Crimson Hexagon opens new European headquarters and joins vibrant innovation community on London's South Bank

Tue, 21 Oct 2014

- Social media data analytics leader moves into new offices on banks of the River Thames -

London, UK - 21 October 2014 - Crimson Hexagon, the social media analytics software company, has opened its new European headquarters on London's South Bank. Located within WeWork London - a collaborative workspace and community for innovative companies, entrepreneurs and network-minded businesses - the new office is home to a European team recruiting to double in size by the end of 2014.

Crimson Hexagon enables brand managers and marketers to analyse social media data and make measurable, actionable and efficient decisions that benefit their businesses. The company's in-house social media data library contains more than 500 billion posts from blogs, forums, consumer review sites, news sites, Facebook, Instagram, YouTube, Google+ and Sina Weibo posts, as well as being a Twitter partner. One billion new social media posts are indexed and added to this library every two days, providing strategists with critical data with which to make real-time decisions, as well as historical data for reviewing, analysing and planning fresh creative campaigns.

Since launching in the UK in mid-2012, Crimson Hexagon has won contracts with agencies and brands across EMEA. London-based clients include Telefonica, Rightmove and EE, as well as top agencies including Ogilvy, JWT London, M&C Saatchi and Carat. Crimson Hexagon also helps the IPA, the professional body for advertising, media and marketing communications agencies in the UK. Technical language capabilities have helped provide local language support and complex characters processing, accelerating a growing customer base across France, Germany, Israel, Italy, South Africa and Turkey.

IPA Digital and Social Media editor Matthew Ogborn said: "Crimson Hexagon's ForSight has been an invaluable time-saving tool for both tracking coverage of core IPA initiatives and identifying trends to target in the future. There is nothing like it on the market from what I have seen in my digitally-immersed role."

John Donnelly III, senior vice president of Global Sales & Marketing for Crimson Hexagon said: "Our global expansion is building momentum, with 40 percent year-on-year revenue growth. London is the epicentre for many global brands, and this new European office in one of the capital's most creative business environments is a perfect fit for us. We're all about enabling businesses to make smart decisions, and we know that joining this new vibrant community was the right decision for our European team and our rapidly growing international client base."

Crimson Hexagon recently announced a new Affinities feature for its ForSight platform, which quantifies the strength of relationship between interest segments and people engaged with brands and products online. Luke Moore, European sales director for Crimson Hexagon said: "We've seen a shift in clients wanting to go beyond the sentiment of 'first-generation' technology so they can understand the opinions and the nuance behind that sentiment. Our unique ability to do this is derived from patented technology developed at Harvard University, and it's been the catalyst for our dramatic growth in EMEA over the last 18 months."

About Crimson Hexagon
Crimson Hexagon is a leading provider of social media analysis software. Powered by patented technology and an in-house data library of more than 500 billion posts, the Crimson Hexagon ForSightTM platform delivers the industry's deepest and most actionable insights from social media data to hundreds of brands and agencies. Clients include leading global organizations such as Microsoft, Paramount Pictures, Starbucks, Simon & Schuster and Twitter, and leading agencies such as Edelman, Droga 5, CP+B, HUGE and We Are Social. Twitter @crimsonhexagon

Media contacts:
Eleanor Pinkerton or Hazel Butters
Prompt PR on behalf of Crimson Hexagon | Tel: 0845 053 9121

Source: RealWire

Mobile network operators missing A2P SMS opportunity

Tue, 21 Oct 2014

Decreasing P2P messaging traffic increases pressure to replace missing revenue according to new research from tyntec and mobilesquared

Munich/London/San Francisco - 21 October, 2014 - New global research from analyst house mobilesquared, sponsored by mobile interaction specialist tyntec, highlights that four in five (81 per cent) mobile network operators (MNOs) cite decreasing revenues on traditional telecom offerings such as P2P (Person-to-Person) SMS as their most pressing concern.

The survey of more than 50 international MNOs showed that one in three (32 per cent) respondents have seen a reduction in P2P traffic over the last 12 months whilst half (50 per cent) who have seen an increase in Application-to-Person (A2P) messaging. One in three MNOs (32 per cent) reported at least a 6% growth in A2P traffic over the last year while - in contrast - almost one in five MNOs (18 per cent) have seen P2P traffic decline by more than 5%.

This clearly indicates growth in the A2P sector but, given the difference in scale between P2P and A2P, greater focus will be needed on driving growth and monetisation if A2P messaging is to fill the revenue gap left by the decline of P2P SMS.

