Scandit Brings Next-Generation Mobile Barcode Scanning to Logistics and Transportation Industries

Thu, 26 Mar 2015 13

SAN FRANCISCO, Calif — March 26, 2015Scandit, developer of the leading software-based barcode scanning solutions for smartphones, tablets and wearable devices, today unveiled a new mobile app suite for the transportation and logistics industries designed to greatly enhance enterprise profitability and operational efficiency. The company also announced that it is launching a cloud-configurable barcode scanning solution, which offers powerful new enterprise-ready barcode workflows that can be effortlessly created online.

The new Mobile App Suite for Logistics and Transport consists of mobile app templates and powerful backend services that are ideal for logistics and transportation businesses. Available separately or bundled together, each solution within the Mobile App Suite—Pickup and Delivery; Shipping and Receiving; Asset Management; and Check-In and Boarding—is fully-customisable and cross-platform, allowing businesses to transform smartphones and tablets into enterprise-grade scanning devices without the need to purchase separate standalone barcode scanners. Scandit's comprehensive selection of customisable mobile app templates speeds time-to-market and reduces costs for companies looking to bring mobile efficiencies to existing operations by eliminating the need to develop purpose-built apps and backend services.

"Transportation and logistics businesses power the flow of goods and services for millions of businesses and consumers every day around the world. The new Mobile App Suite for Logistics and Transport helps these businesses lower costs, increase efficiencies, and boost worker productivity by enabling them to use existing mobile devices in new and powerful ways," said Samuel Mueller, CEO of Scandit. "By turning a standard smartphone or tablet into an enterprise-ready scanning device, logistics and transportation companies benefit from greater control and visibility into their operations while empowering employees to manage workflows more effectively, greatly enhancing their competitiveness and profitability."

Scandit's mobile app solutions for Logistics and Transport enable companies to:

  • Streamline operations and drastically improve tracking processes — Next-generation barcode scanning technology offers a powerful fully-integrated SDK and customisable app templates that enhance product tracking and delivery and enable a range of new services for gaining visibility into logistics and transportation operations.
  • Reduce upfront and operational costs — Logistics and transportation businesses are able to leverage existing hardware and infrastructure without the need for dedicated devices while empowering employees to use familiar smartphones and tablets.
  • Future-proof operations and user experience with the most flexible platform available — Fully customisable for the perfect user experience across iOS and Android and a wide array of platforms, including smartphones, tablets, and wearables, Mobile App Suite for Logistics and Transport enables businesses to prepare for future operations.

About Scandit
Scandit delivers high performance mobile solutions for smartphones, tablets and wearables, designed to transform consumer engagement and operational efficiency for today's forward-looking enterprises. Scandit solutions are built on its patented software-based barcode scanner and are used in a variety of industries including retail, manufacturing and logistics. With more than 15,000 licensees in 80 countries, Scandit processes hundreds of millions of scans per year and develops enterprise-grade solutions for many of the world's most prestigious brands including Ahold, Coop, Homeplus (Tesco), NASA and Saks Fifth Avenue. Founded in 2009 by a group of researchers from MIT, ETH Zurich and IBM Research, today Scandit and its network of global integration and technology partners are pushing the boundaries of mobile AIDC (automatic identification and data capture), delivering groundbreaking identification and data capture applications to customers. For more information visit www.scandit.com.

Further information:
Julie Kirby
Ascendant Communications
jkirby@ascendcomms.net
07956 955625

Source: RealWire

Tesco And Asda Are Most Visible UK Supermarkets On Pinterest, New Searchmetrics Study Reveals

Thu, 26 Mar 2015 13

Recipe Pages Are Most Popular Supermarket Content On The image- Sharing Site Which Turns Five This Month

London, March 26, 2015 _ A new study of leading UK supermarket websites [1] finds that Tesco.com and Asda.com have the most 'pinned' (shared) content on image sharing website, Pinterest.com, which is five years old this month. Recipe pages are among the most commonly pinned supermarket content, with an Asda recipe for a Penguin themed festive cake earning more pins (shares) than any other supermarket web page.

The study, by search and content optimisation leader, Searchmetrics, analysed the visibility of nine leading UK supermarket websites on Pinterest. As shown in the table underneath, Tesco.com has 43,834 pins (shares) for its web pages on Pinterest, followed by Asda.com with 35,304 pins and Waitrose with 19,474 pins.

The study found that the most pinned content tended to be recipes pages, with a Penguin themed festive cake recipe from Asda being pinned 11,997 times followed by One-Pot Cider Chicken from Waitrose and Cranberry Camembert puffs recipe from Tesco earning 1,677 and 1,343 pins respectively.

"Pinterest has often been associated with recipe sharing so it's not surprising that the trend continues with the supermarkets recipe pages being very popular on the site. For the stores, getting their recipes shared on social networks is a great way to potentially drive sales of ingredients," explained Marcus Tober, CTO and founder of Searchmetrics.

When it analysed the average number of pins per week [4] Pinterest users are sharing from the three most visible supermarket websites on Pinterest, Searchmetrics found that Asda was the most popular, currently collecting 1,219 pins per week. This was followed by Tesco and Waitrose, collecting 684 and 203 pins per week respectively.

All the supermarket brands except Lidl [2] were found to have a UK Pinterest page [3] on which they can share web content at the time of the study. Tesco.com had the most followers (41,581) on Pinterest followed by Sainsbury's.co.uk and Aldi.co.uk attracting 37,012 and 5,440 followers respectively.

