picture, a wrap of the month’s news and views; Street Groove, an informed discussion of the companies and technologies sure to rock the mobile space; and The Radar, a roundup of talk on the street and what is highest on investors’ radars.

OUTRAGEOUS & INSIGHTFUL

The first in the series kicks of with a look at the the rise and fall of ad-funded MVNO Blyk, the controversy surrounding voice-to-text provider Spinvox and an in-depth look at the key platform players (Apple, Google and Microsoft) – specifically the news via Taiwan handset makers that Microsoft plans to adopt a dual platform strategy to promote its Windows Mobile OS (operating system) and, thus, take aim at both Android- and iPhone-based platforms.

Inma, who stands out as an über-connected advisor to venture capital firms, also gives us the inside track a new fund by entrepreneurs for entrepreneurs that may spell relief for European startups and smart people with brilliant ideas.

We joined forces to provide industry commentary and insights on the top market news in the mobile industry. But it doesn’t mean you can’t get involved. We welcome your ideas, suggestions and elevator pitches. DM us on Twitter(@mobilegroove)or email us at mobilegroove@msearchgroove.com.

Listen to the podcast here. [22:25]

A ROUND OF THANKS

And finally, thanks (again!) to Inma, for the energy and excellent ideas. Thanks to Annette Kramer, a Stradbroke Partner and presentation coach, for her kind offer to do the intro and outro to our podcast series; and to Alfred DeRose, Brian Avery and the team of professionals at Tego Interactive, a company helping to build businesses – including mine – through converged Web and mobile solutions. The company has been instrumental in creating some new features and functionality (including a mobile site) for MSearchGroove, with more soon to come, so please check back regularly.

And a special thanks to RealWire, an MSG partner and supporter whose global news release distribution service (specializing in the online media and mobile) consistently delivers reach, audience and exceptional analytics. MSG uses RealWire for all press releases, and I recommend you do the same.

For now our podcast will be accessible via the MSearchGroove web site home page. In September Mobile Groove will also be available for download via a dedicated iTunes channel.

It was great to have the last few days off and even better to map out an exciting line-up of MSearchGroove projects for the next few months. One that I am particularly honored to announce: my collaboration with GigaOM Pro, the new research arm of the highly respected tech blog GigaOM. By way of background, GigaOM Pro has brought together an impressive roster of industry authorities and analysts (including my esteemed colleague Chetan Sharma) to “address the gap that exists in real-time expert industry analysis on emerging technology markets.” The GigaOM Pro solution: Make timely, highly relevant analysis and insights accessible and practical.

I’m on board to write an in-depth examination of personalization and recommendation technologies and business models, a natural next step given my long track record analyzing mobile search and my deep involvement in the recommender space. (This includes work with Strands, a major provider of recommender systems, on recommender industry events including RecSys 09 – October 22-25, NYC.)

The report is an ambitious undertaking and I am naturally interested in connecting with personalization/recommendation companies –so please contact me directly if you wish to be considered for inclusion. peggy@msearchgroove.com

Why the buzz about personalization?

The advance of Internet-specific smartphones and the spread of app store schemes turns up the pressure on mobile operators (and their content providers) to decipher data transactions (on and off the network), combine it with location and demographic data and use the results to create a 360-degree view of the individual.

Where does this shift leave mobile operators?

They are hard pushed to turn analytics into competitive advantage. Sensing this business opportunity (that execs tell me they estimate hovers in the hundreds of millions of dollars), a slew of companies (such as Amdocs, Bytemobile, Novarra and Qualcomm) are among the first out the gates with revamped offers to arm operators for the ultimate battle with Web giants for the mobile customer. This special series profiles the players jockeying for position in the marketplace.

This week we look at Openwave, which has recently productized its existing analytics capabilities and business intelligence know-how, and packaged it up as Mobile Analytics.

The solution – designed to aggregate usage data and behavioral information across a variety of sources, including on-portal surfing and open Web browsing, to generate meaningful reports –dovetails with other Openwave offers (behavioral targeting, profiling, usage pattern analysis) to lay the groundwork for the delivery of relevant content and advertising.

I caught up with Mayur Pitamber, Openwave Product Management Strategist, to discuss the role of the mobile operator, debate the value of personalization and what we can expect next in the Openwave product roadmap.

AN EXCERPT OF OUR Q&A

Q: Let’s talk about the fit with mobile advertising. You have just launched the complement to your own mobile advertising solution, which is Mobile Analytics. What’s the level of interest in mobile advertising? I’m hearing some operators get it, but many more don’t…

A: There was some hype about it at first, but operators are starting to see the value of it now and they are also beginning to understand the real value of the data they have. The last months have been marked by a surge of activity and RFIs and RFPs specifically for mobile analytics solutions, which is new in this market. We didn’t see this last year.

A lot of what happened and the initial excitement around mobile advertising industry was quite premature. It’s not just about offering targeted advertising; it’s about offering relevant products and services based on the user’s behavior. The operators can use analytics to gain profiles of these users, the sites they frequent and what they do while online. It’s when this information can be aggregated and provided to media agencies and brands that it really becomes valuable.

It’s all about helping operators to provide the mobile audience metrics that the brands are looking for. Not necessarily going through the GSMA, because they have some of that [covered in their] initiative, but doing that directly. With the solution we’re offering the operators can provide those metrics directly to the brands, to the media agencies, to the publishers, and be a vital part of that mobile advertising ecosystem. And with our solution there’s no need for us to insert tracking or cookies or JavaScript, or anything like that. Every Web page goes through our gateway and we can basically track on that. So, that’s a key differentiator.

Q: There are, of course, other solutions in this space. A long list of gateway providers: Qualcomm, Amdocs, Ericsson, Nokia, Bytemobile, Novarra. And the space is getting crowded.

A: Obviously, there are competitors out there.  All gateway providers can provide parts of this sort of solution. However, I haven’t come across a solution [similar to ours] with this [breadth] out there in the market at this point in time. Being a gateway provider for the last 10 years, we’ve been providing this type of reporting to operators. But now we’ve added more features and made it more user-friendly. So, it’s a mature business intelligence product that we’re bringing to the market.

Q: In early August, Telstra announced it had implemented your Mobile Analytics solution. The press release says it’s all about providing Telstra a “dashboard view of intelligent analytics and rich reporting capabilities across its mobile device portfolio.” To start, how many of your operator customers have this solution or perhaps the analytics solutions that preceded this?

A: We have deployed previous versions of this analytic solution to some six tier-1 operators around the world.

Q: Let’s say I’m an operator and I don’t have a solution from Openwave, but I like the analytics.  Can I just have that, or is it a package deal?

A: Previously, the solution was just built around Openwave products. But obviously, we want a bigger market share, so we’ve designed the solution such that it will work with any other gateway, any other vendor of gateway products.

Q: You said before competing on analytics is the way for operators to be “a vital part of the ecosystem.” Can operators really play this central role?

A: That’s a really good question. I think it’s quite difficult to answer as well. The operators have traditionally been sluggish. Their bread and butter has been voice revenues and SMS revenues. To really get them incentivized to offer new services such as mobile advertising, you need a compelling business case. I’ve spoken to dozens of operators around the world. Some of them are in advanced stages of creating any-time mobile advertising organizations. Others have only one or two mobile advertising product managers. For these operators, the business case – for whatever reason – is just not compelling enough for the decision makers to say okay, let’s really invest in this.

Q: This jives with what people told me while I was conducting interviews for Mobile Advertising Research UK. As one executive at a mobile infrastructure company that counts over 300 network operator clients observed: Mobile advertising only becomes interesting for an operator when “the type of revenue they can envisage is around 2 percent of their overall revenue to 5 percent, and with an opportunity to grow to 10 percent of revenue. This is the revenue that will really make them sit up and make it work.” Another figure that stands out: GBP 28.6 million, which is what the IAB reckons was the mobile ad spend in 2008. What’s your take?

A: I can believe the ad spend for the U.K. I think the hold up is the thinking about the role of the mobile operator. We have to be clear about what they can do. In my view, the role of the mobile operator will be to provide incentives for people to use new services so that additional inventory and mediums become available to insert ads. And obviously, once those mediums become available, that becomes attractive to brands and advertisers. But, right now, it’s difficult for operators to manage their inventories. They have SMS inventory, MMS inventory, on-portal, off-portal. All of these are different systems and it’s difficult to provide brands and advertisers a consolidated view of what is available out there. So, it’s when there is a clear view of the different inventories out there and the tools to manage these inventories, and make these inventories available to third-parties such as the brands and media agencies, that I think mobile advertising will really take off.

Q: Are you convinced operators can start acting like media companies? Or are there going to be a lot of carriers that focus on access over audience?

A: The tier-1s I talk with have created organizations to manage mobile advertising. They’ve created sales forces to go out and sell inventory. So, they are already acting as media agencies and helping brands identify which inventory they want to use. But again, these are just the big tier-1 operators.

