Mobile Groove

What do you get when you bring together the intellectual resources of Rudy De Waele/ mTrends and dotopen, an open innovation consulting firm known for its insights into the emerging mobile Web 2.0 ecosystem, and MSearchGroove, a knowledge resource dedicated to the analysis of mobile search (and all things mobile at the intersection of context and content)? In a word, impact!

Since teaming up with Rudy De Waele, blogger at mTrends and dotopen founder, to develop mobile search case studies in preparation for a workshop on Mobile Search Future Prospects organized by JRC IPTS (Institute for Prospective Technological Studies of the European Commission), and seeing the positive response to our work to date, I’m convinced mobile search is back again at the top of the industry agenda. And with good reason: Search is the de facto interface to all things digital in the online space, and there is every indication that it will be the same in mobile.

From mobile advertising, where our queries trigger the delivery of related advertising (in the best case scenario, we’re not there yet), to social media, where the content we appreciate and discuss across destinations ranging from MySpace to Twitter allows us to restore balance in an otherwise purely algorithmic approach that tends to promote search engine optimized websites over what we find genuinely relevant and useful, mobile search is where the action is.

But as Rudy and I have both pointed out in our recent presentations, mobile search is not about the usual suspects (Google, Yahoo, and Microsoft). Rudy spoke at Next09, and you can find his slides further on in this post; I spoke at the European Mobile Media Conference, and my deck can likewise be found after the jump.

Indeed, context and personalization change all the rules (!)

A highlight of our recent presentations: A comprehensive overview of the market and (thanks to Rudy) a SWOT analysis of the players that stand out in their category such as Google (universal search with a poor mobile offer and an even weaker grasp of social search), and Twitter (a case of mobile search + social media = real-time results that really reflect what we discuss/share).

In my own mobile search research – an on-going project that began back in 2004/2005 when I wrote the first report on mobile search and content discovery, a 220+ page report published by Informa Telecoms & Media – I have recently identified some 60+ companies and 10+ categories of mobile search I would like to share with you (below) for your feedback.

Judging from the high level of interest in social search-related companies and concepts – such as Taptu, abphone, and people-powered answers search from ChaCha – expressed by participants at conferences where I have spoken, I am confident social search is more than just another hot topic.

In fact, this new breed of services, which combines mobile social networking fun and community with the utility of mobile search, potentially creates new forms of interaction and new opportunities for the delivery of relevant mobile advertising. Granted we aren’t there yet, but there are some signposts that I believe mark the way. One start-up that that stands out is HeyStaks (www.heystaks.com).

The company, based in University College Dublin, Ireland, was founded by Dr. Maurice Coyle and Dr. Peter Briggs, and is a spin-out from the research group of Prof. Barry Smyth, who is perhaps best known as co-founder and Chief Scientist of ChangingWorlds (now a Unit of Amdocs Interactive), a company that has pioneered personalization technology. I recently caught up with Barry for a guided tour of the service and an update on the company’s mobile ambitions.

I am also proud that Barry recently partnered with me to publish a series of thought leadership columns exclusively on MSG. Understandably, Barry took a break from the series (which kicked off with this exploration of the “hidden interaction costs” associated with surfing and exploring the mobile Internet) to develop his path-breaking HeyStaks service – now in Beta. But he’ll be back soon with a typically cool column focused on the intelligent delivery of personalized content and advertising, so watch this space!

What is the problem?

As the company cleverly points out in the cartoon strip below, we waste a lot of time searching for things our peers are also searching for (or may already have found!). To make matters worse, we have a lot of trouble sharing what we find with people once we find it. A solution is to make search a social activity (and that goes double for mobile search, in my view) and provide people the tools to create and communicate the searches that matter to them most.

MSG is proud to have deep ties with AltSearchEngines (ASE), a destination synonymous with news and quality analysis on all things related to alternative search engines (defined as all search engines other than Google), and a deep friendship with Charles Knight, ASE publisher and the “Voice of Alternative Search” (as he is regarded by a growing community of professionals and practitioners passionate about search). So, when Charles asked me to support him in his annual effort to showcase alternative search by asking readers to go a day without Google, I naturally agreed.

To be clear, this is not about being anti-Google; it’s about encouraging people to explore the choice of alternative search engines available to them. Last count there were some 1,500 alternative search engines – ranging from Faroo, which enables peer-to-peer Internet search, to Kosmix, a new twist on old meta search that delivers search results across a multitude of categories, including opinions from Omgili, video from Truveo, social search results from Mahalo and the basics from sources such as eBay, YouTube, and Wikipedia. And the list goes on…

Charles tells me his annual call to action was as popular as ever this year, resulting in posts, tweets and emails from readers sharing their experiences as they went through a day without Google. For just one day, I would like you to use an alternative to Google when you perform searches on your mobile phone.

I know from my own work researching mobile search and compiling a comprehensive directory of mobile search providers, that the choice in mobile search engines is impressive. If you want to know results that really resonate with real people, then you might consider

Judging from the emails, Tweets, and requests for more coverage on how and why human judgment can and must play a role in our search results, I can say my last post on social search created quite a buzz in the blogosphere. I’m happy that an invigorating exchange has followed this post, and even more pleased that it has us all thinking about what I view as the perfect fit between our mobile devices (personal) and our increasing demand for genuinely useful (personalized) results on the move.