Top UK Supermarkets on Pinterest

  1. Tesco.com, (https://www.pinterest.com/tesco/), 43,834 total pins, 41,581 followers
  2. Asda.com, (https://uk.pinterest.com/asda/), 35,304 total pins, 4,442 followers
  3. Waitrose.com, (https://www.pinterest.com/waitrose/), 19,474 total pins, 5,319 followers
  4. Sainsbury's.co.uk, (https://www.pinterest.com/sainsburys/), 4,224 total pins, 37,012 followers
  5. Co-operativefood.co.uk, (https://uk.pinterest.com/CooperativeFood/), 1,434 total pins, 853 followers
  6. Aldi.co.uk, (https://uk.pinterest.com/aldiukstores/), 991 total pins, 5,440 followers
  7. Morrisons.com, (https://uk.pinterest.com/morrisons/), 350 total pins, 1631 followers
  8. Lidl.co.uk- No UK Pinterest page, 70 total pins
  9. Iceland.co.uk- (https://uk.pinterest.com/IcelandFoods/), 34 total pinned pages, 2 followers

Pinterest has been reported to have over 70 million active users and is one of the fastest growing social sites in terms of overall member growth. A report from Global Web Index found that Pinterest's active user base was growing by 111% over a six month period.

"Pinterest has been around for five years and it's interesting to see most UK supermarkets now have a presence on the site - although some are more active than others. The site has a lot of potential for retailers as they can showcase product images and information to drive traffic back to their own websites and support sales - whether that is online sales or indirectly via their stores. With Pinterest raising more funding, growing fast and continuing to innovate, I would expect supermarkets and other retailers to become more active and have more web content pinned on the site," concluded Tober.

[1] Source: The list of the 9 UK supermarket sites included in the study is based on the top supermarket sites (grocery market share) compiled by KANTAR WORLDPANEL: http://www.kantarworldpanel.com/en/grocery-market-share/great-britain
[2] lidl.co.uk did not have a UK Pinterest page at the time of the study; however the supermarket was found to have pages for other countries including Bulgaria, Netherlands Poland and Romania.
[3] The pins (or shares) of web page URLs analysed in Searchmetrics' study are those pins that users of Pinterest share on their own Pinterest boards. They are not the same as - and do not rely on - the pins being shared by supermarkets themselves on their own Pinterest boards (if they have them).
[4] The average weekly pins per week is based on pins shared over the previous four weeks.

About the Searchmetrics study
The data for the study was collated in w/e 13 March 2015. It included an analysis of Pinterest activity for the nine leading UK supermarket web sites using data from the global social media database which Searchmetrics operates to power its online software tools. This is a regularly updated store of data points related to web sites and their visibility on social networks. The study included an analysis of the Pinterest pages of supermarkets, such as number of followers, pins per week, total pinned pages, most pinned post and total number of pins of the most pinned post. The list of supermarkets analysed in the study was based on the top UK supermarkets (grocery market share) from KANTAR WORLDPANEL: http://www.kantarworldpanel.com/en/grocery-market-share/great-britain

About Searchmetrics
Searchmetrics is the pioneer and leading global enterprise platform for search experience optimization. Search Experience Optimization combines SEO, content, social media, PR and analysis to create the foundation for developing and executing an organic search strategy. It places the spotlight on the customer, contributing to a superior and memorable purchase experience.

Enterprises and agencies use the Searchmetrics Suite to plan, execute, measure and report on their digital marketing strategies. Supported by a continually updated global database, Searchmetrics answers the key questions asked by SEO professionals and digital marketers. It delivers a wealth of forecasts, analytic insights and recommendations that boost visibility and engagement, and increase online revenue. Many respected brands, such as T-Mobile, eBay, Siemens and Symantec, rely on the Searchmetrics Suite.

Searchmetrics has offices in Berlin, San Mateo, New York, London, and Paris, and is backed by Holtzbrinck Digital, Neuhaus Partners and Iris Capital.

Media Contact
Uday Radia
CloudNine PR Agency
uradia@cloudninepr.com
+44(0)7940 584161

Source: RealWire

Brands risk customer churn by failing to understand consumers on digital channels

Thu, 26 Mar 2015 11

New research finds that 82% of consumers will switch after bad experience

Reading, UK 26 March 2015, Not being understood and companies that fail to acknowledge their feelings are the biggest consumer frustrations when dealing with brands through digital channels. 78% of UK consumers surveyed in Eptica research ranked getting a response that either partially, or completely, failed to answer their question in their top two biggest frustrations. 31% said that failure to acknowledge upset or anger was a major issue. The research found that the consequences of this consumer frustration are stark - 82% said they always or often switched supplier if they failed to correct their mistakes.

The Eptica Power of Linguistics in Customer Service Study, which surveyed both consumers and contact centre agents, highlighted a growing understanding gap between the two sides when it came to customer experience. 61% of agents found it hard to understand the language and vocabulary that consumers used, and nearly a third (31%) found it hard to recognise anger or upset in written communications.

Agents empathise with consumers, with 71% believing that customers number one frustration was receiving inadequate or partial answers. 85% thought consumers would be likely to switch if they received poor service. However, they feel powerless to help. Part of the issue is that text-based communications, such as emails and tweets are fundamentally more difficult to understand than face to face or voice-based channels as they lack context or visual/verbal clues. This adds to the challenge of dealing with an expanding number of digital enquiries from increasingly impatient consumers.

Consumers overwhelmingly now use email to contact brands, with 87% of consumers selecting it as their primary communication channel, ahead of Facebook (6%), chat (4%) and Twitter (3%).

To help bridge the understanding gap, agents want better tools and technology to help them do their job and become more productive. Over half (51%) listed technology that analyses questions and suggests relevant information as their 1st or 2nd choice, with the ability to prioritise answers based on tone (anger, sadness, happiness) specified as a priority by 50% of agents. 34% wanted better, centralised knowledgebases that provided faster access to more consistent answers, and 55% asked for a single view of the entire customer history.