Q: Advertising is messaging – and loads of it. Or it could borrow from TV and be video-centric? We don’t know. In any case, we have more data usage – both from people surfing with their smartphones and brands that want to reach them. What is the potential impact on the network side of things? What are you seeing?

A: We’re seeing huge increase in data traffic volumes. A data tsunami is going to hit operators within the next 12-24 months. And some operators are quite oblivious to this. So, [with Mobile Analytics] we’re helping the operators to identify trends on the operational front as well. We’re saying ‘Hey, you need to do capacity planning and optimize your networks because this is going to be your traffic in 6 months or 12 months.’

Q: Let’s move to the report on North American mobile Internet trends you issued that may have got lost in the CTIA shuffle. It made some interesting points, and I understand you are about to release another one soon. What were some of the key observations and what were the surprises?

A: That report was basically based on data from one of our customers in North America. Many of the trends we saw confirmed what the market was thinking. For example, everyone is doing social networking on mobile. The top sites, as you could guess, were Facebook and MySpace.

In terms of search, we were able to also track some keywords. Something that was interesting: people – when they wanted to find Google — wouldn’t enter Google on their mobile phone and go to Google. They would actually enter ‘Google’ in a Yahoo search engine. This operator had Yahoo as a search partner. Anyway, that tells us that a lot of search use may be because of usability. It’s easier to type it [a destination] in a search box than to navigate to it on the Web.

Q: Finally – what about app stores? They’re hot. What is the value-add, if any, from analytics?

A: One of the operators we’re working with is in the process of opening an app store. They know that not all users are going to go through the apps. If you figure the iPhone app store has tens of thousands of apps and growing, users would lose patience sifting through all that. This operator wants to analytics specifically on this [operator] app store to identify the top ten apps. But it goes beyond this to include how many times have the apps been downloaded; who has consumed them; and whether the users have shared apps with other people. More importantly, the operator is providing this app store data to the application developers, so they also have insight into how their apps are being used and how many people have downloaded their apps. So, Mobile Analytics can be used to identify the audiences going to these app stores – and that can be used to build the business.

WHAT’S NEXT?

Generally speaking, the value of data is not in the data itself, but in the mashups we create when we combine it with other data stores. Put another way, the way to wring the value out of analytics is to combine it with location and demographics data, which is why Openwave is keen to feature both in its Mobile Analytics solution. Mayur tells me we can expect location in the next months. (Openwave is also gearing up to announce another customer win for its analytics offer in South East Asia.)

Likewise recommendation capabilities are moving up the list to take a center spot in Openwave strategy. As Mayur put it: The next version of Mobile Analytics will come with recommenders “bolted on.” No word yet on what the recommender will allow (delivery of content or advertising – or both?), how it will achieve this (based on item-to-item or user-to user – or both?), or how it will integrate with Openwave’s underlying Integra platform. But read between the lines, and the sharpened focus on recommendation is at least a welcome testament to the timing and importance of my upcoming GigaOM report on the same topic.

Openwave, unlike some of the gateway providers I’ve examined/profiled in this series, is also bullish about mobile search. The company demo points out that Mobile Analytics potentially improves mobile search, allowing operators to deliver relevant results individuals will find useful.

I am reminded at this juncture of a related post I wrote about the potential for operator-centric, operator-powered, operator-controlled mobile search. With the right tools and technology mobile operators can follow our virtual breadcrumb trail to optimize our mobile search (and advertising) experiences, using our actual usage patterns to give us the answers/results we will most likely appreciate.

My take: Personalization is a hot topic but personalized recommendation and search are even hotter. The space is crowding with gateway providers that are using their position in the network to give their operator customers insights into what people are doing on the network (on- and off-portal). The end-game is about helping operators make business decisions based on new subscriber behaviors and trends. Openwave is one of a number of companies in this space – but it has its eye on the prize: drilling down in the data to help operators manage bandwidth allocation, deliver targeted mobile advertising AND fine-tune recommendation and mobile search. What better way for operators to compete against Internet and search engine giants, and potentially win?

Next in the series: We discuss personalization with Novarra.

Last week, we outlined the opportunities and challenges created by the proliferation of app stores. The takeaway: app stores may have turned people on to applications and whet their appetite for new content types, but they also turn up the pressure on companies across the ecosystem (operators, OS providers and handset-makers-turned-content-providers) to make finding and buying applications/content a no-brainer.

Indeed, personalization is the new business mantra, and it goes for content/apps as well as advertising. Guest columns from Barry Smyth, Chief Scientist of Changing Worlds, an Amdocs company and recognized pioneer in personalization technologies, and Jim Levey, a former Director of Product Marketing for Search and Digital Advertising at Amdocs who has joined MSG’s roster of authors and influencers, will examine the models and mindsets required to turn personalization into competitive advantage.

In the meantime, it’s productive for us all to be on the same page, starting off with an understanding of the offers and an overview of the competitive landscape.

This week the focus is Bytemobile, a company that sits between the operator and the individual, collecting the data (such as browsing behavior on- and off-portal) that – in theory – allows its operator customers to deliver individuals personalized content (and advertising) they are bound to appreciate.

What are the practical benefits of personalization? Where does Widget Bar (software that enables operators to insert a personalized toolbar on the screen of any mobile device) fit in to the scheme of things? And what’s in it for brands? I caught up with Adrian Hall, Bytemobile CMO, to get the inside track.

Listen to the podcast here. [15:30]

WHY PERSONALIZATION?: The advance of the iPhone has impacted the space on two levels: it has highlighted the continued need for content adaptation solutions (to display Flash properly, for example) and it has increased the desire of people to experience rich-media content across all devices (not just smartphones). “So, there’s still a very strong market for the content adaptation as a class of product, but clearly as devices increase in functionality and in capability, there’s a need still to influence the way the end user interacts with data, even on a device as sophisticated as the iPhone.” To allow operators to personalize data (and brand the overall value-added services experience) Bytemobile has introduced Widget Bar. (You can view the demo here.)

As Adrian puts it: The idea is to have a personalized toolbar on the screen of any mobile device (smartphone on down to mass market device), “which offers efficient user access to services like local news and weather, enhanced search, email and social networking.”

By way of background, the Widget Bar got a bit of a boost in July when Bytemobile launched a – well – starter pack for mobile operators that includes:

• The operator-configurable Inline Portal application that intelligently brings portal content to the top of every web page.
• The Search Bar application, that provides an always-present search query box (piggy-backing the search engine preferred by the mobile operator), thus facilitating content discovery and enhancing mobile browsing.
• The Share application that simplifies the sharing of mobile web content with other users directly or through popular social networking services such as Facebook and Twitter.
• The Notifications pop-up application that gives operators a way to inform subscribers of relevant updates such as promotions and operational messages on roaming and data limits.

Connect the dots, and for Bytemobile it’s all about enabling operators to own and brand the all-important interaction between people, their phones and their peers.

APP COMPARISON: “Widget Bar is basically a clientless application window, if you like, so it helps mobile users to gain access to useful applications and personalized content of their choice.  As I said, it does this using a consistent presentation format. So, what it basically offers is a series of ‘mini-apps,’ if you like, that sit across the top of the screen of your device.” What does the use case look like? Imagine people that get access (through the carrier data plan) to apps as part of a larger offer. “Hypothetically, $10 a month would get you access to the choice of 10 applications that you could populate across the top of your device….So, you can then choose little mini-apps that are basically zero-click apps of your choice that are somewhat personalized by the operator.” The result: a populated Widget Bar across the screen of any class of mobile phone that is “updated in real time, basically in the background whenever we happen to refresh a Web page that we’re searching on as part of a session on our mobile phone.”

OPERATOR PERSONALIZATION: It all starts with Bytemobile’s Unison platform, a mobile Internet platform that enables operators to deploy fully integrated, multi-service solutions from a single node in the core data path of the network. As Adrian puts it: “We actually sit in the data path and so we get access to see how users search the Web, what advertisements they click on, [and] their browsing behavior.” This insight allows Bytemobile to build up a real time user profile of that particular user.

DRIVERS: Adrian tells me the main reason operators are interested in (and currently trialling) Widget Bar is to fight back the competition coming from Web giants and handset makers. “Operators captured a lot of their data revenue through their portals.  Now, as the walls of the walled gardens break down and portal traffic and portal revenue is reducing, we’re all going to the open Internet.” As a result, carriers are looking for ways to capture “the mindshare of their consumers rather than the consumers going off to the app store and some of the other products from Google and Apple that immediately take the consumer away from the carrier, from the carrier’s brand and the carrier’s applications.”

MOBILE ADVERTISING: “The key to effective advertising and more effective click through rates clearly is the ability to analyze the browsing behavior of particular [individual] consumers.  Because we can analyse browsing behaviour in real time, it allows us to work with the carriers and their ad providers, be it the ad networks that they’ve chosen or in-house facilities that they’ve built, to much more effectively target ads to consumers.”

