DeNA Selects Fyber as Leading Ad Monetization Partner in US

Wed, 04 Mar 2015

Fyber Delivers Increase in Average Revenue Per Daily Active User

Berlin, GERMANY - March 4, 2015 - DeNA, a global leader in developing and publishing mobile games, today announced that it has selected Fyber as its leading mobile ad monetization partner in the United States. Late last year, DeNA began working with Fyber to test the effectiveness of various mobile ad monetization strategies including rewarded video, interstitials and offer walls. The test was deployed on two apps - Super Battle Tactics and TRANSFORMERS: Age of Extinction - in both the iOS and Android gaming environments. The implementation immediately drove strong results in terms of increased engagement, video views and revenue growth resulting in Fyber being selected as DeNA's leading monetization provider.

Super Battle Tactics saw an overall two cent increase in Average Revenue Per Daily Active User (ARPDAU) with several days peaking as high as a four cent increase. Additionally, the top 25 percent of players watched 6 or more videos a day and the average player (nearly 50 percent of the total audience) watched at least 3 videos per day. Likewise, Fyber's implementation on TRANSFORMERS: Age of Extinction drove a surge in engagement through rewarded video. More than 17 years' worth of free gameplay was delivered to players and nearly 15,000 free characters were given away.

"The early successes we have seen from our partnership with Fyber prove the tremendous potential behind mobile ad monetization," said Barry Dorf, vice president of partnerships and alliances, DeNA. "Fyber has become a trusted partner that provides high-touch guidance and counsel around viable, practical solutions to better monetize our portfolio. Fyber will be instrumental in helping DeNA achieve our aggressive goals."

Fyber enables publishers to integrate, manage and optimize all ad revenues sources through a single, unified platform; meanwhile, developers have access to a mobile supply side platform that encompasses a complete product suite for smarter ad monetization and user acquisition. The company works with thousands of the world's leading developers, publishers and advertisers and has been named a Top Ten Mobile Advertising Company by VentureBeat.

"It's our mission to empower our partners to discover and execute smarter ad monetization strategies," said Janis Zech, co-founder and CRO, Fyber. "We are thrilled to be supporting amazing companies like DeNA and helping to engage and delight their users in new and authentic ways."

About Fyber
Fyber is a leading mobile advertising technology company that empowers app developers to execute smart ad monetization strategies across all connected devices through a unified mobile supply side platform. Serving approximately 150+ million monthly unique users, Fyber works with thousands of the world's leading app developers, publishers and advertisers. Fyber is a subsidiary of RNTS Media N.V. For more information, visit www.fyber.com.

About DeNA
DeNA (pronounced "D-N-A") is a global Internet company that develops and operates a broad range of mobile and online services including games, e-commerce and other diversified offerings. Founded in 1999, DeNA is headquartered in Tokyo with offices and game development studios across the globe. DeNA Co., Ltd. is listed on the Tokyo Stock Exchange (2432). For more information, visit: dena.com.

Media Contacts
Rachel Kahn
Sparkpr for Fyber
(415) 321-1881
rachel.kahn@sparkpr.com

Maral Kaloustian
DeNA
(818) 635-2017
maral.kaloustian@dena.com

Source: RealWire

Android users can create Hidden Spaces

Wed, 04 Mar 2015

-Graphite Software releases Secure Spaces 3.0-

4th March, Barcelona: Graphite Software, the company behind Secure Spaces for Android, has today announced version 3.0, providing users to store private apps, messages and accounts with the new Hidden Space feature. In addition, Secure Spaces 3.0 adds support for Android Lollipop, a range of integration options and many other important enhancements.

Not all information is meant to be shared or made public. The Hidden Space provides a secret, secure "device within a device" for the most important apps and data. A Hidden Space is for the device owner's eyes only, and will only become visible when accessed from a special app in the Owner Space. API support enables developers to create their own access method, such as using gestures or integration with the launcher. Every Secure Spaces device includes the Hidden Space, whether used or not.

"The Hidden Space usage remains undetectable to anyone else using, or with access to, the device," said Alec Main, CEO of Graphite Software. "Many countries allow warrantless search of smartphones and tablets, so people need strong encryption technology to protect their privacy."

Secure Spaces 3.0 also delivers support for Android 5.0 and takes advantage of many of the new operating system enhancements. Secure Spaces 3.0 enables multiple integration options, including a "lite" integration version of Secure Spaces that provides many of the same Space management features while accelerating time to market.

Alec continues: "This update follows the launch of our Secure Spaces Cloud Management Service, providing users of Secure Spaces with even more options to enhance their mobile user experience with opt-in services from a variety of sources and to benefit from multiple separate spaces."