"In an attempt to increase loyalty brands are focusing on building stronger relationships and engaging with their customers," said Julian Sammells, Sales Director UK & Ireland, Eptica. "However our research shows that their efforts are being seriously undermined by a breakdown in understanding between consumers and frontline customer service staff. A failure to comprehend what customers are asking, and how they feel, is causing frustrated consumers to switch suppliers, hitting revenues and brand reputation."

As well as the impact of customer churn on revenues, the understanding gap also adds to costs for organisations. Failing to resolve a query first time leads to consumers having to re-contact a company, adding to customer service workloads and putting pressure on thinly stretched resources.

The research also asked agents what words or phrases made them happiest and most upset. Chief amongst the negatives were being sworn at, general abuse, emails written totally in UPPER CASE and use of the word 'disappointed'. On the positive side simply receiving thanks and being told they were helpful were enough to make agents feel happy.

"As the results of this survey show, manually deciphering written communications is incredibly difficult," said Olivier Njamfa, CEO and co-founder, Eptica. "Given the paramount importance of engaging with customers it is time for brands to invest in linguistic and natural language powered technologies. These can automatically analyse incoming messages, prioritise based on tone, forward them to the most relevant agent and provide consistent, accurate answers that can be personalised before sending back to the consumer. Only by arming agents with the right tools will brands successfully bridge this widening understanding gap."

The Eptica Study: The Power of Linguistics in Customer Service combined research with consumers and contact centre agents. 1,000 consumers and 103 contact centre agents were surveyed online in Q1 2015.

The full findings of the research along with recommendations for areas to focus on, are available in the Consumers vs Agents: the growing customer experience gap management report which can be downloaded from http://www.eptica.com/power-linguistics.

-ends-

About Eptica
Eptica is the European leader in multichannel and multilingual customer interaction management software, covering the email, web, social media, web chat and agent channels. Available on premise or as a Software as a Service (SaaS) solution, the Eptica Customer Engagement suite enables organisations to improve engagement with customers, increase efficiency and drive sales by delivering fast, consistent and personalised responses to their queries, through their channel of choice.

The Eptica customer engagement platform is designed around a central knowledgebase, powerful workflow and Eptica Linguistic Services™, advanced linguistic capabilities that enable organisations to quickly understand the tone, sentiment and context of digital interactions and automatically deliver personalised service.

Today, more than 400 organisations across all industries and in 15 countries rely on the power of Eptica's platform. They include AXA, Dixons Carphone, Domestic & General, AirAsia, Hastings Direct, L'Occitane, TUI, Debenhams, Capita and Ageas Insurance Solutions. Eptica's continuing innovation and strong performance has resulted in the company's inclusion in Gartner Magic Quadrants for the last four years. In 2014 it was the sole European company in the 2014 Magic Quadrant for the CRM Customer Engagement Center.

For more information visit www.eptica.com, connect with us on LinkedIn, follow us on Twitter, Facebook or read our blog.

For further information, please contact:
Measures Consulting
Chris Measures +44 (0) 7976 535147 / chris@measuresconsulting.com

Source: RealWire

LTE World Summit Returns as LTE Accelerates

Thu, 26 Mar 2015 10

Amsterdam, The Netherlands, 26 March 2015 - As global LTE adoption continues to accelerate, and with last year alone witnessing 360 LTE deployments launched across 124 countries, the 11th Annual LTE World Summit (23-25 June) returns this year at an exciting time for the industry. Co-located with the 5G World Summit, the conference and exhibition will place a spotlight on the transformative technology that has opened up the long awaited opportunity for mobile operators to leverage mobile data to transmit high quality voice.

LTE's explosive growth is reflected not only in more networks, but also in the rapidly increasing connections and broader selection of devices, so this year's event will bring the industry together on a global scale to celebrate LTE's success. With over 150 operator case studies lined up as part of the agenda, the Summit will emphasise that LTE technology not only facilitates network roll-outs and increased connectivity, but also that it will be the building stone on which 5G will be developed. All this will help operators in advanced and emerging markets to enable IoT, maximise the use of existing LTE infrastructure, whilst looking ahead to 5G and the optimisation of their networks through new value-added services.

Gary K. Jones, Chairman of the Board of Directors at Open Mobile Alliance, which is endorsing the event, said: "5G is a hot topic in today's fast evolving mobile broadband industry as it looks to pave the way for pioneering new mobile services for consumers and businesses. We believe that developers play an increasingly important role in the creation of 5G services so the LTE World Summit is a valuable opportunity for us to get together with our industry's leaders to explore innovation and opportunity."

Now in its 11th year, the LTE World Summit promises an engaging programme that is set to welcome over 3,500 attendees all seeking to explore the key issues, challenges and opportunities facing today's booming LTE market. Attracting leading operators, content providers, regulatory players, analysts, industry associations and technology vendors from all parts of the ecosystem, the conference agenda which includes over 300 visionary speakers, will address: network optimisation; LTE business models and monetisation; VoLTE; LTE evolution; and LTE roaming.

The agenda already comprises a stellar global CXO-led speaker line-up that includes amongst many others:

  • Olaf Swantee, CEO, EE
  • Günther Ottendorfer, CTO, Telekom Austria Group
  • Chang-Seok Seo, SVP and Head of Network Strategy Business Unit, Korea Telecom
  • Erik Hoving, CTO, KPN
  • Antonio Amendola, Executive Director for International External Affairs, AT&T
  • Peirre François Dubois, VP Product Development, Orange
  • Dr. Eric Kuisch, CTO, Vodafone Germany

The event will feature a number of pre-conference days in the event build up, including the Antenna Evolution Focus Day, Signaling Focus Day, and the Operator Mind Share session. Following 2014's success, the event will once again co-locate with the 5G World Summit, which invites delegates to hear from key individuals sharing their experiences of developing and setting the framework for 5G and LTE-Advanced technologies. Additional co-located sessions focussed on LTE verticals also include the Connected Cars Summit and LTE Public Safety.