A2P SMS revenues estimated to grow to US$60 billion by 2018
A2P SMS is a crucial revenue opportunity for mobile network operators. Worldwide A2P messages are expected to increase to 2.19 trillion by 2018[1] and A2P revenues will grow to US$60 billion by 2018[2].

The decline of P2P SMS is being attributed to the surge in over-the-top (OTT) services like WhatsApp, Skype and Facebook Messenger. The latest research by mobilesquared reveals uptake of these services is rising rapidly, with half of MNOs (50 per cent) expecting at least half (50 per cent) of their customers to be using OTT services in 2015.

In relation to previous research by mobilesquared, this compares to one in five MNOs (21 per cent) projecting the same level of usage in 2013 for the year ahead and none projecting a comparative level of usage in 2012 for 2013. Utilising A2P SMS has been a challenge for network operators as the technology has previously been inundated with spam. Recently, it has emerged as an attractive revenue stream following demand for high-quality traffic by enterprises and OTT players.

MNOs need to untap the potential of OTT partnerships
"OTT players and enterprises are driving the use of A2P SMS by providing more personalized and real-time customer services such as account updates, reminders or SMS-based two-factor authentication", Thorsten Trapp, Co-Founder and CTO at tyntec comments. "Building relationships with these customers can help MNOs to develop forward-looking business strategies and this is where companies like tyntec add value. Our relationships with operators, OTTs and enterprises alike put us in the perfect position to be able to support MNOs with attractive global A2P offers to close coverage gaps and provide competitive pricing. Only by being open to partnerships will MNOs have the best chance of success of leveraging opportunities such as A2P SMS."

Nick Lane, chief insight analyst, at mobilesquared, said, "While mobile operators look for an OTT business model, that will help to offset the demise of voice and messaging revenues, growth in A2P SMS has become a viable revenue generating opportunity, providing growth in SMS traffic that has not been seen for a number of years. As an industry we talk of community and engagement, and now businesses and brands are capitalising on the power of messaging to do the same."

Notes to editors
Research was conducted by mobilesquared during July to September 2014. The mobilesquared global mobile operator database and OTT service providers and vendors were questioned using both an online survey, and a set of face to face interviews and briefings.



About tyntec
tyntec ( is a mobile interaction specialist, enabling businesses to integrate mobile telecom services for a wide range of uses - from enterprise mission-critical applications to internet services. The company reduces the complexity involved in accessing the closed and complex telecoms world by providing a high quality, easy-to-integrate and global offering using universal services such as SMS, voice and numbers.

Founded in 2002, and with more than 150 staff in six offices around the globe, tyntec works with 500+ businesses including mobile service providers, enterprises and internet companies.

About mobilesquared
mobilesquared is the best provider of intelligence and insight on the mobile sector. We excel at conducting dynamic research and writing amazing copy. Our core team of journalists-turned-analysts have been covering the mobile space since phones were like bricks, and this experience allows us to analyse and strategise our findings and transform into outstanding reports for clients, whether for internal use (e.g. market positioning) or external (e.g. white papers, quarterly publications), even presentations. And because we're small, we're flexible, completely independent, and very cost-effective. Learn more about how we can help you by paying our site a visit

Press contact tyntec
Caroline Dreier
+49 89 202 451 140

Press contact

PR agencies

Charlotte Nicholds
+44 20 7046 6080

Barokas PR (US)
Bailey Fox
+1 206 264 8220

Source: RealWire

Shortlist Announced for LTE North America Awards 2014

Tue, 21 Oct 2014

Shortlist Announced for LTE North America Awards 2014

DALLAS, TX - October 21, 2014 - Today, the organisers of LTE North America announced the shortlist for the prestigious LTE North America Awards, which celebrate the triumphs and innovations of the regional LTE market. Taking place on November 19 during the LTE North America conference and exhibition, the 5th annual LTE North America Awards will bring together the key decision makers responsible for driving LTE in the region.

The illustrious awards have been judged by a panel of independent and highly revered senior analysts with a wealth of knowledge on the North American LTE market.

The judging panel this year includes Sue Rudd, Director Service Provider Analysis, Strategy Analytics; Monica Paolini, President, Senza Fili Consulting; Alan Quayle, Owner, Alan Quayle Business & Service Development; Karim Taga, Managing Partner, Arthur D. Little; Stephane Teral, Principal Analyst Mobile Infrastructure and Carrier Economics; Infonetics Research Inc., Jennifer Pigg, Vice President Research, Yankee Group; Peter Jarich, VP, Current Analysis; and Rupert Baines, Chief Marketing Officer, Real Wireless.