Graphite Software's Secure Spaces for Android gives users choice in their mobile experience. Users can use any app and service they want without having to lose control of their personal information. For more information on Graphite Software, please visit www.graphitesoftware.com.

- ENDS -

Issued on behalf of Graphite Software by Jargon PR. For further information or to arrange an interview with Alec Main, CEO of Graphite Software or Rob Grapes, VP of Marketing at Mobile World Congress, please email Tom Johnson at tom.johnson@jargonpr.com or call +44 7960 209361.

About Graphite Software's Secure Spaces
Secure Spaces for Android gives users choice of their mobile experience, enabling customization and new apps without losing control of their personal information. Supporting both user-defined and downloadable "Spaces" the potential use cases are limited only by the imagination of the device owner or a curator in the cloud. By enabling multiple Spaces on a single device Graphite Software has redefined the mobile user experience.

For more information on Secure Spaces, please visit www.securespaces.com
For more information on Graphite Software, please visit www.graphitesoftware.com

Source: RealWire

Graphite Software takes Secure Spaces into the cloud

Wed, 04 Mar 2015

Secure Spaces Cloud Management Service now available

4th March, Barcelona: Graphite Software has today launched its Secure Spaces Cloud Management Service, enabling entirely new mobile business services and revenues for mobile device OEMs, operators and app companies by allowing users to download constellation of apps, content and a separate launcher into a Space on their device.

Downloadable Spaces enable a rich immersive experience around an app ecosystem or brand experience. Downloadable Spaces allow a consumer to opt-in to content and receive new apps on their mobile devices, while protecting their privacy and home screen configuration. One popular use is for a curated, branded, age-appropriate Kid's Space, which also ensures the child cannot read personal messages, make phone calls or change the device settings. Downloadable Spaces are also ideal for securing company apps and data while maintaining the privacy of the employee, solving the user's desire to carry only one device for both work and personal use.

Alec Main, CEO of Graphite Software commented: "Our Cloud Management Service extends the capabilities of Secure Spaces to enable downloaded Spaces for privacy, enterprise and convenience applications. Users can now "opt-in" to having Spaces that meet their specific needs or interests including Spaces for shopping, travel, events, banking, work and more. From a business perspective, enterprises can feel safe in the knowledge that all of their staff are equipped with the right applications and data leakage is prevented, while the employee can be confident that their privacy is maintained"

Bill Conner, President and CEO, Silent Circle said: "At Silent Circle we know that global enterprises need ways to secure every entry point into their networks. This is even more challenging in a BYOD world. That's why we've deployed Spaces on our newest release of PrivatOS, giving enterprises the control they need and end users the functionality they demand."

Third-party administrators can now configure and curate Spaces via the Secure Spaces Cloud Management Service, creating new opportunities to post-load apps and data onto devices for a more customized bloatware-free experience. Enterprise administrators can now push preconfigured work Spaces to employees via an emailed invitation. Marketers and brand managers can now offer consumers to load Spaces with focused, timely, curated content and their own branded launcher for a richer contextual user experience. Downloadable Spaces can be updated over time providing fresh apps and content when they are available.

Graphite Software's Secure Spaces for Android gives user choice in their mobile experience for a best-in-breed user experience, without having to lose control of their personal information. For more information on Graphite Software, please visit www.graphitesoftware.com.

- ENDS -

Issued on behalf of Graphite Software by Jargon PR. For further information or to arrange an interview with Alec Main, CEO of Graphite Software or Rob Grapes, VP of Marketing, please email Tom Johnson at tom.johnson@jargonpr.com or call +44 (0) 7960 209 361

About Graphite Software's Secure Spaces
Secure Spaces for Android gives users choice of their mobile experience, enabling customization and new apps without losing control of their personal information. Supporting both user-defined and downloadable "Spaces" the potential use cases are limited only by the imagination of the device owner or a curator in the cloud. By enabling multiple Spaces on a single device Graphite Software has redefined the mobile user experience.

For more information on Secure Spaces, please visit www.securespaces.com
For more information on Graphite Software, please visit www.graphitesoftware.com

Source: RealWire

Movius Makes Major Split Billing Breakthrough In 70 Billion Dollar BYOD Market And Joins Samsung As Partner

Wed, 04 Mar 2015

Mobile World Congress announcements see Movius as BYOD innovators with Android and Apple iOS connections to give easy access for enterprises worldwide

BYOD (Bring Your Own Device) deployment across the business world took a major step forward yesterday at the opening day of the Mobile World Congress, when mobile app giants Movius Interactive unveiled new Android and Apple iOS device developments including a revolutionary split billing capability that could see a rapid increase in the rollout of BYOD. The company also demonstrated the solution as a new partner of Samsung - where it was shown for the first time anywhere in the world operating on a Samsung KNOX workspace.