The LTE World Summit will also play host to the 6th annual LTE Awards, which continue to recognise and reward the best technologies developed for LTE services. Judged by senior analysts and industry experts from across the globe, this year's awards include two new categories; Biggest Contribution to 5G Development and Most Innovative LTE Application/Service. To enter the awards, go to: http://lteawards.com/ - the deadline for submissions is 30 March 2015.

LTE World Summit will take place at the RAI, Amsterdam, on 23-25 June 2015. To plan your visit, to view the full event programme, or to register for the event, then please visit http://ws.lteconference.com/. Alternatively, keep up to date with the event on Twitter by following @LTEWorldSeries. For media information please contact Dana Hare at dana.hare@proactive-pr.com or Sian Borrill at sian.borrill@proactive-pr.com, or call +44 1636 812152.

ENDS

About LTE World Summit
LTE World Summit is the LTE World Series flagship event. Now in its 11th year, it provides a unique opportunity to meet and network with leaders in the global LTE community and is recognised by the entire industry as THE place to learn from and meet key decision-makers and thought-leaders. The event continues to attract senior executives from around the globe, bringing together 3,500+ attendees, 150+ exhibitors and 300+ speakers this year. For further information please go to http://ws.lteconference.com/.

About Informa Telecoms & Media
Informa Telecoms and Media (www.informatandm.com) organises 125 global annual events, attended by more than 70,000 executives worldwide. With a focus on quality content, Informa Telecoms and Media deliver a key audience of decision-makers from the mobile, fixed, alternative, wholesale, MVNO, broadband and satellite operator communities. Informa Telecoms and Media is also the leading provider of business intelligence and strategic services to the global telecoms and media markets. Driven by constant first-hand contact with the industry, its 90 analysts and researchers produce a range of intelligence services including news and analytical products, in depth market reports and datasets focussed on technology, strategy and content.

Source: RealWire

Survey finds that organisations are blasé about mobile app security as BYOD takes hold in the enterprise

Tue, 24 Mar 2015 14

Most organisations are not testing mobile apps for risky behaviours that could invite hidden, 'back-door' security risk and reputational damage, according to Flexera Software/IDC survey

Maidenhead, UK - March 24, 2015 - According to a new report, The BYOD Trojan Horse: Dangerous Mobile App Behaviours & Back-Door Security Risks, prepared jointly by Flexera Software and IDC, enterprises are not doing nearly enough to understand which mobile app behaviours hitting their networks and data are risky, nor are they testing apps for those risky behaviours to ensure proper enforcement of their BYOD policies. Despite data security being among the biggest challenges when implementing BYOD policies for enterprises (71 per cent), 61 percent have not even identified which app behaviours they deem risky - i.e. ability to access social media apps like Twitter, apps that report back user data to app producers, and such.

The report provides a sobering wake up call to businesses, underscoring that BYOD risk doesn't just arise from malicious hackers and rogue nations. Threats to data and security are hidden, as in a Trojan horse, in the most innocuous-seeming apps that employees can unwittingly unleash on the enterprise, like a flashlight app that illegally transmits user data to advertisers, or common banking apps capable of capturing device logs, accessing contacts lists, reading SMS messages or even installing packages on the phone. Among the report's findings:

  • Enterprises Are Broadly Adopting BYOD Policies: 48 percent of enterprises have already or are in the process of implementing BYOD policies, and another 23 percent plan on doing so within two years.
  • Blocking Risky Apps Is a Priority: 47 percent of respondents say they're instituting policies that block risky app behaviours to mitigate mobile app security risks. Another 22 percent plan on doing so within two years.
  • Enterprises Are Also Failing to Identify Apps They Deem Risky: A majority of organisations - 55 percent - have not identified specific mobile apps that exhibit risky behaviours that would violate their BYOD policies.
  • BYOD Policies Are Not Reducing Enterprises' Security Risks: Only 16 percent of respondents report that their BYOD policies are resulting in lower enterprise application risk.

"BYOD policies are critical to organisations seeking to maximise the value and minimise the risks they encounter by integrating mobile devices and apps within their infrastructures, because these policies define the behaviours that are and are not acceptable," said Robert Young, Research Manager, End Point Device & IT Service Management and Client Virtualisation Software, IDC. "But BYOD policies are inadequate if appropriate enforcement mechanisms are not put into place and followed."

"Most organisations already have strong processes to test and remediate traditional desktop, virtualised and cloud based applications to make sure they're safe and reliable. But as the report indicates, enterprises have not extended these Application Readiness best practices to mobile apps," said Maureen Polte, Vice President of Product Management at Flexera Software. "These same processes can and should be extended to mobile apps to ensure that risky app behaviours and apps are identified and appropriate measures are taken to contain those risks."

# # #

Resources:
Access The BYOD Trojan Horse: Dangerous Mobile App Behaviors & Back-Door Security Risks Report

Learn more about Flexera Software's:

Related Flexera Software Webinars
Related Flexera Software White Papers

About This Report
This report is based on the 2015 Application Usage and Value survey, conducted by Flexera Software with input from IDC's Software Pricing and Licensing Research division under the direction of Amy Konary, Research Vice President - Software Licensing and Provisioning at IDC. The surveys were completed between November, 2014 and January, 2015, by more than 580 respondents from software vendors, intelligent device manufacturers and end-user enterprises. This annual research project looks at software licensing, compliance and installation trends and best practices.

About Flexera Software
Flexera Software helps application producers and enterprises increase application usage and the value they derive from their software. Our software licensing, compliance and installation solutions are essential to ensure continuous licensing compliance, optimised software investments and to future-proof businesses against the risks and costs of constantly changing technology. Over 80,000 customers turn to Flexera Software as a trusted and neutral source for the knowledge and expertise we have gained as the marketplace leader in licensing, installation and compliance for over 20 years and for the automation and intelligence designed into our products. For more information, please go to: http://www.flexerasoftware.com/.

