SoLoMo: Tasti D-Lite BJ Emerson Talks Mobile Marketing & Social CRM

Author: Peggy Anne Salz
March 13, 2012
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SoLoMoOn the heels of SXSW it’s clear that SoLoMo is a fact, not a fad. I catch up with BJ Emerson , VP of Technology at Tasti D-Lite, the frozen treat chain with a cult following among health-conscious consumers as well as celebrities. The company doesn’t just get So Lo Mo — it has literally written the book on it, and will be releasing The Tasti D-Lite Way :Social Media Lessons for Building Loyalty and a Brand Customers Crave a bit later this year — so watch this space.

BJ, a champion of SoLoMo and an authority on the ways companies can and should harness mobile and location to super-charge Social CRM, spoke at dozens of industry events in the last year, where he discussed the importance of moving beyond mobile integration of loyalty and rewards programs to really understanding the emotions consumers feel and want to express as they engage with brands on this deeply personal level.

The approach certainly delivers results. This last year went on record as the “greatest growth” year in the history of the 24-year old brand. The brand —whose popularity has grown largely by word of mouth — is a veteran when it comes to customer engagement and social media marketing. Beyond U.S. growth, Tasti D-Lite is also expanding internationally, opening locations in Mexico, Australia and the United Arab Emirates.

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Posted in: EventsLocation-Based ServicesMediaMobile LoyaltyMobile Social MediaPodcastsSoLoMo |

#MWC: Can Facebook & Twitter Crack The Code On Relevant Mobile Marketing?

Author: Jeff Hasen
March 2, 2012
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twitter facebook mobileFacebook and Twitter advanced their mobile strategies this week, each with an emphasis on providing brands a means to reach and engage with people who use the social networks to connect and communicate.

Twitter’s “news’” comes nearly two years after the company introduced the concept of Promoted Tweets. The approach effectively introduces advertising into tweet feeds, an experience that we mostly know from online.

To understand the importance of this week’s announcement, Twitter reminds us that Promoted Products have already been a part of our mobile experience. In fact, Promoted Trends and Promoted Tweets in search have been available on Twitter for iPhone, Twitter for Android and the mobile web (m.twitter.com) for some time. Additionally, Promoted Accounts and Promoted Tweets in the timeline have been available on the mobile Web for several months.

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Posted in: Guest columnsMobile Advertising & MarketingMobile Social Media |

#Dear Ken: HELP! How can I drink from the #socialmedia fire hose without drowning?

Author: Ken Herron
February 8, 2012
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social media drowningThink “social media marketing” is just about posting on Facebook, Twitter, and LinkedIn? Ha! Think again! Monitoring, analyzing, and participating in the discussions your target audience, existing customers, brand fans, and worthy competitors are having everywhere on the Interwebs can be daunting.

But, it has become a critical requirement for all marketers. Complicating matters further, research from social marketing software company Awareness Inc. predicts the continued rise of once “niche” social networks. Get ready for the rise of Slideshare, Quora, Tumblr, Path, Pinterest, Gentlemint,

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Posted in: #DearKenMobile Social Media |

EXCLUSIVE: Mobile Crowdsourcing Photo Service Supplies Media & Brands With Compelling Content

Author: Peggy Anne Salz
February 7, 2012
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scoopshot iconEvery week over at m-pulse we discus the companies and concepts rocking the industry and my pick was Scoopshot, a mobile crowdsourcing app (and ecosystem) that allows media companies to post location-aware photo ‘assignments’ to the community of app users. The upshot is user-generated content that impresses on two counts: media (newspapers, magazines, online) have fresh content and people earn money for their photos. What’s more, the app is plugged into an ecosystem that manages right and makes payments.

It is refreshing to see such a well-executed strategy and end-to-end ecosystem, so I caught up with Niko Ruokosuo, the brains behind Scoopshot, which is also owned by Helsinki-based P2S Media Group Inc. Niko — acts as the CEO of the company and is in charge of the company’s internationalization efforts, business development operations and marketing — has a long track record in the media industry and held executive positions in companies including: the Saudi Research and Marketing Group, one of the largest media organizations in the Middle East, the Finnish magazine publisher Sanoma Kaupunkilehdet and the Los Angeles Times.

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Posted in: Mobile Advertising & MarketingMobile AppsMobile Social Media |

CES: 2012 Banner Year For Mobile & Gadgets; Google Clamps Down

Author: Jeff Hasen
January 13, 2012
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CES 2012This last week at the Consumer Electronics Show (CES) in Las Vegas will be remembered for innovation and limitation. The show — where approximately 3,100 companies took the wraps of more than 20,000 products — was big in more ways than one. I haven’t met a person who covered the over 1.85 million net square feet of exhibit space (more than 37 football fields), but I did glean enough from the reports I’ve read about the show highlights to know this year will be huge for gadgets. Innovation abounds. But, first, let’s talk about the limitation — and what’s behind it.

In my view, technology won’t limit how we use, access and enjoy the world (digital and physical) on our wireless devices. The carriers and hardware and software makers will do that with closed approaches that limit what is possible.

For years, the carriers (mobile operators) have tightly controlled the services and featured available on handsets and delivered over their networks. Be it content or products, the carriers have acted as gatekeepers with a singular focus: look out for their interests first.

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Posted in: Guest columnsMobile Social Media |

Mobile Commerce Moves Up To Marketing Mega-Trend

Author: Jeff Hasen
December 2, 2011
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mobile commerce holiday shoppingIt was the brands that told us with their increased marketing spends that 2010 was The Year of Mobile. Now consumers are the ones showing us through their actions — reaching for their mobile phones at every step of the consumer journey, from researching products to making purchases — that this is the Year of Mobile Commerce.

IBM’s Smarter Commerce initiative has produced a new online retail benchmark study, research that compares Cyber Monday 2011 versus Cyber Monday 2010 and reveals some surprising trends. By way of background, these early holiday season findings are based on data from IBM Coremetrics Benchmark, an analytics-based, peer-level benchmarking solution that measures online marketing results, including real-time sales data from the web sites of more than 500 leading U.S. retailers. All of the data is aggregated and anonymous.

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Posted in: Guest columnsMobile Advertising & MarketingMobile Social MediaResearch |