The overall Movius BYOD solution sits on its CAFÉ (Communications Applications Framework Engine) and offers users multiple identities for their device via an app called myIdentities, which contains the split billing capability for both voice and data - making it easier for enterprises to fully differentiate between business and personal usage and costs. The CAFÉ platform is already deployed in parts of North and South America, Australia, Europe and Asia with users expecting to top 25 million by year end and operators reporting ARPU increases of up to 20 per cent.

"With a portfolio of experience of working with around 100 mobile operators around the world, we are very excited to be demonstrating our myIdentities solution in Barcelona, where the world's leading network operators are gathered - all looking for a way to engage innovatively with the enterprise space," said Movius CEO Dominic Gomez.

"A fully integrated BYOD solution, with total and easy split billing capability is enormous and will be one of the major talking points from Mobile World Congress as global operators search for the perfect solution," he continued.

The Movius BYOD development is available through its client/server-based solution called myIDs Secure, which empowers users with privacy, control and mobility, whilst opening up new revenue streams for operators, who are now able to charge customers a premium for additional lines on their mobile phone. The "myIDs Consumer" solution provides an anonymous and/or temporary number for consumers wanting an additional line for social networking, roaming, dating services or classifieds, while "myIDs Business" solution helps enterprises by expanding all aspects of their desk phones (voice, voicemail, call log, contact list, etc.) to their mobile devices. This links into CAFÉ, which bridges the telecommunications world with the social, local and mobile world and allows operators to offer services that rival and take advantage of the over the top (OTT) revolution.

"Building on our market experience, Movius has developed a truly unique portfolio to deliver completely differentiated products for managing personal and enterprise usage on mobile devices for voice, messaging and data," says Amit Modi, Vice President, VP & GM myIdentities Business. "This development is what operators have been looking for - the breakthrough that will allow them to address a highly receptive business market with a fully comprehensive and easily adoptable BYOD solution across an unmatched range of devices."

At Samsung's booth, where Movius was welcomed into Samsung's Enterprise Alliance as an official Silver Partner, the company were showing myIDs Secure as an app within the Samsung KNOX Workspace - Samsung's on-device mobile security solution. The Movius app will help enhance KNOX by providing advanced, enterprise BYOD functionality that will work with any mobile device management solution (MDM).

"This partnership presents a win-win situation for everyone," said Gomez. "In addition to helping address any BYOD concerns that are faced by both enterprises and their employees today, our multiple identity and enterprise split billing solutions will greatly increase the freedoms that end-users will have in their choice of carriers while using a single SIM card. While myIDs Secure will broaden the innovative mobile capabilities offered by the Samsung KNOX Workspace, it will also help us to further expand our global footprint".

Source: RealWire

Openwave Mobility Named Fastest Growing Video Optimization Player

Wed, 04 Mar 2015

REDWOOD CITY, Calif And Mobile World Congress, Barcelona - March 4, 2015 - Openwave Mobility, a software innovator enabling operators to manage and monetize mobile data, today announced that it has been named as the fastest growing company in the mobile video optimization market, by leading analyst firm {Core Analysis}.

{Core Analysis}, a specialist mobile video and cloud analyst firm, released this data in its latest "Video monetization and optimization" market update report. Openwave Mobility's explosive growth in video optimization has been driven by its focus on innovating ahead of the market to provide greater throughput, stability and consistency for its customers and their subscribers.

The company recently announced that it was the first to provide comprehensive optimization for 4K Ultra-HD video on mobile networks. This offers carriers up to five times more data savings compared to previous technologies, and is powered by DynaMO, the industry's most comprehensive mobile data optimization solution. The NFV-enabled solution combines contextually-selective and congestion-aware optimization techniques to optimize not only video content, but audio and web content as well. DynaMO is capable of optimizing High Efficiency Video Coding (HEVC) to achieve optimum HD video playback on mobile devices.

Openwave Mobility also recently announced that it successfully implemented the industry's first public cloud-based mobile data optimization solution for a prominent North American service provider. The company hosted its DynaMO solution in the public cloud to optimize mobile traffic, including video traffic, in the first known commercial deployment of its kind.

Patrick Lopez, Founder and CEO of {Core Analysis} commented: "Openwave Mobility has demonstrated growth faster than the rest of the market in the second half of 2014, with market shares calculated in terms of operator deployment per vendor."

"Over the past nine months, Openwave Mobility has added one new customer every month, and there is a reason that we have been selected so consistently by operators," said Indranil Chatterjee, Vice President of Product Management, Marketing, and Strategy at Openwave Mobility. "We are demonstrating clear ROI for our customers in less than 12 months by increasing RAN throughput capacity by 30%, reducing video stalls by more than 50% and loading webpages 30% faster. We are also now first to market with encrypted traffic optimization targeted at streaming content such as YouTube."