For more information, contact:
Vidushi Patel/ Nicola Males
Vanilla PR
prflexera@vanillapr.co.uk
+44 7958474632

© 2015 Flexera Software LLC. All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners.

Source: RealWire

Thales showcases trusted crypto at RSA Conference 2015

Tue, 24 Mar 2015 12

Thales delivers high assurance crypto security and key management solutions to ensure the trustworthiness of applications, cloud services and payments

Plantation, Fl - March 24, 2015 - Thales, leader in information systems and communications security, will be showcasing its high assurance cryptographic solutions for trusted crypto at this year's RSA Conference, San Francisco April 20-24, 2015.

Organizations increasingly rely on cryptography as part of their data protection strategy and to protect their critical systems. This is particularly relevant in the light of recent concerns over back doors and poorly implemented crypto systems. Thales provides high assurance encryption and digital signature technology to help customers ensure the integrity and trustworthiness of their applications, cloud services and payment systems.

Trust in applications
Business applications that handle sensitive data, control valuable IP or perform critical processes need to provide the highest levels of trust - trust that the application is doing precisely what the developer intended and hasn't been tampered with. Thales CodeSafe secures the execution of software and controls its access to keys and crypto to create a tamper-resistant application, supporting everything from high-tech manufacturing, content distribution and online authentication to Bitcoin transactions.

Trust in the cloud
Cryptographic trust - confidentiality, integrity, authenticity - depends on the secrecy and quality of keys. This is especially important in cloud environments where the service infrastructure is shared with other customers - maybe your competitors - and is fundamentally under the control of the cloud provider. Thales hardware security modules (HSMs) have provided reliable high-assurance key management for on premise deployments for more than a decade. Now it is bringing that same level of trust to keys in the cloud as a vital component of the Microsoft Azure Key Vault. With a unique 'Bring Your Own Key' capability, organizations can remain firmly in control.

Trust in payments
The proliferation of mobile devices such as smartphones and tablets has dramatically expanded the payments ecosystem, creating new security challenges and new business models. Thales technology can help you incorporate mobile payments into your business while maintaining the highest levels of performance and security. Thales payShield 9000 and nShield deliver secure solutions for mobile point-of-sale (mPOS) solutions as well as enabling secure mobile issuance and provisioning of payments credentials to NFC and other contactless devices coupled with host security for cloud based wallets and peer-to-peer payments.

Enterprise class key management
Thales is again participating in the OASIS showcase, highlighting the Key Management Interoperability Protocol (KMIP), with its high assurance enterprise-class key management solution - keyAuthority. The demonstration highlights the comprehensive capabilities of the Thales solution in the context of a variety of encryption devices from other participants in the KMIP interoperability booth. In addition, Thales key management experts will be available to discuss the evolution of the KMIP standard and the contribution of Thales as an originating author of the KMIP specification.

New Global Encryption and Key Management Trends Study
Thales is releasing the tenth edition of its annual research report - the Global Encryption and Key Management Trends Study. The study, which is produced in conjunction with the Ponemon Institute, is based on a survey of more than 4,000 business and IT managers from around the world regarding the use of encryption, how it has evolved and its effect on the security posture of an organization. It focuses on the compliance pressures and cyber-attacks targeting sensitive data and how and where different types of organizations are deploying encryption and addressing the key management challenges that result. Come along to our booth to collect your copy.

Visit Thales at booth South Expo #S607 South Expo, RSA Conference, Moscone Center, San Francisco, April 20-24, 2015 and pick up a signed copy of Laura A. Ackley's San Francisco's Jewel City celebrating the centenary of the Panama-Pacific International Exposition.

See demonstrations of Thales keyAuthority in the OASIS KMIP interoperability showcase booth South Expo #S1921.

For industry insight and views on the latest key management trends check out our blog www.thales-esecurity.com/blogs

Follow Thales e-Security on Twitter @Thalesesecurity, LinkedIn, Facebook and YouTube

About Thales e-Security
Thales e-Security is a leading global provider of trusted cryptographic solutions with a 40-year track record of protecting the world's most sensitive applications and information. Thales solutions enhance privacy, trusted identities, and secure payments with certified, high performance encryption and digital signature technology for customers in a wide range markets including financial services, high technology, manufacturing, and government. Thales e-Security has a worldwide support capability, with regional headquarters in the United States, United Kingdom, and Hong Kong. www.thales-esecurity.com

About Thales
Thales is a global technology leader for the Aerospace, Transport, Defence and Security markets. With 61,000 employees in 56 countries, Thales reported sales of €13 billion in 2014. With over 20,000 engineers and researchers, Thales has a unique capability to design and deploy equipment, systems and services to meet the most complex security requirements. Its unique international footprint allows it to work closely with its customers all over the world.

Positioned as a value-added systems integrator, equipment supplier and service provider, Thales is one of Europe's leading players in the security market. The Group's security teams work with government agencies, local authorities and enterprise customers to develop and deploy integrated, resilient solutions to protect citizens, sensitive data and critical infrastructure.

Drawing on its strong cryptographic capabilities, Thales is one of the world leaders in cybersecurity products and solutions for critical state and military infrastructures, satellite networks and industrial and financial companies. With a presence throughout the entire security chain, Thales offers a comprehensive range of services and solutions ranging from security consulting, intrusion detection and architecture design to system certification, development and through-life management of products and services, and security supervision with Security Operation Centres in France and the United Kingdom.