The winners will be announced at an awards ceremony at the InterContinental Hotel, Dallas on November 19. Congratulations go to the shortlisted companies below.

Best Test/Measurement LTE Product

  • Accedian Networks - V-NID QoS Monitoring Platform
  • Avassi - Avassi Q-VUE
  • PRISMA Engineering - UeSIM
  • Keynote SIGOS - SITE Test System and GlobalRoamer
  • Ixia - Virtyualisation

Best LTE Backhaul Solution

  • Fujitsu - GX4000 E-Band Impulse Radio Backhaul Solution
  • AOptix - Intellimax
  • SevOne Inc. - SevOne
  • GENBAND - QUANTiXTM Wireless Access Gateway (WAG)
  • SOLiD - Infinity Access

Best LTE Core Network Product

  • CradlePoint - CradlePoint AER 2100
  • Avvasi Inc. - Q-SRV
  • Astellia - Nova
  • Airvana - OneCell

Best Traffic Management Product

  • Avassi - Q-SRV
  • Oracle - Oracle Communications Policy Charging
  • Allot Communications - Service Gateway SigmaE/Tera

Most innovative Application / Service

  • Ericsson - Ericsson Connected Vehicle Cloud
  • ON Telecom - TD-LTE Network Service
  • SpiderCloud Wireless - Pre-Sales App - E-RAN Estimator App
  • SpiderCloud Wireless (& Intel) - Intel Edge Cloud NFV with SpiderCloud E-RAN
  • Cloudlike Inc. - White-label Personal Cloud Storage

Best LTE Roaming Product

  • SAP - SAP IMS 365, a VoLTE/RCS roaming and interconnect solution of SAP IPX 365
  • F5 - Traffix Signaling Delivery Controller (SDC)
  • iBasis - iBasis LTE Signaling eXchange (LSX)

Innovation in HetNet Development

  • SpiderCloud Wireless - SCRN-310: Dual-band 3G/4G and Dual-band 4G Radio Node
  • Radisys - Integrated SON Solution

NFV Innovation of the Year

  • Ericsson - Cloud Manager for NFV resources
  • Sonus Networks - Virtualized Diameter Signaling Controller (DSC SWe)
  • ConteXtream - ContexNet

For further information on the LTE North America Awards please visit: The LTE North America Awards are hosted by LTE North America, the region's only dedicated LTE focused event. For more information on LTE North America please see the website: and follow @LTEWorldSeries on Twitter.


About LTE North America
LTE North America provides an opportunity to meet and network with leaders in the North American LTE community and is recognized by the entire industry as the place to learn from and meet key decision-makers and thought-leaders. This leading 4G event attracts 1500+ high level attendees from across the North America region, bringing together the ecosystem to discuss a wide range of issues including monetizing LTE, HetNets, network optimization, LTE evolution, 5G and public safety LTE.

About Informa Telecoms & Media
Informa Telecoms and Media ( organises 125 global annual events, attended by more than 70,000 executives worldwide. With a focus on quality content, Informa Telecoms and Media deliver a key audience of decision-makers from the mobile, fixed, alternative, wholesale, MVNO, broadband and satellite operator communities. Informa Telecoms and Media is also the leading provider of business intelligence and strategic services to the global telecoms and media markets. Driven by constant first-hand contact with the industry, its 90 analysts and researchers produce a range of intelligence services including news and analytical products, in depth market reports and datasets focussed on technology, strategy and content.

For media information please contact Dana Hare at, or Russell Cafferty at, or call +44 1636 812152.

Source: RealWire

ADLV Working With DVLA on New Real-Time Driving Licence Data Verification System For Fleets

Tue, 21 Oct 2014

The recently launched ADLV (the Association for Driving Licence Verification) has announced that it is now working closely with the DVLA on a new digital service for fleet customers to check driving licence data in real-time. Subject to licence holder consent, the new secure digital web services technology will enable ADLV members, and other organizations meeting DVLA requirements who sign up to the service, to perform 24/7 real-time licence checks for the first time. The new system will also enable faster batch processing of licence data.

Ultimately, it is intended that the new service will replace the DVLA's current EDECS (Electronic Driver Entitlement Checking Service) system, which is used by members of the ADLV to provide secure driver licence information to many UK fleet operators of all sizes across UK industry. Fleet users of the service will also continue to have access to comprehensive management reporting on driver checks using the services of Approved Operators of the ADLV.