PROFILING: Bytemobile’s ability to personalize content goes back to the insights it gained offering products and solutions to monitor how people use services such as video in order to implement fair use policies. “Typically when we talk to carriers, they see that 2-3% of users are typically using 50-70% of bandwidth and clearly they’re not paying for that amount.” Sitting in that sweet spot between the carrier and the consumer (monitoring video use) has also allowed Bytemobile to focus on personalization. As Adrian puts it: “It’s personalisation that’s going to end up increasing either the click through of an advert…or staying with the carrier and the value-added services that particular carrier can offer versus just going straight out to a Google or an Apple [destination], and ultimately increasing the chances of making that carrier a dumb pipe.”

WHAT’S NEXT?: In a word, execution. It’s all about helping operators implement Bytemobile’s personalization solutions. Adrian tells me operator deals are in the pipeline, but no details yet. He also reports that large-scale user experience trials conducted in cooperation with operators show the vast majority of users accessed the Widget Bar application several times per week. (No numbers from Bytemobile, so it’s not possible to quantify this “vast majority.”)

Other observations from Adrian:

• Bytemobile users reported finding navigation tools such as the Search Bar application extremely useful
• The Inline Portal application effectively doubled users’ visits to the operators’ portals
• Instant user access to the latest portal services and content, the continuous presence of the operator’s brand on the web browser, and the accurate targeting of content delivered to users all resulted in increased click-through rates

My take: Hmmm – it wasn’t so long ago that mobile search was widely regarded as a silver-bullet solution that would allow content companies/developers to present their offers within an acceptable click-distance and clinch that all-important sale. However, the usability barriers outlined in this post from my last mobile search masterclass have shifted industry focus from mobile search to tools and technologies that allow content owners/developers to employ a more proactive approach. Against this backdrop, content discovery (and the solutions to present content/apps where users can see and buy them) is back in the spotlight, all the better if these solutions bubble up content/apps to the surface that are in tune with our individual preferences. (And it’s not just about content; personalization can also be harnessed to deliver people advertising that they are more likely to appreciate.) Bytemobile is one of a new breed of companies allowing operators to connect the dots in the clues people leave behind (browsing behavior, for example) to serve up content they are bound to like and – more importantly – brand it to reinforce their value-add. Will this allow operators to do battle with Google, Apple and all the other companies jumping on the content/app bandwagon? It’s too early to call that one – but solutions such as this certainly create a more level playing field and play up the importance of personalization data only the operators can access.

No matter how you look at it (or who you ask) mobile search, the model that has effectively retrofitted Internet search for mobile devices, is riddled with shortcomings This was the message that came across in the interviews I conducted for Mobile Advertising Research UK, the presentations I and other search authorities made during the recent Mobile Search Masterclass in London, and, more recently, in the mobile search assessment white paper (Pump Up The Volume: An Assessment of Voice-Enabled Web Search on the iPhone) I co-authored with Peggy Albright. (DOWNLOAD)

Is mobile search broken? More importantly, how can we fix it? These are the questions I put to a variety of executives representing companies from across the mobile search and advertising business ecosystem. Read between the lines, and their answers – along with my own conclusions – point to areas of improvement and opportunity in mobile search.

MOBILE ADVERTISING RESEARCH UK

Primary research and C-Level interviews with agencies, brands, operators and third parties reveal mobile search is missing the mark. Their gripe: the poor quality of mobile search (specifically universal search powered by keyword queries and PageRank algorithms) is to blame for a lack of interest and investment in paid search advertising.

As a leading executive at a global brand put it: “Just between the two of us, our spend for search is by far not in the [single] digits yet – and it won’t be….We do a lot in mobile, but the basics of search are not yet at the level of sophistication consumers would expect from us.”

At the other end of the spectrum, agencies are far from upbeat about the short-term outlook for mobile search. As one managing director at a mobile marketing agency put it: “Just the way the content is indexed prevents advertisers from creating a cohesive plan to integrate search in their [mobile] advertising strategies. There is just not the volume to get in and really do some targeted search [advertising], and that’s what brands want: to make advertising personal and relevant to every search the consumer makes.”

Against this backdrop, many sources questioned whether the U.K. adspend figures for 2008 released by the Internet Advertising Bureau (IAB) – the trade body for digital marketing – and PricewaterhouseCoopers (PwC) didn’t overplay the importance of paid search advertising.

The study – a U.K. first – shows that mobile adspend bucked all market trends, increasing by 99.2 percent year on year to reach GBP28.6 million. Mobile display advertising – which includes banners, text links, tenancies pre/post roll and in-game – accounted for GBP14.2 million in 2008, 49.8 percent of all mobile advertising spend, while paid-for search advertising was estimated to account for GBP14.4 million, 50.2 percent of all mobile advertising spend.

As Harry Dewhirst, Co-Founder & Operations Director of RingRing Media Ltd., an independent media agency in the U.K., pointed out during the conference Mobile Advertising Research UK and again in a private briefing with MSG: the amount spent on paid search (from his vantage point) is considerably less than display. The reason: mobile search is “not up to scratch” and fails to deliver people “information in a digestible format as quickly and as conveniently as they need it.” (During the conference Harry raised eyebrows when he identified mobile search as a chief obstacle to mobile advertising – period.)

Harry further tells me the poor mobile search experience means fewer people use search, and that has resulted in a “lack of depth” in search terms. While the terms “plumber” and “London” might draw crowds of online searchers, they can’t pack them in on mobile – yet. “And until they do, search queries will continue to be focused on branded terms like ‘Facebook’ and ‘MySpace,’ and used as navigation.” Despite these issues, Harry reports conversion rates for search are higher than display. “This indicates a positive future for mobile search advertising, but the repeat usage and quality of results isn’t good enough yet.” (Ironically, this sentiment is echoed and documented in the summary analysis of the Masterclass below.)

But there are some bright spots. Harry, who knows mobile search inside out from his previous experience at Medio Systems, a mobile search provider, gives high marks to Taptu, a socially-assisted service that tackles issues such as poor quality results and even worse rendering by summarizing the content/search results in a page that allows people to pre-screen the results before clicking. He is also upbeat about other vertical solutions such as directory assistance search services that are designed from the ground up to give searchers what they need on the move.

MOBILE SEARCH MASTERCLASS

A summer highlight for me has been participating for the second successive year in the mobile search masterclass, a course delivered as part of The City University London’s Masterclass series. Once again I joined an impressive roster of industry authorities from companies, and once again Colin Bates, CTO of Mobile Commerce Ltd., presented some amazing insights into mobile search usage, trends and behavior.

It’s worth sitting up to take notice because Mobile Commerce, like an honest broker sitting between all the major U.K. mobile operators and all the mobile search engines, effectively powers customers’ search boxes. In a nutshell, Mobile Commerce takes the search terms people type into operator portal search boxes and federates them out to a variety of information retrieval sources to deliver a results set made up of  regular Internet search results (Google, Yahoo Microsoft), specialist mobile search results (local search and a variety of verticals), and paid search advertising linked to keywords. Mobile Commerce also offers an increasing number of content owners/publishers a similar service through its Monetised Mobile Search solution, a plug-in service that allows client companies to put a search box on their mobile site and generate revenues from paid search advertising.

As a result, Mobile Commerce has an invaluable insider’s view into what people search for and the results they receive. The bottom line: Nearly 12 months on from Colin’s last presentation and mobile search is still (!) broken.

VOLUME

The surprise: mobile search volume has doubled and in some cases tripled. However, part of the reason for this meteoric rise could be Mobile Commerce’s own success in signing up customers (such as major U.K. newspapers and Virgin Media). Colin put it down to growth in mobile publishing and the number of publishers that placed a search box on their pages. [Hmm - will more publishers take charge of content (and advertising) by controlling the search box?] And let’s not forget the impact of the iPhone and other cool handsets that make the Internet fun to surf on our phones.

What are people searching for? The stellar growth Colin sees – partly because Mobile Commerce powers mobile search for The Sun – is in a category he calls “Glamor,” a term that comprises all the hot half-nude models (Page 3 girls) featured on the newspaper’s third page.

More people are using mobile search. Are they getting what the want?

In a word, no.

Colin’s road test of mobile search services offered by Google and Yahoo (similar to last year) makes it clear mobile search has a way to go. While the search engines excel in Internet search on a mobile phone, their mobile-specific results are – well – “rubbish.” A search for directory assistance delivers a link to the media relations department for World Aids Day, and a simple search for nearby post offices delivers a list of locations no longer in operation. As Colin put it: “The tools (such as Google Maps) are great, the data is out of date.”

Why are mobile search results served up by Internet search engines so poor?