To find out more about the award-winning DynaMO platform or to see a live demo, visit Openwave Mobility during Mobile World Congress at the Northern Ireland stand in Hall 8.1, stand 8.1H49.

Visit www.owmobility.com or contact sales@owmobility.com for more information.

About Openwave Mobility
Openwave Mobility empowers mobile operators to manage and monetize video traffic using the industry's most scalable, Layer7 SDN/NFV platform. Openwave Mobility delivers Video Optimization, Subscriber Data Management and Targeted Ad Insertion. Together these eliminate RAN congestion, maximize value from subscriber data and create new revenue opportunities.

Openwave Mobility delivers over 40 billion transactions daily and over half a billion subscribers worldwide use data services powered by its solutions. The company's global customer base consists of over 40 of the largest communication service providers including AT&T, Du, KDDI, Rogers, Sprint, Telus, T-Mobile, Telefonica, Telstra, Virgin Mobile & Vodafone. Openwave Mobility is owned by Marlin Equity Partners, a leading investment firm with over a billion dollars of capital under management that has publicly committed to building the company through expanded investment in R&D. The company has built a robust portfolio of Intellectual Property, which is growing month by month.

# # #

Openwave Mobility and the Openwave Mobility logo are trademarks of Openwave Mobility Inc. All other trademarks are the properties of their respective owners.

For further information
Sonus PR for Openwave Mobility
Johnny Truong
Johnny.Truong@sonuspr.com
Tel: +1-415-830-4530

For APAC and EMEA Inquiries
Sonus PR for Openwave Mobility
Chevaan Seresinhe
chevaan.seresinhe@sonuspr.com
Tel: +44 20 3751 0330

Source: RealWire

Brite:Bill Selected to Improve Sprint's Customer Billing Experience

Tue, 03 Mar 2015

Dublin, Ireland, & MWC 15 Barcelona, Spain, Tuesday 3 March, 2015, Brite:Bill has been selected to serve as a billing communications solutions provider for Sprint Corp. As a result, Sprint will be able to enhance customer experience across all channels through transparent, personalized and easy-to-understand billing communications.

Sprint required a customer communications and billing analytics capability to support its customers' needs over the coming years, and Brite:Bill was selected following a competitive tender process. The Brite:Bill solution uses light-touch integration to the core billing systems, pulling the billing data and displaying it in easily understood formats and enables dramatic improvements in the bill presentation.

The solution will help Sprint improve billing relationships with customers and build engagement and loyalty, further strengthening their focus on delivering industry-leading customer experience.

Alan Coleman, Brite:Bill's CEO said: "We feel privileged to have been selected by Sprint. It was a competitive selection process and being chosen is testament to what Brite:Bill can do when it comes to radically improving how CSPs manage, present and analyze billing information. We're excited to be part of Sprint's strategy to deliver a world-class customer experience."

"The Brite:Bill platform enables Sprint to deliver a flexible invoice presentation across customer touchpoints," said Scott Rice, vice president - IT Care and Billing Services at Sprint. "The solution supports the enhancement of our seamless multi-channel customer experience."

Brite:Bill's vision is to develop solutions that look beyond revenue collection alone and towards building and strengthening customer relationships.

Visit www.britebill.com or contact info@britebill.com for more information.

###

About Sprint:
Sprint (NYSE: S) is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served nearly 56 million connections as of December 31, 2014 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America for the past four years. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint.

About Brite:Bill
Brite:Bill transforms the way service providers present and manage billing communications. Cold notifications and demands for payment are transformed into customer centric and engaging communications. With the Brite:Bill platform, service providers can improve customer interactions by pre-empting questions, tackling issues and highlighting appropriate and new services through personalized, targeted messages and persuasive content. Business customers get the insights they need through tailored analytics and customizable dashboards to easily understand costs and service usage through beautifully rendered, easily understood graphs, tables and alerts. Improved billing means less costly bill-related helpline calls, less customer churn and boosts long-term loyalty. Brite:Bill is an innovative and unique solution used by tier one telecom operators around the globe. Brite:Bill was named a "Cool Vendor" by Gartner Inc. for 2014 and won ISA "Emerging Company of the Year". Founded in 2010, Brite:Bill is headquartered in Dublin, Ireland and has offices in London, Madrid, Shanghai and San Francisco.