Contact:
Dorothée Bonneil
Thales Media Relations - Security
+33 (0)1 57 77 90 89
dorothee.bonneil@thalesgroup.com

Liz Harris
Thales e-Security Media Relations
+44 (0)1223 723612
liz.harris@thales-esecurity.com

Source: RealWire

FOI Figures Reveal That Electronic Licence Checking Is Becoming Best Practice For Fleets

Tue, 24 Mar 2015 10

Freedom of Information statistics obtained by the ADLV (Association for Driving Licence Verification) from the DVLA, reveal that there has been a considerable increase in commercial electronic checking of licenses by fleets. The figures record the volume of licence checks made through members of the DVLA's EDECS Electronic Driver Entitlement Checking Service, the vast majority of which are ADLV members. In the last three months of 2014, the statistics show that the volume of licenses checked electronically, by these organisations, rose sharply by more than 22% on prior year; this represents an increase in the percentage growth rate on prior year by 34% over just one quarter. The total number of checks undertaken by EDECS users on behalf of UK fleets was in excess of 1.7M in 2014.

According to ADLV Member Richard Brown the figures reflect both the news that the paper licence counterpart is set to disappear and awareness that the ADLV has been launched to advance the cause of commercial best-practice for electronic checking. In his view: "These figures are highly significant. They show that Fleet Managers are recognising that best-practice has changed and that electronic checking through a fully managed service from a professional third party is the right way to check driver entitlement; as it enables automated and continuous checking with full reporting and audit trails. We expect that these figures will continue to rise, especially as we get closer to the disappearance of the paper counterpart.

"The change in practice has also been reinforced by a general understanding that the paper .pdf generated through the DVLA's single record Share My Driving Licence alternative has no legal standing. There is also a concern, that PDF and printed paper documents are open to fraud, which could leave organisations exposed to compliance risk. Many Fleet managers see electronic checking as a superior and risk free path to follow and as the message spreads we expect a significant adoption of these processes over the next 6 months."

The current list of ADLV members that fleet managers can contact should they require driving licence checks is a follows:

The AA, Admin Business Solutions, Chalcheck Ltd, Descartes Systems UK Ltd, DriveTech (UK) Ltd, Drivercheck Ltd., DrivingMonitor, Fleet Claims Administration Ltd, Fleet Partnership Solutions Ltd, GB Group plc., Jaama Ltd, Inchcape Fleet Solutions, Intelligent Data Systems (UK) Ltd, Interactive Driving Systems Ltd, Licence Bureau Ltd, Licence Check Ltd, and Pinewood Technologies.

Ends

Note To Editors: About the ADLV (www.adlv.co.uk)
The Association for Driving License Verification has been established to promote and encourage best practice within the industry for the initial and continued validation of driver entitlement for responsible employers and road safety.

The ADLV will both represent and regulate Members organisations in accordance with its rigorous Code of Conduct.

For further information please contact:

Richard Payne-Gill
ADLV
07534 199236
richard.paynegill@adlv.co.uk
www.adlv.co.uk

or

Leigh Richards
The Right Image PR & Marketing Group
07758 372527
leigh.richards@therightimage.co.uk
www.therightimage.co.uk

Source: RealWire

UK retailers failing at email customer service but improving on Twitter

Thu, 19 Mar 2015 12

Eptica research finds web best channel for retail customer service

Reading, 19 March 2015, Despite significant investment in digital channels, UK retailers are still only answering just over half (55%) of routine customer questions asked via the email, Twitter and web channels. According to the 2015 Eptica Multichannel Customer Experience Study, email performance has worsened considerably in retail since 2014, both in accuracy and speed of response, while Twitter has improved dramatically over the last 12 months.

The average time taken to answer questions sent by email has increased by over 8 hours to 43 hours 52 minutes between 2014 and 2015, while the percentage of retailers successfully answering a query sent via email dropped from 63% to 58%. In contrast, tweets were answered in an average of 4 hours 5 minutes, over twice as fast as 2014's 13 hours 10 minutes. Only 43% of tweets received a successful reply, although this was 10% higher than 2014. The web remains the strongest channel for customer service in retail, with 65% of answers to queries being found on company websites.

The Eptica Study, carried out by multichannel customer interaction management software provider Eptica, evaluated 40 leading UK retailers, split between 4 sectors (food & wine, consumer electronics, entertainment and fashion). Repeating research carried out since 2011, it replicated consumer behaviour by measuring them on their ability to provide answers to ten routine questions via the web as well as their speed and accuracy when responding to email, Twitter and web chat.

Sector % questions successfully answered across web, email and Twitter
Entertainment retailers33%
Food and wine retailers60%
Fashion retailers60%
Consumer electronics retailers67%
Average across all retailers55%

As well as retailers, the Eptica Study also evaluated businesses in six other sectors (banking, utilities, telecoms, electronics manufacturers, travel companies and insurers). Retail consistently outscored the overall average of all ten sectors on the email, Twitter and web channels. Across the entire study only 39% of emails were answered successfully, compared to 58% by retailers, with accurate Twitter responses for the four retail sectors (43%) 2% higher than the overall average of 41%.

"With ecommerce sales breaking the £100 billion mark in 2014, digital channels are now central to the success of retailers, whatever sector they are in," said Julian Sammells, Sales Director UK & Ireland, Eptica. "Unfortunately the 2015 Eptica Multichannel Customer Experience Study found that there has been little improvement in how retailers are performing compared to 2014, with a major drop in email speed and wider gaps between best and worst. Retailers need to evaluate how they are performing for digital customer service and invest accordingly to ensure they are ready for the future demands of Christmas 2015."

Retailer performance on email demonstrated that too many suffer from inadequate resources or broken processes. 98% provided consumers with the ability to email them but then under three quarters (73%) answered messages sent to them. 15% provided a response that didn't answer the question, meaning that only 58% of queries were successfully responded to. Additionally, there were big differences between individual sectors and the retailers within them - electronics retailers answered 80% of emails, while entertainment retailers managed just 40%. One retailer successfully answered an emailed question in 9 minutes yet another took over 30 days.