1)    Mobile robots can’t spider the “mobile Web.” There is no sure-fire way to identify a site by URL (for a while .mobi or m.sitename. was a help). The advance of the iPhone and multi-mode sites that adapt content and change markup to match the incoming device type also muddy the waters.

2)    Indexing mobile pages – where information is dynamic, spread across multiple pages and impacted by user input and user-generated content – is a nightmare to index.

3)    The existence of data silos (such as downloadable content) and the lack of cross-linking data make it difficult to rank results and power PageRank algorithms.

4)    People have little say in their search results. On the Internet what we click on (or don’t) is important feedback (an indication of what we find relevant) that fine-tunes rankings and results. We do this on mobile too, but relevant results are often too many clicks away to be seen, used or appreciated.

PERSPECTIVES

Despite the many shortcoming of mobile search, people are using it more than ever before.

What are the drivers?

For one, supply. More players offer mobile search this year than last.

All the U.K. operators offer mobile search on their portals and an increasing number of publishers have also implemented Mobile Commerce solutions.

(In fact, this flurry of activity prompted Mobile Commerce to launch its Monetised Search service in the U.S., where U.K.-based search engine Taptu has signed up as the first client. Bob Last, SVP of Business Development at Taptu, said in a statement: “Working closely with Mobile Commerce since last year, Mobile Commerce significantly improves the availability of relevant ads for our users. The U.S. is our busiest market for mobile searches at Taptu and we are very pleased to be extending our involvement with Mobile Commerce to monetise more of this U.S. search traffic.”)

Demand is also a factor.

People are using mobile search – but it’s not the way they use it on the PC. It’s more about snacking, snippets and quick answers than research and information retrieval. This is what Mobile Commerce concludes (and proves) after a thorough analysis of search terms, search results and what people clicked. Because it powers the complete process it can make the connection between what people query and what they consider a valuable (accurate) result.

The company has developed a system of some 20 categories, ranging from Single User Search (which comprises all the Long Tail terms that literally only came up once in 12 months) to Social Networking (which accounted for a 16 percent of searches over the last year).

Connect the dots, as Colin did, and specific categories (such as Social Networking) are about navigation. In other words, people are typing them in order to find the mobile site. This is further supported by the dramatic dip in searches for Facebook plummet right around the time the social network launched a proper mobile property.

REVENUE

Mobile search may broken but paid search advertising – at least for a few categories – is paying dividends. Specifically, the categories Adult, Games and Personalization (downloadable mobile content) received the largest ratio of clicks against paid search adverts in the results set.

Read between the lines, and we have a confirmation of the pivotal role of paid search advertising in content discovery (a trend I have tracked and documented in articles such as this one for New Media Age – subscription  required).

Why should mobile content companies harness paid search ads to promote their content? Because it works. As Colin put it: “The mobile search model is broken, and publishers have very little control over how their sites appear in the results set – if at all.” In practice, using advertising – specifically text and banner ads – enables content discovery and drives results. It’s also cheap discovery since (at least in the U.K.) CTRs for display ads have tumbled from GBP 15 per CPM to “around GBP 5.”

The avalanche of mobile content – and now mobile apps – turns up the pressure on publishers and developers to rise above the noise and make their stuff findable and buyable. Until companies fix the bugs in mobile search, display and banner ads remain the only sure-fire way to get the message out.

BETTER MOBILE SEARCH

But publishers and brands don’t have to limit their focus to the usual suspects (Google, Yahoo, Microsoft). The real excitement is in search tools and technologies that make the most of mobile and even harness other people to improve the overall experience.

An example Colin offered is Shazam, which he described as “mobile content search without the box.” The phenomenally popular mobile music discovery provider grew from 20 million users (in September 2008) to 35 million worldwide (in February 2009), with over a million tracks now being tagged every day across the world. (Release) It has deployed by 75 carriers across 60 countries, and is a popular application in the Apple App Store, the Android Market and the BlackBerry App World.

In Colin’s view, “mobile-specific search tools” that enable made-for-mobile search (as opposed to universal Internet search) are bound to improve mobile search and make money for the companies that develop them.

In my own Masterclass presentation (and ongoing mobile search research) I have taken it a step further, identifying 10+ categories of mobile search and assembling a list of super-cool companies harnessing context, location and the wisdom of crowds to improve the precision of search results and the quality of our mobile search experiences.

A welcome addition to the list is Alabot, a mobile search provider based out of Pune, India, with offices in Kuala Lumpur and London. I first met Akshat Shrivastava, Alabot founder, at a mobile search conference, where I had the pleasure of presenting him with the Bronze in the category Best Technology Innovation – Software. Earlier this week Akshat sent me a DM via Twitter (@peggyanne) with the great news: Alabot has secured funding from a global innovation fund and sealed a deal with a Malaysian mobile operator to develop a multi-lingual (English, Bahasa, Chinese, Tamil) mobile content vertical search service.

The text search service will start off serving up ringtones and wallpapers from the operator’s online content stock, or “low hanging fruit” Akshat tells me is just the beginning. As he put it: “Content services that require a syntax or Internet access aren’t getting traction [in that region] because they are not intuitive or interactive.” Moving forward, Akshat tells me plans are to extend the service to other content verticals and expand reach via deals with several OEMs. Rock On!

SEARCH AS CONVERSATION

Strong demand for more interactive (translated: natural language search services) isn’t limited to emerging markets.

In North America, ChaCha, a people-powered search service that uses specially trained individuals ChaCha calls “guides,” has answered more than 150 million questions via mobile phones and the Internet, making it one of the leaders in SMS search.

Intrigued by the power and potential of voice search on the iconic iPhone, Peggy Albright and I recently completed Pump Up The Volume: An Assessment of Voice-Enabled Web Search on the iPhone, a performance analysis of voice-enabled mobile search services offered by Google, ChaCha and Vlingo (a spoken interface to the Yahoo search engine). Download the free white paper here.

A chief finding: ChaCha “proved superior” to the two other voice-enabled search options for the iPhone. Specifically, ChaCha proved to offer exceptional results, with its human guides interpreting the search query accurately in the majority of cases.

To be clear, the study was not a road test of speech recognition technologies. To evaluate the overall performance of voice-enabled mobile services offered by ChaCha, Google and Vlingo for iPhone with Yahoo!, the researchers asked a series of 18 queries representative of six typical mobile search categories (Navigational, Directions, Information Local, Information General, Social, and Long-Tail). For each query the researchers evaluated nine performance characteristics including response time, results accuracy, voice recognition accuracy, number of results received, keytaps required, relevancy of the result, location awareness, use of advertising, and presence of other value-added features.

According to the study, ChaCha interpreted natural language search queries, that is, queries asked as questions, accurately in 94.4 percent of the tests and delivered an accurate search result in 88.9 percent of cases. The Google voice recognition technology interpreted queries accurately in 16.7 percent of tests and delivered accurate search results in 22.2 percent of tests. The Vlingo for iPhone voice recognition technology correctly interpreted queries in 72.2 percent of cases and delivered accurate results (via Yahoo!) in 27.8 percent of tests.

A clear finding that emerged is the importance of people-power. As Peggy Albright pointed out: “The use of human agents [by ChaCha] to help interpret spoken queries and conduct searches makes a positive difference in the quality of results delivered when compared to traditional search engines that use algorithmic software to find requested documents or information on the basis of keyword matches.”

In the report I also identified a key advantage ChaCha has over its competitors: Its keen focus on social search, an approach that effectively infuses human preferences and human judgments into computer algorithms to pinpoint truly relevant information and potentially better answers.

Beyond tipping the scales back in favor of results that are relevant rather than search- engine optimized, social search also lays the groundwork for a conversation with people on their terms, paving the way for the delivery of mobile advertising that is relevant and more likely to be appreciated.

MY TAKE:

Universal mobile search has significant shortcomings, weaknesses that brands and agencies tell me has convinced them to put paid search on the back burner. (There are exceptions: Colin from Mobile Commerce reminds us that for some segments – specifically mobile content – paid search is a potent means to encourage content discovery.) We have a choice: we can wait for providers to improve universal mobile search, or we can harness tools and technologies to deliver a better experience NOW. An obvious and excellent alternative is social search, often called “people-powered search” because it harnesses people to deliver results tailored to searchers on the basis of who they are and what they like. The interviews and insights collected in this analysis outline where mobile search misses the mark and reveal a huge opportunity for companies (such as ChaCha) that give a personal touch to search results (a perfect fit with the mobile phone, which we’ve already established is an intensely personal device).

It’s still in the early days, but the place and the power of people in mobile search is clear. As the worlds of mobile search and mobile social networking collide, they produce opportunities for companies to tap the community – both implicitly and explicitly – for much better quality results and the delivery of much more relevant advertising.