More information can be found at www.britebill.com

For more information:
Orla Power, Marketing Manager, Brite:Bill
Ph: +353 87 2562932
Email: orla.power@britebill.com
www.britebill.com

Source: RealWire

UK brands leave over half of customer questions unanswered, according to new study

Tue, 03 Mar 2015

Latest Eptica research sees Twitter overtake email for fast, accurate customer service

Reading, 3 March 2015: UK brands are failing to improve the customer service they offer, answering under half (48%) of questions asked via the email, Twitter and web channels, according to a new study. Twitter is coming of age as a customer service channel with more questions answered accurately through social media than email for the first time, although companies failed to successfully respond to 59% of tweets and 61% of emails.

The Eptica Multichannel Customer Experience Study, released today, evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via the web as well as their speed and accuracy when responding to email, Twitter and chat, repeating research carried out since 2011. The research, from multichannel customer interaction management software provider Eptica, aims to mimic the behaviour of ordinary consumers across digital channels.

Channel% questions successfully answered
Company websites64%
Twitter41%
Email39%
Average across 3 channels48%

On a positive note, the study revealed that the speed of answering emails and tweets has improved dramatically. In 2014 it took an average of 61 hours and 39 minutes to get a response on email - this year this had been reduced by more than half, to 29 hours 27 minutes. However, this masked major discrepancies - one retailer successfully answered an emailed question in 9 minutes, yet another took over 30 days.

Twitter remained the fastest channel for customer service, with average response times dropping from 8 hours 37 minutes to 5 hours 27 minutes. Replies were received in just two minutes from two food and drink retailers. Unfortunately faster replies came at a price, with 11% of emails and tweets simply not answering the question, requiring consumers to send follow up communications or to switch to more expensive channels such as the telephone.

For consumers looking to find out basic information, the web remains the best channel, with an average of 64% of questions answered online, a marginal improvement of 1% from 2014. At the same time a gulf is developing between best and worst - 37 companies scored above 80% online, yet 8 could only answer 30% or fewer questions.

"Customers have never been more demanding, and many brands are responding by investing heavily in the customer experience," said Julian Sammells, Sales Director UK & Ireland, Eptica. "At Eptica we've been researching the state of the UK customer experience annually since 2011, and this year we saw little overall improvement from 2014, with 52% of questions going unanswered and the performance of many brands worsening either overall or on specific channels. The chasm between the leaders and laggards is growing. This should act as a wakeup call to underperforming brands - they need to improve the customer experience if they want to be successful moving forward."

On the web, banking was the most improved sector, answering an average of 91% of questions, moving it ahead of fashion retail (78%). Much of banking's gains came from the use of web self-service systems which 90% had deployed. In contrast, just 4 insurers had web self-service, and the sector fell to the bottom of the rankings, answering an average of 40% of questions online. Five out of ten sectors performed worse year-on-year, with just 36 companies improving online. There was a wide range of scores within sectors - one utility answered 100% of questions, another managed only a single, accurate response.

Consistency was also lacking, with companies that were strong on particular sectors weak on others. For example, banking was the top sector for web customer service, but languished joint bottom for email, with a single accurate response. Telecoms companies answered 60% of tweets, but only 20% of emails. 44% of companies only answered on Twitter or email, rather than both, while 15% failed to respond on either channel.

"Companies are facing an enormous growth in the number of queries they receive from consumers, across an ever-increasing range of channels," said Olivier Njamfa, CEO and co-founder, Eptica. "Many are struggling to cope, with some essentially switching off entire channels and focusing their efforts on one or two. Rather than multichannel, we're seeing a growth in unichannel as companies cut back. This is short-sighted - customers want to be able to use their channel of choice, not be forced into particular methods of communication. Centralising customer service and sharing information between channels is essential for brands if they want to meet consumer needs and deliver fast, accurate service that underpins business growth."

The final channel surveyed was web chat. While over a quarter (26%) of companies claimed to offer chat, just 9% had it working when tested, a marginal improvement on 2014's 7%. This is despite the benefits that chat offers to both consumers and businesses. It continued to provide the greatest accuracy (89%) and fastest response, with an average conversation time of 7 minutes 13 seconds, although this was nearly double the average conversation time of 2014.

Additional key findings included:

  • Only two companies were able to answer questions on the web, email, Twitter and chat channels - down from three in 2014
  • 11% of brands provided a consistent answer across multiple channels such as email, chat and Twitter
  • 56% of companies had web self-service systems, up from 53% in 2014
  • Six sectors responded slower to email than in 2014, with entertainment retailers taking an additional 10 hours to answer on average in 2015
  • 74% of companies had email contact details available, up from 71% in 2014
  • According to Forrester, 41% of consumers expect an email response within 6 hours - a target that just 16% of companies met
  • 94% of companies met the targets they gave in terms of email speed of response, though many set themselves extremely generous targets such as up to five days.
  • One fifth (20%) of brands responded on email, but then didn't answer the question
  • 80% of brands had a Twitter handle, with 72% advertising a link to Facebook
  • 46% of companies failed to respond to a tweet at all and six sectors were slower than in 2014