I have had this trend high on my radar for several years, a passion that received its first outlet and accolades when EContent magazine gave me free reign to write an in-depth cover story on the state of Social Search (which appeared in the November 2007 issue). I loved researching and writing the article, a work I still regard as one of the best in my career. The good news: I’m told the article had – and continues to have – an impact on the content industry. The not-so-good news: When I wrote the article, I was disappointed that so few companies “got” mobile, and today – nearly two years later – only a handful of companies have really caught on.

To be fair, I wrote the article, aptly titled Teams Work: Social Search Gets Results, before companies such as abphone, ChaCha, hiogi and Taptu broke on to the scene with strategies that draw on social search approaches and algorithms to improve mobile search results ranking and relevancy. I invite you to read my comments in new-release white papers from abphone and Taptu, and MSG’s own soon-to-be released assessment of the user experience delivered by search engines (among them ChaCha).

But progress is progress, and I am confident that more online social search companies will sharpen their focus on mobile as the advance of mobile social networks and other communities pushes people-powered mobile search to the top of the agenda this year. (In fact, recent reports/stats on Twitter, Facebook, and my own discussions with social networking companies confirm an exciting new trend: We have begun to search in communities – and today the number of queries even exceeds our searches in Google. Connect the dots, and a game-changing search paradigm emerges. The power of people + the power of mobile = a power shift in favor of new mobile players who harness the wisdom of mobile crowds.

Where does all this leave mobile operators?

Regular readers will recall that MSG has partnered with bnetTV to cover industry events such as CTIA and, more recently, Mobile World Congress (MWC). The team did an awesome job, producing 200+ interviews. I focused on analysis, and conducted some 20 interviews with senior executives at companies including abphone, BuzzCity, Movius, Gracenote, Mob4Hire, GyPSii, AdMob, BuddyMob, Gigafone, BubbleMotion, Visto, JumpTap, and SurfKitchen (in no particular order). From JumpTap’s mobile advertising strategy, to Gracenote’s new music search and share features, to SurfKitchen’s widget launch, the video interviews are a valuable knowledge resource.

Today marks the debut of these new segments on the MSG video jukebox (located in the right-hand sidebar). This week’s focus, and feature video in the player, is my interview with Shane Lennon, Senior Vice President, Marketing & Product Development at GyPSii, a must-watch company leading in the race to deliver connected and cool experiences combining information, entertainment, social networks, and location/navigation. In our interview we connect the dots in the recent string of announcements and discuss the significance for brands and advertisers.

Indeed, it’s the raft of announcements over the last weeks — including a partnership to embed GyPSii’s app on a range of LG mobile phones; the tie-up with Nokia and RIM (blackberry) to make the app available on a wide variety of their devices; and a wise decision launch an open API (allowing partners to call the shots on how they integrate GyPSii into their mobile strategy and devices) – that speaks volumes about the company’s new and stronger focus. My take: GyPSii has both the ideas and the impetus to impact our mobile lifestyles.

In addition to the interview and my analysis (below), I also encourage you to read more about GyPSii in my regular column for the bnetTV newsletter, which counts some 10,000 readers. For all my coverage and columns in one place, check out this page on the bnetTV site dedicated to MSG news and views. Thanks again to bnetTV’s Michelle and Tony Sklar for promoting MSG to their growing audience of industry executives and professionals, and to Nicole Scott for bringing it all together in some great brainstorming sessions!

Wrapping up an exciting mobile search white paper project this week with Peggy Albright, founder of Albright Research and MSG research associate. We can’t give away too much before the formal launch next week, but the research – which evaluates Google, Vlingo (Yahoo) and ChaCha – has also drawn our attention to social search, the Achilles heel of universal search engines Google, Yahoo and Microsoft. (In fact, a comparison between mobile answers/search services ChaCha and Google SMS, ChaCha achieved 70 percent of Google’s SMS search volume in the fourth quarter of 2008, according to data from the Q4 Mobile Messaging Report from The Nielsen Company.)

While a new report from Bernstein Research may argue that (at least in the US) Google wins the mobile search battle hands-down on the strength of its brand, I believe that other factors (specifically, the quality of the user experience and the tie-up between mobile search and mobile social networking), will pave the way for other companies (and business models). BTW: I am scheduled for a podcast interview this week with Jeffrey Lindsay, Senior Analyst, Bernstein Research, to discuss the key findings of his milestone report, Google, IAC, Yahoo!: Mobile Internet – the Next Advertising marathon – Google and Yahoo! Moving to Front of Pack. In the meantime, I recommend you read Dianne See Morrison’s worthwhile summary post at MoCoNews.

In my view, social search – search that enables people to add their personal knowledge, opinions, and experiences to search results – has arrived in full force in online. (The market is already teeming with people-powered search engines – ranging from Wikipedia, which recently took the wraps off Wikia, a search service that combines computer-driven algorithms and human-assisted editing to Mahalo, a company building – and paying – contributor communities to direct searchers to relevant results, to nimble newcomers like NosyJoe, a private beta social search engine that relies on people to “sniff the Web for interesting content.”)

The mobile phone – a personal device we have with us at all times – represents the next frontier for social search.