Disclaimer: The complete report is available for free download from MSearchGroove. This white paper is published by MSearchGroove. It contains the findings of independent research and analysis carried out by Peggy Albright, Albright Communications, and Peggy Anne Salz, MSearchGroove in January 2009. The research methodology was developed by Peggy Albright. The research was sponsored by ChaCha. The opinions expressed in this white paper are those of Peggy Albright and Peggy Anne Salz, and do not reflect the opinions of the organizations referenced in this paper.

Related reading:

Context, Social Media, And Cool Interfaces Rock Mobile Search; MSG Teams Up With mTrends To Map Out The Brave New Landscape

Mobile Search Masterclass: How Google & Yahoo Really Measure Up; Is Paid Search The Path To Discovery?

Mobile Social Search Makes Its Mark; Will Group Searching, Sharing & Collaboration Take Social Networking To The Next Level?

EXCLUSIVE & EXPLOSIVE: New People-Powered Mobile Search & Advertising Solution Puts Mobile Operators Back In The Driver’s Seat; Will Search Giants Have To Watch Their Backs?

Will Tapping The Wisdom Of Crowds Outsmart Mobile Search Giants?

In brief: An analysis of what Blyk’s partnership with Vodafone Netherlands really means, an exclusive Q&A with

It’s been a bit quiet at MSG as I finalize the plans and partnerships that will transform MSG into a media company and lay the groundwork for an ambitious mobile marketing publishing project that has already earned the endorsement of several major industry organizations.  (More in a press release soon via RealWire, a global news release distribution service and MSG partner that, like the online media industry that is its focus, is always-on, always-connected and always professional, which is why I can recommend them so highly.)

But I couldn’t end the week without posting an analysis of the exciting (but not unexpected) news from Blyk, combination mobile engagement media company, mobile advertising startup and MVNO, that it had signed an deal with to roll out its branded service in partnership with Vodafone Netherlands and to share revenues with the operator.

Connect the dots, and Blyk has executed on the game-changing strategy that Antti Öhling, Blyk co-founder and CEO U.K., outlined in May in this exclusive Q&A. In it he provides solid logic for “making the switch” from MVNO (a model he called a “proof of concept”) to youth engagement media. The reasons range from scale and speed (both accelerated through partnership with operators) to the ones that matter most to advertisers: reach and engagement.

As Antti put it: “An MVNO means that you have to make up-front heavy investments. We needed to do it in the U.K. in order to get the whole machinery working. We needed to have access to all the tools that the operators have in their server rooms. Now that we understand how to use it [technology] we know how to help them. We know exactly how they can combine operator infrastructure with our ad engine and campaign management. We can make every campaign pixel perfect but what’s more important is that they [campaigns] are extremely relevant to the receiver. We saw the MVNO model as too slow for growth. If we partner with operators, we can triple or quadruple the speed, and reach the scalability that many advertisers are looking for.”

And while we’re reviewing the milestone statements from this Q&A (opinions that have new and significant meaning in view of the Vodafone Netherlands partnership), allow me to bring your attention to the one from Antti that speaks volumes (literally) about why operators would/should tie up with Blyk for a Blyk-branded service in the first place. In a word, brand.

As he put it: “Blyk is a simple end-to-end proposition that covers everything from ad platform, campaign management, user experience and audience management to technology.  Sometimes when I discuss this with operators, I say, ‘Think of Blyk as a Coke.’ as this example makes our role easier to understand. We have the recipe and we have the brand. People understand Blyk; young people understand what it means when we come to a country.  The recipe is how you make it work.  The operators have the factories for making all the refreshments they need, and they have their existing distribution channels. Basically, they have the works. But if they bring Coke in there, they can get so much more volume and so much more value. It’s a lot more interesting – and lucrative – to have Blyk as part of the operator offer. In other words, they can expand their reach to offering another well-known product.”

EXPERIENCE EXPERTS

Jonathan MacDonald – friend, esteemed colleague and, importantly, an architect of Blyk strategy – highlights another ace that plays in Blyk’s favor as it enters into this and other partnerships with mobile operators: breadth of offer.

Based on a background briefing with Antti Öhling, Blyk co-founder and CEO U.K., Jonathan pieces together what he calls the “Blyk partnership Blueprint” (which he shares in this post).

The model:

1)    Position yourself as an MVNO (as Blyk did) to perfect the process of linking brands with people. As Jonathan, an eyewitness to this stage of the company build-out observes: “Over time there was constant improvement of processes and tools which all connected to creating a true experience for Blyk members and creating the world’s first network as a media.”

2)    Productize this offer. Create a comprehensive capabilities mix whose components (in the case of Blyk) include: “Blyk brand, Blyk user experience, Blyk approach, Blyk audience management and of course, Blyk advertising sales.”)

3)    Partner with mobile operators. Use the existing infrastructure and capabilities of the mobile operator, experts at customer acquisition, billing and delivering great service.

Intrigued by this model, I caught up with Pekka Ala-Pietilä, Blyk co-founder and CEO, earlier this morning to deep-dive into Blyk’s real business objectives and the real value of brand in the scheme of mobile advertising. (My personal thanks to Irene Nyberg, Blyk Head of Analyst Relations and International Press, for arranging this briefing on short notice.)

AN EXCERPT OF THE Q&A WITH PEKKA ALA-PIETILÄ

Q: What have you achieved in the U.K. and how will you bring this to bear in your partnership with Vodafone Netherlands and others in the pipeline?

A: There are three elements. We have developed the capability to make ads relevant, that has allowed us to create an opt-in audience that want to receive this advertising. Beyond this, we have changed the whole context of advertising. Advertising ceases to exist because it is perceived as content. And that is one of the great aspirations of advertisers: to get to a level of relevance where what they send is perceived as valuable information, valuable content and important social currency. The fact that the audience responds positively to this response is reflected in the third element of this: our net advocacy scores. [By way of background, Net Advocacy is a measure of the volume of positive and negative word-of-mouth.] With over 40 percent, we’re at the same level as YouTube and Facebook. That is important for advertisers. Net advocacy is high and so are response rates. They have stayed at 25 percent for over 20 months now. [NOTE: Some 200 advertisers, including major brands such as Coca-Cola, L'Oreal and Sky, have run some 2,500 campaigns to date, reporting an average response rate of 25 percent.]

Q: You have achieved brand awareness without yourself spending on advertising and promotion. It worked in the U.K., but what will be the strategy for other countries? And how do you quantify your brand strength?

A: We believe the Blyk brand has several facets. The consumer-facing brand has the capability to spill over. Consumers are connected and can find out about our brand on the Internet or from other sources, so we believe that is how awareness will continue to grow. Our brand also has a great crossover effect when it comes to advertisers. We work with all six major advertising agencies and a large number of international and global brands. Finally, our brand is known to mobile operators who know what we achieved in the U.K. and what we plan to do in The Netherlands. Many forget that we have successfully recruited youth, the most difficult audience segment to reach because you have to get to them through the clutter of other media. We did this because youth is an extremely important segment for advertisers.

Q: The news is the partnership. But why not just go it alone?

A: Mobile advertising is not a technology game. Technologies can be bought. Of course, you need to have a good technology, and we have it. But it comes to the ability to deliver a seamless end-to-end media experience, which is why we are a media company. Operators are telecom companies and all the corporate DNA and KPIs [key performance indicators] are telco-driven. In the model [Vodafone Netherlands partnership] the operator brings the telco capability, the infrastructure, the billing and the ability to acquire customers and on a mass scale and feed that into an opt-in database that you need to make advertising work. We bring the audience management – the member experience – and we manage it for them. We bring the processes, how the media works between the members and the advertisers; and we bring the technology and the ad sales force. All this means we can get off to a flying start, and that’s a great benefit for operators.

Q: You have a kind of turnkey solution here; one that you say gets you off to a “flying start” when you move into a new country. What countries are on the roadmap?

A: We have a model that doesn’t only allow us to grow fast in a country. We can roll it out in number of countries in parallel.

Q: Such as?

A: We are moving in Europe and Asia. One of the guidelines we follow is the interest shown by advertisers, the markets they think are important. Asia is where broadband has not and never will take off to the same level that it has in Europe. There mobile will be THE digital media. There is no other digital advertising channel available.

Q: We hear that a lot – but why is advertising the major revenue source for every mass media except mobile? And where are the mobile operators? My own mobile advertising research (Mobile Advertising Research U.K.) revealed value chain confusion is to blame, along with a lack of awareness and education. What’s your take?

A: For one, the industry has tried to take the online experience – such as search and banner – and apply it to mobile. We have not yet come up with an adaptation that is right for the mobile context. It’s the same as in the 1990s, when we learned that you cannot force mobile on the Internet and saw that WAP didn’t work.

Second, operators have taken a purely technology approach. They have brought in multiple platforms, in some cases two, three, even four technology platforms, and none is generating revenues. So they have gone for piecemeal and not complete solutions and it’s only a recent revelation [among operators] that this isn’t going to work.