Eptica Multichannel Customer Experience Study methodology
In total 100 company websites across the insurance, travel, entertainment retail, food retail, electronics retail, consumer electronics manufacturers, utilities, fashion retail, telecoms and banking sectors were evaluated in Q1 2015:

  1. For their ability to answer ten basic, sector-specific questions via their website, such as "What is your returns policy if I change my mind after purchase?" (retailers) and "How do I cancel my contract?" (telecoms suppliers)
  2. On the speed and accuracy of their response via the email, Twitter and web chat channels
  3. On the consistency of responses across email, Twitter and web chat

The full Eptica Multichannel Customer Experience Study, which includes a detailed sector by sector breakdown of performance and full analysis, can be downloaded from http://www.eptica.com/mces_2015.

An infographic illustrating the results is available from:
PDF: http://www.eptica.com/sites/default/files/eptica_infographic_mces_2015.pdf
JPEG: http://www.eptica.com/sites/default/files/uploads/wp/eptica_multichannel_customer_experience_study_2015_infographic_1.jpg

-Ends-

About Eptica
Eptica is the European leader in multichannel and multilingual customer interaction management software, covering the email, web, social media, web chat and agent channels. Available on premise or as a Software as a Service (SaaS) solution, the Eptica Customer Engagement suite enables organisations to improve engagement with customers, increase efficiency and drive sales by delivering fast, consistent and personalised responses to their queries, through their channel of choice.

The Eptica customer engagement platform is designed around a central knowledgebase, powerful workflow and Eptica Linguistic Services™, advanced linguistic capabilities that enable organisations to quickly understand the tone, sentiment and context of digital interactions and automatically deliver personalised service.

Today, more than 400 organisations across all industries and in 15 countries rely on the power of Eptica's platform. They include AXA, Dixons Carphone, Domestic & General, AirAsia, Hastings Direct, L'Occitane, TUI, Debenhams, Capita and Ageas Insurance Solutions. Eptica's continuing innovation and strong performance has resulted in the company's inclusion in Gartner Magic Quadrants for the last four years. In 2014 it was the sole European company in the 2014 Magic Quadrant for the CRM Customer Engagement Center.

For more information visit www.eptica.com, connect with us on LinkedIn, follow us on Twitter, Facebook or read our blog.

For further information, please contact:
Measures Consulting
Chris Measures +44 (0) 7976 535147 / chris@measuresconsulting.com

Source: RealWire

Zylpha Survey: Law Firms Are Choosing Innovation To Drive Cost Control, Unlock Profitability And Support Marketing

Tue, 03 Mar 2015

Legal process automation company Zylpha (www.zylpha.com) has conducted an in-depth survey on the 'Legal Landscape in 2015'. The survey's aim is to identify the business and technological challenges facing private sector law firms in the provision of legal services. It also seeks to define the key pressure points on practices in changing times.

The accompanying report highlights that the rapid pace of change in the legal landscape is creating a more dynamic and commoditised legal services industry, which will not only attract new entrants but also see some firms leave. There are new opportunities for many practices as services become ever more competitive and accessible through different routes. This includes the adoption of new technology and the survey's results suggest that innovation and systems investment hold the key to delivering greater cost control, protected margins and winning new clients through marketing.

The most striking figure to emerge from the research revealed an intense focus on operating costs. Some 89% of respondents confirmed that control of operating costs remains the top concern for 2015. This is especially significant as it is set against a backdrop of expected growth with revenues anticipated to increase at a compound annual rate of 3.4% to £38.4 billion over the five years to 2019. However, intensifying competition and the growth of ABS, over this period, is expected by many to act as a constraint.

A growing concern also exists about the increase
 in 'non-core costs', which are impacting on the bottom line. The report confirms that lock-step is becoming increasingly difficult to maintain in this market and that the specific economic pressures of the legal services sector are forcing 'change' - in business operation, business model and organisation. Tactics such as downsizing, merger and acquisition and cutting administrative costs have been the typical methods adopted to maintain profits thus far. However as many have now instigated measures along these lines, new solutions are required.

Those firms seeking to think beyond short-term, knee jerk cost reduction measures need to consider innovative sourcing and procurement techniques, strategic human resource management, business intelligence, cost/profitability analysis, and an overall modern attitude
 towards technology and business practices. This includes optimizing their use of case management systems such as Visualfiles and Solcase, document bundling and secure electronic delivery.

The research also highlights that 78% of the respondents surveyed cite investment in new technology and innovation as paramount. A total of 54% saw new technology as a key component in their survival.

