Mobile Groove

Judging from the high level of interest in social search-related companies and concepts – such as Taptu, abphone, and people-powered answers search from ChaCha – expressed by participants at conferences where I have spoken, I am confident social search is more than just another hot topic.

In fact, this new breed of services, which combines mobile social networking fun and community with the utility of mobile search, potentially creates new forms of interaction and new opportunities for the delivery of relevant mobile advertising. Granted we aren’t there yet, but there are some signposts that I believe mark the way. One start-up that that stands out is HeyStaks (www.heystaks.com).

The company, based in University College Dublin, Ireland, was founded by Dr. Maurice Coyle and Dr. Peter Briggs, and is a spin-out from the research group of Prof. Barry Smyth, who is perhaps best known as co-founder and Chief Scientist of ChangingWorlds (now a Unit of Amdocs Interactive), a company that has pioneered personalization technology. I recently caught up with Barry for a guided tour of the service and an update on the company’s mobile ambitions.

I am also proud that Barry recently partnered with me to publish a series of thought leadership columns exclusively on MSG. Understandably, Barry took a break from the series (which kicked off with this exploration of the “hidden interaction costs” associated with surfing and exploring the mobile Internet) to develop his path-breaking HeyStaks service – now in Beta. But he’ll be back soon with a typically cool column focused on the intelligent delivery of personalized content and advertising, so watch this space!

What is the problem?

As the company cleverly points out in the cartoon strip below, we waste a lot of time searching for things our peers are also searching for (or may already have found!). To make matters worse, we have a lot of trouble sharing what we find with people once we find it. A solution is to make search a social activity (and that goes double for mobile search, in my view) and provide people the tools to create and communicate the searches that matter to them most.

Judging from the emails, Tweets, and requests for more coverage on how and why human judgment can and must play a role in our search results, I can say my last post on social search created quite a buzz in the blogosphere. I’m happy that an invigorating exchange has followed this post, and even more pleased that it has us all thinking about what I view as the perfect fit between our mobile devices (personal) and our increasing demand for genuinely useful (personalized) results on the move.

I have had this trend high on my radar for several years, a passion that received its first outlet and accolades when EContent magazine gave me free reign to write an in-depth cover story on the state of Social Search (which appeared in the November 2007 issue). I loved researching and writing the article, a work I still regard as one of the best in my career. The good news: I’m told the article had – and continues to have – an impact on the content industry. The not-so-good news: When I wrote the article, I was disappointed that so few companies “got” mobile, and today – nearly two years later – only a handful of companies have really caught on.

To be fair, I wrote the article, aptly titled Teams Work: Social Search Gets Results, before companies such as abphone, ChaCha, hiogi and Taptu broke on to the scene with strategies that draw on social search approaches and algorithms to improve mobile search results ranking and relevancy. I invite you to read my comments in new-release white papers from abphone and Taptu, and MSG’s own soon-to-be released assessment of the user experience delivered by search engines (among them ChaCha).

But progress is progress, and I am confident that more online social search companies will sharpen their focus on mobile as the advance of mobile social networks and other communities pushes people-powered mobile search to the top of the agenda this year. (In fact, recent reports/stats on Twitter, Facebook, and my own discussions with social networking companies confirm an exciting new trend: We have begun to search in communities – and today the number of queries even exceeds our searches in Google. Connect the dots, and a game-changing search paradigm emerges. The power of people + the power of mobile = a power shift in favor of new mobile players who harness the wisdom of mobile crowds.

Where does all this leave mobile operators?

Wrapping up an exciting mobile search white paper project this week with Peggy Albright, founder of Albright Research and MSG research associate. We can’t give away too much before the formal launch next week, but the research – which evaluates Google, Vlingo (Yahoo) and ChaCha – has also drawn our attention to social search, the Achilles heel of universal search engines Google, Yahoo and Microsoft. (In fact, a comparison between mobile answers/search services ChaCha and Google SMS, ChaCha achieved 70 percent of Google’s SMS search volume in the fourth quarter of 2008, according to data from the Q4 Mobile Messaging Report from The Nielsen Company.)

While a new report from Bernstein Research may argue that (at least in the US) Google wins the mobile search battle hands-down on the strength of its brand, I believe that other factors (specifically, the quality of the user experience and the tie-up between mobile search and mobile social networking), will pave the way for other companies (and business models). BTW: I am scheduled for a podcast interview this week with Jeffrey Lindsay, Senior Analyst, Bernstein Research, to discuss the key findings of his milestone report, Google, IAC, Yahoo!: Mobile Internet – the Next Advertising marathon – Google and Yahoo! Moving to Front of Pack. In the meantime, I recommend you read Dianne See Morrison’s worthwhile summary post at MoCoNews.

In my view, social search – search that enables people to add their personal knowledge, opinions, and experiences to search results – has arrived in full force in online. (The market is already teeming with people-powered search engines – ranging from Wikipedia, which recently took the wraps off Wikia, a search service that combines computer-driven algorithms and human-assisted editing to Mahalo, a company building – and paying – contributor communities to direct searchers to relevant results, to nimble newcomers like NosyJoe, a private beta social search engine that relies on people to “sniff the Web for interesting content.”)

The mobile phone – a personal device we have with us at all times – represents the next frontier for social search.

Some great stuff to add to your required reading list: The Netsize Guide 2009 and three new mobile search white papers (two live -one slated for release following Mobile World Congress), all focused at some level on the extraordinary impact of iPhone on our search behavior). A highlight: Some surprising stats on search volume and a sneak peek at a Google’s voice search performance.

Gearing up for a whirlwind week in Barcelona for Mobile World Congress. Coverage on MSG will be thin (not enough time for deep-dive posts) but I assure you my follow-up analysis and in-depth video interviews will be worth the wait. Andrea Henninge – bless her! – has managed to squeeze in dozens of top-level interviews/briefings over the next five days at an average rate of one per hour – and even left me some time in the evenings for a few parties and get-togethers.

Top of the list is the launch party (Tuesday) for the Netsize Guide 2009, the 360-page mobile industry almanac I wrote on behalf of Netsize. Stan Chesnais, Netsize CEO, tells me it is the best one ever and has already commissioned me to write next year’s (although we both struggle to think how we can top this one!).

And speaking of path-breaking, this week mobile search providers Taptu and abphone debut their white papers on MSG.

An avalanche mobile content and all the cool stuff we self-publish on blogs and destination well under the radar of most mobile search engines requires a new paradigm that emphasizes human judgement over human algorithms.

Against this backdrop, I have decided to explore the advance of solutions from companies such as Wapple – designed from the ground up to make publishing a no-brainer – and the impact on the mobile Web. (Scott Beaumont, Co-Founder of Mippin, will also make his debut with a guest column next week that walks us through the procedure to mobilize MSG and the bigger reasons why publishers should get involved.)

My take: A lot of content to explore at our finger tips and an increased need for mobile search services that find – and monetize – it.