But awareness is changing and that will sharpen the focus on mobile advertising. Another development that has raised the stakes is the intention of the Internet companies – Google, Apple, Microsoft, Nokia and others – to make money and a business out of mobile advertising. So, there will be an interesting increase of efforts and tensions, and this will create an increased sense of urgency on the part of the operators to put more effort into mobile advertising. There will be a battle between players to decide who will be first to create the foundation and grow to become the game-changer in mobile advertising.

Q: My own research also revealed a growing concern that the number of mouths to feed in the value chain exceeds the revenues to share. How many mouths are in your value chain?

A: We have only three mouths to be fed: agencies, operator and us. So, there is more than enough to be shared and go around. If the value chain is a puzzle then, you are right, there are too many players that need to be taken care of, and you have more companies than revenues to go around. On the topic of costs, we can partner in way that the incremental cost for an operator to actually build this capability from the technical side is low. The production cost and what’s need to achieve economies of scale for producing [advertising] messages is also low. On top of that the incremental cost for us to connect [our media offering] with different operators is again low. So, when you look at the cost competitiveness of different alternative value chains or solutions – the one we have built is almost unbeatable. There are revenues to share and the partners involved [Blyk and the operator] already have an optimized cost structure.

Q: Lastly, a look back to your off-portal play. You have a partnership with Velti and a sharp focus on content portals and providers. What does this tell us about Blyk objectives? Some could argue this conflicts or that you could be spreading yourself too thin…

A: This is not a zero-sum game. That model only applies when the market is stagnant – but on the mobile side – content and consumption the market is on a growth curve. What happens off-portal – and promoting it – is a way of helping acquaint people with mobile and encouraging them to use services and content, and that is a benefit for everyone. A parallel is i-mode. There are open and closed spaces – and helping both to grow is a win-win for everyone.

Q: It’s about content and services. But what about apps? Companies tell me they are excited about apps and getting in now with advertising schemes and strategies. Is Blyk going to jump aboard the app bandwagon?

A: We will have an aspect in our business which will definitely, and in due course, be aligned with the elements you mentioned. Having said that, we don’t see the need to rush to the app stores – especially when our core business has so much potential. We have more then enough work and opportunities just focusing on what we do.

WHAT DOES THIS ALL MEAN?

My take: Connect the dots, and Blyk has its eye on the prize: developing the capabilities – in partnership with mobile operators – to be a game-changing engagement media in reach and response.

It’s also about leveling the playing field and helping mobile operators understand the terrible truth: mobile operators are no longer in the access business and focusing on growing subscriber numbers obliges them to overlook the very opportunities (such as mobile advertising) and value creation opportunities that Internet brands are rushing to embrace.

Indeed, let’s not forget how bullish Google CEO Eric Schmidt is on mobile advertising. In August 2008 during a guest spot on CNBC’s “Mad Money with Jim Cramer” he stated: “Over time, we will make more money from mobile advertising. The reason is because the mobile computer is more targeted. Think about it–you carry your phone everywhere; it knows all about you.”

But it’s more than a play to make sure the Internet – where network operators (who owned the networks) and media companies (that owned the content) lost out to Internet giants such as Google – doesn’t repeat itself.

Mobile has to be different, which is why the partners (Blyk and Vodafone Netherlands) have also agreed to maintain the Blyk brand to their mutual benefit. (Makes sense… Why start with a new brand when Blyk already has a high net advocacy rate and high profile with agencies and advertisers?) Against this backdrop, a Blyk brand in the arsenal is a great way to jumpstart a youth-focused mobile offer wrapped in a proven media model brands and agencies understand. Now it’s up to the partners to turn it on and turn up the volume (literally) to build the opt-in database of members that will attract the brands.

But does it have to stop with a youth brand? I doubt it. A look under the hood a the breadth of the Blyk offer tells us this is a turnkey solution that clever operators could brand and turn on for other customer segments that advertisers want to reach (other age groups or illusive prosumers, for example).

And why not?

After all, the solution is the same (Blyk built it); the value chain is manageable (always and only three mouths to feed); and a raft of recent research reports tell us people everywhere respond positively to mobile advertising that is relevant to their interests and respectful of their right to co-create their advertising experiences. (Or at least they have to have that option. No doubt the 90/10 rule that holds for the Internet – that 90 percent are lurkers and 10 percent are contributors who get involved – goes for the mobile Web, but it’s best to ask permission all the same, and it’s a great way to gather the demographic data that so far only the social networks can.)

And if this sounds far-fetched then consider a surprise finding that emerged from the interviews that fed into Mobile Advertising Research U.K.: a growth opportunity lies in building the capabilities mix to improve audience segmentation and deliver demographics brands and agencies know from other media.

From the report: “However, this opportunity also represents one of the greatest challenges to mobile operators. While they wield powerful data about their customers, many operators have not yet structured their organizations to deliver this in a form that brands and agencies appreciate. As one executive at an application provider put it: ‘Operators must be able to segment the audience into media segments that make sense. Till now they haven’t done a good job at that.’”

Maybe the Blyk Blueprint shows the way…

***

RELATED READING

·       Blyk: Inventory Doesn’t Make Mobile Operators Media Companies; Why Mobile Advertising Must Be Relevant

·       Ad-funded MVNO Blyk: Alive & Kicking – AND Coming Exclusively To MSG

·       Mobile Advertising Success: Orchestrate Don’t Dominate

·       PODCAST: Blyk COO Leif Fågelstedt On Stats, Response & Competitive Landscape; Mobile; Does Blyk Break The Mould?

·       Podcast: Blyk COO Leif Fågelstedt On Mobile Advertising,

But the real news is Pump Up The Volume: An Assessment of Voice-Enabled Web Search on the iPhone, MSearchGroove’s new-release white paper assessing the performance of voice search on an iPhone offered by ChaCha, Google and Vlingo (using Yahoo!), which you can download here. The report is especially timely, coming on the heels of today’s announcement by Google that it has fine-tuned the mobile app versions of its Google Voice service for Blackberry and Android. (More on the user experience via this detailed post at GigaOm.)

The top-level findings: ChaCha, a fast-growing SMS mobile search service available in the U.S. in the industry, “proved superior” to two other voice-enabled search options for the iPhone: the Google Mobile App with Voice and Vlingo for iPhone, a voice enabled application that allows users to direct their spoken queries to Google or Yahoo! (For the purposes of this study Vlingo provided a spoken interface to the Yahoo! search engine.)

ChaCha proved to offer exceptional results, with its human guides interpreting the search query accurately in the majority of cases. According to the study, ChaCha interpreted natural language search queries, that is, queries asked as questions, accurately in 94.4 percent of the tests and delivered an accurate search result in 88.9 percent of cases. The Google voice recognition technology interpreted queries accurately in 16.7 percent of tests and delivered accurate search results in 22.2 percent of tests. The Vlingo for iPhone voice recognition technology correctly interpreted queries in 72.2 percent of cases and delivered accurate results (via Yahoo!) in 27.8 percent of tests.

My personal thanks to esteemed colleague and associate Peggy Albright, the study’s lead analyst and principal author, and Bill Meisel, editor of Speech Strategy News and a leading authority on market and product opportunities created by the maturing of speech technology. Bill is also the president of president of TMA Associates and I look forward to showcasing his work and ideas on MSG soon.

Tomorrow: More report findings and surprising observations on the dismal state of mobile search.

Disclaimer: The complete report is available for free download here. This white paper is published by MSearchGroove. It contains the findings of independent research and analysis carried out by Peggy Albright, Albright Communications, and Peggy Anne Salz, MSearchGroove in January 2009. The research methodology was developed by Peggy Albright. The research was sponsored by ChaCha. The opinions expressed in this white paper are those of Peggy Albright and Peggy Anne Salz, and do not reflect the opinions of the organizations referenced in this paper.

Regular readers will recall that MSG was commissioned to conduct Mobile Advertising UK, a research project research endorsed by the Interactive Advertising Bureau (IAB) and the Mobile Marketing Association (MMA), to expertly document the state of the mobile advertising industry in the U.K. and identify growth opportunities in the emerging mobile advertising marketplace. The report – which combines valuable consumer insights gathered by ÆNEAS Strategy Consulting and Management (coordinated by my esteemed colleagues Tarik Fawzi and Atva van Zanten) and qualitative research based on 20+ interviews with operators, enablers, agencies, and brands contributed by MSG – will be formally released in July.

In the meantime, allow me to share some of the key findings and data points based on an online survey of 1,000+ UK mobile users. (And please follow along in the complete presentation below via SlideShare, and listen in to this audio interview via The Really Mobile Project, where I put some of the stats into perspective.)