While it saw improvements, Twitter also suffered from gaps between what was offered and actual performance. 88% of retailers were on the social network yet only 43% successfully responded to a tweet. 45% simply did not answer, suggesting that insufficient resources have been put in place to cope with the growing demands of the channel. Again, there was a wide range of response times - two food and drink retailers answered in 2 minutes, while a fashion retailer took over 35 hours to reply to a tweet. The entertainment sector responded to just 10% of tweets, while electronics retailers answered 60%.

On the web, retail saw a 5% advance in performance since last year, answering 65% of questions. While fashion retail, which has topped the overall study for the past three years, dropped behind banking, it still provided answers to 78% of questions. Entertainment again brought up the rear, scoring just 52%, exactly the same as in 2014.

The final channel surveyed was chat. While 25% of retailers claimed to offer it, just 5% of companies had this working when tested, down from 8% in 2014. All retailers with chat successfully answered the query raised with them, although the average time of the session increased from 4 minutes in 2014 to 5 minutes 30 in 2015.

"Today's retail market is incredibly competitive, and customer service is a key way of differentiating and increasing loyalty and sales," said Olivier Njamfa, CEO and co-founder, Eptica. "Consumers want a seamless, straightforward experience, yet the Eptica study found that too many companies are making it difficult to get answers to even the most basic questions across digital channels. Retailers that fail to improve are likely to lose customers to their rivals unless they focus on improving the experience they offer."

The full findings, highlighting how the retail sector performed within the Eptica Multichannel Customer Experience Study, along with recommendations for areas to focus on, are available in the Eptica Retail Guide, which can be downloaded from http://www.eptica.com/retail_study_2015.

An infographic illustrating the results is available at http://www.eptica.com/sites/default/files/eptica_retail_infographic_mces_2015.pdf (PDF) and http://www.eptica.com/sites/default/files/uploads/wp/retail_infographic_2015_eptica.jpg (JPEG)

Eptica Multichannel Customer Experience Study methodology
As part of the Eptica Multichannel Customer Experience Study, 40 retail company websites from four sectors (food & wine, consumer electronics, entertainment and fashion) were evaluated in 5 areas:

1. Their ability to answer ten basic, sector-specific questions via their website. Sample questions included:

FOOD RETAILERS

  • Can I add items to an order before it is delivered?
  • Can I order online and pick up in store?

FASHION RETAILERS

  • Can I return items bought as presents?
  • Do you have an ethical sourcing policy?

ELECTRONICS RETAILERS

  • Can I order online and pick up in store?
  • Do you offer finance facilities?

ENTERTAINMENT

  • Will you gift wrap my order?
  • Can I amend an order?

2. On the speed and accuracy of their response via their email channel
3. On the speed and accuracy of their response to a directly tweeted question
4. For their ability to answer a question through web chat (if offered)
5. On the consistency of response across digital channels (email, Twitter and web chat)

As well as retailers, the Study surveyed websites across the insurance, travel, consumer electronics manufacturers, utilities, telecoms and banking sectors in Q1 2015: The full Eptica Multichannel Customer Experience Study report can be downloaded from http://www.eptica.com/mces_2015.

-ends-

About Eptica
Eptica is the European leader in multichannel and multilingual customer interaction management software, covering the email, web, social media, web chat and agent channels. Available on premise or as a Software as a Service (SaaS) solution, the Eptica Customer Engagement suite enables organisations to improve engagement with customers, increase efficiency and drive sales by delivering fast, consistent and personalised responses to their queries, through their channel of choice.

The Eptica customer engagement platform is designed around a central knowledgebase, powerful workflow and Eptica Linguistic Services™, advanced linguistic capabilities that enable organisations to quickly understand the tone, sentiment and context of digital interactions and automatically deliver personalised service.

Today, more than 400 organisations across all industries and in 15 countries rely on the power of Eptica's platform. They include AXA, Dixons Carphone, Domestic & General, AirAsia, Hastings Direct, L'Occitane, TUI, Debenhams, Capita and Ageas Insurance Solutions. Eptica's continuing innovation and strong performance has resulted in the company's inclusion in Gartner Magic Quadrants for the last four years. In 2014 it was the sole European company in the 2014 Magic Quadrant for the CRM Customer Engagement Center.

For more information visit http://www.eptica.com/, connect with us on LinkedIn, follow us on Twitter, Facebook or read our blog.

For further information, please contact:
Measures Consulting
Chris Measures +44 (0) 7976 535147 / chris@measuresconsulting.com

Source: RealWire

Confirmit Introduces new Software-as-a-Service Environment in Australia and New Zealand

Wed, 18 Mar 2015 22

Local SaaS platform to boost speed of delivery and to provide in-country data storage

London, UK and Oslo, Norway and New York, New York: 19 March 2015: Confirmit has responded to growing demand in Australia and New Zealand for fast, reliable and secure Software-as-a-Service (SaaS) solutions with the launch of a new SaaS environment for Confirmit Horizons in the region.

The investment in a dedicated SaaS site located in Sydney supports Confirmit's global growth and offers three key benefits to customers in the region.

  • Increasing the speed of delivery of Confirmit's customer experience, employee engagement and Market Research solutions
  • Enabling more effective deployment of time-sensitive CATI interviews and mobile surveys alongside other research channels
  • Addressing the growing need for in-country data storage as government and large institutions strive to protect sensitive customer, corporate and financial data in accordance with the Australian Privacy Act.

Arnt Feruglio, Chief Operating Officer at Confirmit explains: "Our decision to create a local Confirmit Horizons SaaS environment will enable companies to adopt the SaaS model whilst ensuring that Australian data remains in Australia. The move to SaaS will enable companies to reduce the total cost of ownership typically associated with on-premise solutions."