Kevin Curtis the ADLV's Technical Director believes that the new service's benefits are clear and that there will also be a best practice dividend. In his view, "By working closely with the DVLA on this new platform, ADLV members can deliver 24/7 real-time checking and faster batch processing for fleet users. This will be a major advance over the current service and as such the new system will re-define best practice across the sector."

Eddie Eusebi a founder member of the ADLV welcomed Kevin's comments adding, "The formation of the ADLV means that we are able to work with the DVLA on many different fronts ensuring best practice and compliance for our members."

Initial ADLV member organisations include: Licence Check Ltd, Drivercheck Ltd, Licence Bureau Ltd, Fleet Claims Administration Ltd, DrivingMonitor, AA DriveTech (UK) Ltd, GB Group plc, Pinewood Technologies, Admin Business Solutions, Interactive Driving Systems Ltd, Fleet Partnership Solutions Ltd, Chalcheck Limited, Descartes Systems UK Ltd, Intelligent Data Systems (UK) Ltd., Inchcape Fleet Solutions & Jaama Limited.

The service is nearing completion and is scheduled for launch in early 2015.


Note To Editors: About the ADLV (
The Association for Driving License Verification has been established to promote and encourage best practice within the industry for the initial and continued validation of driver entitlement for responsible employers and road safety.

The ADLV will both represent and regulate Members organisations in accordance with its rigorous Code of Conduct.

For further information please contact:
Richard Payne-Gill
07534 199236


Leigh Richards
The Right Image PR & Marketing Group
07758 372527

Source: RealWire

Cvent Releases Next Generation of OnArrival Mobile App for Planners

Mon, 20 Oct 2014

Company eliminates manual process and saves significant time for both event planners and attendees

London, UK, Oct. 20, 2014 - Cvent (NYSE: CVT), a leading cloud-based event management platform, today announced that it has launched major upgrades to its mobile application called OnArrival. It is designed to benefit Cvent customers by simplifying and expediting the onsite check-in process at meetings and events for planners. Additionally, organisers no longer need to rely on expensive, proprietary software and hardware solutions since all aspects are deployed through iPad and iPhones that most planners already use extensively.

"OnArrival has proven to be very popular with our customers and by leveraging our mobile app they have collectively processed more than 850,000 event and session check-ins since August 2013," said Brian Ludwig, senior vice president of sales at Cvent. "The ongoing mobile revolution allows us to deploy self-service yet sophisticated solutions that planners can easily manage with their own devices at the lowest cost possible. This is significantly changing the face of onsite attendee management."

OnArrival is available in the App Store for both iPad and iPhone. It assists planners with managing various aspects of their event onsite, which includes features like:

  • Check-in attendees quickly to events
  • Register last minute walk-in attendees to events
  • Collect payment by swiping a credit card
  • Sell additional items or collect donations

An enhanced version named OnArrival Premium is also available and includes the following additional features:

  • Print name badges on-demand via Zebra printers wirelessly
  • Verify attendance with check-in/out timestamps and signature collection
  • Track check-in and control access to sessions
  • Scan barcodes with wireless laser scanners
  • Leverage kiosk mode to allow attendee self-service check-in

OnArrival is one of a number of solutions that Cvent offers to planners to provide a better experience while onsite at an event. Other solutions include SocialWall which helps planners better integrate social media with their event and CrowdCompass to provide an engaging and interactive mobile event guide for attendees at the event.

"By using OnArrival we have saved about 75% of our attendee's time compared to using traditional and manual conference check-in processes," said Joe Ventimiglia operations services manager - systems at Checkers and Rally's. "Additionally, we have been able to reduce the amount of our registration staff members by half and have increased our reporting capabilities to our executives on the fly."

Notes to editors
On November 13th 2014, Reggie Aggarwal, CEO and founder of Cvent and members of the Cvent Europe team will be hosting a demo session of OnArrival at Event Tech Live. Click here to see more information:

Interested in learning more about OnArrival? Please visit

About Cvent
Cvent, Inc. (NYSE: CVT) is a leading cloud-based enterprise event management platform, with more than 1,450 employees and more than 12,650 customers worldwide. Cvent offers software solutions to event planners for online event registration, venue selection, event management, mobile apps for events, e-mail marketing and web surveys. Cvent provides hotels with a targeted advertising platform designed to reach event planners looking for suitable venues. Cvent solutions optimise the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. For more information, please visit, or connect with us on Facebook, Twitter or LinkedIn.

"Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements, including statements relating to future products and features. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialise, or if any of the assumptions prove incorrect, the company's results could differ materially from the results expressed or implied by the forward-looking statements we make. For a detailed discussion of these and other risk factors, please refer to the risks detailed in our filings with the Securities and Exchange Commission, including, without limitation, our Annual Report on Form 10-K filed on March 21, 2014 and other reports and filings with the Securities and Exchange Commission.

For more information please contact:
Flo Levy
Fourth Day PR

Source: RealWire

NICC Open Forum to Explore the Future of Telecommunications

Mon, 20 Oct 2014

London, 20th October 2014 - NICC, the UK's technical forum for communications interoperability, will bring together industry leaders at its annual Open Forum (12 November in London) to explore the key issues for mobile telecommunications. The agenda will address the eagerly anticipated 5G technology as well as nuisance calls, Customer Line Identification (CLI), and the rapidly growing SIP market.

Prof. Jim Norton FREng, will open the conference with a keynote that will analyse the unprecedented demand for mobile data networks. Prof. Norton is an external member of the Board of the UK Parliament's Office of Science and Technology (POST), where he acts as a policy advisor and is currently the independent Chair of the Spectrum Policy Forum, established for the Department of Culture, Media & Sport and facilitated by techUK.

Prof. Norton said "Assuring interoperability is essential to extracting the benefits from our burgeoning Digital Society. Interoperability does not just happen; it is the result of much careful planning and hard work. NICC is at the heart of this work in making interoperability real rather than just a pious aspiration."

Continuing with the theme of 5G mobile networks, Prof. Andy Sutton, Principal Network Architect at EE, will look at the commercial position of 5G for mobile providers and discuss viable business models beneficial to both operators and consumers. Prof Sutton is responsible for network architecture revolution and mobile backhaul strategy at EE, benefitting from over 30 years of industry experience.

Prof. Rahim Tafazolli, Head of the Centre for Communication Systems Research (CCSR) at the University of Surrey will follow with an address of 5G from a researcher's perspective. The University of Surrey hosts a 5G Innovation Centre to research the groundbreaking advancements that will underpin the technology and experiment with these innovations on a specially created test bed.

In addition the conference agenda includes Timothy Harrold, Project Technologist at BBC, who will discuss the latest developments in TV White Space technology, an area in which the UK is a front runner. The technology vastly extends the range of wireless internet and enables internet access in remote, or previously hard to reach locations.

The Open Forum is an excellent opportunity for industry pioneers to mingle and review significant market developments while forecasting the communication networks of the future.

This year's Task Groups will also provide updates on nuisance calls and cyber security through the full agenda:

  • Paul Rosbotham, NICC Director and TSG chairman ­- Nuisance Calls, update from Ofcom and NICC CLI (NICC's recently published ND1016 document)
  • Perry Wilks, SIP Task Group member and Steve Covey, Security Task Group Chair - NICC Work Programme - SIP NNI and Enterprise, and Security
  • John Medland, EmLoc Task Group Chair - NICC Work Programme - Emergency Location
  • Kevin Foster, DSL Task Group Chair - NICC Work Programme - DSL

NICC is considered by Ofcom to be the UK Telecommunications Network Design Authority and is a source of advice to Ofcom and Government departments on the harmonisation of technical interconnection arrangements. As a basis for its work on standards, NICC adopts where possible and adapts when necessary existing ETSI and International standards. NICC will endorse existing ETSI and International standards with changes to meet the requirements that exist as a result of the UK historical and current regulatory environments.

The NICC Open Forum will take place on 12 November at the Godfrey Mitchell Theatre, One Great George Street, Westminster, London. To view the full programme, please visit NICC members and non-members can register to attend by contacting for further information.


About NICC
NICC is considered by Ofcom to be the UK Telecommunications Network Design Authority. NICC is the UK telecommunications industry committee acting as an industry consensus group in which specifications and technical issues associated with network interoperability can be discussed. It is also a source of advice to Ofcom and Government departments on the harmonisation of technical interconnection arrangements. NICC membership is comprised of UK telecommunications organisations including, communication providers, equipment vendors and service providers. For more information, go to: NICC publishes its standards on the NICC public web site -

For media enquiries please contact:
Dana Hare
Proactive International PR
Tel: +44 1636812152
Mobile: +44 7795 615466

Source: RealWire

Kuato Studios launches “RECALL: The Memory Jogger” on iOS

Thu, 16 Oct 2014

New game innovates the quiz & trivia genre focusing on fast memorisation and quick learning

London, UK - 16 October 2014 - Independent developer Kuato Studios is excited to announce its latest mobile title: RECALL: The Memory Jogger, which released today for iOS devices.