At a glance:

• Today the mobile advertising market in the U.K. totals nearly GBP 30 million ($48 million).
• Mobile advertising accounts for only 0.16 percent of the total advertising market – which is where Internet advertising was in 1998.
• ÆNEAS Strategy forecasts that mobile advertising will see accelerated growth in four years and so account for a significant portion of advertising spending. Drivers include: A calculated growth rate of 99 percent in 2008 vs. 2007; the overall shift towards digital advertising; and increased demand for targeting, reach, and a medium that -like no other – allows advertisers to identify and track unique visitors. (For more on this unique capability and the benefits I encourage you to read my own road test of mobile analytics solutions.)
• Only 32 percent of those surveyed have a positive attitude about receiving advertising on their mobile phone. However, 64 percent said they would accept advertising is they are properly incentivized, and 70 percent said they would accept mobile advertising if they are incentivized AND in control.
• The majority of those surveyed felt 5 advertising messages per day was the limit of what they would accept.

Unsurprisingly, youth are most familiar with mobile advertising channels (specifically rich media such as MMS and in-game advertising (approaches we know from the likes of Unkasoft). What’s more a whopping 84 percent of youth surveyed has a positive attitude toward mobile advertising if incentivized. The bottom line: Acceptance of mobile advertising is right up there with TV and other more traditional media IF we can get our head around what incentives to offer and develop the mechanisms that put people in control.

No clue on the right incentives, but it’s not a given that companies need to offer cash to capture people’s attention. In the fireside chat I recorded with Rory Sutherland, Ogilvy UK Vice Chairman, we discuss the value of branded utilities and life-simplifying services. Will people accept advertising if the pay-off is less stress/more convenience? It sure looks that way!

Rory Sutherland audio interview

A highlight for both me and the audience was the entertaining and educational fireside chat with Rory, whose interest in -well – us and the finer points of behavioral psychology brought much-needed balance and big-picture vision to the discussion. As he points out in this recent opinion column in New Media Age: The job at hand is to use ideas to turn human understanding into business advantage. During our interview he made it clear that mobile is a medium perfectly suited to achieve just this goal. (Listen to the audio interview here. It’s 28:40 – but time flies when you’re having fun – and this sheer genius!

A few excerpts that made us think:

YES WE CAN!: Mobile can change people’s behavior – primarily because it takes the heavy-lifting out of doing things we might not do otherwise. Case in point: Charity. A moment of “epiphany” for Rory was the huge response to SMS campaigns asking for donations, although we have assumed that youth is not a demographic to give so generously. As he put it: “If this technology can change behavior that significantly, then who cares how good it is at advertising. Advertising is about changing opinions as a half-way house to changing their behavior.” The bottom line: If you can change people’s behavior from the get-go with mobile, then it deserves a top-notch spot in our campaigns.

LIFE-SIMPLYING: Rory’s message: Don’t dismiss branded utility because it’s unglamorous. Being brandedly useful is key. (And here is an example from Rory’s Twitter feed that illustrates this approach. The IBM Scout is a branded app that helps people get the most out of the Wimbledon 2009 Championships, providing live coverage of just about everything.

COUCH POTATOES: Let’s face it – many of us are. Rory figured this out when he was watching a line of cars at a drive-in ordering fast-food. Not one got out of the car to order at the counter – even though it was empty. Connect the dots, and it’s clear we are all a bit lazy. Apply this observation on basic human behavior to mobile and you have a powerful combination indeed! We will likely reach to the medium at hand (the personal device we have with us at all times) because it’s more convenient. “Channel preference almost trumps brand preference.” Some people may prefer Pizza Hut, but if they can order from Dominos by text, then they will likely switch for this reason. The bottom line: “Modality and modal preferences seem in a weird way to trump other things.”

WHAT’S THE POINT?: We have lost sight of what mobile can do. (A point that also came out in the research I conducted.) We’re hung up on old models and enamored of new technology, and we are missing some big opportunities. Imagine using text campaigns to encourage impulse savings instead of impulse buying. Or how about a brand that simply harnesses mobile to improve listening? As Rory pointed out: “Advertising is talking and listening. That’s a perfectly reasonable form of marketing, and mobile brilliant and you can do it in real-time.”

METRICS: We have become prisoners of our own metrics. To show us how ridiculous our obsession has become, Rory compares media buyers to alcoholics. “Alcoholics buy booze on a single metric: How much alcohol do I get per pound (GBP), and this is how media buyers buy media.”

MOBILE MATTERS:  “Mobile has been the medium of first resort and dangerous to neglect it which is probably why Google has been scared. Search has been the first place you go on the Web and mobile preempts this in some respects.”

By way of background, Rory’s bio:

Born in Usk, Monmouthshire in 1965, Rory read Classics at Christ’s College, Cambridge, before joining Ogilvy as a Graduate Trainee in 1988. After 18 months spent as the world’s worst account handler (as a desperate remedial measure he was once booked onto a time management course, but got the date wrong) Rory became a copywriter in June 1990. He has worked on Amex, BT, Compaq, Microsoft, IBM, BUPA, easyJet, Unilever, winning a few awards along the way. He was appointed Creative Director of OgilvyOne in 1997 and ECD in 1998. In 2005 he was appointed Vice Chairman on the Ogilvy Group in the UK in recognition of his improved timekeeping.

By an amazing stroke of luck (his brother is an academic) Rory first used the Internet in 1987. Hence he had the advantage in 1994 of knowing what it was and what it might do a few years ahead of many colleagues. Most people would have combined this knowledge of marketing and technology to make a fortune; not Rory. Instead he became the first Briton to have his credit card details stolen online, thereby losing £22.45.

In his spare time, Rory collects self-aggrandizing job titles. He was President of the Direct Jury at Cannes in 2007, and was elected President of the Institute of Practitioners in Advertising in 2009. He is also the Technology Correspondent of the Spectator, the world’s oldest English language magazine. At quiet moments in the proceedings over the next few days you may like to pay a furtive visit to his blog at http://snipr.com/da9bq

Rory is married with twin daughters of 7 (Hetty and Millie) and lives in the former home of Napoleon III in Brasted in Kent. Unfortunately in the attic.

Listen to the podcast here.

IS THE APP INDUSTRY WORTH NEARLY $7 BILLION? Will Apple do nearly a billion dollars in revenue in its first year of the App Store? While the exact numbers are debatable, you can’t ignore the monster success Apple has had with its store (which also drives device sales, by the way). How much money has Apple made? This post, titled Apple has made no more than $20 – 45m in revenue from the app store, gives us a figure. One I might add is not too shabby for a product yet to see its first birthday. What makes this more remarkable is that Apple has captured between 1-2 percent total market share worldwide (including feature phones), and only 10.8 percent share worldwide in the smartphone segment. Few (save Juniper) have taken a stab at valuing the total app industry.

StatCounter’s recent announcement that Opera Mini surpasses the iPhone’s Safari as the most popular web browser for mobile phones is testament to the potential of the greater industry. Opera Mini is the most downloaded Java application of all time. So, while I am excited about the enthusiasm for the iPhone, I find the conversation is missing a big-picture perspective. The question we should be asking is: What is the total app market worldwide really worth? After all, Opera Mini’s success story underlines the potential of the app market beyond just the iPhone.

So, allow me to take a shot at valuing the total app industry, worldwide, for pay-apps (apps you pay to own on your phone).  This is the total value excluding Of course, we have to exclude free apps like Opera Mini.

In a nutshell: If Apple can do nearly $1 billion in sales its first year and has 10.8 percent smartphone market share worldwide, how much is the total smartphone app market worth?

This post from AppleInsider tells us that Apple could do $777 million in App Store downloads in 2009.

A 10.8 percent worldwide smartphone market share implies that the total mobile app market is $7.2 billion, if all smartphone users spend as much on apps as iPhone users do. We know that this won’t be the case. A much more likely scenario is one in which smartphone users will spend far less.

So, let’s assume users with these handsets (other than the iPhone) spend half (50 percent) of what iPhone users on App downloads. Now let’s do the math.

$7.2 billion is the extrapolated industry valuation of direct revenue from apps if consumers spent as much on apps for other platforms as they do the iPhone. Let’s take $7.2 billion minus $777 million (iPhone app share), and multiply that by 50 percent. That gives us a valuation of $3.2 billion for the non-iPhone app market, or $4 billion total, including the iPhone.

($7.2 billion – $777 million) * 0.5 = $3.2 billion non-iPhone app market.)

Given these assumptions, the total addressable market for non-iPhone smartphone users is approximately $3.2 billion in 2009 alone. This, of course is direct app revenue, and does not include advertising, in-app sales, carrier data revenues, feature phone app sales, and other yet-to-be-developed revenue models.

What does this figure represent? Is this pent-up demand in search of a marketplace? It sure looks like it. In any case, the number is staggering, and why this fact hasn’t gotten more attention is surprising.

But I can tell you from my experience at Opera, the success of the iPhone app store is great for the industry. Apple’s app store (although benefiting from massive multimedia marketing campaigns) is the proof-point our industry needed to see its own much greater potential. Apple gets high ranks for making the job of marketing or selling an app that much easier. Mainstream consumers now realize it’s not rocket science to load an app on their phone. Now it’s part of an every-day routine for many mobile users.