"We have a great track record in providing reliable and secure SaaS access. We delivered 100% uptime from our SaaS environments in the UK and in the US in 2014. Confirmit's teams have worked hard to ensure that the new SaaS environment is secure, reliable and offers low latency which is essential for a good user experience and high completion rates. Confirmit Horizons also delivers a high level of automation and regular deployment of updates which means that we can provide an efficient, resilient and up-to-date service throughout the year," he adds.

The new Confirmit SaaS environment is hosted by trusted partner Rackspace and supported by long-term reseller Information Research Management (IRM). IRM has supported Confirmit as its sole reseller in Australia and New Zealand for over 11 years, providing training and operational support to customers in both territories, including the NRMA, Pure Profile and Fairfax Media.

Commenting on the announcement, Chris Breslin, General Manager, Information Research Management, said: "The introduction of a premium, incredibly low-latency SaaS service by Confirmit will transform the use of CATI and mobile in the region, enabling short, engaging, in-the-moment interviews and surveys to be deployed on smartphones. Delivering local hosting removes any remaining road blocks to the use of SaaS for many large organisations and we look forward to bringing the benefits of both SaaS and Confirmit Horizons to existing and new customers."

Ends

About Confirmit
Confirmit is the world's leading SaaS vendor for multi-channel Voice of the Customer, Employee Feedback, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, Sony Mobile Communications, Swisscom, and The Wellcome Trust. Visit www.confirmit.com for more information.

About IRM
IRM has acted as the exclusive Australian and New Zealand value added reseller for Confirmit since 2004. Headquartered in Sydney, Australia, the company provides local sales, support, training and consulting services for Confirmit's world leading solutions for Customer Experience, Employee Engagement and Market Research in both territories. Harnessing over 20 years of local MR experience and global partnerships, IRM also provides consulting services to its clients to ensure they are utilising the Confirmit platform to its full potential.

Media Contacts:

For IRM:
Chris Breslin, General Manager
IRM
T: +612 9929 3514
M: chris.breslin@informationrm.com

For Confirmit:
Andrea Burton
Indigo River
andrea@indigo-river.co.uk
T: +44 (0)1985 850320
M: +44 (0)7796 368669

Melanie Oxford
Indigo River
mel@indigo-river.co.uk
M: +44 (0)7515 632065

Source: RealWire

Compare Google Search Performance On Mobile Versus Desktop With New Searchmetrics KPIs

Wed, 18 Mar 2015 13

Digital Marketers Get An Instant Snapshot Of How Their Sites' Mobile And Desktop Search Performance Differs

San Mateo - March 18, 2015 -Search and content optimization leader, Searchmetrics, has today introduced a new set of KPIs in its software that give digital marketers an at-a-glance indication of how visible their web pages are in Google's mobile search results compared with search results displayed on desktop or laptop computers.

The new Desktop vs. Mobile Visibility metrics[1], available within the company's Searchmetrics Suite software, provide individual scores for desktop visibility and mobile visibility, together with a percentage overlap metric which indicates the percentage of keyword search results for which a site appears in exactly the same position in both. Separate metrics are provided for comparing desktop with mobile search performance in both organic and paid search results.

Marcus Tober, Searchmetrics' CTO and founder said: "When we analyzed search results for millions of keywords on Google.com last year, we found that around 36% of the results pages displayed on mobile devices are different from those shown on desktops and laptops. And the difference is very likely to increase on April 21, since Google announced a special Mobile Update to its algorithm that will have a considerable impact on mobile search results in favor of 'mobile friendly' websites. It is essential for digital marketers to analyze and optimize their mobile search performance now, before the algorithm changes."

"Our new Desktop vs Mobile Visibility metrics provide a quick snapshot of how a site is performing in mobile search compared with desktop search - and helps brands quickly understand and measure the impact of search engine changes such as Google updates. After using the Desktop vs. Mobile Visibility snapshot as a starting point users can conduct a deeper analysis of how their sites rank in mobile searches and work to optimize their performance."

Within the Searchmetrics Suite it is possible to drill down in greater detail to view how a website performs in mobile search results for specific keywords, including localized results in 468 city-search engine combinations around the world.

-Ends-

[1]How desktop and mobile search visibility is measured
Searchmetrics tracks the paid and organic ranking of millions of keywords every week. It calculates the desktop and mobile scores among others based on:

  • The number of times a domain appears in the search engine results pages (SERPs) across the keyword set within desktop and mobile searches.
  • Its prominence within those SERPs (a higher ranking equates to a higher visibility score)
  • The competitiveness of the keyword (higher search volumes equate to a higher visibility score)

While the visibility scores can relate to a website's real traffic, it is important to remember that traffic can come from many different places online. Therefore the visibility scores are only indicators of visibility that comes from a website's organic and paid search channels.

About Searchmetrics
Searchmetrics is the pioneer and leading global enterprise platform for search experience optimization. Search Experience Optimization combines SEO, content, social media, PR and analysis to create the foundation for developing and executing an organic search strategy. It places the spotlight on the customer, contributing to a superior and memorable purchase experience.

Enterprises and agencies use the Searchmetrics Suite to plan, execute, measure and report on their digital marketing strategies. Supported by a continually updated global database, Searchmetrics answers the key questions asked by SEO professionals and digital marketers. It delivers a wealth of forecasts, analytic insights and recommendations that boost visibility and engagement, and increase online revenue. Many respected brands, such as T-Mobile, eBay, Siemens and Symantec, rely on the Searchmetrics Suite.

Searchmetrics has offices in Berlin, San Mateo, New York, London, and Paris, and is backed by Holzbrinck Digital, Neuhaus Partners and Iris Capital.

Media Contact
Uday Radia
CloudNine PR Agency
uradia@cloudninepr.com
+44(0)7940 584161

Source: RealWire