RECALL is a fast paced, social trivia game with a unique gameplay mechanic - RECALL presents gamers fun facts and trivia, then quizzes their memory recall in a race against the clock. With custom knowledge personas AKA 'Mecalls', coupled with a social challenge mode, RECALL is the ultimate platform for gamers to prove who is the brainiest of all their friends.

Playing RECALL helps build your general knowledge in a wide range of areas including Science, History, Movies, Music, Sport & Literature, all the while training the brain to be smarter through its unique RECALL engine. What makes the game so unique is that it's not about what one knows, but how fast one can remember. RECALL is the only quiz game where you don't need to know anything to start playing and by the end you'll be the ultimate trivia master.

Key Features

  • Create a game based on your own interests & test your memory with a wide variety of topics
  • Play online: compete against other players from around the world!
  • Play friends: compete against your Facebook friends to prove who's the smartest
  • Customize your Mecalls with unique unlockable items!
  • Daily Challenge: memorize inspirational quotes from The Memory Jogger to earn extra hearts
  • Free-To-Play Game for iOS

RECALL is available for free on the Apple app store at:

*** END ***

Notes To Editors
A video trailer of the app is available at:
Download the Media Pack:
More info about the game:

About Kuato Studios
Kuato Studios is games studio capturing the excitement of learning through mobile games. Their last mobile app HAKITZU ELITE, a robot coding game, was lauded as a pioneering effort in this new market by key tech sector advocates such as Stuart Dredge from The Guardian. Kuato Studios believes that games, and the principles that underpin them, play a key role in engaging today's learners. The company focuses on skills - critical and strategic thinking, reasoning, creativity, innovation, memory retention, problem solving and collaboration - and then creates compelling games that foster the development of these skills. This is what they call Learnification: skills that drive learning, with play at its core. Kuato Studios is backed by Horizons Ventures, premier VC investors in Facebook, Spotify, Waze, Summly and Fixmo, with SRI International, the creators of Siri.

Media Contacts
Valentina Ciolino, dimoso,, +44 (0)207 033 2660
Steve Whiting, Kuato Studios,

Source: RealWire

1st Touch Mobilises A2Dominion’s Income Team To Help Tenants With Welfare Reforms Changes

Thu, 16 Oct 2014

A2Dominion, a leading housing provider and property developer in London and the South East, has chosen 1st Touch mobile ( software to support its income collection teams, whilst helping customers understand and adjust to welfare reform changes.

The Group offers high quality sustainable homes for sale, shared ownership and rent with over 34,000 homes in ownership and management, and over 4,600 new properties in the development pipeline. With a head office in Paddington, A2Dominion is a member of the g15, a group that represents London's 15 largest housing associations.

With the recent introduction of welfare reforms, A2Dominion decided that it needed to implement new proactive management processes that could both support the collection of income from tenants whilst helping those who might face difficulty. The new strategy involved boosting personal engagement with the customers and to do this A2Dominion wished to identify a new mobile solution to support its Income Officers in the field.

Following a review of the solutions available on the market, the Group chose 1st Touch. The key driver behind the choice was that the system is platform agnostic and that this would allow the use of Android handsets. 1st Touch, the market leader for mobile solutions in the social housing market, was also capable of ensuring that over 70 Income Officers would have all the information and forms they need at their fingertips when they are visiting tenants. This includes benefit calculators and data on transactions, balances and payments.

With the new system in place, A2Dominion's Civica housing management system raises an arrears file as an action in its back-office CRM system and in turn this system sends it to 1st Touch. This information is then forwarded to the appropriate Income Officer's mobile device with all the information relevant to that case.

In addition to increasing the amount of rent collected, it is expected that the new system will allow Officers to increase the time they can spend on visits whilst helping tenants. Other benefits expected include potential savings in mileage, print and stationery costs. In addition, customer satisfaction is expected to increase too.

Summarising the new mobile application Trevor Whittaker, Head of Business Systems at A2Dominion, said: "Following the introduction of welfare reform, we needed to implement new management processes proactively that would both support the collection of income but also enable us to explain the changes to our residents in person. To do this we needed to identify a mobile solution capable of supporting these two objectives and 1st Touch ticked all the boxes. With 1st Touch in place, we aim to significantly boost personal engagement and thus help tenants to understand the changes at an early stage. Overall we expect to see a very positive impact from the introduction of mobile technology."