Winning new business is also seen as another successful way forward to countering current pressures and in all 74% of those polled stated that marketing to gain new clients is essential. Here technology also seems to be a key part in plans with the expectation that web marketing and social media would play a major role.

Tim Long CEO of Zylpha feels that the figures reflect a changing role for practices. In his view, "Many of the recent sector changes are effectively driving a commoditisation of legal services. The challenge of course is to allow this commoditisation to augment the practice lawyer. Clients will be much more likely to "self-diagnose" and Law Firms must be prepared to adjust their role from one of "gatekeeper" of legal services to one of "custodian". More help and information will have to be delivered to the potential client earlier on with a technologically acceptable route to the lawyer provided.

"Technology has made such strides across all areas of the practice sector from areas such as court bundling and secure delivery through to online services and marketing. The efficiency benefits of these innovations will help control costs markedly. There will also be an additional benefit from the transformational nature of incoming technologies such as the cloud, which significantly reduces internal IT costs and support scalable agile practices such as mobile working and social collaboration.

"All of these factors will have a tremendous impact on the legal landscape over the next 5 years. As a result, this survey has been carried out to help identify the business and technological challenges facing private sector law firms.

"There are many reasons to be optimistic about the profession. Profit margins are still relatively high and look healthier when compared with alternative industries. It does seem from our figures that technology can be used to drive down costs, boost profitability and support business development. Whether we address these changes and opportunities head on, or wait until the last minute, the sector we once knew is gone, and a new more innovative legal landscape is here."

To see a copy of the report please visit:
http://www.zylpha.com/report-legal-landscape/

Ends

About Zylpha www.zylpha.com
Headquartered in Southampton Zylpha is an innovative specialist offering tools for the legal profession including:

  • Secure electronic document production and delivery.
  • Court Bundling.
  • Integration with the MOJ Portal.
  • Links to agencies for AML and Identity Verification.

The company, which was founded by Tim Long its CEO, has won widespread acclaim in both the legal and local government sectors for its systems that transform secure communications for court and case management bundles.

For more information please contact:
For Zylpha:
Tim Long
Zylpha Ltd.
T: 01962 658881
M: 07917 301496
t.long@zylpha.com
www.zylpha.com

Or

Leigh Richards
The Right Image
T: 0844 / 561 7586
M: 07758 372527
leigh.richards@therightimage.co.uk
www.therightimage.co.uk

Source: RealWire

Openwave Mobility First to Optimize Encrypted Video Streaming

Tue, 03 Mar 2015

Secure Traffic Manager optimizes transport and app layers for encrypted data and achieves data savings of up to 50%

REDWOOD CITY, CA and MOBILE WORLD CONGRESS, Barcelona - March 3, 2015 - Openwave Mobility, a software innovator enabling operators to manage and monetize mobile video traffic, announced today a new solution, Secure Traffic Manager, leveraging its NFV-enabled Integra, that optimizes encrypted mobile video and audio streaming traffic. Network operators will now benefit from a comprehensive solution that optimizes not just the TCP/IP transport layer, but also the video and audio application layer for encrypted traffic to maximize network utilization. Operators can now achieve 50% data savings on encrypted HD video, delivering an improved user experience for congested networks without compromising subscriber privacy.

Encrypted traffic is estimated to be 30% of the data flow and rising. With Secure Traffic Manager, carriers can dynamically recognize and fingerprint bandwidth-hungry objects such as High Definition video, audio or apps to deliver optimized traffic via the Radio Access Network (RAN). The smart traffic management capabilities reduce the amount of data needed to stream large files and allow application downloads to be performed efficiently across the mobile network.

"The trend towards encrypted data will only increase over time but operators still need to perform essential traffic management," said Matt Halligan, Chief Technology Officer at Openwave Mobility. "As app developers introduce deeper authentication, they are putting additional strain on operator networks, because traditional optimization techniques are bypassed. Even auto-play video ads are encrypted and consume vast amounts of data. That's why we developed a comprehensive multi-level solution for mobile operators that's future-proof. Operators need a solution that goes beyond just TCP acceleration."

Matt Halligan continued: "Secure Traffic Manager uses patent pending heuristics to detect and manage streaming content. We enable smarter policy-aware traffic management for the carrier while retaining the highest levels of security protocols for robust encryption".

To find out more about Secure Traffic Manager, visit Openwave Mobility during Mobile World Congress at the Northern Ireland stand in Hall 8.1, stand 8.1H49.

Visit www.owmobility.com or contact sales@owmobility.com for more information.

About Openwave Mobility
Openwave Mobility empowers mobile operators to manage and monetize video traffic using the industry's most scalable, Layer7 SDN/NFV platform. Openwave Mobility delivers Video Optimization, Subscriber Data Management and Targeted Ad Insertion. Together these eliminate RAN congestion, maximize value from subscriber data and create new revenue opportunities.