Apple has created a market, but does it dominate it?

AdMob’s Mobile Metrics Report recently released compares mobile Web usage to market share of mobile devices. As this chart from AdMob shows, the iPhone literally tops the charts for mobile Web usage – and that despite the fact the device only accounts for 10.8 percent market share of devices (according to Gartner’s latest estimate).

Symbian is next, followed by RIM and Windows. With the launch of the Palm Pre, greater penetration of Android devices soon to come, and Microsoft opening its Windows Skymarket app marketplace, it’s a safe bet that consumer spending on apps on other platforms might total half of what iPhone users spend on apps (If you disagree, please make your case for lower estimates in the comments below, or email me – ben@mobspot.com .)

Let’s put a growth-figure in here. If we accept the figures from Ovum, which predict 15 percent per year growth for smartphones, then you end up with an app industry worth nearly $7 billion.

Not bad. We are excited about the App Store concept, which has taken much of the pain out of discovering and buying apps. Now is the time to get equally excited about the opportunity for apps on all platforms.

And why shouldn’t we be excited? Apple’s App store has caused a shift in consumer behavior. It has captured our interest (even passion), encouraged us to explore the mobile Web, and put downloading and purchasing apps central to our daily mobile routine.

Where does this leave Apple?

It may be riding the cool factor now, but where is it written that cool apps will only be created for the iPhone? I’m confident developers are already working on more great apps for other platforms.

Apple also doesn’t have a monopoly on delivering a great consumer experience. I’m sure developers are hard at work coming up with new approaches that likewise set the bar.

My take: Apple has created a market. But it has also paved the way for some fast followers to follow suit – and even go one better. I’m excited about the avalanche of apps we’re sure to see available across all platforms, and the impact on mobile industry and consumer behavior at all levels. What do YOU expect?

About the author:

Prior to founding Mobspot, Ben was Director of Global Marketing at Opera Software, where he led multiple record-setting product launches of Opera Mini. Opera Mini is the most downloaded mobile application in the world. He has a BA from the University of Washington and an MBA from Copenhagen Business School.

The bottom line: It’s encouraging to see traction for this particular approach to mobile search. Peggy adds: The question remains: Will mobile-only search, which essentially promotes a subset of wealth of content/apps/stuff out there, continue to flourish? Or will it be Web search scenarios, enabled by the usual list of suspects all over again. I have some positive views on the potential of social search in mobile, and share these via podcasts (such as this one) and my contributions to mobile search white papers.

And while we mull over the prospects for mobile search, I invite you to consider the graph below from StatCounter Global Stats (based on aggregate data collected by StatCounter on a sample exceeding 4 billion pageviews per month collected from across the StatCounter network of more than 3 million websites) showing the companies that lead in online search . Charles Knight – my esteemed colleague and the “voice of alternative search” at MSG partner site AltSearchEngines - has launched a contest and asks: What is the one word that best describes Google’s lead? (Google is the read line at the top.) “Alarming” is my pick…

Since AltSearchEngines doesn’t focus on mobile search (which is why we have partnered), allow me to share the StatCounter Global Stat chart for mobile search, and likewise ask your views. Why does Google lead the pack? (Particularly when the mobile experience offered by Google is known to be unsatisfactory…) What do YOU think?

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OPERA BROWSER EDGES OUT iPHONE IN MAY, according to Web-analytics firm StatCounter.  The Norwegian browser firm Opera Software saw its mobile browser surpass the iPhone’s popularity last month. Based on aggregate data findings on a sample of over 4 billion page views per month, the study said 24.6 percent of Internet pages downloaded to mobile devices went through Opera’s mobile browser, and 22.3 percent through the iPhone. Source

The bottom line: Although Opera would likely have lost out if the iPod Touch had been counted, these figures are still significant. It can also be read as an indicator of BlackBerry’s mobile Internet dominance.  The American smartphone is widely perceived as THE corporate device, so while Internet appetite might wane after some time for the casual user, maybe it’s BlackBerry’s leagues of loyal prosumers that keep Opera that little bit ahead of iPhone.

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MOBILE ADVERTISING IS EXPECTED TO BE WORTH $5.7 billion by 2014, according to Juniper Research. The report says a need for customer engagement and a quantifiable return on investment will drive growth in mobile advertising, but brands are still doubtful that “mobile has sufficient reach to warrant substantive ad spend.” 

Mobile will still account for only 1.5 percent of total global ad spend by 2014. Jupiter points out that, although this year will see the mobile Internet become the most popular delivery channel for advertisers, CPCs and CPMs have fallen sharply over the past year.  But there is a bright side: Response rates in mobile advertising remain substantially higher than those in other media. Source

The bottom line: A mix of good and bad news on mobile advertising from Juniper, and another voice supporting changes many in the industry agree are critical:  More engaging mobile advertising campaigns and agreement on key performance indicators and measurement tools. Let’s hope Juniper’s advertising spend proportions are a just a miserly prediction.  Peggy adds: After all, word is – and this was expressed at this week’s Mobile Marketing Association (MMA) event in NYC – that the industry is only waiting for a few solid success stories to drive significant ad spend. More on the mood/news at the MMA event in a special report from Jim Levey, a former mobile advertising executive at Amdocs, whom I am proud to report has joined our roster of authors and correspondents. Jim will be tracking and commenting on mobile advertising industry developments that matter.

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AVERAGE MOBILE MARKETING BUDGETS WILL INCREASE 26 PERCENT this year, even as overall marketing expenditures decline by 7 percent, according to new Mobile Marketing Association (MMA) research presented at its New York conference. 

But although mobile is fighting against the downward momentum of spending, at 1.8 percent it still only makes up a small fraction of total marketing budgets. The MMA projects that mobile ad spending will grow from $1.7 billion this year to $2.16 billion in 2010.  MMA says SMS campaigns remain the most common at 66 percent, followed by having a mobile Web (53 percent), and mobile email marketing (33 percent). Source

The bottom line:  This research puts a more positive spin on the state of the market (as opposed to Juniper’s rather sobering report above). That mobile marketing spends are going up during a generally down time can only be encouraging.  However, the challenge must remain in convincing brands to dedicate a greater proportion of their budget to an exciting new medium, whether that’s through tried and trusted messaging campaigns, or using richer new mobile media.  Growth and innovative mobile development still needs risk-takers and brave allocation of budget from the big-name brands.

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GLOBAL MOBILE VIDEO USERS WILL total more than 534 million by 2014, according to a forecast issued by Pyramid Research.  It says a strong percentage of mobile net additions will come from emerging markets. The study adds that mobile video subscribers will rise roughly 8.5 percent by 2014, citing the availability of improved devices and networks as the keys to driving adoption. The Asia Pacific market will lead the mobile video growth spurt, claiming 281 million subscriptions by 2014, and India will also experience a dramatic uptake. Source

The bottom line: Mobile video has only very recently begun to penetrate western markets, thanks to the improved user experience and larger screens available with the latest smartphones.  Although eastern markets are ahead of the game in this respect, and the projections largely focus on these geographies, the predictions still seem bold. The provision of adequate bandwidth and the development of LTE technologies will be critical for the global take-up of mobile video, whether it’s accessed via streaming, downloads, or by accessing the 3G Video Call channel.

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NOKIA’S POPULARITY IS FADING FAST AMONGST TEENS reports online teen hangout, Habbo Hotel.  A survey asked 112,000 teenagers in 30 countries to choose their top cellphone brand, and just 21 percent of respondents chose Nokia, down from 29 percent last year. Source

The bottom line: The Habbo survey numbers are reported to have excluded key emerging markets (such as India and China, where Nokia is market leader), and may also have had a strong bias towards respondents from America, where Nokia’s market share is much less.  However, there’s probably some truth in the suggestion that Nokia could do with re-energizing their brand for the global youth market.

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NEARLY 60 PERCENT OF U.S. MOBILE PHONE OWNERS TEXT, with 94 percent of teens the largest user group, and 20-somethings at 87 percent.  So say results from the second annual Vlingo Consumer Mobile Messaging Habits Report. Among those in their 40s, usage jumped from 56 percent in 2008 to 64 percent this year, and for those in their 50s it jumped from 38 percent to 46 percent. The report explains that texting is also gaining on sending/receiving calls as the primary use of mobile phones, with 35 percent of all respondents using their phones for texting more than for calls. Almost half of respondents do both in equal numbers.  Text message volumes have risen across all age groups, although the 13 to 19 age group remains the most active with an average of more than 500 texts per month.  It also claims that more than a quarter of mobile users drive while texting. Source

The bottom line: The rise of messaging in the U.S. appears undaunted in this report, with ever-climbing numbers not always reflecting responsible use of America’s favorite non-voice mobile communication channel.