Looking to the future A2Dominion is looking at expanding its use of mobile technology into supporting estate inspections and tenancy management too.

Commenting on the news, Robert Dent CEO of 1st Touch added, "When faced with the challenges of the welfare reforms, A2Dominion has adopted new management practices that put its tenants first through a programme of personal engagement. This means, of course, that when the Income Officers visit customers they need to have easy access to all the key information and the forms they require. We are delighted that they have chosen 1st Touch to deliver this and knowing that the technology has been developed to help tenants cope with the impact of welfare reforms is especially rewarding too. We look forward to working closely with them as they identify other areas of their business where mobile technology could have an equally positive impact."


Note to Editors:

About 1st Touch (
Southampton based 1st Touch, a subsidiary of Aareon AG (, has enabled dozens of field workforce-based organisations to embrace new mobile technologies and so achieve significant savings, greater productivity and more cost-effective use of resources. 1st Touch Mobile delivers clear and unique benefits: These include the system's acclaimed 'Smart Airtime' feature where 'airtime' is minimised and the system is always available with or without 'airtime'. The system's flexibility through simple customer control over forms creation and amendment is also widely acclaimed. There is Integration to multiple back office and other enterprise software applications, so that data is entered only once.

With its widely acclaimed mobile technology, 1st Touch has a clear focus on the Social Housing and Local Government markets. Many social housing providers and local authorities, at large, now benefit from the fast and tangible, best of breed benefits that 1st Touch mobile technology delivers to the enterprise.

To date, over 50% of the social housing market, which has deployed mobile technology, has chosen to implement 1st Touch. In local government, 1st Touch has already been adopted for a wide range of mobile workforce uses. Ready to use applications for local authority organisations include: Public Buildings, Highways/Street Services, Environmental/Waste Management, Revenues and Benefits, together with Planning Control and Trading Standards.

1st Touch software is available on a wide variety of platforms including: Windows Mobile, Apple and Android.

For further information on 1st Touch please contact:
Cherry Rance
1st Touch
02380 111206


Leigh Richards
The Right Image PR & Marketing Group
07758 372527

Source: RealWire

Mobile Network Operators Losing Five Billion US Dollars Each Year To ‘Grey’ Messaging

Thu, 16 Oct 2014

Dialogue Group launches global SMART initiative to help operators fight back

16 October 2014, Mexico - Dialogue Group - the longest established international SMS messaging company with almost 21 years' experience across the industry worldwide - will next week unveil a global A2P (Application-to-Person) SMS initiative to support MNOs (Mobile Network Operators) to win a share of $5US billion* in annual revenues currently being lost to the grey route messaging market.

At the GSMA BARG 84 (Billing and Roaming Group) event in Cancun, Mexico (October 20-23), Dialogue is to launch its A2P SMART (Secure Monetisation of Application Related Traffic) Hub to support 250 of the largest mobile operators who have yet to address the significant revenue drain being caused by both the current presence and potential further growth of 'grey' messaging.

"The 'grey route' market not only destroys the significant revenues that should rightfully flow to the mobile operators, but the rock bottom pricing it permits leads to disorderly markets, damaging levels of spam, and potential security threats, all of which are sources of poor customer experience and increased churn. Ultimately we're looking to deliver 'zero shades of grey' - 100% on-net SMS traffic delivery," explained Perry Offer, CEO of Dialogue Group.

An A2P message delivered via a "grey route" connection is originated from a source outside of the operator's own network, typically using a channel ordinarily reserved for carrying P2P communications. A 'grey route' A2P message can be sent when access to P2P channels is open for third parties to deliver A2P messaging, often without the recipient network even realising this is the case. As the P2P connections can carry no fee, they are extremely profitable for the sending third party when used to deliver A2P. This is because they charge a transaction fee for each message they deliver to their customers against which there is no cost from the recipient operator.

With Dialogue's SMART approach to managing A2P traffic, this loss of revenue can be eliminated for the recipient network. Dialogue deploys its SMART services to help operators eliminate 'grey route' traffic enabling the recipient network to generate and keep the revenues it deserves. Simply put - control equals cash - and significant amounts as the process develops and more and more traffic is monetised.

"This loss of revenues is unnecessary and needs to stop. 25% of the world's operators have already realised the enormous benefits they can gain from managing this problem and are working diligently to stop grey routes and monetise their A2P traffic, but 250 of the largest operators in the world have not yet taken action. In most cases this is because they do not realise the extent to which 'grey route' messaging passes through their network, and the loss of income and damage to customer satisfaction that it is causing".