Openwave Mobility delivers over 40 billion transactions daily and over half a billion subscribers worldwide use data services powered by its solutions. The company's global customer base consists of over 40 of the largest communication service providers including AT&T, Du, KDDI, Rogers, Sprint, Telus, T-Mobile, Telefonica, Telstra, Virgin Mobile & Vodafone. Openwave Mobility is owned by Marlin Equity Partners, a leading investment firm with over a billion dollars of capital under management that has publicly committed to building the company through expanded investment in R&D. The company has built a robust portfolio of Intellectual Property, which is growing month by month.

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Openwave Mobility and the Openwave Mobility logo are trademarks of Openwave Mobility Inc. All other trademarks are the properties of their respective owners.

Source: RealWire

Summit Tech Showcases RCS-Based Home Automation to Help Operators Bridge $16.4 Billion Market

Tue, 03 Mar 2015

Barcelona, Spain and Montreal, Canada- March 3rd 2015 - Summit Tech is showcasing a new RCS-based Home Automation and Home Security solution at Mobile World Congress to help mobile operators bridge a market that is estimated to be worth $16.4 billion by 2019.

Based on the Summit IMS stack, operators can roll out a Home Automation and Home Security service by simply extending their current IMS services. Because the solution is RCS-based, when accessing the service through RCS enabled phones, consumers will not have to download another app, set up a new profile or risk being locked into a closed system. Consumers can simply activate the service within their existing operator account.

Arguably the biggest problem to date with Home Automation has been the complexity of competing standards versus the risk of proprietary vendor lock-in. RCS Home Automation will work with all major standards including ZigBee, Z-Wave, Bluetooth or WiFi. The user's phone will automatically detect Home Automation devices through the hub or router capable device and display the appropriate tabs directly on the phone. In collaboration with CentraLite Systems, a global leader in designing, engineering and developing connected products, Summit Tech demonstrates how consumers can effortlessly control out-of-the-box connected home devices with RCS/IMS smartphones.

"We're thrilled to collaborate with Summit Tech to enable people to now manage security along with the rest of their home automation," said Jimmy Busby, President and CEO of CentraLite. "Our goal is to provide intelligent monitoring and control that seamlessly enables a connected world, and enhances peoples' lives. Our partnership with Summit Tech is a true exemplification of this vision."

Until now, few, if any systems have been able to bring Home Automation and Home Security onto a single platform. The active system monitoring and call center requirement have put it out of reach for device manufacturers and over-the-top (OTT) providers. For the consumer, this has meant Home Security has been side-lined in Home Automation systems.

"The next big app is no app at all," commented Alido Di Giovanni, President of Summit Tech. "Consumers want simplicity in connected living, not fragmented services delivered through a slate of incompatible apps. It doesn't have to be so hard. With an RCS-based system, mobile operators have the opportunity to enter a new market and drastically simplify it at the same time. This is an opportunity not just for mobile operators, but also for the future of Home Automation."

ABOUT CENTRALITE SYSTEMS
CentraLite engineers a platform of reliable connected products that work seamlessly together to enable a connected world. Through a robust partner network, CentraLite simplifies how we connect. Established in 1997, the company has been leading the industry in providing end-to-end hardware and software technology development services for some of the biggest names in the connected home space, such as SmartThings, Comcast, PEQ, Zonoff, Ubisys, Securifi, and more. CentraLite is based in Mobile, Alabama, with a presence in close to 50 countries worldwide. To learn more, visit www.centralite.com.

ABOUT SUMMIT TECH
Summit Tech is the leading provider of cross-platform VoLTE & Rich Communication Services (RCS) clients and SDKs on 12 platforms - including Android, iOS, Mac OS X, Windows, Linux, and web-based platforms (WebRTC). An enhanced UX framework allows for the creation of customized user experiences and value-added services. Working with device OEMs and operators, Summit has deployed IMS solutions for RCS client provisioning (ACS), RCS analytics and customer care portals in more markets than any other client provider. Summit also enables industry-leading IMS services including Business VoLTE, RCS Connected Cars, RCS mHealth, RCS Home Automation and RCS Virtual Reality.

For more information, visit summit-tech.ca/living

For further information

CentraLite :
Michelle Ragsdale
Email: centralite@eastwick.com
Phone: +1-858-242-9716

Summit Tech North America:
Sonus PR for Summit Tech
Jenna Becker
jenna.becker@sonuspr.com
Tel: +1-415-830-4530

Summit Tech EMEA and APAC:
Sonus PR for Summit Tech
Martin Smith
martin.smith@sonuspr.com
Tel: +44 20 3751 0330

Source: RealWire