"Dialogue has already formed successful partnerships with a number of operators to protect their network and unlock these revenues. But starting as of now, we are on a mission to help this fantastic industry regain control of its networks and services and enjoy a more successful future based on moving forward with our expert support," added Offer.

He continued: "Not only will this benefit operators in terms of increased revenue, but also enterprises, banks and handset manufacturers in terms of quality of service. With two factor verification being used as an added security feature, the 100% on-net SMART A2P hub we are launching will ensure that messages reach the recipient in a timely manner; enterprises will no longer have to face the risk of messages being delayed due to grey routes being 'blocked', so it's 'win win' for all. Dialogue invites operators, aggregators and customers to join the A2P SMART HUB and reap the financial rewards it brings."

Dialogue Group, which enters its 21st year of business this month, has extensive knowledge and experience of all aspects of the A2P market and next week will launch its A2P SMART HUB - a totally unique solution that guides operators through all the processes they need to filter their 'grey route' traffic to realise millions of dollars in additional revenues each year.

For more information about this major development, please view this video with CEO, Perry Offer:

Please contact Brian Dolby at or call +44 (0) 7899 914168, if you would like more information or would like to speak with Dialogue Group. Alternatively go to or follow @dialogue_tweets on Twitter.

*Figures are based on Dialogue Group's calculation of 200 billion A2P messages being sent each year, which could be charged at an average of 2.5 cents per message


About Dialogue Group
Dialogue Group was established in 1994 and specialises in delivering A2P revenue generation and messaging solutions to operators and customers worldwide. By virtue of being the longest established SMS aggregator in the world, Dialogue Group is able to use its unique knowledge and experience to competently deliver efficient, reliable and secure messaging delivery services to customers at all points of the SMS value chain to help them realise the full set of benefits possible from using SMS.

Headquartered in Sheffield, UK, Dialogue Group also has offices in London, Sydney, Cape Town and Singapore. With its ISO 9001 (Quality Management) accreditation since 2000 and ISO 27001 standard for information security, Dialogue Group is proud and committed to the comprehensive quality of service it provides - including software usability, message gateway performance and customer care.

Source: RealWire

7thingsmedia appointed to scale digital activity for Nigeria's online shopping giant, Konga

Wed, 15 Oct 2014

London, UK - 15/10/2014 Independent digital media agency 7thingsmedia, have been selected by Nigeria's largest shopping website, Konga, to grow their business through innovative display, paid and organic search campaigns.

Winner of 'Best Online Marketing Retailer' at the 2013 Marketing World Awards, Konga is Nigeria's largest online shopping portal. Boasting the largest internet population in Africa and ranking 8th worldwide, Nigeria is a market showing dramatic growth in the Ecommerce world.

The global agency has been bought on board to play an integral part in the dramatic growth plans of the company. Their initial focus will be to implement their award-winning innovative methodology to display, PPC & SEO to significantly increase traffic and revenue.

Sim Shagaya Founder & CEO at Konga, said: "Konga is the fastest growing shopping portal in the history of Ecommerce in Africa. In view of our overarching aim - to be the Engine of Commerce and Trade in Africa - we sought out a digital media agency that would not only keep up with our pace of growth, but also bring our brand to more customers in a more pioneering and effective way. Throughout the selection process we've been very impressed with 7thingsmedia's approach and infectious passion."

Chris Bishop, Founder & CEO at 7thingsmedia, said: "We are thrilled to be working with Konga to help drive its business forward across Africa. Konga is the pioneer of digital within Africa and are changing the way people buy goods and services and ultimately live their lives, daily. This partnership has limitless potential for both parties."

7thingsmedia is headquartered in London, with offices in New York and Singapore. The agency recently won Best in Retail at the Performance Marketing Awards in April 2014 and is shortlisted for Best Agency at November's UK Search Awards.


About 7thingsmedia
7thingsmedia is a global digital media agency with a proven track record of delivering hugely impressive returns for clients such as, French Connection, James Villa Holidays, Ted Baker and Urban Outfitters.

With offices in London, New York and Singapore; 7thingsmedia's services span the digital media mix, affiliates, display, lead generation, mobile, PPC, SEO and social media.

7thingsmedia -
Twitter - @7thingsmedia
Konga -

Annabelle Ottaway, Marketing Manager, 7thingsmedia,
+44207 017 3193

Source: RealWire